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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Despite waiting 2 months before being notified that my lenses were finally on their way, 2 months later they still have not arrived. I have logged a complaint but that hasn’t even been acknowledged.... Ver más

Valorada con 5 estrellas sobre 5

Hi, very fast delivery. I had trouble on the website with filing in my mailing address as it is different from my billing address. An email to you resulted in someone assuring me they got my correct... Ver más

Valorada con 5 estrellas sobre 5

Interlenses was really fantastic about communicating their status regarding orders being shipped to the US. They emailed promptly to answer my initial question about whether their shipping had resume... Ver más

Valorada con 5 estrellas sobre 5

I have been wearing 30 day contact lenses for more than 20 years. But the U.S. price of the lenses I have used has more than doubled over time. As a retired person cost has become a serious considera... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de lentes de contacto

Escrito por la empresa

Interlenses is a European online retailer of contact lenses and contact lens accessories. We pride ourselves in providing a quick and hassle free contact lens shopping experience, and we aim to become "Europe's contact lens store." We have a huge selection of contact lenses available, and we have the most sold products in stock. We sell the exact same lenses that you would receive from your local optical store or doctor's office; the only difference is our lower price. Trusted since 2007, we have clients all over the world.


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

85 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 53% de las opiniones negativas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

The lenses never arrived

Despite waiting 2 months before being notified that my lenses were finally on their way, 2 months later they still have not arrived. I have logged a complaint but that hasn’t even been acknowledged.

25 de febrero de 2026
Valorada con 5 estrellas sobre 5

Friendly and helpful service. Fast delivery

Hi, very fast delivery. I had trouble on the website with filing in my mailing address as it is different from my billing address. An email to you resulted in someone assuring me they got my correct mailing address right away. No worries. Thank you!

6 de marzo de 2026
Valorada con 5 estrellas sobre 5

Fantastic Communication

Interlenses was really fantastic about communicating their status regarding orders being shipped to the US. They emailed promptly to answer my initial question about whether their shipping had resumed, and then emailed updates as they happened. I was very pleased!

3 de marzo de 2026
Valorada con 5 estrellas sobre 5

Wonderful!

This is my third time ordering and it has been great! They are quick to ship and I have had no issues.

19 de febrero de 2026
Valorada con 1 estrellas sobre 5

The product has never arrived

The product has never arrived. When I entered the address in your system the full address was shown, but by the time it got to the confirmation notice a critical line on the address disappeared. I did not realise this until I got the notice that the order had been delivered, which of course it was not.

13 de enero de 2026
Valorada con 4 estrellas sobre 5

Count twice

I didn't know I only ordered half a year. Some clarity would be appreciated on quantity counts in the checkout cart.

7 de abril de 2025
Valorada con 1 estrellas sobre 5

My contacts got stuck in US Customs…

My contacts got stuck in US Customs because Interlenses could not provide them with the Device Listing Number, required to import medical devices into the US. As a result, DHL could not release them to me and had to return them to the originator. I’m out several hundred dollars.

7 de noviembre de 2025
Valorada con 5 estrellas sobre 5

There was problems with shipping delays…

There was problems with shipping delays because of the new tariffs. They helped reroute the shipping to another carrier. They emailed me throughout the entire process. They even credited me the extra tariff I had to pay in COD. Great service and always gets delivered. Top notch company and the only one I’ll use.

24 de octubre de 2025

La experiencia Trustpilot

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