While the places visited on Country Roads of Scotland were wonderful and rich with history, the tour guide was lacking. He did not give details about arrivals and departures and had little knowledge a... Ver más
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Consulta las opiniones de los clientes
We felt our tour director Rob was very in tune with each of the guests on the trip. He quickly learned our names, knew our preferences, and made sure every arrangement was to our satisfaction. He was... Ver más
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2026 INSIGHT VACATIONS – May 8 – May 22, 2026 - SPAIN, PORTUGAL, GIBRALTER The itinerary and hotels were good, but the food, wine, and travel director were poor. We thought Insight would be a s... Ver más
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Country Roads of Croatia. Small group if 24 people. Fabulous Travel Director made the tour very special. Very comfortable coach and Dom was a professional driver. Amazing experiences in beautiful... Ver más
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Información proporcionada por diversas fuentes externas
Insight Vacations features an exclusive collection of premium escorted journeys and cruises, each celebrating the art of traveling in style.
Información de contacto
Theodore Fremd Avenue 555, 10580, Rye, Estados Unidos
- insightvacations.com
3,3
Medio
28 opiniones
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Fantastic sights and tour guide.
Fantastic sights and tour guide.
One hotel to far out of town, celebration dinner in a bookstore cafeteria ☹️.
Got to see lots of wild reindeer!
13 de junio de 2026
Opinión espontánea
Respuesta de Insight Vacations
Thank you for travelling with Insight Vacations and for taking the time to share your feedback. It is great to read that you enjoyed the incredible sights, seeing the wild reindeer and the support provided by the Travel Director and Coach Driver throughout your journey.
We are, however, sorry to read that one hotel location and the celebration dinner did not meet your expectations. Your comments have been shared with the relevant teams for review.
Thank you again for sharing your experience, and we hope to welcome you on another Insight Vacations journey in the future.
Visit Scotland, Just Not with Insight Vacations
While the places visited on Country Roads of Scotland were wonderful and rich with history, the tour guide was lacking. He did not give details about arrivals and departures and had little knowledge about the places we travelled through or were visiting. He played his favorite music for ALL of us to be forced to listen to and had no regard for those of us who don't drink alcohol. He gave us 45 minutes in one of our official tour stops, but gave us 2 hours in a tourist stop that was not even part of our itenerary. I would not recommend Insight Tours despite the fact that our driver was wonderful!
21 de junio de 2026
Opinión espontánea
Respuesta de Insight Vacations
Thank you for travelling with Insight Vacations and for taking the time to share your feedback. We are sorry to read that the Travel Director's communication, knowledge and approach did not meet your expectations, and we understand how this would have affected your overall enjoyment of the tour.
We are, however, pleased to read that you enjoyed the historic destinations visited and that the Coach Driver made a positive contribution to your journey. Your comments regarding the itinerary, commentary and overall tour experience have been shared with the relevant teams for review.
Thank you again for sharing your experience with us.
Spectacular 12-day Country Roads of Scandinavia
My wife and I went on the 12-day Country Roads of Scandinavia tour, with additional days before and after the tour. It took us across Norway and Denmark.
Beyond the notable cities like Oslo, Bergen and Copenhagen, we visited some of the loveliest towns, countryside, mountains and fjords. Nature abounds with the majesty of snow-capped Hardangervidda Plateau and frozen fjords, scenic cruises along misty fjords flanked by rocky mountains and cascading waterfalls, scenic ride on Flam Railway that carves its way across mountains and valleys, awesome Preikestolen and so many other memorable places.
While cities were bustling and attractive with historical buildings, modern-day developments, century-old churches and shopping and lifestyle malls, we (being city dwellers in Singapore) were particularly drawn to the smaller towns and picturesque villages with their cozy restaurants and shops, postcard-perfect painted facades, cobblestone walkways and friendly locals.
Much thanks to our tour director who braved rain to confirm arrangements, and informed us of the local culture and background of venues we visited or passed by during the coach ride. Our gratitude is also extended to our driver who kept us safe so that we were able to concentrate on the scenery as we travelled across the country roads of Norway and Denmark.
3 de junio de 2026
Opinión espontánea
Respuesta de Insight Vacations
Thank you for travelling with Insight Vacations and for taking the time to share your experience with us.
We are pleased to read that you and your wife enjoyed exploring the breathtaking landscapes, charming towns and cultural highlights of Scandinavia. Your description of the fjords, mountains, villages and historic cities reflects the diverse experiences that make this region so memorable.
We also appreciate your kind recognition of the Travel Director's dedication and knowledge throughout the journey. It is equally rewarding to read your comments about the Coach Driver, whose commitment to safety and professionalism allowed you to fully enjoy the scenery along the way.
Thank you again for sharing your feedback, and we hope to welcome you on another Insight Vacations journey in the future.
2026 INSIGHT VACATIONS
2026 INSIGHT VACATIONS – May 8 – May 22, 2026 - SPAIN, PORTUGAL, GIBRALTER
The itinerary and hotels were good, but the food, wine, and travel director were poor.
We thought Insight would be a step up from one of the companies lower cost vacations options (Trafalgar), but this trip was a step down. We are regular travelers usually 5 weeks per year and have used many different travel companies. We sent our thoughts and concerns to Insight Vacations (to their management, etc) expecting they would reply, but our e-mails and mailed letters have been ignored. We are MOST CONCERNED because we have another vacation booked with Insight coming up in a month and we are not looking forward to inedible food or cheap wine. At this point I would be very wary about booking any vacation with Insight.
22 de mayo de 2026
Opinión espontánea
Respuesta de Insight Vacations
Thank you for travelling with Insight Vacations and for taking the time to share your feedback with us.
We are sorry to read that your experience did not meet your expectations, particularly regarding the dining, wine selection and the service provided by the Travel Director. We also regret to learn of your disappointment with the lack of response to your previous correspondence. We understand how frustrating this would be, especially with another Insight Vacations journey approaching.
Your comments are appreciated and will be shared with the relevant teams for review, as we recognise the importance of providing a consistently high standard of service and responding to our guests' concerns in a timely manner.
Thank you again for bringing these matters to our attention. We value your feedback and hope your upcoming journey provides a more positive experience.
Amazingly Great Trip!
We felt our tour director Rob was very in tune with each of the guests on the trip. He quickly learned our names, knew our preferences, and made sure every arrangement was to our satisfaction. He was very knowledgeable about the geographical and historical context of each location we visited, and kept us informed of customs, restrooms, and things to do in our down time. The trip was all that I could wish!
16 de junio de 2026
Opinión espontánea
Respuesta de Insight Vacations
Thank you for travelling with Insight Vacations and for taking the time to share your feedback with us.
We are pleased to read that your journey was everything you had hoped for. It is especially rewarding to know that the Travel Director took the time to understand each guest, provided informative commentary throughout the tour and ensured that you felt well looked after. These personal touches can make a meaningful difference to the overall experience.
Thank you again for sharing your kind comments. We appreciate your feedback and hope to welcome you on another Insight Vacations journey in the future.
The tour director and driver were…excellent.
The tour director and driver were excellent. The itinerary was good. The local guides were good. The hotels were not as good as on previous Insight tours, and I have done 7 trips. We had 3 star rooms in 4 star hotels. Small, a long way from the reception and elevators, and sometimes lacking amenities. I do not think this gave the same value for money as earlier tours. Your loyalty scheme no longer rewards repeat customers in the way that it used to.
29 de mayo de 2026
Opinión espontánea
Respuesta de Insight Vacations
Thank you for travelling with Insight Vacations and for taking the time to share your feedback with us.
We are pleased to read that you enjoyed the itinerary and that the Travel Director, Coach Driver and local guides all contributed positively to your journey. At the same time, we are sorry to learn that the hotel accommodation did not meet the standard you had experienced on your previous Insight Vacations tours. We also appreciate your comments regarding the value for money and the changes to our loyalty programme.
As a loyal guest who has travelled with us on multiple occasions, your feedback is greatly valued and will be shared with the relevant teams as we continue to review and enhance our guest experience.
Thank you again for taking the time to provide your comments, and we hope to welcome you on another Insight Vacations journey in the future.
Country Roads of Croatia
Country Roads of Croatia.
Small group if 24 people. Fabulous Travel Director made the tour very special. Very comfortable coach and Dom was a professional driver.
Amazing experiences in beautiful places, especially the islands of Havar, Korcula and the city of Dubrovnik.
Best holiday I've enjoyed in a while.
23 de mayo de 2026
Opinión espontánea
Respuesta de Insight Vacations
Thank you for travelling with Insight Vacations and for taking the time to share your experience with us.
We are pleased to read that you enjoyed the Country Roads of Croatia tour and that the small group size, memorable destinations and unique experiences made your holiday so enjoyable. It is especially rewarding to know that the Travel Director helped make the journey so special and that the Coach Driver's professionalism contributed to a comfortable and relaxing experience.
Thank you again for sharing your kind feedback. We appreciate your comments and hope to welcome you on another Insight Vacations journey in the future.
Best of Spain & Portugal Review
My husband & I went on the Best of Spain & Portugal Tour & wanted to say we enjoyed it, but it was very gruelling. Way too many tours & no downtime for us & the others. We had no time to explore any of the cities on our own. We would have liked time to shop , look around etc. We both felt exhausted by the time we finished the trip.
The tour guide Dom was the best guys we had ever had. He was very personable, kind, funny & patient. He made the trip well worth it. If we ever do this again, we want him to be our tour guide again.
The bus driver (Joel) was such a good driver, kind, funny, personable & always on time.
We hope we will meet up with these two special people again.
Yours Sincerely,
Denise & Wayne Laseur
14 de mayo de 2026
Opinión espontánea
Respuesta de Insight Vacations
Thank you for travelling with Insight Vacations and for sharing your feedback on your Best of Spain & Portugal tour.
We are pleased to hear that you enjoyed the journey overall and that the Travel Director provided such personable, kind and engaging support throughout, helping to enhance your experience. It is also good to know that the Coach Driver contributed positively with safe, punctual and professional driving.
We are sorry to hear that the pace of the itinerary felt too full and left limited time for personal exploration and downtime. Your comments regarding the balance between guided sightseeing and free time are appreciated and will be shared with our teams for review.
Thank you again for your thoughtful feedback and for travelling with us.
Deceptive Advertising
Update: partial refund received June 8, 2026. Overall tour was good, but the 3rd hotel they put us in was not the hotel we were supposed to be in. It was very dirty; a worm on the floor in the bathroom and mold in the shower. Also, the bidet was right next to my face when on the toilet. On April 21 I was promised in writing a partial refund. The optional tours were optional for Insights. On paper lots of extra tours were offered, but only 2 were given. Both of these incidents constitute fraud. Don't use this company.
29 de marzo de 2026
Opinión espontánea
Respuesta de Insight Vacations
Thank you for travelling with Insight Vacations and for taking the time to share your feedback.
We are pleased to hear that part of your tour was enjoyable, and we are sorry to learn of your concerns regarding the hotel accommodation and cleanliness standards experienced during your stay. This is not the standard we aim to provide, and we understand how disappointing this must have been.
We also acknowledge your comments regarding optional experiences and the communication around these. We are happy to know that our Guest Relations team has been in contact with you and that you have received your refund.
Thank you again for bringing this to our attention and for travelling with us.
Very disappointed customer
I rarely write negative reviews, but this experience truly deserves one.
I booked a guided tour through Costco Travel with Insight Vacations, trusting both brands for customer care and professionalism. Unfortunately, I had to cancel due to a serious medical emergency: my husband was hospitalized with a sudden cardiac condition and a significant decline in heart function.
To be clear, I am not evaluating the quality of the tour itself, because I never had the chance to experience it. This review is about how Insight Vacations and Costco Travel handled a serious customer emergency.
When someone is facing a serious situation involving the health of a close family member, you expect at least some compassion, understanding, and support. Instead, Insight Vacations enforced a strict 50% cancellation penalty, even though I cancelled more than 6 weeks before departure. They did not offer a future travel credit, a goodwill adjustment, or any meaningful accommodation — and they did not even ask me to provide medical documentation confirming my husband’s hospitalization.
A simple and reasonable solution would have been to offer a future travel credit for the full amount, valid for a year. That would have been a fair win-win solution: the company would keep the business, and the customer would not be financially punished for a medical emergency completely beyond their control.
Instead, the response felt rigid, policy-driven, formal, repetitive, and ultimately dismissive. Even after escalation, I was told the decision was final and non-negotiable.
This was my first experience with Insight Vacations — and it will absolutely be my last. I will not book with Insight Vacations again and will think twice before using Costco Travel for guided tours in the future.
I expected companies of this level to show more compassion and flexibility in an exceptional medical emergency. Instead, this experience left me feeling that their policies are designed primarily to protect their own find interests, with little regard for the customer’s circumstances.
24 de abril de 2026
Opinión espontánea
Respuesta de Insight Vacations
Thank you for taking the time to share your experience, and for choosing to book with us.
We are very sorry to hear about your husband’s medical emergency and the distress this situation must have caused. We fully understand that cancelling your trip under such circumstances would have been difficult, and we are sorry that our response did not meet your expectations in what was clearly a challenging time.
We recognise your concerns regarding the handling of your cancellation, particularly the lack of flexibility and the absence of a future travel credit. We also understand how the communication may have come across as overly policy driven and unfeeling, and for that we sincerely apologise.
Please be assured that our reservations team did review your case and sought to assist as best as possible within the constraints they are required to work within.
Regrettably, as we work with a number of third party suppliers, there are contractual obligations in place which require payment regardless of the reason for cancellation. These terms are applied consistently, even in situations such as medical emergencies, which we appreciate can feel particularly difficult.
To support you further, we kindly ask that you reach out to our Guest Relations team at globalguestrelations@ttc.com. They will be more than happy to assist you with any documentation you may require in order to submit a claim through your travel insurance.
We are truly sorry for the experience you have had and appreciate you bringing your concerns to our attention.
Beware of this insight vacation scam
Beware of this insight vacation scam. spend your money somewhere else. very rude staff , they can even tell you " Go fxxk yourself "
here is the written answer from insight vacations
please read following reply
A198696
Please read comment from tour operator with added notes.
Hi Sabine,
Thank you for bringing this matter to our attention and for your continued support in advocating for your clients.
We are sincerely sorry to hear about the challenges your guests faced during their European journey. The primary concern regarding the air conditioning is deeply regrettable. While air conditioning is not a guaranteed feature, the hotel in question was equipped with it; unfortunately, it was not functioning in the guests’ room. ( it is like you rent a car, engine is the basic you need, wheels are optional and that is why they are worned out. You can still drive at 10 km per hour even though tires are flat). We were especially disheartened to learn of the reported behavior from hotel staff, which is entirely unacceptable. To help alleviate the discomfort, the Travel Director promptly purchased fans and remained actively engaged throughout the situation.
8 de septiembre de 2025
Opinión espontánea
Respuesta de Insight Vacations
We thank you for taking the time to provide us with your valuable feedback. We have noted that our Guest Relations Department has contacted you and addressed the issues you raised. We hope your concerns have been resolved satisfactorily. Thank you for travelling with us.
Insight has endangered my life
Insight has endangered my life plus created a nightmare of a vacation. Extremely poor communication. We were told that we had to change buses while we were all on an excursion. We were told our personal items left with the bus would be moved. When we arrived back from the excursion they didn't take our items off the bus. All of our medications including heart medications and hearing aid charger is part of this. Now my husband can't hear and my life is at risk. Many false conflicting statements were given. Thanks Insight for ruining my trip.
19 de septiembre de 2025
Opinión espontánea
Respuesta de Insight Vacations
We thank you for taking the time to provide us with your valuable feedback. We have noted that our Guest Relations Department has contacted you and addressed the issues you raised. We hope your concerns have been resolved satisfactorily. Thank you for travelling with us.
Inconsiderate to locals
They might provide a good experience to their clients but parking on the pavement in Torphichen at a point where the road narrows and making it difficult for traffic to see doesn't enamour you with the locals. Please feel free to look on the village Facebook page for evidence. There is a large car park by the community centre where buses are easily accommodated and it's less than 2 minutes to walk from there to the pub.
9 de junio de 2025
Opinión espontánea
Respuesta de Insight Vacations
Thank you for bringing this to our attention and for taking the time to share your concerns regarding the recent parking of one of our coaches in Torphichen.
We are truly sorry to hear that the vehicle was positioned in a way that caused disruption and impacted visibility on a narrow section of the road. We fully appreciate how frustrating and potentially hazardous this would have been for local residents and other road users.
Please accept our sincere apologies for any inconvenience caused. It is certainly never our intention to create difficulties within the communities we visit. We are incredibly grateful to towns and villages like Torphichen that welcome our guests, and we absolutely understand the importance of being respectful and considerate of local spaces.
We will be raising this matter directly with the relevant team and coach operator to ensure they are reminded of more appropriate parking options in the area – including the nearby community centre car park, which you helpfully suggested. This will help us avoid similar issues in the future.
We genuinely value feedback such as yours and appreciate your patience and understanding. Thank you again for highlighting this – and for giving us the opportunity to put things right.
This was truly one of the best travel…
This was truly one of the best travel experiences my daughter and I have ever had. Although she and one other young person were the only younger travelers on the trip, the entire group was incredibly warm and welcoming. Everyone embraced them and made them feel completely comfortable and included, which meant so much to us.
Our tour guide, Selina, was fantastic—genuinely kind, attentive, and always making sure everything ran smoothly and that we were all taken care of. You could really tell she cared.
I highly recommend this tour to anyone looking for a meaningful, well-organized, and heartwarming travel experience. We came home with unforgettable memories and new connections that we’ll always treasure.
14 de septiembre de 2024
Opinión espontánea
Respuesta de Insight Vacations
Thank you ever so much for travelling with us, and for sharing such a lovely reflection on your experience. We're absolutely delighted to hear that you and your daughter had one of your best travel experiences with us – that truly means the world.
It’s heartwarming to know that, even with only a couple of younger travellers in the group, you felt such warmth and inclusion from everyone. That sense of connection and camaraderie is something we always hope to foster on our tours, and it’s wonderful to hear how much it meant to you both.
We’re especially pleased to hear such kind words about your Travel Director. It’s clear she made a real difference to your journey – ensuring everything ran smoothly while offering genuine care and attention throughout. We’ll be sure to pass along your praise to her; she’ll be absolutely thrilled.
Thank you again for your recommendation – it means a great deal. We're so glad you returned home with unforgettable memories and new friendships, and we hope to welcome you both on another adventure in the not-too-distant future.
Insight Vacations refund challenge
Insight Vacations cancelled their April Best of Britain tour (second year in a row) and initially refused to refund my $700. I had not paid the full amount by the due date because we were waiting on a medical diagnosis for my wife which would have prevented us from travelling. It eventually got resolved.
28 de febrero de 2025
Opinión espontánea
Respuesta de Insight Vacations
Thank you for reaching out to us. We regret any disappointment caused by the cancellation of the April Best of Britain tour and understand how frustrating this must have been for you, particularly given your personal circumstances.
Please be assured that the refund for the amount stated was processed on 13th March. If you have not yet received it, we recommend checking with your payment provider, as processing times can vary.
Traveling with Insight was a 10/10
The whole experience from beginning to end on Best of Italy was amazing! I felt so taken care of the whole time by the incredible travel director and the local experts were so passionate and welcoming. We got to visit all the big spots as well as lesser known destinations, which were a real personal highlight. Would recommend Insight to anyone!
11 de febrero de 2024
Opinión espontánea
Respuesta de Insight Vacations
We want to express our gratitude for your choosing to travel with us. It is gratifying to learn you had a positive travel experience with us. We are particularly pleased to hear that our Travel Director's accommodating and knowledgeable approach contributed to camaraderie within the group. We hope you will remember us for your future travel endeavours. Thank you for your kind recommendations.
Insight Vacations are bloody brilliant…
Insight Vacations are bloody brilliant and I'll have nobody tell me otherwise. I'm shocked to see any poor reviews!!
Everything about our Highlights of Eastern Europe tour was flawless. The hotels were fantastic, the pace of the tour was brilliant, we spent more than enough time in each city, I learnt so much but also enjoyed letting my hair down with the friends I made on tour. And don't get me started on the food, I put on about 5kgs but I don't regret a single thing.
If you're thinking of going on a guided tour, there's literally no better tour company than Insight Vacations.
16 de septiembre de 2024
Opinión espontánea
Respuesta de Insight Vacations
On behalf of everyone at Insight Vacations, we'd like to extend our heartfelt thanks for such a wonderful review. We are thrilled to hear that the Highlights of Eastern Europe tour exceeded your expectations. It’s fantastic to know that the pace of the tour, the quality of the hotels, and the connections you made all contributed to such a memorable experience.
We are particularly pleased to hear that the food was as enjoyable as the rest of the journey—though we’ll leave it to you to decide whether the extra 5kgs were worth it! 😄
Thank you so much for your kind words and for recommending Insight Vacations so highly. Your support means the world to us, and we look forward to welcoming you on another adventure in the future.
Avoid Insight Vacations in U.S.
I waited for several months before deciding to write a review about our recent trip with Insight Vacations. In September 6-14, 2024 during the National Parks (Yellowstone) tour we completed our 6th and final trip with Insight Vacations. Not real sure what happened since our first Insight Vacation but it really has fallen out of our favor. The travel director, Manuel, seemed very uncomfortable, stressed and rushed in every aspect of planning and guiding this trip. This creates additional anxiety to an already exhausting bus trip. The driver, Archie, did a wonderful job. One of the major problems we have noticed is cost versus quality of trip. The trip was extremely draining and tiring. We actually had to take another relaxing vacation to unwind from this drain. I sure hope Insight Vacations can figure out a way to blend cost, quality and actually spend more time at much nicer areas and less time with less desirable venues. We will look for less stressful and more comfortable ways to travel. We wish the best of luck.
6 de septiembre de 2024
Opinión espontánea
Respuesta de Insight Vacations
Thank you for your valuable feedback. We truly appreciate you taking the time to share your experience with us. We regret that your tour did not fully meet your expectations, and we understand that your interactions with the Travel Director could have been more positive. Additionally, we take your comments about the travel itinerary being rushed and stressful seriously. Please rest assured that we have shared your insights with our Operations and Product Development Teams to enhance our services. We greatly value your patronage of Insight Vacations.
I had a great tour together with my…
I had a great tour together with my wife in italy.
It was just amazing, thanks!
8 de enero de 2025
Opinión espontánea
Respuesta de Insight Vacations
Thank you for taking the time to share your feedback with us. We are so pleased you have enjoyed your travel experience and you created great lifetime memories. Thank you for being our guest.
Britain & Ireland Explorer
We have traveled with Insight three times. The first was a tour of Switzerland which was very good. Based on this, we traveled again through France which was also good. We thought Britain and Ireland Explorer would be similar. But the hotels were a disappointment and the driver was rude.
The Gleneagle hotel in Killarney, rated as four-star, was anything but. The hotel has no A/C and the room was hot aside from being tiny. We had to use a rickety fan that made an awful amount of noise. This hotel does not rate even a two-star.
In general, aside from the likes of Hilton, British and Irish hotels were disappointing compared with the likes provided on our Swiss tour.
Strangely, in Insight's home country, transfers to and from the airport were not included. The tour director did not meet use until the following morning, which was also a deviation from other two Insight tours and with our many Globus tours.
My trust in Insight claiming they provide four- and five-star hotels has diminished vastly.
14 de septiembre de 2024
Opinión espontánea
Respuesta de Insight Vacations
Thank you for taking the time to share your feedback with us. We deeply regret that the hotels did not meet your expectations, and we understand that hotel standards can vary significantly between countries. We have shared your insights with our Quality Control team to help enhance our accommodations and ensure an exceptional experience for all our guests. We appreciate your valuable comments and hope to have the opportunity to provide you with an unforgettable travel experience in the future.
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