Imaginex Interiors Opiniones 

157
TrustScore: 2.5 sobre 5

2,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Very very bad company to buy from. I will not advice anybody to buy from this company because their services are bad. Poor customer service I bought a dinning table with 6 chairs from them in october... Ver más

Valorada con 1 estrellas sobre 5

Scamming dodgy company. They advertised a marble dining table with 6 chairs (£2,200), after months of chasing finally when the table arrived it’s not even marble, it’s cheap laminated marble effect g... Ver más

Valorada con 1 estrellas sobre 5

I ordered bedroom furniture in June 2022, it was showing as in stock at that time and del expected in July, a couple of weeks later I enquired about delivery, twice, eventually got answer saying out o... Ver más

Valorada con 5 estrellas sobre 5

Although I waited a long time for it to arrive (understandable after covid it’s been tough for many companies) I’m super happy with my furniture. I tried to buy it from Fenwicks in London but they wo... Ver más

Información sobre la empresa

  1. Tienda de muebles

Escrito por la empresa

Welcome to our Online Store. We offer the largest range of quality furniture products at low prices. We also offer FREE DELIVERY to most parts of the UK.


Información de contacto

2,3

Malo

TrustScore: 2.5 sobre 5

157 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,3

Todas las opiniones

(157)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

5 star

excellent service, communication and product will definitely be using them again.

5 de noviembre de 2020
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Respuesta de Imaginex Interiors

Hi John,

Many thanks for your kind review. We are a family run business and do what we can to help to ensure our customers get the best possible service and our aim is to offer fantastic service and quality products

Thank you
Imaginex Furniture

Valorada con 5 estrellas sobre 5

Great service

Easy delivery

5 de noviembre de 2020
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Respuesta de Imaginex Interiors

Hi Jacqueline,

Many thanks for your kind review. We are a family run business and do what we can to help to ensure our customers get the best possible service and our aim is to offer fantastic service and quality products

Thank you
Imaginex Furniture

Valorada con 5 estrellas sobre 5

Lion head chair is fantastic quality…lion head chair

Lion head chair is fantastic quality and was delivered in no time

5 de noviembre de 2020
Logotipo de Imaginex Interiors

Respuesta de Imaginex Interiors

Hi Connie,

Many thanks for your kind review. We are a family run business and do what we can to help to ensure our customers get the best possible service and our aim is to offer fantastic service and quality products

Thank you
Imaginex Furniture

Valorada con 1 estrellas sobre 5

Utter joke of a company DO NOT BUY…

Utter joke of a company DO NOT BUY waited an extra 14 days Ontop of the 20 days already waited as they ran out of stock. Then got a call no warning we are delivering today. Bloke said you have to help me ? So I then rearranged my whole day told him 3pm he agreed. 13:30 called me I’m at your house ? I said look we said 3pm but I’m 10 miles away ? He said not waiting. I said just wait I’ll be there he said no I’ll come back tomrow ? I said what time he said anytime. I said we had arranged a time today and he could have cared less. I said wait 15 mins I’ll be there he said NO just get your money back. What a joke of a company so RUDE avoid at all cost. Also Rang there office number they never pick up. Update they have just tried to get trust pilot to take down saying it was another company I was talking about but heres my order number : A shipment from order #3663 is on the way

26 de octubre de 2020
Valorada con 1 estrellas sobre 5

Awful

I cannot begin to tell you how awful this company is. Not only were the items faulty and late, replacement parts took months to come and the dining table is falling apart. Promise after promise of delivery dates which came and went. Avoid like the plague. They also change the company name a lot so beware!

13 de octubre de 2020
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Respuesta de Imaginex Interiors

Hi Jodie,

Please accept our apologies. I can see a new additional FOC chair was sent to yourself along with a partial discount on the item.

Thank you
Imaginex Furniture

Valorada con 5 estrellas sobre 5

5 Stars For Quality and Customer Service

Ordered a White marble dining set with 4 lion head knocker chairs. I was told 4 or 5 weeks for delivery which is understandable given current circumstances. When i called they were very quick to help and update me on my delivery. All issues were dealt with in the end and I am very happy with the dining set. Table looks fantastic in my new home. Will be back for more!

21 de septiembre de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered an item, lack of clarity with delivery

Ordered an item, paid in full, but no delivery date was quoted. I enquired about this and was told a month hence. 3 days later I received email to say they had sold out and I would have to pre-order this item (whatever that meant) and presumably wait again. This lack of clarity is not acceptable and I cancelled. Ordered the same item with another company and recieved it within 48 hours. Wouldn't go through this again.

17 de septiembre de 2020
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Respuesta de Imaginex Interiors

HI Colleen,

Please accept our apologies, We emailed you straight away as we recently generated to a new system which meant some items were showing as in stock, But were not. As soon as the order came through within 24 hours we emailed and advised, From that a full refund was processed straight away.

Apologies again

Imaginex Furniture

Valorada con 5 estrellas sobre 5

Really happy with my marble table its…

Really happy with my marble table its stunning, would definitely purchase off these again

14 de julio de 2020
Opinión espontánea
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Respuesta de Imaginex Interiors

Hi Lindsey,

Many thanks for your kind review. We are a family run business and do what we can to help to ensure our customers get the best possible service and our aim is to offer fantastic service and quality products

Thank you
Imaginex Furniture

Valorada con 1 estrellas sobre 5

Scam and worst customer service

we ordered dinning set, advertised brand new but we received chairs of 3 different colours, and they are insisting light grey and grey are the same, then 3 of the chairs are all dirty, full of stain, obviously used one, we received them wrapped in black rubbish bags. They said they will replace. But every time the date they promised comes, they will give another date for 2 weeks. The worst thing is, they wont bother to contact you on whats happening, I need to chase them everytime. After 2 months, they said another 2 weeks. I said I had enough, I've been too patient and I wanted refund. They wont collect the items. Im going to take it further. Its disgusting what this company do to their customers. Scam! Avoid them!

12 de marzo de 2020
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Respuesta de Imaginex Interiors

Hi,

Please could you provide some more information as we cannot locate your name or order any where. We have tried to press `Find Reviewer` However you have not responded. If you could please advise.

We are here to help.

Imaginex Furniture

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