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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Bought multipack Drylite level 3 pads from the website. The pads I received are nothing light what you see visually on the packaging. I queried it and was told I received the correct pads and there we... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have a monthly subscription. I am advised in advance when my next delivery is due to be shipped. The price hasn't been increased so far and my Free deliveries arrive the next working day in plain pa... Ver más

Valorada con 5 estrellas sobre 5

First time customer. Ordered items online for 3-5 working days delivery and 2 days later they’ve arrived. Not only an efficient problem free delivery by Yodel, but this company’s outer packaging was d... Ver más

Valorada con 5 estrellas sobre 5

Order num W001202728 Took this item shopping on satuarday. My husband was sceptical, but I remained positive. Was useful to reach bottom shelfs. Found it a strain on my wrist for heaver items. Bu... Ver más

Información sobre la empresa

  1. Tienda de artículos médicos
  2. Tienda de artículos para el cuidado personal

Escrito por la empresa

Incontinence Shop Ltd supplies a wide range of incontinence products that give you the maximum absorbency while being discreet and are appropriate for men, women and children. We stock many brands including TENA, Drylife, iD and many more.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

900 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

I am a regular buyer from you

I am a regular buyer from you, used to order monthly until I was surprised that the company change the product quality, I stoped ordering and return my order and above this had to pay for the return shipping, the new product is less quality and same price 🤷‍♂️

27 de octubre de 2025
Logotipo de Incontinence Shop Ltd

Respuesta de Incontinence Shop Ltd

Hello, thank you for your review. We're sorry to hear you're not a fan of the updated product. We are unable to refund shipping and collection costs for products that aren't faulty/damaged. If you'd like us to help find an alternative you are more than welcome to get in touch. I'll also pass on your feedback the team. Thanks, Nick

Valorada con 1 estrellas sobre 5

Bought multipack Drylite level 3 pads…

Bought multipack Drylite level 3 pads from the website. The pads I received are nothing light what you see visually on the packaging. I queried it and was told I received the correct pads and there were slight adjustments as they had changed the manufacturer and location. The pads shown are a triangular shape similar to the Tena pads which are ideal for comfort. The pads I received were rectangular and uncomfortable to wear. Just a heads up if someone is thinking of ordering.

12 de enero de 2026
Opinión espontánea
Logotipo de Incontinence Shop Ltd

Respuesta de Incontinence Shop Ltd

Hello, thank you for your review. We’re sorry to hear you’re not a fan of the updated pad design. I’ll pass this on to the design team for review. If you have any unopened packs, you are welcome to return those to us for a refund. Thanks, Nick

Valorada con 5 estrellas sobre 5

Great value and range available

Great value, much cheaper than the supermarkets and a much greater choice of products including adult nappies and pull ups. I collected my order in person and the staff are very helpful and understanding.

26 de noviembre de 2025
Valorada con 1 estrellas sobre 5

Can’t give a review as I have not…

Can’t give a review as I have not received my order . The courier you use is diabolical. Evri is hopeless. Been told different stories to where my parcel is and can’t speak to a human

27 de agosto de 2025
Logotipo de Incontinence Shop Ltd

Respuesta de Incontinence Shop Ltd

Hello,
I’m very sorry to hear that your order has not been delivered yet. I’d like to assist you in resolving this issue as quickly as possible.
If you haven’t already reached out to us, could you please email us at info@incontinenceshop.com or call us directly at 01204 571 017? This will allow us to investigate the matter and ensure your order gets to you as soon as possible.
Thank you for your understanding, and we look forward to resolving this for you.
Best regards,
Nick

Valorada con 5 estrellas sobre 5

Above and beyond!

As a regular customer (not necessarily an incontinent one!), Ihave always received the most helpful and empathetic service fronm your staff. Notably Katrina and Louise. Thank you for being so flexible and friendly.

27 de agosto de 2025
Valorada con 5 estrellas sobre 5

1st time using this company due to the…

1st time using this company due to the other company i used have been out of stock for close to a month now. So thought i would try someone else i found this company and everything was perfect from the start to finish also it was super fast delivery will be changing over to this company from now on .

27 de agosto de 2025
Valorada con 5 estrellas sobre 5

I have a monthly subscription

I have a monthly subscription. I am advised in advance when my next delivery is due to be shipped. The price hasn't been increased so far and my Free deliveries arrive the next working day in plain packaging. Really pleased with this firm. Much more cost effective than my previous supplier Amazon.

26 de abril de 2025

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