Quite pleased with Imperfects. There was a small mix up on my order, but I reached out to them and they responded soon and corrected it. Kindness and thoughtfulness goes a long way with me and I exper... Ver más
La empresa ha respondido
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Quite pleased with Imperfects. There was a small mix up on my order, but I reached out to them and they responded soon and corrected it. Kindness and thoughtfulness goes a long way with me and I exper... Ver más
La empresa ha respondido
Zero accountability or communication. Reached out for a simple size exchange for Order #IMP12026 (an anniversary gift).I ordered a pair of Canvas Buckle Sliders two weeks in advance (mid July 2026)... Ver más
La empresa ha respondido
Loves the clothes as the first time customer. One of the items did not fit, and the entire customer service experience was seamless and they were helpful in finding another alternative as the size... Ver más
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I have been wearing the brand for some time. But in the last 2 years I have notice a dramatic change in quality. After recommending the brand for years I have since stoped the last 3 things I got over... Ver más
La empresa ha respondido
Imperfects creates mindfully utilitarian apparel for the human experience, inspired by the surf and skate subcultures of Southern California.
4887 Voltaire Street, 92107, SAN DIEGO, Estados Unidos
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Ha contestado el 100% de las opiniones negativas
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Bought a shirt and pair of their courier pants, loved both but the pants basically fell apart after less than a year.
There is a metal buckle in the back that snapped (had to sew a fix) and a few months later the entire inseam just ripped wide open. No response from support

Respuesta de Imperfects
The clothes are made well, the tag says in China. The fit is inaccurate. To return or even exchange anything is impossible. You wait weeks for someone to return an email, if they do at all. Then communication is ten back and forths at least because your question isn't actually read. There is no phone number. On their return portal there is no spot to return for money back) only store credit). The return fee is exorbitant, like $40.

Respuesta de Imperfects
absolute joke of a company and dare i say actually fraudulent. selling clothes that are not even close to standard sizing and then having no refunds, a handling fee for all returns and not paying for the shipment back. would never shop again and advise staying away
Only make a purchase if you are certain about the product. They have a zero return policy. I can’t even get someone to talk to to discuss other options. After an initial email asking about a possible return, I have been ghosted. They won’t return my emails.
Really disappointing return policy. They sell clothes online which you can’t try on and won’t give you a monetary refund when clothes don’t fit. Very poor customer service. Hold your money hostage. Don’t buy things from them
Terrible customer service and overpriced clothing. They make clothes that are so far from standard sizing it isn't even funny. On top of that they have a store credit only return policy. The quality is not worth the cost and hassle.
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