Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

The initial experience was OK, staff were friendly and the installation went off without a problem. The quality of the product though is very poor. The door handles lost their metallic finish after a... Ver más

Valorada con 5 estrellas sobre 5

Bought the CLEO sliding mirrored wardrobe. Build quality was excellent- fairly heavy which reflects that. Assembly instructions were well written making it a fairly simple build. The delivery lads wer... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We paid extra for the fitting service as we had two sets to be installed. The guys doing the installation grafted all day long, very hard workers indeed. Both of our children are thrilled with them... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Brilliant company. My original choice would have taken too long so I was sent a link showing in stock alternatives. After only a two week wait my wardrobe was fitted today by two very professional men... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de muebles para dormitorio

Escrito por la empresa

Modern, high quality and trendy furniture, free delivery most of England and with highly professional assembly service


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

249 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,7

Todas las opiniones

(249)

0 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Exceptional in all aspects!

Excellent customer service, brilliant communication and very good quality. I was really impressed from start to finish. Really happy and recommend it for a friend

1 de diciembre de 2021
Opinión espontánea
Logotipo de Instrument Furniture

Respuesta de Instrument Furniture

Thank you for the great review!

Valorada con 5 estrellas sobre 5

Fantastic service from the team

Fantastic service from the team. We ordered the wrong size wardrobe (which arrived on time) and they collected and refunded it within a week of the request! We have reordered with them abs look forward to the same quality!

1 de diciembre de 2021
Opinión espontánea
Logotipo de Instrument Furniture

Respuesta de Instrument Furniture

We are incredibly grateful that you took the time out to leave us a 5-Star review💓

Valorada con 5 estrellas sobre 5

Superb service, from purchase to installation

From the Web chat when I was deciding on a bedroom set, to the delivery and assembly, what a superb, professional, hassle free and friendly service.
I ordered a bedroom set for my daughters new room. When choosing online the staff offered a very personal service.
I booked a delivery date and they actually offered me the day before it which worked out even better.
The two gentlemen that came to assemble the suite were not only fast and efficient, polite, friendly and so tidy they cleaned all the mess away.
Will definitely be coming back for my room as my daughter's room now shows mine up!

27 de noviembre de 2021
Opinión espontánea
Logotipo de Instrument Furniture

Respuesta de Instrument Furniture

We can’t thank you enough for the kind words about our service. Your review means a lot to us and lets us know we’re on the right track!

Valorada con 5 estrellas sobre 5

We brought the instrument CLEO 1…

We brought the instrument CLEO 1 bedroom set 250cm [grey matt], we were a bit cautious having not heard of this company but have to say, the customer services always responded when we had a questions and were really helpful. The guys who installed our furniture were really friendly, professional and worked really hard. We love our new wardrobe set and can highly recommend this company.

25 de noviembre de 2021
Opinión espontánea
Logotipo de Instrument Furniture

Respuesta de Instrument Furniture

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business🤎

Valorada con 5 estrellas sobre 5

Excellent quality and price

Excellent quality and price. I would highly recommend anyone using this company. Great customer service email keeping you up to date. Had then to install my wardrobe and draws too. So glad I did 2 great guys turned up. Reliable, clean very tidy and did such an amazing job. So happy with the quality and quick installation. Thank you guys

23 de noviembre de 2021
Opinión espontánea
Logotipo de Instrument Furniture

Respuesta de Instrument Furniture

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business🌟

Valorada con 5 estrellas sobre 5

Excellent Company and Products

I ordered several wardrobes from Instrument London around a month ago. From day 1 communications were great and I was informed about progress delivery at all times. The products arrived yesterday and I am very impressed and pleased with the quality and the 2 guys who delivered it were great to deal with and very professional. I would not hesitate in future to buy from instrument London. Well done guys and thank you to all the team.

21 de noviembre de 2021
Opinión espontánea
Logotipo de Instrument Furniture

Respuesta de Instrument Furniture

Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon!💓

Valorada con 5 estrellas sobre 5

Absolutely brilliant

We ordered a wardrobe, including assembly, and have been hugely impressed by the customer service and quality. I had a couple of queries that I sent by email during the order process and they were incredibly fast and responsive. I really appreciated the delivery updates along the way too. The two fitters who delivered and assembled our wardrobe were amazing. They took great care with the wardrobe and were so friendly and helpful. I honestly can’t recommend them enough. Thank you to the whole team!

17 de noviembre de 2021
Opinión espontánea
Logotipo de Instrument Furniture

Respuesta de Instrument Furniture

The entire team at the instrument is incredibly grateful for the kind review🙌 Our company considers customer satisfaction a top priority, and with your feedback, it's clear our customers are noticing our efforts.

Valorada con 5 estrellas sobre 5

I am so impressed by this company

I am so impressed by this company. They were helpful, quick to respond to questions,and queries.
I chose my design but i had to wait for carpet fitters,instrument happily held my furniture to deliver and assemble until I was ready.
The guys telephoned me and texted me on delivery day to ensure i knew exactly when they arrive. Without asking they removed their shoes,and got to work.
They were professional, polite and very very tidy.
They checked periodically that things were being placed as i wished, and cleaned and removed all rubbish.
They were amazing,as a person who suffers anxiety especially around works to house,i found the experience a pleasure and i would highly recommend this company,their customer service is excellent.

17 de noviembre de 2021
Opinión espontánea
Logotipo de Instrument Furniture

Respuesta de Instrument Furniture

Thank you so much for the review! This kind of feedback motivates the entire team to continue exceeding quality standards💚🌟

Valorada con 5 estrellas sobre 5

Delighted with my experience from start…

Delighted with my experience from start through to finish. Great communication, the wardrobes are very good quality for and the delivery was on time. The fitters were polite, on time, tidy and professional. Will use them again and will gladly recommend to others.

10 de noviembre de 2021
Opinión espontánea
Logotipo de Instrument Furniture

Respuesta de Instrument Furniture

Thank you for taking the time to leave us such a fantastic review!🤎

Valorada con 5 estrellas sobre 5

Happy with the quality

Happy with the quality, delivered on time and quick professional assembly.

10 de noviembre de 2021
Opinión espontánea
Logotipo de Instrument Furniture

Respuesta de Instrument Furniture

Your feedback is appreciated, and we hope to be of help again soon!

Valorada con 5 estrellas sobre 5

Absolutely fantastic company

Absolutely fantastic company, not only are the prices brilliant but the service, availability of stock, free delivery are too plus, well worth paying the little extra to have them build and fit your purchases, the delivery/fitters were so polite and professional. I'm a very happy customer.

8 de noviembre de 2021
Opinión espontánea
Logotipo de Instrument Furniture

Respuesta de Instrument Furniture

Thank you so much for the great review! We’re really glad you enjoyed our product and service💓

Valorada con 5 estrellas sobre 5

Our Wardrobe installation, wowee

How glad are we that we found Instrument. From start to finish they have been great, we even visited their showroom in South London which was good because you could touch and actually see the product.
The wardrobes arrived, were very quickly unloaded and then installed. They worked so hard and we're professional all through.
We are delighted with the results and we will whole heartedly recommend Instrument, and especially the fitters who did our installation.
They supply great value for money.

8 de noviembre de 2021
Opinión espontánea
Logotipo de Instrument Furniture

Respuesta de Instrument Furniture

We really appreciate the time you took to write such a detailed review!💚

Valorada con 5 estrellas sobre 5

I had an excellent experience with Instrument

I had an excellent experience with Instrument. I bought 2 wardrobes - both were of excellent quality, the installation was well organized. One had a broken mirror and Instrument responded well to my request to replace it with a door without a mirror. Despite the fact that it took a long time for the replacement to come, the team were responsive at all times and kept me updated. I was very happy with the service and the products.

7 de noviembre de 2021
Opinión espontánea
Logotipo de Instrument Furniture

Respuesta de Instrument Furniture

We appreciate the great review! We’re glad we made your experience with us a great🌟

Valorada con 5 estrellas sobre 5

1st class service from start to finish

1st class service from start to finish. Very pleased with my wardrobes would definitely recommend this company.

3 de noviembre de 2021
Opinión espontánea
Logotipo de Instrument Furniture

Respuesta de Instrument Furniture

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon🤎

Valorada con 5 estrellas sobre 5

***** 1st class service and goods *****

***** 1st class service all very professional and accommodating with the delivery as well thank you so much *****

3 de noviembre de 2021
Opinión espontánea
Logotipo de Instrument Furniture

Respuesta de Instrument Furniture

We are incredibly grateful that you took the time out to leave us a 5-Star review🙌

Valorada con 5 estrellas sobre 5

Good quality furniture and excellent…

Good quality furniture and excellent service. Nothing is a problem, any questions where answered promptly. Assembly is well worth the price and the 2 men where very efficient, put the furniture together very quickly with no mess. Would certainly recommend.

3 de noviembre de 2021
Opinión espontánea
Logotipo de Instrument Furniture

Respuesta de Instrument Furniture

We’re thrilled that you were satisfied with our services and thank you so much for this 5-star review!🙌

Valorada con 5 estrellas sobre 5

Great wardrobe built by 2 great lads

Great wardrobe built by 2 great lads. Very happy with it and the service. Will buy again for our other room.

26 de octubre de 2021
Opinión espontánea
Logotipo de Instrument Furniture

Respuesta de Instrument Furniture

Thank you for the great review! We are so happy that you enjoyed your experience with us🌟

Valorada con 5 estrellas sobre 5

Great wardrobes

I’ve ordered 2 wardrobes from this company and had them assemble both times. Wardrobes came super quick and the guys who put them up were friendly, polite snd took away all their mess. Would definitely use them again

26 de octubre de 2021
Opinión espontánea
Logotipo de Instrument Furniture

Respuesta de Instrument Furniture

We appreciate the fantastic review and are glad we could be of service🙌

Valorada con 5 estrellas sobre 5

Five Star Plus

I have just assembled and fitted a CLEO1 wardrobe from INSTRUMENT. I have to say it is probably the best all-round Internet company that I have ever dealt with. Everything about them I have found to be exemplary. From pre-sales advice, through ordering and delivery and then after-sales, their commitment to providing a customer-focussed service has been exceptional. Their chat-line and email response has been almost immediate at all times and they have gone out of their way to provide answers to all questions.
The wardrobe arrived at the nominated time in secure packaging that was placed in the requested room. I elected to assemble the item myself and it took the best part of a day. The assembly should be well within the capability of an average DIYer. Some of the sections are quite heavy and as suggested by the company it is really a two person job.
The finished wardrobe is structurally sound and aesthetically very pleasing and represents good value for money. We have no hesitation in recommending both the company and the product and happily award 5 stars plus on all counts.
One very satisfied customer,
David Mitchell - Nottingham

26 de octubre de 2021
Opinión espontánea
Logotipo de Instrument Furniture

Respuesta de Instrument Furniture

The team here at Instruments thrilled to receive such great review, thank you💓

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más