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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

I recently gave thi company 1 star but since received my perfume wish to upgrade review now after many exchanges of emails i was advised it was out for delivery and received it on day i was promised.

Valorada con 5 estrellas sobre 5

Experienced drone guy here: Cheaper price than almost every other option. Great idea for a two week vacation. Extremely easy to Deal with as well! There’s additional insurance you can buy that provide... Ver más

Valorada con 3 estrellas sobre 5

Good not Great service, took a lot longer to get my rentals than advertised but partially was my fault no submitting my ID. Though I did rent 3 games out, one of the games Mario Super Tennis or someth... Ver más

Valorada con 5 estrellas sobre 5

Great Experience. Easy process, good customer interaction (follow-up, status info, etc.). Drone arrived perfectly, worked great out of the box (but, as Crisp suggests, I highly recommend checking yo... Ver más

Información sobre la empresa

  1. Tienda de celulares

Escrito por la empresa

Incredible is an online marketplace that exclusively sells refurbished phones. We work with a small network of highly-rated US sellers that have a track-record of selling quality refurbished devices. Our mission is to deliver a trustworthy, hassle-free buying experience, a wide selection, and great prices.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

309 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

I'm on a very limited budget

I'm on a very limited budget, but a good phone is an important investment. I received an excellent phone for the best price around. 4 months later, the phone is still working flawlessly. I highly recommend Incredible.

30 de septiembre de 2021
Valorada con 4 estrellas sobre 5

Mostly Good

Merchandise arrived in a timely manner and was in good condition. Unfortunately it was the wrong item. Problem solving after the fact was fairly good.

25 de septiembre de 2021
Valorada con 4 estrellas sobre 5

NO SIM CARD

Was as advertised. Would have gave it 5 stars if they would have communicated that the phone does not come with a SIM card.

15 de agosto de 2021
Valorada con 1 estrellas sobre 5

faulty phone and long wait for service

I recently purchased a refurbished iPhone se 2020 from Incredible Phone. I transferred the data from my old phone, but found that the refurbished phone required me to manually install most of my apps. This was a relatively minor problem The major problem with the the phone I purchased from Incredible is that it will not allow incoming phone calls. Incoming calls are immediately sent to voice mail. In addition, the phone will not ring for incoming calls. I have followed all the instructions from Apple to repair these problems, but to no avail. I have tried to contact Incredible Phones using their email format; however, when I try to send my messages I receive an error notice and the message is not allowed to send. I called Incredible; however, their is a notice that it take one or two days for the company to return calls; an extremely long wait when a person needs service for a phone that they use daily. So far, my experience with Incredible Phones has been very substandard.

11 de agosto de 2021
Logotipo de Incredible

Respuesta de Incredible

Hi Robert, that is a terrible situation to be in. Let's remedy this. We have free returns and free exchanges. So, if it can't be solved quickly via adjusting your carrier/phone settings we can swap it out. You can always email us directly at support@incrediblephones.com and we reply within an hour during working hours. I'll review your order number and contact your email address directly to resolve!

Valorada con 5 estrellas sobre 5

Their service was top notch

Their service was top notch, never condescending, never an argument when the phone disappeared during mid-shipment. I let them try to find it for a week with no results. When I said "enough is enough", I had a refund the next day.

11 de agosto de 2021
Valorada con 1 estrellas sobre 5

Horrible

This phone was over $350 & was listed to be in excellent condition. It locks up and constantly drops calls!

10 de agosto de 2021
Logotipo de Incredible

Respuesta de Incredible

Hi Mary, phones should never do that, no matter what condition. We can get it replaced quickly and easily by coordinating a free return and exchange with you via email. We sent an email to you and are awaiting reply. Excellent phones have the best appearance compared to Good and Fair phones, however, all three conditions are the same inside and should work like new, backed by our free returns and warranty policy. So let's get it resolved for you!

Valorada con 5 estrellas sobre 5

I finally got my phone

I finally got my phone! I ordered an iPhone 8 Plus and I’m very happy with my purchase. The phone looks brand new. It works great, I was able to use my SIMS card from my other phone and I have service. I’m so happy with my purchase.

9 de agosto de 2021
Valorada con 5 estrellas sobre 5

My trusty IPhone 6+ was starting to die…

My trusty IPhone 6+ was starting to die and I knew it was time to replace it. New IPhones are very expensive and buying them from T-MOBILE or another cell phone provider takes forever to pay off. I was hesitant about buying a used IPhone especially from a small unknown supplier. But the price was right and I read some good reviews about your company plus there was a money back guarantee. Expecting a used looking phone to my surprise the IPhone 7 looked and worked like a new phone. I am very satisfied with my new used phone and wouldn’t hesitate to do business with you in the future. Keep up the good work.

7 de agosto de 2021
Valorada con 5 estrellas sobre 5

Very pleased with refurbished iPhone!

Very pleased with refurbished iPhone. We just needed a phone for someone who seldom uses a cell phone and didn't want to pay top dollar for a new model. The phone we received was priced right, in very good condition and even came with a case that we didn't expect. The selection of phones was great, ordering was simple and easy, and delivery was right on time. We would definitely order from Incredible again!

6 de agosto de 2021
Valorada con 4 estrellas sobre 5

Great Service

Great product, delivered on time. Just needs to have items processed faster so that customers don’t think there’s an issue with the system and cancel early.

6 de agosto de 2021

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