Ingram Micro Opiniones 203

Very poor attitude. My phone was referred to this company via Amazon for a cracked phone camera screen. I forgot to replace the SIM tray before sending it off but thought nothing of it.
This was highlighted on their quote. I phoned and said that I would pay for the repair but wouldn't pay out of principle for a piece of plastic we both knew I didn't need. The guy on the phone was grumpy on the phone and I was met with a "computer says no" attitude regarding the SIM tray. Some nonsense about them having to fully complete the repair.
I phoned back 20 minutes later and requested that they return my phone, which arrived the next day (only positive part of my experience).
I subsequently took my phone to Armaphone at my local ASDA who did the job in 5 days for £10 less than these guys quoted.

Beställde en ny IPhone från Telia som skulle finnas hemma på lager. Ingram Microsoft skickar iväg beställningen 1,5veckor efter beställningen. Urdåligt

Defekt nicht korrekt erkannt, aber Kratzer mit der Lupe suchen und auf Garantie verweisen, anstatt Gewährleistung einzuhalten.

Scammers!
These guys are used by a number of mobile phone service providers for their phone recycling program.
I sent a phone to them that was 100% in perfect condition and totally encased in bubble wrap on top of the crappy packaging they provided. When they recieved my phone they notified me that the screen was broken (foolishly I hadn't taken photos before hand) and reduced my payment amount by 80%!!!!
Whats particularly unscrupulous is that all they need to do to bolster their income is claim that everything has arrived broken and then blame the courier service.
Would 100% never use any business that would be affiliated to these shysters.

Riktiga skojare.
Skickar in en Flip för att byta skärmskydd, får tillbaka prisoffert på 5000 för att byta skärm. Då den utsatts "för strålning".
Omöjliga att få tag på, för att tala om för dem att jag bara vill att de byter skärmskyddet. Helt galet att Tele2 använder detta företag.

Skicka inte telefoner hit om du inte önskar att bli lurad.

My new iPhone had problems, freezing up and shutting down were the worst ones. My carrier ,Cricket wireless uses Asurion insurance. After filing a claim, the new phone was replaced with a remanufactured phone by Ingram Micro Mobility. It lasted about two weeks before the screen warped and pulled away from the back case. Asurion wants me to pay another $130.00 for a phone that lasted 2 weeks?

I think this company is part of some sort of scam running phone company promotions , they will take you in circles and will make sure you give up claiming the product,Malcolm their manager will make sure that after a very long telephone call will try to mislead you with a lot of useless information, 1 star is to much for this company, I don’t know how nobody has taken a legal action against them 👎👎👎

Har väntat i 6 månader på mina AirPods PRO gen 2. :) ingen har någon info.

Absolutely craptastic service, won't take responsibility, impossible to get a straight answer from them, and will use ANY excuse to delay proceedings against them.

I contracted them through Three Recycle, and shipped off my device with the return shipping label they've provided. The parcel was lost during transit, and for weeks, their contact personnel has given me the runaround claiming that to get any kind of compensation, I will need to go through Royal Mail - which is a flat out lie.

After multiple threats of going through small claims court to get compensated for my losses, they FINALLY called me, only to ask for an extension on the deadline I specified. I naively given them the extension, only to be greeted by absolutely no response, and no further way to contact them.

At the end I had to go through small claims court due to their ignorance of the issue.

DO NOT ever deal with this piece of crap company. Take your money and your device elsewhere.

Bedrövlig service!
Lurendrejeri företag på hög nivå!

Tried to open business cash account for order ~ £10k, provided many documents but according to their onboarding team (Alison) official HMRC documents are not proof of address.
took the business to another box shifter with less attitude.

Amazon used this Service to repair my 1 year old Xiaomi Mi 11T.
As per request I sent my phone with charging Cable + the case that was on my phone at the Time.
I also asked the Amazon representative if any Data was going to get deleted (not too much of a problem since I backed most of it up)

A week Later I get the box containing a phone....
And nothing else
No charger, no case, and no Data

Please save yourself the Trouble and DO NOT USE THEIR SERVICES

Ingram Micro trading as O2 recycle
6 month old Samsung Galaxy S22 Ultra original quote was £464 actual quote received £92 because of the magical screenburn that seems to affect every phone thats sent to them also text received on a friday witb a 48hr window to accept or decline, again the same as everyone else they have tried to con out of their money/devices. They rely on people being clueless about tech to get away with offering a pittance for devices. Customer service with them is absolutely useless.

Please dont be fooled for screenburn to occur an OLED screen found on the likes of the S22 needs to be left powered on with a single static image left on the screen continuously for 4 months before any damage would occur! When they tell you that they have been able to repair the screenburn (which I was also told could happen) they can't. Its permanent damage but it is a great excuse to magically pay you the correct amount for your undamaged phone.

O2 recycle used to be amazing until they swapped to using a third party company Ingram Micro to recycle their devices.

Date of experience: 03 February 2023

Not too sure what to make of this company. Trading as Anovo via Sky.

Sent my phone off via Sky... they stated they fixed my phone and took the time to update the software for before returning...

Turns up, it's not my phone at all it's a different one? Same model etc but why state you have fixed it? When you have swapped it for a refurbished device?

Beats headphones originally purchased from Amazon, posted to Ingram by me with an Amazon prepaid postage label, for repair under warranty (headphones with band, one side had stopped working).

No news for 1 month so I emailed Amazon who got in touch with Ingram and "Mark" reported back that they could find no fault and had "returned the item to the customer". They then refused to answer ANY further enquiries from Amazon so I phoned Ingram directly. Ingram had no record of me, my address, the headphones, their serial number or anything else... How did they manage to return them then??? They just said "go back to Amazon". Full credit to Amazon, they refunded me.

Ingram are just scammers. They probably saw it was a very simple repair (re-soldering one wire) so did it "off the books" then sold my headphones "as new"; they were fully boxed with all the original packaging.

I had a very bad experience from this company, their service is horrible, be smart, not to get scammed

Partner dealing with this company through sky mobile buy back, sent her nearly mint condition 12 month old phone away to them in its original box and protective packaging. She gets an email saying the screen is damaged. Upon asking for proof we get a photo from these knobheads of clearly a complete different phone that has a silver surrounding ‘my partners surrounding is purple’ with a screen that looks like it’s been rubbed down with sandpaper!!! Original phone offer was £143 which they now want to value at £28! Because of damage from clearly another picture of another phone. Absolute C***s

I sent my beats fit pros back to amazon for repair who sent it to the ingram Micro repair team, I sent the charging case with the left and right earbud. I only received 1 earbud back today with a letter stating they couldn't repair the issue.

I had to ring amazon for over an hour to get the issue resolved.

I don't know how any company (Ingram Micro) can be that incompetence that they lose your personal goods, I would avoid at all cost. If your items are going for repair via amazon ensure they DO NOT SEND IT TO INGRAM MICRO!! your better paying to have them fixed yourself.

Sent my phone off for repair, never kept up to date, the phone tracking update service never updated online so I had to keep calling every few days for an update. This Company was known as ANOVO (Sky Mobile Repairs company that they use for repairing phones ect)

They informed me after I rang up to find out what’s going on, the back of the phone had a blemish, I always take photos of items being sent off and there was no damage before I sent the phone off, then again I had to call back and they informed me the back of the phone was now smashed, they tried denying it so I sent my photos to sky escalations and sky took it further with this company,

My phone is now being fully replaced by Sky themselves after this shoddy company damaged my phone and denied it

NOTE: Take photos of your device before sending it off to this company as they will damage your devices and then deny it, I’m just so glad I took photos of my phone before sending it off to this company as it really helped my case and proved this company lied

THANK YOU TO SKY WHO BACKED ME UP AND HELPED MY CASE.

Traded in an iPad with O2 recycling for £101. They claim it has screen burn and reduced the offer to £16. the iPad although old was only suffering from reduced battery life. I shall be contacting O2 directly to complain and contacting trading standards. I await the return of my iPad so I can take it somewhere reputable.