BookinFormal Complaint: Service Failure & Safety Concernsg Reference
Booking Reference: IC238885299871
Route: Trichy to Bangalore
To the IntrCity Support Team,
I am writing to formally express my extreme dissatisfaction regarding my recent journey from Trichy to Bangalore. Despite being a repeat customer, the quality of service has consistently declined, and this recent trip was unacceptable for the following reasons:
1. Poor Vehicle Maintenance & Mechanical Issues
The bus was in a deplorable state of repair. Throughout the entire night, the cabin was subjected to:
• Excessive Vibration: Constant, heavy mechanical tremors made it impossible to rest.
• Persistent Noise: The sound of loose tools or unrestrained engine components created a loud, disruptive environment. This was not just a comfort issue; such mechanical noise raises serious concerns regarding the roadworthiness and safety of the vehicle.
2. Failed Climate Control & Health Concerns
The air conditioning unit was non-functional or severely underpowered.
• Inaction by Staff: I alerted the "Bus Captain" to the rising temperatures, but no corrective action was taken.
• Physical Distress: The cabin became suffocatingly hot, leading to excessive sweating and physical discomfort for the duration of the journey.
3. Dropped Location Violation
The bus failed to stop at the designated drop-off point explicitly selected during the booking process. This lack of adherence to the itinerary caused significant inconvenience and additional travel expenses to reach my actual destination.
4. Lack of Accountability
I have provided feedback on previous occasions, yet I have seen no evidence of service recovery or operational improvements. It appears that customer feedback is being logged but not acted upon.
Expected Resolution
Given the lack of sleep, the physical discomfort of the cabin environment, and the failure to fulfill the booking contract regarding the drop-off point, I am requesting:
1. A full or partial refund for this journey.
2. An explanation of what steps are being taken to inspect the mechanical integrity of this specific vehicle.
3. Assurance that my feedback will be escalated to a supervisor rather than receiving a generic automated response.
I look forward to your prompt response and a tangible solution to this matter.
