billed and charged for my pitch Re…
billed and charged for my pitch Re ThreeD Capital
not had a single view, had an auto noreply emails saying my payment failed despite bank statement showing money leaving...
I realise this review is the only way something like this seems to get resolved. would at least like a refund. i was billed on card ending in 2757
Respuesta de InnMind
Thank you for sharing your feedback. At InnMind, we take concerns like yours seriously and aim to provide a clear and satisfactory resolution.
Upon reviewing your case, we can confirm the following:
- A single payment was processed successfully on January 2nd for the fundraising plan you upgraded to.
- There have been no additional charges or failed payment attempts associated with your account from our side. We use Stripe as our payment processor, which ensures transparent and secure transactions.
- Considering you've upgraded only on the 2nd of January, refunds cannot be issued mid-subscription as per our policy; however, you are welcome to cancel your subscription at any time to prevent further charges. To do so, simply navigate to Edit Profile in the upper right menu after logging in your profile, select Paid Membership, and cancel your subscription from there.
Regarding the visibility of your pitch, our platform provides tools and access to connect with active investors; however, it's essential to note that engagement outcomes often depend on how profiles are presented and leveraged. We'd be happy to assist you with optimizing your profile to enhance its visibility to the right investors.
Additionally, we noticed that your account is currently set up as a startup profile. If your goal is to connect with potential startups as a VC (based on the current description in your profile), we recommend creating a VC profile instead. This will allow you to pass a free verification process with our VC analysts and gain access to features tailored for venture capital investors.
In any case we apologize for any inconvenience you’ve experienced and are happy to assist you further. Please feel free to reach out to our support team at support@innmind.com if you have any additional questions or need help navigating the platform.
Kind regards,
InnMind Team
