Insight Investigations Opiniones 92

TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Tony is a gem, overnight he gathered us enough information to realise we were part of what seemed like an elaborate in person scam. Very professional and approachable and understood our predicament.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have never used PI before and wasn't sure what to expect, but Sarah was extremely clear about what she could and could not do, everything was done efficiently, discreetly, and promptly. And we had... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Not sure why a person wrote such a negative review here Maybe he was told bad news - that he didn't like. !! The precise opposite experience from my perspective. I needed information about "greedy" f... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I would highly recommend Insight Investigations especially Karen! She was friendly and understanding and was just amazing. Although we couldn’t get to the bottom of my mystery caller she was still so... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Investigador privado
  2. Detective privado

Escrito por la empresa

Insight Investigations is UK's leading private investigator and detective agency with over 35 years experience providing an honest and diligent service to the general pubic and commerce alike throughout the UK, Scotland and Wales. Call us 24/7 at 0800 14 55 123 today!


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

92 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Tony is a gem

Tony is a gem, overnight he gathered us enough information to realise we were part of what seemed like an elaborate in person scam. Very professional and approachable and understood our predicament.

8 de mayo de 2026
Opinión espontánea
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Respuesta de Insight Investigations

Many thanks for your review, glad we were able to assist.

Valorada con 5 estrellas sobre 5

What can I say

What can I say? When I thought every door was closed to me I contactedthis company. The best thing I ever did. Competent, kind and professional, in the space of 10 minutes Tony had solved my problem and comprehensively answered my question...what a legend. Heartfelt thanks to this company. I CANNOT recommend the highly enough...THANK YOU THANK YOU THANK YOU

27 de agosto de 2025
Opinión espontánea
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Respuesta de Insight Investigations

Thank you for your review, much appreciated, very pleased to have been able to help.

Valorada con 5 estrellas sobre 5

Very helpful

I had an enquiry relating to an old college friend, and found Sarah very pleasant and extremely helpful. I would not hesitate to recommend.

23 de julio de 2025
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Respuesta de Insight Investigations

Many thanks, glad to have been of help.

Valorada con 5 estrellas sobre 5

Excellent support with objectives completely fulfilled

Excellent support was provided with clear communication and prompt follow up on questions. Insight Investigations completed the objectives of the work to my complete satisfaction. I would not hesitate to use them again if needed.

29 de mayo de 2025
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Respuesta de Insight Investigations

Glad to have been of service. Many thanks.

Valorada con 5 estrellas sobre 5

Sarah’s Intervention Made the Impossible Possible

I cannot thank Sarah enough for her outstanding help in recovering my late father’s camera. I had sent it for servicing in 2023, but after that, the repairman stopped communicating and failed to return the camera, despite my repeated attempts to reach out. For nearly two years, I sought advice from multiple law firms, but none were willing to assist me.

Everything changed when Sarah took on my case in 2025. She quickly tracked down the repairman and, thanks to her persistence and expertise, the camera was returned to me the very same day she made contact. Sarah’s dedication, resourcefulness, and compassion truly set her apart. I am deeply grateful for her intervention and highly recommend her to anyone in need of effective and caring support.

11 de abril de 2025
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Respuesta de Insight Investigations

Thank you for your review. We are pleased this all worked out for you.

Valorada con 5 estrellas sobre 5

Great Service and Very Thorough

All I can say is thank you. After 3 years of misery we finally have closure and can move on. Couldnt have done it without Insight

30 de enero de 2025
Opinión espontánea
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Respuesta de Insight Investigations

Many thanks for your review. We are delighted that we were able to assist.

Valorada con 5 estrellas sobre 5

So much better than I expected

I have never used PI before and wasn't sure what to expect, but Sarah was extremely clear about what she could and could not do, everything was done efficiently, discreetly, and promptly. And we had the desired results! Our worst fears confirmed, and we were able to use the information to extract our son from a dangerous, manipulative person. Sarah also gave us helpful advice on how to handle the situation once she had found out what we'd required. Without her help we would never have saved our son and probably made the situation ten times worse. Money really well spent.

3 de febrero de 2025
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Respuesta de Insight Investigations

Many thanks for your review of our services. Glad we were able to assist you.

Valorada con 5 estrellas sobre 5

Satisfaction

Immediate response to calls and emails. Professional performance, accurate updates, a well organized company.

19 de diciembre de 2024
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Respuesta de Insight Investigations

Many thanks for your review, your comments are much appreciated.

Valorada con 5 estrellas sobre 5

Very reliable and so professional

Very reliable and so professional. I would highly recommend Insight Investigations. They were so helpful and kept me informed at every stage. They got me answers that others failed to do.

9 de octubre de 2024
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Respuesta de Insight Investigations

Many thanks. Glad to have been of help.

Valorada con 5 estrellas sobre 5

Professional

Working with Insight Investigations was enlightening; they meticulously navigated a challenging web of details. Their discretion and professionalism revealed insights that are invaluable for anyone facing complex situations. I recommend them to anyone needing clarity in their affairs

9 de octubre de 2024
Opinión espontánea
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Respuesta de Insight Investigations

Many thanks.

Valorada con 5 estrellas sobre 5

Exceeding my expectations

I have used Insight Investigations on numerous occasions over the years, I have to say the service I have received has been exemplary regarding each case they have taken on, their customer focused approach is 100% at all times.
Have Insight Investigations exceeded my expectations as a customer, they certainly have done on all occasions.

1 de octubre de 2024
Opinión espontánea
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Respuesta de Insight Investigations

Thank you always a please to assist.

Valorada con 1 estrellas sobre 5

ROGUE OPERATORS

ROGUE OPERATORS
I paid £900 for Insight to investigate a stalking ex and infidelity claims (recent). Tony confirmed within 24 hrs by email he could investigate and supply my answers. No verbal discussion took place. Tony asked me to provide as much information as possible; I gave him the full background of the person I wanted him to investigate. Communication was non existent, I chased many times over 4 months, increasingly concerned this was not a reputable company after prolonged radio silence, Tony finally admitted he couldn’t provide the answers or the service I had paid for. Insight/Tony said he’d run a background check instead. I advised I didn’t need or want this - it was not what I asked for. I didn’t need a background check on some one I knew well! I’d already provided Tony with all the background information on this person! Tony literally fed back to me, my own information in a different format, in a couple of paragraphs. I was told I would get a report! I made a formal complaint to Bev Flynn and asked for a full refund. Bev Flynn refused stating incredible lies, fabricating that I’d asked for a background check from the start. UNTRUE. Ms Flynn cut and pasted my email content from an email dated 29 April into an email dated 17 May in an attempt to discredit my complaint and gaslight me into believing my initial and only enquiry was a second enquiry 2 weeks later and I would have to be charged more!!!! It’s been a truly stressful and shocking experience. I’ve filed a court claim to get my money back.
Also trade under Insight Security.
BEWARE! DO NOT PART WITH YOUR MONEY UPFRONT!

1 de octubre de 2024
Opinión espontánea
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Respuesta de Insight Investigations

Ms Donoghue,

The only response to this wholly untrue and unwarranted ‘review’ is that we can deal with the lies and nonsensical ‘fraud’ allegations you have made over previous weeks in a better venue than here.

We have responded in full to your claims privately on the 19th September.

In reporting the matter to the Police, you have acted correctly if this is your view and we look forward to furthering the matter with them.

I will go no further here arguing the actions you requested and because you didn’t get the answers you wanted you have accused us of all manner of wild things, including us accessing your computer and deleting and/or altering your emails and you have lied to facilitate a refund.

Other aspects of your wild speculation are quite easily solved by looking at our website.

One would think, working for a solicitor as you do, you would have a modicum of knowledge of the Law but you say you don’t. I must add here that ignorance of the law is no defence to it.

I would also add that we are not members of the Association of British Investigators

Insight Security Management Limited is registered at company’s house since June 2006.
We are fully compliant with the Companies Act 2006. Together with UK Vat registration.

You engaged Insight Security Management Limited as detailed in our Terms & Conditions, as published on our website and on each email footer.

The dormant company Insight Investigations Limited has been registered since November 1996 and was registered as dormant company to protect our intellectual rights and trading name to stop passing off.

We have over 40 years’ experience as professional investigators, with a team of UK & International investigators.

Mrs Beverley Flynn.

Valorada con 5 estrellas sobre 5

Trusted for over a decade

We've worked with Insight for over a decade and they are reliable, trustworthy, and transparent. They have acted for us on several occasions, given us an honest, straightforward appraisal of our options, and advised us on the best course of action. I wouldn't hesitate to recommend them.

23 de septiembre de 2024
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Respuesta de Insight Investigations

Thank you for your review. Its been great working with you for over 10 years.

Valorada con 5 estrellas sobre 5

Great communication & professional

I've been working with Insight Investigations for over 2 years now and they've always been great with communication and extremely professional.

20 de septiembre de 2024
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Respuesta de Insight Investigations

Thank you for your review. Much appreciated.

Valorada con 1 estrellas sobre 5

This is not a company to be trusted

This is not a company to be trusted, I have actually worked for them and they clearly don’t know the meaning of reliance from either a customer or a client.

21 de septiembre de 2024
Opinión espontánea
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Respuesta de Insight Investigations

Dear Steve,
Your comments & allegations are totally unfounded & untrue.
You were contracted to undertake a small task, you did it and were paid in full, on time and within Terms and Conditions with which you had undertaken previous enquiries for Insight without complaint or comment.
Such Terms and Conditions, I might add, are widespread throughout this industry and others.

That you demanded payment earlier than had been accepted is not, in my opinion, grounds for complaint and bringing this matter to Trustpilot I find somewhat strange. Unless this is for commercial advantage.

We have responded to you privately before this public posting that you threatened and we can only assume this posting is due to a lack of understanding of how a long standing professional agency with in house rules & regulations operates, that you choose to ignore.

You conducted a freelance investigation for us, you were paid within our terms & conditions to which you had previously adhered, however once paid you make these these untrue allegations.

I nevertheless wish you well for the future

Valorada con 5 estrellas sobre 5

I have used Insight for the 2nd…

I have used Insight for the 2nd successful time now. I was anxious over this as it was a very private matter. While I didn’t want to believe what they uncovered, facing the reality that they were able to bring to light has answered all my questions and saved me many future problems. Thank you again. Highly recommended. John Taylor

20 de septiembre de 2024
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Respuesta de Insight Investigations

Many thanks John. Best wishes.

Valorada con 1 estrellas sobre 5

Further too..

Further too... (5th Sept)

Dear Beverely Flynn,

My, are you really that inept? You call yourselves Investigators and yet you can't even deduce who an e-mail is from when all the information is in your lap?!

Had you have carried out 'due diligence' you would have known that the e-mail was from the account of Ann Thomson but it referred to your dealings with me (go check your records properly... that's if you keep them but I'll give you a clue...my names at the top of this page)?!

That, just illustrates exactly, how inept/useless at detective work Insight Investigations are!

Where's my £780...hmmm, you've really shot yourself in the foot, here!

7 de septiembre de 2024
Opinión espontánea
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Respuesta de Insight Investigations

Dear Ann, Ann Thompson, Mr Flint, we address to all as you have now posted 3 1* star reviews in different names and logins. You have not responded to any requests from Trust Pilot to give further information on your details to assist us in locating your case. However now you have given your client name as Mr Flint we have been able to locate your case which goes back to 2015. You instructed us on 15th December 2023 to conduct this enquiry. Since that date there have been no less than 50 emails between you and the investigator advising various details on the enquiry. Unfortunately given the fact that your estranged adult son wishes to remain private we have not been able to complete this enquiry, this covers extensive international and UK searches as previously advised. We have today also responded to you via email now we have those details. We wish you well.

Valorada con 5 estrellas sobre 5

Tony Smith

Tony delivers a swift, precise and impactful service.

Unobtrusive and nonjudgemental, providing support.

You immediately feel he has your back.

A second brief quickly followed as a consequence.

10 de agosto de 2024
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Respuesta de Insight Investigations

Thank you or your review we are pleased to have been of assistance

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