Ship from USA to KenyaOpiniones 

138
TrustScore: 3.5 sobre 5

3,5

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

They are really great in terms of purchasing on your behalf but if the website doesn't accept their Kenyan credit cards, they'll charge you $5 for every $100 they transfer to the US. It's understandab... Ver más

Valorada con 5 estrellas sobre 5

I had difficulty processing payments as the instructions in your Imail Kenya personal account requires one to make payment through Mpesa or DTB. Paybill completely didn't work. DTB worked only to be... Ver más

Valorada con 1 estrellas sobre 5

Worst Customer Service ever! Not only do they hide charges, but when you raise a query, they are rude, act as if you are a bother, and it's a favour they are doing you. They do not state that laptops,... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

DO NOT SEND your packages to staten island NY location.. There is no one to receive packages and carriers deliver packages anywhere on the side of the building .. even if it says dock, probably it go... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Exportador

Escrito por la empresa

Ship anything from USA to Kenya by air with our discounted shipping rates and track your parcels online.


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

138 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 25% de las opiniones negativas

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3,5

Todas las opiniones

(138)

8 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

This is honestly the best service to…

This is honestly the best service to ship goods to Kenya at the moment. The reviews don't do them enough justice. I mean I got my shipment in 6 days. One thing to note though is that they have their own way of managing deliveries. As long as you are okay with that, you'll be fine.

17 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Honest pricing

Honest pricing. Door delivery. It's like a mini FedEx. Only cheaper. Pricing is inclusive of Customs. If you continue with the speed and the door deliveries, then count me as a repeat customer

12 de septiembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

I do a lot of shipments from the UK and…

I do a lot of shipments from the UK and US and I most times have an issue with pricing. I've used African Salihiya, Kentex, StatesDuka, Savo and the issue of volume has always triggered bad emotions but this one has the most genuine pricing. You pay for weight. That's it. Nothing else meant to fleece your pockets

11 de septiembre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Unprofessional and frustrating last mile delivery

This was my first time using iMail to ship items from US. My disclaimer here is i had not read any reviews. I have previously used Kentex Cargo who were honest, reliable but slightly expensive. The term "cheap is expensive" is true and especially in this case.

I ordered items online that were all delivered to iMail staten address by 9th August. The items shipped out on the 21st August. This was after following their instructions in sending all details of all packages to ship out. I had a total of 5 packages. They confirmed receipt of 5 packages and shared photos to confirm. I was told that by Thursday, 26th, i will have the goods delivered to me. Things went downhill once the goods arrived in Kenya.

I received the invoice in my inbox to pay for the packages on 27th August despite (delay/ problem number 1). Once i made payments, i was told i would receive the good by Friday, 27th. Delivery was made on Sunday afternoon despite my constant emails requesting information. The cherry ontop of the cake, they have misplaced one of the packages (i have only received 4 packages). The fact that i have to send email after email following up on my package is least to say frustrating. I have no contact number to call other than the contact in USA which no one picks. Right now the most up to date information i have on email is that they have received my information and will contact me... Still waiting to see if this package will reach me. This will be the first and last time i use iMail and would not recommend you use them unless you are comfortable with the potential of your packages missing and dealing with such poor communication.

30 de agosto de 2021
Opinión espontánea
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Respuesta de Ship from USA to Kenya

4 items were already delivered to you yesterday and we confirmed that we were working on the 5th item and would confirm its status. The 5th item is already on its way to you now, less than 24 hours before you raised the issue.

Regarding delivery taking place on Sunday, we have a lot of deliveries to make immediately a shipment is designated as ready for dispatch. Sometimes more than a hundred deliveries in a day and delays can occur such as it did in your case. There is a lot of record keeping to be done with every client having multiple packages going to different places in the country.

We had already indicated multiple times that we would get back to you through all the channels you used to contact us. You only need to raise an issue once and we'll follow up on it. It's been less than 24 hours since you raised the issue and the 5th box is on its way to you

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