Interent Opiniones 31

DO NOT USE. Hired a car in Italy didn’t accept their insurance, my credit card kept getting rejected. Rang card company they had no record of interent trying to charge my card. Went and purchased something on my card in the airport to check, transaction went through. Went back to desk and had to wait in the queue, it then became apparent that everyone who refused their insurance was having the same problems. When I questioned them about it they became really nasty, needless to say I went elsewhere.....

Stay away from this company, they are scams.
Do not rent from them, hidden costs, no american express accepted,
no refund plus charging for cancelletion.

Do not use this car company at all costs. I was charged a extortionate amount of money at Valencia Airport. Charges I was never informed about before I took the car. I have used a variety of other car rental companies over the years and it never had any problems at all. The customer service is absolutely appalling and they charge you for lots of different spurious additions that you are never made aware of, on top of that instead of holding or blocking your credit card payment they charge your credit card over £1,000 incuring a 28 to 35 pound transaction fee and also incuring another transaction fee for about £30 when they return the money. When you try and query this on the internet or over the telephone they are absolutely horrendous to deal with. Awful company that should be exposed.

Used this company a few times and often it's been a real hastle. There usually offering the lowest prices and that has got me to give them repeat custom. That and the fact that I can't imagine the other rental companies are any better! Still, the way they behave is unacceptable.

When we use them, we all ways get our insurance 3rd party, as everyone does. As there's is ridiculously over priced. 3rd party is around £42 for anual insurance. They want you to pay over £100 for a week! When you explain that you are covered elsewhere, they will certainly try to scare you into buying there cover. Basically, expect nice customer service until you explain you don't want to buy there insurance, at that point, expect them to act like you just took a 💩 on there desk!

I've had countless problems with them, right now I am sat on an airport floor, waiting to be seen because we arrived earlier than expected. They won't see us until 2, even though the car is almost certainly sat in the lot.

avoid at all costs! i have used Goldcar before else where without a problem so perhaps it is just this branch that are scamming. because they have a fee blocked on your card at point of collection they can charge you for spurious fees after the rental before they unblock the fee. in my case having queried through Ryanair car hire(whose website i booked through) i am told that i have been charged £200 for damage to the car which is surprising because the £200 is made up of two seperate charges, £67 charged to my card on the day of collection and £132 charged 2 days after return. Ryanair refuse to assist me other than providing a web claim form for InterRent which is unusable as it wont allow me to fill in the collection point as Gran Canaria airport or Las Palmas airport and says my email address is invalid! there doesnt appear to be any email addresses i can find to contact them with images proving the damage wasnt done by me.
will avoid this company in future

CARS IN DANGEROUS CONDITION PLEASE DO NOT RENT FROM THIS COMPANY.

We were one of three people in a one hour period that I spoke to at Faro airport, having to have there car exchanged because the first was undrivable. It took five hours to exchange the car, and the customer service team didn't apologise they just acted like it was our fault. We had had the car for about two hours when the engine cooling fault light came on. It completely runied our holiday.

PLEASE STAY AWAY FROM THEM, THERE CARS ARE UNSAFE TO DRIVE.

Read the reviews and don't touch them. Totally after conning money, cleaning charges for car, when in our instance it was clean. Mats removed to make this more difficult, watched my wife and I in 34°c in Nice spend half an hour picking out small pieces of gravel from carpet on our hands knees, 154euro cleaning charge, principle of the injustice. Office hard to find, worse to return the car, rude staff, I habe NEVER experienced a car hire company like them in my life, unreal..... AVOID AT ALL COSTS.

Ville ikke udlevere bilen før vi tegner tillægsdækning - på trods af vi har tegnet fyld sækning hjemmefra. Dont do it!!!!

Very poor service, had to wait ages for my car when there was no queue whatsoever, 7.15 p.m. but by 7.45 as the office was closing and there was no staff I had to wait til 8.00p.m when the only member of staff finally came up with the keys only to be and given a car apparently with no problems, in a bad condition. I was told the car had undergone some work, but not that it was in such a bad state. The front bumper on one side almost falling off, lots of unmentioned scratches, none of which were marked on the contract. Furthermore I Was traveling with handicapped person, so had to leave them, as the special assistance could not wait to help me, go back to complain, and then made to wait whilst she served another customer. Then, I was told if the car was undrivable I had to go back, take photos and come back with proof to the counter inside the terminal as the office had closed. Then made to wait again as there was a queue, only to be finally simply be given the keys to another car!!! She didn't even ask or check the photos she made me take!!! Another time consuming task for what then......???? I was flabbergasted so I just took the keys, and my husband had to walk as there was no special assistance available to help push the wheelchair. This whole process with the car sorted finally alomost 2 hours later, and with so much unnecessary agro and hassle. Unacceptable customer service!!!

très mauvaise expérience avec ce loueur l'été dernier. Sur le site vous pouvez louer jusqu'à 20h00. Notre avion arrivait à Montpellier à 17h30. Sauf que celui-ci avait 2 heures de retard mais malgré ça nous étions encore dans les heures d'ouverture. Hors lorsqu'on s'est présenté le bureau fermait à 18h00 Surprise !!! nous avons donc été obligé de louer un autre véhicule pour la soirée et revenir le lendemain pour prendre le bon véhicule. Cela nous a couter 110 euros. Depuis cet été nous demandons le remboursement la maison mère en Espagne a bien pris en compte cette demande mais dit que c'est aux français de gérer la situation !!!!! mais les français ne daignent même pas répondre aux mails. et cela dure depuis 5 mois ! merci interent
Donc en conclusion société qu'il ne faut en aucun cas prendre

Marge sur la prestation scandaleuse compte tenu de la nullité du service
Attente, formalités longues
Impossible d’avoir une facture conforme et un service client incompétent, inefficace et hautain
Professionnels, fuyez ce service qui n’en a que le nom