We have the Infinity Sovana 4D DualPro and absolutely love it. During the first month, we did run into a minor issue — a sensor at the top of the chair hadn’t been installed correctly, which caused a... Ver más
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I love my chair! It has been great to have and helps relaxes me. It did take longer than expected to get my chair which was disappointing but Crystal from customer support was great at following up an... Ver más
I spoke with three different technicians over several days regarding two issues with my Kyota massage chair. Every one of them was extremely competent, they took the time to explain different opt... Ver más
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Fantastic customer service and follow up. I had one shoulder airbag that would not inflate and Infinity sent a service technician (Tom) out for an excellent fix. Thanks Tom and Infinity. Infinity al... Ver más
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Información sobre la empresa
Información proporcionada por diversas fuentes externas
In today's culture, we place more emphasis on our wellness than ever before. After all, a higher level of overall well-being leads to a higher quality of life, which better equips us to conquer our limitations and enjoy doing the things we love most. At Infinity, we aim to help people of all lifestyles do just that. When you hear “massage chair”, you might not realize the extent to which it can impact your life, but the physical and mental benefits can be truly astounding in unexpected ways. Take a look at this list of different types of limitations we’ve helped people overcome, and you might just be surprised. - The trained athlete searching for a way to speed up recovery time and hit that next goal faster. - The wellness advocate looking for a new vehicle for mental and physical wellness. - The weekend warrior in need of pain relief and prevention after brief but high-intensity workouts. - The active senior needing to maintain flexibility, range of motion, and circulation. - The recuperating athlete getting back on the wagon after suffering and recovering from an injury. - The couch potato ready to ease the transition into an active, healthy lifestyle. - The chronic pain patient working to overcome pain and discomfort and enjoy everyday life once more. - The office worker looking to improve posture and reduce back pain from long days spent at a desk. - The chronic stress sufferer facing anxiety and tension while working toward mental wellness. - The on-the-go parent desiring a few moments of peace and relaxation away from the hustle and bustle. Since we want to help so many different people in such a variety of ways, we had to create a new word to explain what we do: Unlimit \uhn-lim-it\ verb To remove restrictions, exceptions, and confinements that inhibit us from living our best lives To open up to infinite possibilities While the goals and struggles may vary, all Infinity customers utilize the benefits of our massage chairs to unlimit their lives. Whether you fall into one of these categories or land somewhere in between, Infinity is here to help you achieve wellness in your life.
Información de contacto
72 Stard Rd, Unit 2, 03874, Seabrook, Estados Unidos
- 603-910-5000
- info@infinitymassagechairs.com
- infinitymassagechairs.com
4,7
Excelente
797 opiniones
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I love my infinity chair
I love my infinity chair! The set up and delivery process was truly white glove. I look forward during my commute to a nice massage almost daily. The number of auto selections is perfect for selecting what you want to focus to during your massage. Looks great in our living room and guest always want to try it out. Have one at our other house that’s over 12 years old and going strong with weekly use. Recommend infinity for their customer service, delivery and setup and reliability of their brand.
29 de abril de 2025
Respuesta de Infinity Massage Chairs
Hello Linda,
Thank you for sharing with us. We're happy to hear that you are enjoying your infinity chair! It's great to know the delivery and setup were seamless. We appreciate you mentioning the auto selections and the chair's reliability. Thank you for recommending our brand!
Thank you Linda for the 5-Star Review!
Happy Relaxing!!
Customer Experience Team - Infinity Massage Chairs.
Easy to use and it never lets me down
Love my chair, it does the job and now my wife loves it too (she was hesitant for a while).
6 de agosto de 2025
Opinión espontánea
Respuesta de Infinity Massage Chairs
Hello Bob,
We're happy you both love the chair! It's great to know it meets your needs and that your wife now appreciates it too. Thanks for sharing!
Thank you Bob for the 5-Star Review!!
Happy Relaxing!!
Customer Experience Team - Infinity Massage Chairs
Most satisfying after sales service.
The day I decided to buy a Massage Chair and after a little investigative search I decided to go with Infinity. Sales and marketing were highly cooperative and gave the best prices and chair suitable for me. Customer service is par excellence and so is maintenance technician. I had a minor squeak issue after using chair for over one and half hour. Technician was sent immediately and he not only rectified the issue he fully involved me in the process and gave highly useful coaching for chair to last many many years to come. It is one of the most satisfying experience I had with the infinity.
29 de julio de 2025
Opinión espontánea
Respuesta de Infinity Massage Chairs
Good afternoon Zahid,
Thank you so much for your wonderful feedback! We're thrilled to hear that your experience with Infinity has been so positive Our team takes great pride in providing not just exceptional products, but also the service and support that ensures long-term satisfaction.
We're glad the technician was able to quickly address the issue and provide you with helpful tips for maintaining your massage chair. Your satisfaction means the world to us, and we truly appreciate you taking the time to share your experience.
Thank you Zahid for the 5-Star Review!
Happy Relaxing!!
Customer Experience Team - Infinity Massage Chairs
We love our infinity massage chair
We love our infinity massage chair. It has been appreciated by our whole family. We needed a repair after several years of use. Everyone I spoke to at Infinity was very helpful and professional.
(I would give 5 stars but we had a delay and 2 visits by the repairman because the wrong or defective part was initially sent. Infinity did get us the correct part. Mistakes happen..)
30 de junio de 2025
Opinión espontánea
Respuesta de Infinity Massage Chairs
Hello Lori,
Thank you for sharing your experience and for being a valued part of the Infinity family! We're so glad to hear your whole family has been enjoying the massage chair over the years. We appreciate your patience and understanding during the repair process—while we always aim for a smooth service experience, we acknowledge that occasional hiccups can happen. We're happy we could get everything resolved for you.
Thank you Lori for the 4-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Infinity fixed my chair like new
Infinity fixed my chair like new! My chair is going on 5 years old, and has slowed down over the last year. The seat hydraulics started to fail with age and lots of use, at least one massage a day over the last 5 years. Infinity’s customer service and repairman came out and fixed it like new! Thank you Infinity!!
25 de julio de 2025
Opinión espontánea
Respuesta de Infinity Massage Chairs
Hello Brian,
Thank you so much for your kind words and for being a loyal Infinity customer for over five years! We’re thrilled to hear that your chair is back to feeling like new and that our team could provide the service and support you needed. We’re always here to help.
Thank you Brian for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Very good quality chair and has very…
Very good quality chair and has very valuable features. The customer service is very helpful. Fast and easy to communicate which is very important nowadays.
23 de julio de 2025
Opinión espontánea
Respuesta de Infinity Massage Chairs
Hello Nataliya,
Thank you so much for your kind words! We're thrilled to hear that you're enjoying the quality and features of the chair. It's also great to know our customer service met your expectations — we believe that fast and clear communication is key.
Thank you Nataliya for the 5-Star Review!
Happy Relaxing!!
Customer Experience Team - Infinity Massage Chairs
Fixed my massage chair
They fixed my chair and made it better than ever. They were very quick to resolve the issue and customer service was excellent. Thank agains!
18 de julio de 2025
Opinión espontánea
Respuesta de Infinity Massage Chairs
Hello Tae Hun Kim,
We're happy to hear that your chair repair exceeded your expectations! We appreciate your recognition of our team's efficient service and excellent support. Thanks again!
Thank you for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
We recently purchased an Infinity…
We recently purchased an Infinity massage chair. We had to clarify an issue with the delivery company. We contacted Heidi at Infinity. Heidi was excellent. She solved our issue and delivery went great. She responded promptly to all communications and was a pleasure to work with. Love our chair!
30 de mayo de 2025
Opinión espontánea
Respuesta de Infinity Massage Chairs
Hello Jan,
Thank you for sharing your experience with our team. We're happy to hear that the delivery issue was resolved smoothly and that you are enjoying the massage chair! We’ll be sure to pass along your kind words to Heidi—she'll really appreciate them!
Thank you Jan for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Great product - great service
We had our new Circadian Syner-D chair installed on Monday and heard one loud bang each time we ran the various programs on the chair. We called Customer Service and received EXCELLENT diagnostic support from Nick Matteo. Within 30 minutes the problem was identified and the resolution addressed. It was a pleasure dealing with Nick, his technical support skills over the phone are spot on when walking a customer through the various operating system screens that may be unfamiliar to a new customer. We are very pleased with the outcome!
9 de julio de 2025
Opinión espontánea
Respuesta de Infinity Massage Chairs
Hello Ava,
We're happy to hear that Nick provided excellent technical support and the issue was resolved quickly. We appreciate you sharing your experience and are pleased you're satisfied with the outcome! Thanks for your positive feedback.
Thank you Ava for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Awesome Service
I’ve got a little hiccup with one of the batteries on my handheld massager, and I gave Infinity a shout to see what they could do about it. Nick was super helpful and mentioned he’d send me a replacement because it sounds like the battery might be acting up and not turning green.
6 de julio de 2025
Opinión espontánea
Respuesta de Infinity Massage Chairs
Hello Sharron,
Thank you for sharing your experience. We're happy to hear that our team, especially Nick was able to help with the battery issue on your handheld massager! We appreciate you reaching out with your positive experience. Thanks for the feedback!
Thank you Sharron for the 5-Star Review!
Customer Experience Team - Infinity Massage Chairs
The service man came and got the problem fixed
The service man came and got the problem fixed. The company’s customer service representative is very helpful and sent the right part. I recommend this company.
28 de junio de 2025
Opinión espontánea
Respuesta de Infinity Massage Chairs
Hello Zill,
We're happy to hear that the service was effective and the representative provided the correct part. We appreciate your recommendation and thank you for your feedback!
Thank you for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Was having problems with the chair…
Was having problems with the chair shutting off! I sent in a support email to Infinity and they called back the next day to clarify what was happening with the chair. Infinity sent out the parts and the technician called to set up an appointment!
The technician came and was great. He asked questions and was able to put the parts in easily. The chair works great again.
The process was easy and great. The only thing I would have made the process better is the technician gave us a time between 8am and 4pm initially! He did call and give us a 30 minute warning that he was on the way, but it would have been nice to have a little less time span for the repair that day! Overall great experience! Thanks Infinity!
25 de junio de 2025
Opinión espontánea
Respuesta de Infinity Massage Chairs
Hello Brian,
Thank you for sharing your experience with us. We're happy to hear that the support team quickly resolved the issue with your chair! We appreciate your feedback regarding the technician's arrival time and will use it to improve our scheduling.
Thank you Brian for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Over the past eight years
Over the past eight years, our family has consistently utilized an Infinity massage chair, after finally experiencing some mechanical issues with the roller system and the 3D mechanism. Considering the chair's daily use by multiple family members, two to three times a day for approximately eight years, the company's responsiveness was commendable. The process of contacting them was straightforward, and the technician promptly scheduled and completed the necessary repairs. Upon encountering a subsequent issue, the technician returned and resolved the problem efficiently. Based on our positive experiences, Infinity is the preferred choice for our family. When the time comes to upgrade, we will undoubtedly select another Infinity chair. The chair's therapeutic benefits are significant, particularly for addressing stiffness and back tension; the post-treatment results are exceptional.
8 de junio de 2025
Opinión espontánea
Respuesta de Infinity Massage Chairs
Hello Scott,
Thank you so much for sharing your experience! It’s great to hear that your massage chair has provided consistent relief and support for your family over the past eight years. We’re also pleased that customer service and repair process met your expectations—that kind of responsiveness makes a big difference.
Your feedback is truly valuable, and it's great to know that Infinity remains your top choice. When you're ready for an upgrade, we’ll be here to help you find the perfect model to continue meeting your family's wellness needs.
Thank you Scott for the 5-Star Review!
Happy Relaxing!!
Customer Experience Team - Infinity Massage Chairs
My service repair technician was prompt and professional…
My service repair technician was prompt. He got right to work. He installed the part that was delivered to my home prior to his arrival. My chair looks good as new. We are very happy. This in home repair was free with the warranty plan from Infinity.
23 de junio de 2025
Opinión espontánea
Respuesta de Infinity Massage Chairs
Hello Michael,
Thank you for sharing your experience with us. We're happy to hear that the service repair was prompt and efficient. We're glad the technician was able to get your chair looking like new again, and that you are very happy with the in-home repair.
Thank you Michael for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Heidi Connors displayed excellent…
Heidi Connors displayed excellent customer service answering my questions and providing on line tutorials. I highly recommend this company, and Infinity is the only massage chair I’d purchase! Mine was previously owned and reconditioned but arrived in like new condition, albeit missing the footpads. Heidi is sending a new set out by Fed Ex, no charge!
23 de junio de 2025
Opinión espontánea
Respuesta de Infinity Massage Chairs
Hello Dianne,
We're happy to hear that you had such a positive experience with Heidi! It's great to know that the tutorials and assistance were helpful, and that you are pleased with your massage chair. We appreciate your recommendation and are glad we could resolve the footpad issue for you!
Thank you Dianne for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Infinity is a great chair & Jez service as well
Rick from Jez service did a great job repair my chair. He was professional, prompt, and courteous. He explained in detail what happened and how it was fixed. I highly recommend Infinity chairs and Jez Service.
16 de junio de 2025
Opinión espontánea
Respuesta de Infinity Massage Chairs
Hello Carol,
Thank you for sharing your experience. We're happy to hear that the repair service was helpful and met your expectations. We appreciate you recommending our chairs and service!
Thank you Carol for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Ron was great
Ron was great! I was impressed that the company sent out a tech immediately and that he got the problem resolved so quickly
12 de junio de 2025
Opinión espontánea
Respuesta de Infinity Massage Chairs
Hello,
We're happy to hear that the prompt service and quick resolution met your expectations. We appreciate you taking the time to share your positive experience!
Thank you for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Tech Dan was wonderful and knowledgeable
Tech dan was wonderful. Friendly Ang knowledgeable
and call center team were great
The problem is finally fixed - keep figures crossed
18 de junio de 2025
Opinión espontánea
Respuesta de Infinity Massage Chairs
Hello Roger,
We're happy to hear that the issue is resolved and that you found the technician and our team helpful. Thank you for your positive feedback; we appreciate it!
Thank you for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
THE REPAIR WAS GREAT
THE REPAIR WAS GREAT, AND THE CHAIR IS WORKING FINE.
23 de mayo de 2025
Opinión espontánea
Respuesta de Infinity Massage Chairs
Hello Wayne,
We're happy to hear that the repair was successful and your chair is working well! Thank you for your positive feedback; we appreciate it.
Thank you Wayne for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
I absolutely love my chair
I absolutely love my chair. I've had it since Jan 2025 and I use it twice a day. When the chair started making some funny noises and a motor stopped working, customer service quickly sent a new part and a technician out to remedy the situation. Couldn't ask for much more. One could say the motor should not have died so soon and while I agree, the real test is when you have issues, how does the company respond and I give 5 stars.
I test drove chairs at a Massage Chair store for 4 hours prior to picking this chair. It is perfect for me, 6'1" but my 4'11" is too short.
12 de junio de 2025
Opinión espontánea
Respuesta de Infinity Massage Chairs
Hello Michael,
We're happy to hear that you love your chair! We appreciate your feedback regarding the motor issue and are glad our customer service swiftly resolved it. Thank you for sharing your experience and the 5-star rating.
Thank you again Michael for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
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