the installation last year was great, but now having trouble trying to contact them regarding a broken thermostat. Can not set the timer as the menu button broken. I have emailed phoned left messages... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Just had to write a review for this company. What an excellent installation that has left us warm and cosy. There are a lot of people to thank, Shane, Luke, Danielle and Jess for completion of paperwo... Ver más
La empresa ha respondido
Neo the gas engineer put us at ease straight away. He did a really good job installing our new boiler with minimal disruption and made sure everything was working before leaving. He is a credit to the... Ver más
La empresa ha respondido
All the workmen including Danny, Sam, Harry, Andy, Luke, Jack, Dan and Steve were all excellent, punctual, professional and very pleasant to have around. We are extremely pleased with all the work tha... Ver más
La empresa ha respondido
Información sobre la empresa
- Equipos y soluciones de energía
- también en la categoría
- Contratista de energía solar
- Proveedor de energía renovable
- Proveedor de equipos de calefacción
Escrito por la empresa
Making homes warmer, greener, and more cost-effective since 2011. From solar panels to heat pumps, with funding options and a full 360° service, Improveasy makes energy upgrades simple.
Información de contacto
Improveasy Ltd Station House, Stamford New Rd Altrincham, WA14 1EP, WA14 1EP, Altrincham, Reino Unido
- 0800 024 8505
- marketing@improveasy.com
- improveasy.com
4,0
Muy bueno
494 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 87% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
the installation last year was great aftercare not so
the installation last year was great, but now having trouble trying to contact them regarding a broken thermostat. Can not set the timer as the menu button broken. I have emailed phoned left messages for the last 3 weeks but no one is replying. My poor mother has cancer and is getting up to a freezing house. aftercare is shocking
17 de octubre de 2026
Opinión espontánea
Respuesta de The Improveasy Group
Hi Janice,
We're really sorry to hear about your experience. It's great to hear that the installation went well, but we completely understand how frustrating it must be to have difficulty getting support, especially when your mother is unwell and relying on a warm home. This is certainly not the level of aftercare we strive to provide.
We’d love the opportunity to make things right. Please get in touch with me directly at customer.experience@improveasy.com, and I’ll do my best to help resolve this issue as quickly as possible.
– Tamsin at The Improveasy Team
I was offered a free heat pump upgrade…
I was offered a free heat pump upgrade worth over £12,000 complete with all parts and installation.I had a survey which was approved by Improveasy,I received contract with a costing of under £8,000 which I signed.A few days later they contacted me and said they would not be able to do it as they under quoted for materials,I don’t think it would amount to any way near £12,000 I tried contacting them but they ignored emails and phone messages.
14 de octubre de 2026
Opinión espontánea
Tecnical survey and work done very…
Tecnical survey and work done very efficiently by skilled and friendly workforce who explained everything to me as they progressed. Highly recommended
7 de octubre de 2026
Respuesta de The Improveasy Group
Hi Sylvia,
Thank you so much for taking the time to share your feedback!
It was such a pleasure meeting you to capture your story. We pride ourselves on clear communication and skilled workmanship, so hearing that we delivered on both fronts means the world to us. It was a absolute delight featuring your experience on the Improveasy website!
– Tamsin at The Improveasy Team
Friendly engineers
Friendly engineers, quality delivery of our air heat source pump.
10 de septiembre de 2026
Respuesta de The Improveasy Group
Thank you for the review Frits, we hope you are enjoying the benefits of your new heat pump!
– Tamsin at The Improveasy Team
When fitting Heat Pumps not to leave…
When fitting Heat Pumps not to leave the customer in the learch this is a very technical piece of equipment and not at all easy to set up the manual is full of instructions which the layman will find very difficult to understand had mine fitted in warmer temperatures so heat pump not being working only hot water so don’t know if it will be working in weather compensation mode need technical expertise to probably alter settings need them to come back and see if it does on the package
10 de septiembre de 2026
Respuesta de The Improveasy Group
Hi Neil,
Thank you for taking the time to share your feedback. We understand that heat pumps are advanced, highly technical systems, and transitioning to a new heating technology can feel overwhelming.
We want to reassure you that we take customer support very seriously. According to our records, our team, including our Head Engineer, has attended your property on three separate occasions to go over the setup, explain how the controls operate, and answer your questions.
While we appreciate your concern about the system operating in warmer temperatures, the heating cannot be assumed to be faulty or non-functional without being tested during cooler conditions. The system is designed to adjust automatically, but if you experience any specific issues once the weather cools down and you begin using the heating, we are fully committed to helping you.
Please rest assured that you are fully covered should any genuine issues arise. Your installation comes with a 2-year workmanship warranty, a 7-year warranty on the heat pump, and a 25-year warranty on the cylinder, so you can have complete peace of mind.
Please reach out to us at customer.experience@improveasy.com with any further questions or if you require additional support.
– Tamsin at The Improveasy Team
Company follow up on the instalation…
Company follow up on the instalation ofa boiler . The msn who installed it had two flights of stairs to fit it ..
Very satisfied
27 de julio de 2026
Respuesta de The Improveasy Group
We appreciate you recommending us so highly, thank you for taking the time to leave a review!
– Tamsin at The Improveasy Team
PLEASE READ MY EDITED REVIEW...ORIGINAL POSTED TITLE,Very poor response to Remedial Work , ongoing from 22nd Nov 2025.
I WISH TO EDIT MY REVIEW DETAILED BELOW AS I WAS CONTACTED BY HARRY WHO IS THE CUSTOMER RELATIONS MANAGER AND HE HAD TOTAL EMPATHY TO MY SITUATION. IT HAD BEEN A VERY STRESSFUL AND HE ARRANGED FOR AN ENGINEER AND HIS APPRENTICE TO COME AND VISIT,. AS SOON AS THEY ENTERED THE PROPERTY THE FAULT FINDING STARTED STRAIGHT AWAY. WITHIN A TOTAL OF ONE HOUR ALL THE FAULTS HAD BEEN RECTIFIED, ONE BEING A BLOCKAGE. THE TWO ENGINEER WAS ANDY AND THE APPRENTICE WAS JACK ITWAS UNBELIEVABLE BECAUSE IN THAT SHORT TIME THEY ENSURED THAT THE WHOLE SYSTEM WAS WORKING CORRECTLY. HARRY, ANDY ANDJAMES ARE STARS ANDI CANNOT THANK THEM ENOUGH FOR DEALING WITH MY VERY COLD EXPERIENCET SO PROMPLY AND EFFICIENTLY. THANK YOU SO MUCH FOR YOUR PROMPT REPONS. I CAN HONESTLY SAY THAT I AM 100 PERCENT POSITIVE THAT ALL THREE OF THE STAFF INVOLVED WILL ENSURE THAT LESSONS WILL BE LEARNT FROM THIS EXPERIENCE. I SINCERELY THANK HARRY,ANDY AND JACK, THEY WERE SUCH LOVELY PEOPLE. ..........
MY ORIGINAL POST IS BELOW:-................... .................................It is such a shamehat I have to write this negative review. From when the boiler was fitted on the 22nd November 2025, one of the radiators in the kitchen would not work. it was only luke warm at the bottom section regardless of my husband bleeding it every day. The stat on radiator in my bedroom radiator stopped working as well.Plus we could not programme the room stat in our hall, we wanted to manage it manually not timed as we are retired.
An Engineer came out in January eventually( he was a nice person)and did manage to get the radiator in the kitchen working but it only lasted a few days, back to warm at the bottom. He replaced the the radiator stat on the radiator in my bedroom but it never worked.. I asked him could he help us get the wall stat in the hall be be used manually. He did try several times but it still didnt work as we wanted to.
I have contaced Improveasy in Early Feb and was told my message woudl be passed onto the Remedial Team. I then contacted again March 2026 and left a messages saying that now we have another radiator in the front room now not working. So that is Two radiaors now not working and the wall stat in the hall we could not control.I did say at that point that I was very worried about our warrenty as Improveasy were totally ignoring me. In the end I had to phone the Manufacturers regarding the wall stat and they kindly talked my husband through how to set it. Here we are now on the 25.04.2026 as what am I supposed to do now.. I cannot recommend Improveasy as their customer care does not exist, they fitted the boiler and do not want to provide a Warrantly, which they should have done. Very poor reponses to our problems.
22 de noviembre de 2025
Opinión espontánea
Respuesta de The Improveasy Group
Hi Jackie,
We’re really sorry to hear about the ongoing issues with your radiators and the communication frustrations. This is certainly not the level of service we aim for. We genuinely value your feedback and would love the chance to make things right.
However, I’m having trouble locating your installation on our system under your name. Please get in touch with me directly at customer.experience@improveasy.com with details of your husband's name or installation address.
I look forward to hearing from you so we can address this right away.
Best regards,
– Tamsin at The Improveasy Team
It started rocky with the installation dates
It started rocky with the installation dates being cancelled on 2 days due to van breakdown.
Anyway fast forward to Friday March 27th.
Chris and son Jake....arrived on time and were respectful and helpful from start to finish. Both were extremely professional and take pride in thier workmanship.
I can only say it was an excellent experience, keeping my son who worked from my home that day in the loop of when things were to be turned off etc.
They filled any holes that were a result of removing the old system to a great standard.
I cannot say anymore apart from these guys were amazing and I am so grateful for the new boiler and radiator....my home is so cosy and warm and I can control it all from my phone.
I am so happy.
27 de marzo de 2026
Opinión espontánea
Respuesta de The Improveasy Group
Hi Wendy,
Thank you for your positive review! We appreciate your patience regarding the initial delays and are glad to hear Chris and Jake turned things around for you. It’s wonderful to know you’re already enjoying a cosy, smart-controlled home. Enjoy the warmth!
– Tamsin at The Improveasy Team
Really pleased with the three fitters…very good and tidy.
Really pleased with the three fitters worked together also very polite and explained everything about our wall mounted Boiler,and they cleared and wiped up the unavoidable mess, thank you lads.keep up the great work.
13 de marzo de 2026
Respuesta de The Improveasy Group
Hi Keith,
Thank you so much for your kind review – we’re genuinely delighted you had such a positive experience with our installers. Communication, care, and craftsmanship are what we aim for every time, so it’s great to hear we nailed it!
Wishing you warm days ahead with your new boiler.
– Tamsin at The Improveasy Team
Heat pump, solar panels and loft insulation work
All the workmen including Danny, Sam, Harry, Andy, Luke, Jack, Dan and Steve were all excellent, punctual, professional and very pleasant to have around. We are extremely pleased with all the work that has been undertaken. The project has been completed in a very thorough and timely manner. We would have absolutely no hesitation in recommending Improveasy. A special thanks to Danielle and Jess in the office.
13 de marzo de 2026
Opinión espontánea
Respuesta de The Improveasy Group
Hi Tracey,
This absolutely made our day! It’s wonderful to hear that the whole crew - from Danny and Sam to Steve and the rest of the guys - provided such a seamless experience for you.
We’ve shared your kind words with the team, and made sure to give a special shout-out to Danielle and Jess for their support behind the scenes. We're so glad we could help with your home upgrades.
– Tamsin at The Improveasy Team
Just making aware
Just making aware! Don't do business with them always when they need to pay money improveasy start playing cheap trick . Better don't trust them .we worked with them on eco but very bad experience. Not paying our money
14 de noviembre de 2025
Opinión espontánea
Respuesta de The Improveasy Group
We take feedback seriously, however it is important to clarify that this review does not come from a customer.
This relates to a commercial dispute with an independent installer regarding a grant installation that has not yet met the required completion and compliance standards needed for sign-off. As with all work delivered through regulated energy efficiency programmes, payments are only released once installations meet the required quality and evidence checks.
We remain open to resolving the matter through the appropriate process and please contact info@improveasy.com should you wish to discuss.
For transparency to readers, this review does not relate to a homeowner experience or the service provided to our customers.
- The Improveasy Team
Professional job
Neo the gas engineer put us at ease straight away. He did a really good job installing our new boiler with minimal disruption and made sure everything was working before leaving. He is a credit to the company and we wouldn't hesitate having more work done by him
24 de febrero de 2026
Opinión espontánea
Respuesta de The Improveasy Group
Hi Maria,
Thank you for taking the time to leave us a review. We’re really glad to hear Neo made you feel comfortable and that the installation went smoothly with everything working as it should.
We’ll make sure your feedback is passed on to him, he’ll be pleased to hear it. Thanks again for choosing Improveasy 💚
Kind regards,
- The Improveasy Team
Gheorghe the electrician is a gentleman…
Gheorghe the electrician is a gentleman and a professional, was very quick and efficient at setting up our thermostat and adjusting the temperature on our boiler. He did a perfect job with no issues to report.
Thanks Gheorghe 👍
27 de febrero de 2026
Opinión espontánea
Respuesta de The Improveasy Group
Hi Iona,
Thank you so much for your great review, we're thrilled to hear you had such a positive experience and that Gheorghe looked after everything so efficiently.
We’ll be sure to pass your kind words on to him, he’ll really appreciate it.
Thanks again for taking the time to share your feedback and for choosing Improveasy.
Warm regards,
- The Improveasy Team
Install thermostat
Thanks to Gheorghe who came on time and did great job with electricity/relocation/thermostat.
26 de febrero de 2026
Opinión espontánea
Respuesta de The Improveasy Group
Hi Liliana,
Thank you for your lovely feedback. It’s great to hear Gheorghe's work was completed to a high standard for you. We’ll make sure your comments are shared with him.
We really appreciate you leaving a review and thank you for choosing Improveasy.
Warm regards,
- The Improveasy Team
Gheorghe electrician has gone above and…
Gheorghe electrician has gone above and beyond to help with the electrical side of having my boiler replaced. Gheorghe even attended the same day I had issues and did not leave until the issue was rectified. Gheorghe has amazing customer service and is very helpful and informative.
19 de febrero de 2026
Opinión espontánea
Respuesta de The Improveasy Group
Hi Hollie,
Thank you so much for your kind review – we’re genuinely delighted you had such a positive experience with Gheorghe. Communication, care, and craftsmanship are what we aim for every time, so it’s great to hear we nailed it!
Wishing you warm days ahead with your new boiler.
- Tamsin at The Improveasy Team
very poor service and end result,disappointed
we were told by the company that we qualified for the grant to upgrade our 62 year old heating system, the surveyor came and checked everything and i told him that the pipework would probably need replacing as it was plastic coated steel and would probably fracture. He said that this would,nt be a problem and the fact that my wifes poor health would help. the fitters turned up, came up with a load of reasons why they couldn,t do it and thats the last we heard despite us sending several E mails. Would definitely not recommend
3 de noviembre de 2025
Opinión espontánea
Respuesta de The Improveasy Group
17/02/2026 UPDATE:
Hi there,
Following a review of our installation notes from that day, I’d like to provide some clarity on why we were unable to proceed. Our team arrived prepared to install the new system; however, it became clear there were several misunderstandings regarding the scope of the grant:
The government grant scheme covers the heat pump installation but unfortunately does not extend to the full replacement of existing central heating pipework.
Furthermore, there was a misunderstanding regarding the removal of the old floor-standing boiler. Our engineers also identified the presence of asbestos, which prevented us from safely removing the unit.
We sincerely apologise that these limitations were not made clearer during the initial survey. We are using your feedback to improve our pre-installation communication to ensure our customers have a transparent experience from the start. I hope this helps clarify the situation.
16/02/2026
Hi there,
Thank you for sharing your feedback - even when it’s tough to hear, it helps us improve. I am very sorry to hear about the breakdown in communication following your survey, especially regarding the concerns you raised about your pipework.
We aim to provide clear solutions for complex heating systems, and it’s disappointing to learn we haven't met that standard here. I would appreciate the opportunity to look into your case. Please contact me at customer.experience@improveasy.com so I can look into this for you immediately.
- Tamsin at The Improveasy Team
When our 35 year old gas boiler needed…
When our 35 year old gas boiler needed replacing I contacted Improveasy. From the first phone call all the staff were helpful and informative. Both Shane and Kevin undertook their surveys in a friendly and professonal way.
After the profiling was done, I was surprised that the fitting could take place within a week .Joe and Cameron worked very hard to finish the installation in one day so that we could have heating back on. They made a very neat job and we would never have realised that they had to take up carpets because everything was put back neatly.
I have no hesitation in recommending this company.
27 de enero de 2026
Opinión espontánea
Respuesta de The Improveasy Group
Hi Lewis,
Thank you so much for the thoughtful review – we’re so glad you had a smooth experience with us! It’s great to hear that Shane and Kevin made you feel comfortable during the surveys, and that Joe and Cameron worked so hard to get your heating back on quickly (and left the carpets looking untouched!). We’ll be sure to pass your praise on to the team – it means a lot.
– Tamsin at The Improveasy Team
I would 100% recommend Improveeasy .
I would 100% recommend Improveeasy .
Initially I spoke to Luke who helped throughout the process and kept me up to date. James then came and explained everything followed by Hale who did the survey and I then was approved for the grant for air source heat pump ( I have a multifuel stove for heat as we have no gas in this area) Johnathan came who is the technical engineer he was so professional he has many years experience and he went above and beyond trying to find a place to put my air source heat pump .thank you...however because I live in a small cottage it proved impossible to find an area to put in an air source heat pump so that it would work efficiently... If they ever make smaller models in the future please contact me..Thank you all so much.
19 de enero de 2026
Opinión espontánea
Respuesta de The Improveasy Group
Hi Rosemary,
Thank you so much for your lovely review and for recommending Improveasy. We really appreciate you taking the time to share your experience.
It is great to hear how supported you felt throughout the process, from Luke to James, Hale and Jonathan - our team always aim to go the extra mile, especially with more complex properties.
While we were disappointed that a suitable air source heat pump solution was not possible for your cottage at this time, we are glad we could provide honest advice and ensure the system would only be installed if it could work efficiently. We will certainly keep future, more compact technologies in mind and will be back in touch if we think of a solution.
If you would ever like to recommend us to a friend or family member, please contact at customer.experience@improveasy.com and we'll share your unique referral code.
Thank you again for your kind words and for choosing Improveasy.
- Carley at the Improveasy Team
WORST COMPANY EVER.
WORST COMPANY EVER.
do not use this comapny if you want quality work. We are now gping through the ombudsman to hold this company accountable for the shoddy work. We have all the evidence. They sent workers who wanted to be paid for 3 days work but wanted to try and complete in 1. That give you an idea of the rush job that was done.
8 de enero de 2026
Opinión espontánea
Respuesta de The Improveasy Group
Hi,
Thank you for your review. We take all feedback seriously and are keen to understand the specific concerns being raised.
As we have not yet been provided with sufficient detail to investigate this further, we have requested additional information via Trustpilot and would welcome the opportunity to review the matter fully once this is received.
We note your reference to escalation and will, of course, engage appropriately through any formal process. In the meantime, we are unable to comment further without the relevant details.
Kind regards,
- The Improveasy Team
WORST COMPANY EVER!
WORST COMPANY EVER!
I would never use this company again. They're a bunch of cowboys. They'll come into your home, make a mess, break things, leave it a state and then blame you for it. When you call them back to fix the 101 issues they left behind, they'll give you the lip service but nothing is ever done. The remedials manager who on multiple occasions asked for all the evidnece in which i sent, he then did nothing about it.. The amount of emails ive sent him only to be ignored. The company claim to have offered to fix this but because im not local thue cant get anyone out to me.. lol. Dont take on the work if im too far. I sent them 100s pictures of all the damage caused. He then became rude and aggressive towards me, trying to say what do you expect? A perfect finish 🤦♂️🤦♂️🤦♂️... no I dont expect perfection, I expect a decent standard of work. Caulk was used when silicone should have been used. They've literally painted on the plaster so thin you can see the boarding behind it, and then tried to claim you can only see it because I decided to paint it 🤦♂️🤦♂️🤦♂️
8 de enero de 2026
Opinión espontánea
Respuesta de The Improveasy Group
Hi Syeda,
We’re really sorry to hear about your experience – that’s not the level of service we aim for. We’d love the chance to make things right. If you’re open to it, please get in touch with me directly so we can discuss it further.
Please get in touch with me at customer.experience@improveasy.com, I’d like to try resolve this right away.
– Tamsin at The Improveasy Team
Updated reply 12.1.25
We’re sorry to hear that you remain unhappy and we recognise how frustrating this situation and the communication around it has been.
We would like to clarify that Improveasy attended your property on multiple occasions and carried out extensive remedial works, which were completed and confirmed as resolved at the time. The issues now being raised relate to subsequent decoration and surface preparation, which sit outside our scope of responsibility.
We have reviewed the matter thoroughly and have shared our final position with you directly. As all reasonable remedial actions have been completed, we now consider this matter closed.
We wish you all the best.
Kind regards,
- The Improveasy Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.