Insuranceline Opiniones 624

TrustScore: 4.5 sobre 5

4,4

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I've had myself & my wife covered for funeral expenses with Insuranceline for some time. Sadly, I had to submit a claim for my dear wife recently. One phone call with a very sympathetic employee gave... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Mum was hospitalised after the news of her dad passing. She was able to submit the insurance claim for my grandfather, from her hospital bed, all she needed to do was email the death cert and identi... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Running the old life insurance scam where once you get above 60, no matter how long you have been with them, your premiums go up exponentially every year. This means by the time you are old enough to... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

On notifying the company of our mothers passing we received the following day a beautiful bunch of flowers and a condolance card. The claim against her funeral plan was settled within two days. An i... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Aseguradora
  2. Seguros de accidente
  3. Seguros por discapacidad
  4. Seguros funerarios
  5. Seguro de protección de ingresos
  6. Aseguradora (seguros de vida)

Escrito por la empresa

Insuranceline is proudly Australia's longest standing provider of funeral insurance. We believe in one simple philosophy: everyday Australians should have access to straightforward life insurance they can trust.

Roy Morgan Customer Satisfaction Award Winners - 2018

Escrito por la empresa


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

624 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Ease of use, affordability

The timing, affordability and ease of use 🤗💞

12 de febrero de 2026
Opinión espontánea
Logotipo de Insuranceline

Respuesta de Insuranceline

Hi Andrew, thank you for taking the time to leave us a 5 star review and some lovely feedback. We're so glad you had a positive experience with us.

Valorada con 5 estrellas sobre 5

Easy to speak with some one

Easy to speak with some one
Answered all our questions
Extremely friendly .

24 de febrero de 2026
Logotipo de Insuranceline

Respuesta de Insuranceline

Hi Darren thank you for taking the time to leave us a 5 star review and some lovely feedback. We're so glad you had a positive experience with us.

Valorada con 4 estrellas sobre 5

Yes it was read out really well and …

Yes it was read out really well and was excellent explained about the whole lot and the person was very well spoken

24 de febrero de 2026
Logotipo de Insuranceline

Respuesta de Insuranceline

Hi Delys, thank you for taking the time to leave us a 5 star review and some lovely feedback. We're so glad you had a positive experience with us.

Valorada con 5 estrellas sobre 5

Ash gave me all the informwasation that I…

Ash gave me all the information that I needed and was great to deal with

3 de febrero de 2026
Logotipo de Insuranceline

Respuesta de Insuranceline

Hi Debra, thank you for taking the time to leave us a 5 star review and some positive feedback. We're so glad you had a positive experience with us.

Valorada con 5 estrellas sobre 5

It may me fill complete

It may me fill complete
My life insurance policy is done for a price I can afford and so easy
I just hope it pays if I pass for I'm over 55 year's of age

30 de enero de 2026
Logotipo de Insuranceline

Respuesta de Insuranceline

Hi James, thank you for taking the time to leave us a 5 star review and some positive feedback. We're so glad you decided to stay with us.

Valorada con 1 estrellas sobre 5

So I went through the internal dispute…

So I went through the internal dispute resolution regarding my rejected accidental death claim and of course they came back with the same answer of denied. They know nothing about health conditions. My mum was 76 years old and had type 1 diabetes which she had since she was 2 years old. She tripped and landed on a piece of furniture before hitting the ground. She broke her collarbone and ribs on her right side. The pain was unbearable for her to the point where she had to be sedated. She then wasn’t eating because she couldn’t therefore her diabetes couldn’t be controlled as eating is very important for them. She ended up passing away 19 days later. How can that not be accidental death. Had she not had that fall she would not if passed away when she did. She also had another policy with real insurance and they had no problem with paying out the accidental death claim. They were so understanding and said to me straight out that we can see her accident caused her death. I said to insuranceline that the other insurance had no problem with it and they turned around and said to me well they shouldn’t have. I’ve decided that I’m not going to afca I’m going to the media about this.

18 de diciembre de 2025
Opinión espontánea
Logotipo de Insuranceline

Respuesta de Insuranceline

Hi Lisa, we're so sorry to hear about this very difficult situation and we send our deepest condolences. Please send us a DM on Facebook with some more information so that we can look into this further for you, we'd like to escalate this to our team.

Valorada con 5 estrellas sobre 5

I was it tight spot struggling to make…

I was it tight spot struggling to make ends meet and u come up with a solution that stopped me cancelling my policy.

17 de noviembre de 2025
Logotipo de Insuranceline

Respuesta de Insuranceline

Hi Noel, thank you for taking the time to leave us some positive feedback. We're so glad you decided to stay with us.

Valorada con 1 estrellas sobre 5

Running the old life insurance scam…

Running the old life insurance scam where once you get above 60, no matter how long you have been with them, your premiums go up exponentially every year. This means by the time you are old enough to be close to the end, the bi-weekly premium will be more than the payout!
And like all insurance companies, the greater your loss and pain, the more they enjoy cheating you.

13 de noviembre de 2025
Opinión espontánea
Logotipo de Insuranceline

Respuesta de Insuranceline

Hi Peter, we're very sorry to hear about your experience. Our Customer Care Team would be more than happy to look into this for you. You can contact them on 1300 880 750. Alternatively, if you would like to send us your contact details via private message on Facebook, we will arrange for a member of the team to contact you and discuss your concerns further.

Valorada con 5 estrellas sobre 5

Dealing with insuranceline was great…

Dealing with insuranceline was great they were so helpful and so informative,they explained everything so i could understand it,they are fantastic

10 de noviembre de 2025
Logotipo de Insuranceline

Respuesta de Insuranceline

Hi Janine, thank you for taking the time to leave such lovely feedback! We're so glad we could make the whole process seamless for you.

Valorada con 5 estrellas sobre 5

The whole process was easy to underhand…

The whole process was easy to understand and follow. Previous quotes from other companies was painful

29 de octubre de 2025
Logotipo de Insuranceline

Respuesta de Insuranceline

Hi there, thank you for taking the time to leave such lovely feedback! We're so glad we could make the whole process seamless for you.

Valorada con 5 estrellas sobre 5

Very nice

The person was very nice I spoke to

3 de noviembre de 2025
Logotipo de Insuranceline

Respuesta de Insuranceline

Hi Susan, thank you for taking the time to leave such lovely feedback! We'll be sure to pass your kind words along to the team.

Valorada con 4 estrellas sobre 5

They were very polite and helpful BUT I…

They were very polite and helpful BUT I wasn’t happy that I lost over $3000 because my policy was cancelled, should have had a phone call NOT SMS messages. Where I live we have been having a lot of issues with NBN the internet and our phone lines.

14 de octubre de 2025
Logotipo de Insuranceline

Respuesta de Insuranceline

Hi Sue, we're sorry to hear this. Cancelling a policy generally means the coverage will stop from the date the policy is cancelled. No further premium deductions will be made.
Also to keep in mind, there will not be a refund to any premiums paid prior to the cancellation of the policy.
We could like to discuss this feedback with your further, please call our Customer Service team directly on 1300 880 750 or through this online form https://www.insuranceline.com.au/contact-us.

Valorada con 5 estrellas sobre 5

Outstanding service

Outstanding service, very patient with us as we made the decision. My wife also has a policy with you, that was the deciding factor.

24 de septiembre de 2025
Logotipo de Insuranceline

Respuesta de Insuranceline

Thank you for taking the time so leave such lovely feedback! We'll be sure to pass your kind words along to the team.

Valorada con 4 estrellas sobre 5

Insurance line review

Most helpful informative agent .respectful of our needs .very patient and jovial to make the experience easy and enjoyable.

12 de septiembre de 2025
Logotipo de Insuranceline

Respuesta de Insuranceline

Thank you for taking the time so leave such lovely feedback, Richard. We'll be sure to pass your kind words along to the team.

Valorada con 5 estrellas sobre 5

friendly staff

1 de septiembre de 2025
Logotipo de Insuranceline

Respuesta de Insuranceline

Thank you for taking the time to leave this review, Belinda. We'll be sure to pass this along to the team.

Valorada con 5 estrellas sobre 5

Sympathetic, caring, efficient company.

I've had myself & my wife covered for funeral expenses with Insuranceline for some time. Sadly, I had to submit a claim for my dear wife recently. One phone call with a very sympathetic employee gave me all the information I needed to claim. Once I had the claim form, I supplied the relevant documents & the claim was processed quickly & efficiently. They even sent me a card & flowers. Recommend them unreservedly.

28 de julio de 2025
Opinión espontánea
Logotipo de Insuranceline

Respuesta de Insuranceline

Thank you for taking the time to leave us a positive review, Peter! We appreciate your kind words and we're so glad we could help during such a difficult time.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más