Imperial eCommerce 

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

An excellent experience and an excellent store! From ordering, the team were in touch via email & Facebook Messenger to update me on the progress. When the store arrived, I was amazed by the quality,... Ver más

Valorada con 5 estrellas sobre 5

Really impressed with the team's support in launching my dropshipping venture. They were hands-on, guiding me through every step, from setting up my store to executing my first ad campaigns. Thanks to... Ver más

Valorada con 1 estrellas sobre 5

Don’t trust this scam. Imagine you buy a store and the link doesn’t even work or activate? I reach out to the team they haven’t even resolved the issue in 2 plus weeks and instead have stopped replyin... Ver más

Valorada con 5 estrellas sobre 5

Although some things were hard in the beginning, imperial have helped me quite a lot. From making sure that I know exactly what to do with my store to answering all my queries in a timely manner. I ha... Ver más


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Todas las opiniones

(292)

0 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

First Week Success!

My ads have been up and running for a week now, and with Mauro’s help, I’ve been able to secure my 1st nine sales. Because of this, I’m able to promote more on my socials and I have already signed up for another 8 weeks of ad management w/ Mauro so we can hopefully scale my business in Q4. Thanks for all the help so far and looking forward to continued success working with Imperial!

24 de octubre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Worst experience ever

All thes reviews are most likely fake.
I signed up and got a niche store from them with paid ads for 4 weeks and 3 videos and from the start there was poor communication and poor quality service.

The store they provided was average although expected from the price they sell. Very little communication on what is needed to get the store actually live and able to sell products properly.

Then the ads management was atoricous. They convinced me to be able to run the ads strategy effectively i would need to purchase 6 more video ads which only 2 were ever used.

Then took for ever to get the ads sorted after they wasted so much time. The ads produced were poor quality, They were never checked or optimised.

When i brought up the fact the used the wrong account to create ads in it took another few days before anything was live. Then they attached wrong pixel to the ads and took them 2 weeks to fix that up.

When i confronted them about the ads and the poor performance they just kept replying with i wasnt spending enough money, even though the ads were getting clicks. They had a terrible audience going to the website that didnt match the product.

I also asked about strategy which they kept saying they would do a meeting about. The meetings were through telegram messages and never once did they present a strategy or provide stats about their current work.

Don't bother wasting your money with these guys.

The reviews they use are most likely made up based on my experience with them.

24 de octubre de 2023
Logotipo de Imperial eCommerce

Respuesta de Imperial eCommerce

Dear Dean

Thank you for sharing your feedback, but we'd like to clarify and address your concerns.

We take the authenticity of our reviews very seriously. All reviews on our Trustpilot page are from genuine customers who have experienced our services. We do not create fake reviews or engage in any deceptive practices. Each review represents an individual's unique experience, and we encourage open and honest feedback.

It appears there might have been some miscommunication or misunderstanding during your experience. We understand that not every customer's journey is without challenges, but we want to clarify a few points:

Niche Store and Service Quality: Our goal is to provide quality service to all our clients, including niche stores. While you mentioned that the store was average, it's essential to note that we aim to meet the expectations set during the purchase. We continuously work to enhance our offerings.

Communication: We provide communication channels to address client inquiries and concerns. Miscommunication can occur at times, but our team is dedicated to resolving issues and providing the necessary support.

Ad Management: We take a structured approach to ad creation and optimization. Our team strives to ensure ads are effectively targeted and meet client objectives. We do not insist on additional video ad purchases if they are not needed.

Strategy and Meetings: We conduct meetings through various means, such as video calls and messages, to accommodate clients' preferences. Our team presents strategies and provides regular performance updates.

We appreciate your perspective, and we aim to improve continuously. We value your feedback as it helps us enhance our services. If there were any specific issues that require resolution or further clarification, please do not hesitate to reach out to our customer support, and we will be glad to assist.

Thank you for your time, and we wish you success in your future business ventures.

Best regards,
Imperial Ecom Team

Valorada con 4 estrellas sobre 5

Great

Mauro has been very helpful with setting up everything that is necessary, we are now waiting to see what the future holds

18 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I can't emphasize enough how impressive the services provided by Imperial eCommerce were. Not only did they offer excellent communication and swift processing, but they also created a customized online shop for me. The quality and dedication they put into building my shop exceeded my expectations. At every step of the process, I felt in safe hands. Imperial eCommerce has truly earned my trust, and I wholeheartedly recommend them if you're looking for a reliable e-commerce solution. Thank you very much!

13 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Mauro was very helpful

Mauro has been very good with me so far helped me along the way with some struggle from me, we are now all set up and waiting to see what the future holds.

13 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Started working with Imperial before 2…

Started working with Imperial before 2 weeks. They are fantastic and easily approachable. Mariam has helped to set up ads account and currently running the advertising. She is very helpful and easily approachable… definitely recommend her .. Good Job… keep rocking..
Regards,
Santosh

2 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

Great service. They help you with whatever issue you have and guide you to have a wonderful store.

3 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

perfect team !

Super rapid response on mail,
A team that care about you ! And your business!
Big heart from me

5 de octubre de 2023
Opinión espontánea

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