Invictus Energy Group Opiniones 

186
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Started work on the house last November still not finished. Broke my window and bath panel agreed to pay for damages. Now unable to get any answer from them not sure if company gone bust

Valorada con 5 estrellas sobre 5

From the start to finish as of fitting my new boiler and radiator Paul and James were excellent at keeping me informed every step of the way Dillon who actually fitted the job I Ican not praise th... Ver más

Valorada con 5 estrellas sobre 5

We had a combi boiler installed on Monday. On one of the hottest days. Keith Rob & Dylan arrived just after 8. They were so professional, clean and tidy and so hard working they never stopped and were... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Had a boiler fitted by invictus in may,on Sunday the heating went haywire but managed to keep working so on Monday,same again,so I rang & explained the problem & this morning a lovely man came & withi... Ver más

Información sobre la empresa

  1. Contratista de calefacción
  2. Proveedor de calderas
  3. Servicio de instalación de gas
  4. Empresa de energía solar
  5. Proveedor de equipos de generación de energía solar

Escrito por la empresa

Invictus Energy Group are energy efficiency experts dedicated to helping households across the North West reduce energy bills and improve home comfort. We specialise in: • New Boiler Installations (with flexible finance options) • Boiler Servicing • Solar PV & Solar Battery Systems • Air Source Heat Pumps • Internal Wall & Loft Insulation • ECO4 and BUS Grant Funding Access As Gas Safe registered, TrustMark approved, and SafeContractor certified professionals, we invest in our people so they can invest their time, knowledge, and expertise into making your home warmer, greener, and more efficient.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

186 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

Todas las opiniones

(186)

4 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Amazing service

Amazing service by all the guys at invictus boliers.Very efficient and helpful.
Excellent customer service.
Would highly recommend this company.
A big thankyou to you all.

20 de abril de 2021
Opinión espontánea
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Respuesta de Invictus Energy Group

Hello Dawn,

Thank you so much for taking the time and write us this review. We are pleased to hear you had a pleasant experience using our service.

Please don't hesitate to get in touch if you need any further support.

Many thanks,

Invictus Boiler Grants Team.

Valorada con 5 estrellas sobre 5

Invictus Victorious.

The installation happened in three phases: boiler, Hive, then underfloor insulation. The fitters were professional, knowledgable and courteous. The guys who did the underfloor insulation, in a Victorian multi room cellar, did a super and quick job crawling beneath the boards in hard to reach places. They also took all the laths and old lime plaster away. Keep in touch with the office to manage all three elements of the installation - you will find them friendly and helpful. Thank you Invictus for a super installation.

19 de abril de 2021
Opinión espontánea
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Respuesta de Invictus Energy Group

Hi Mark,

Thank you so much for taking the time to write this wonderful review. We are pleased to hear that you had a pleasant experience with us. Please don't hesitate to get in touch with us if you need any further assistance.

Many thanks,

Invictus Boiler Grants Team

Valorada con 5 estrellas sobre 5

Gloworm boiler recently installed which…

Gloworm boiler recently installed which I’m very pleased with.Gas safe engineer Callum and his colleague Lee did a great job, they were polite and friendly and worked hard throughout the time they were at my property.All rubbish removed and taken away and they were very clean, tidy and thorough workers .
I was shown how to operate the boiler manually until the electrician was able to fit the Hive active heating system which was a day and a half later, he explained how this worked and gave me the opportunity to ask any questions .
Invictus Energy were easy to contact and responded to my calls , they sorted out the five year guarantee/ warranty .
Many thanks from a satisfied customer .

14 de abril de 2021
Opinión espontánea
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Respuesta de Invictus Energy Group

Hi Mrs Hackett,

Thank you so much for this lovely review!

Invictus Boiler Grants Team

Valorada con 5 estrellas sobre 5

Luke the Gas Surveyor great advice and very…

Luke the Gas Surveyor great advice and very thorough and thoughtful minded with my 95 year old father. Lovely chap, my dad ended up getting under floor insulation and boiler completly free. True Gentleman who explained everything to us. Thankyou!!

1 de abril de 2021
Opinión espontánea
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Respuesta de Invictus Energy Group

Hello,
Thank you so much for taking the time to write this review. We appreciate your feedback.

Thanks,

Invictus Boiler Grants Team.

Valorada con 5 estrellas sobre 5

Great advice and reasonably priced

Great advice and reasonably priced. Highly recommended !

1 de abril de 2021
Opinión espontánea
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Respuesta de Invictus Energy Group

Hi Paul,

Thank you so much for taking the time to write this review. Customer feedback is very important to us.

Invictus Boiler Grants Team.

Valorada con 1 estrellas sobre 5

Very unreliable!!

Very unreliable!!
Why contact me 3 times to arrange a 8 AM survey and not show up ??
IM REGISTERED DISABLED,AND GOT UP EARLY TO MAKE ACCESS TO THE BOILER TO HELP HIM WHICH I STRUGGLED TO DO .DUE TO MY MOBILITY
IF SURVEYOR IS NOT RELIABLE
WHAT ARE THE COMPANY LIKE ????.

1 de abril de 2021
Opinión espontánea
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Respuesta de Invictus Energy Group



Hi Margaret,

We are disappointed to read this review that you had left us, which is incorrect.

We have investigated the claims made by you, and we can confidently say that it was another company that contacted you three times regarding a survey for 8 am and did not show up. Let me share this with you we don't give out time slots to our customers to avoid disappointment. We offer our customers morning or afternoon slots. They are between 9-12 and 12-5. We never arrange 8 am surveys with our customers because our surveyors don’t start work until 9 am.

We have contacted you a day before regarding the survey that you had booked with us, and my colleague has advised you several times during the call that you had an afternoon appointment with us that day.

Once you have left us a review and cancelled your survey with us, we have contacted you to investigate. You have advised us that you have got several different ECO companies regarding the boiler replacement. It was another company that did not show up for the survey as agreed.

We pride ourselves on excellent customer service, and we do everything to ensure customer satisfaction. Therefore, we feel incredibly disappointed you have left us an inaccurate review based not on the service we have provided.


Valorada con 5 estrellas sobre 5

Excellent experience

Cannot fault the service. Everything explained. The office staff every polite. The guys who did the job left everything spotless. Cannot believe I have a brand new boiler.

30 de marzo de 2021
Opinión espontánea
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Respuesta de Invictus Energy Group

Gillian, thank you so much for this lovely review. Enjoy your new boiler!

Invictus Boiler Grants Team.

Valorada con 4 estrellas sobre 5

Mark,that fit the boiler was very…

Mark,that fit the boiler was very pleasant and professional

22 de marzo de 2021
Opinión espontánea
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Respuesta de Invictus Energy Group

Thank you so much for your lovely review. We appreciate it!

Valorada con 5 estrellas sobre 5

What can l say ????

What can l say ????
Everyone involved in the central heating boiler replacement was wonderful.
Every one was totally Covid conformant - excellent job done by the surveyor/boiler fitter & electricians.
Thank you all

18 de marzo de 2021
Opinión espontánea
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Respuesta de Invictus Energy Group

Hi Lynne,
Thank you so much for taking the time to write this review.

Valorada con 5 estrellas sobre 5

Boiler servicing

We had our boiler serviced recently. Ian did an amazing job, was very pleasant and efficient. Also, best price we could find around us. Will defiently use them again next year!

15 de marzo de 2021
Opinión espontánea
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Respuesta de Invictus Energy Group

Hi Ieva,

Thank you so much for taking the time to write us this review. Please don't hesitate to contact us next year and we will be happy to assist you with your boiler service.

Many thanks,

Invictus Boiler Grants Team.

Valorada con 5 estrellas sobre 5

Invictus Energy Group recently…

Invictus Energy Group recently completed a boiler and active heating system installation. The workmanship each step of the way and quality of engineers & staff was excellent. Contact with the customer service and work planning team was regular throughout the schedule and appointments were agreed and kept to. I would highly recommend this company for all energy installation needs.

22 de febrero de 2021
Opinión espontánea
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Respuesta de Invictus Energy Group

Good afternoon Andrew,

We would like to thank you for taking the time to write this wonderful review. Customer feedback is important to us.

Valorada con 3 estrellas sobre 5

They cancelled twice with not so much…

They cancelled twice with not so much as a phone call. waited in all day. When they did arrive job was done well.

9 de febrero de 2021
Opinión espontánea
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Respuesta de Invictus Energy Group

Hi, thank you for taking the time to write this review. We appreciate customer feedback and it helps us to improve our services.

Valorada con 1 estrellas sobre 5

I Had Invictus put a Boiler in for me.I…

I Had Invictus put a Boiler in for me.I have a problem.I have rang them 3 times for some one to get in touch,they say some one will ring me so far nobody has rang me,customer service is not very good.

4 de febrero de 2021
Opinión espontánea
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Respuesta de Invictus Energy Group

Dear Thomas, I apologise you feel this way about the service you have received from us. I can see that you have contacted us on the 4th regarding the issues you had with a smart thermostat we have fitted at your property. A team member then contacted you and arranged a visit from one of our engineers to replace your thermostat on the same. You have since cancelled that appointment.

Customer service is important to us, and we work very hard to ensure excellent customer care and aim to promptly resolve any issues. Once again, I apologise that you feel that the customer service you have received was not satisfactory.


If you need anything else in the future, please don't hesitate to contact

Valorada con 5 estrellas sobre 5

Would use this company again

Friendly helpful Engineer, who phoned to say he was on his way. Kept me informed throughout with explanations, all at a safe distance. Paperwork up to date all left in order. Good workmanship.

26 de enero de 2021
Opinión espontánea
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Respuesta de Invictus Energy Group

Thank you for taking the time to write us a review.

Ivictus Boiler Grants team.

Valorada con 5 estrellas sobre 5

Excellent service from start to finish

Excellent service from start to finish
Professional and great customer service
Thanks invictus for my free new boiler

25 de enero de 2021
Opinión espontánea
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Respuesta de Invictus Energy Group

Thank you so much for taking the time to write this review.

Invictus Boiler Grants team.

Valorada con 5 estrellas sobre 5

kept well informed at all times

kept well informed at all times, work carried on the date advised, good clean and neat installation would recommend to everyone. Koletta could not have been more helpful 5 star

15 de enero de 2021
Opinión espontánea
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Respuesta de Invictus Energy Group

Hi Dave,

Thank you so much for taking the time to write this review.

Many thanks,

Invictus Boiler Grants team.

Valorada con 5 estrellas sobre 5

I have had a new boiler installed .

I have had a new boiler installed .

for a year now by the invictus team so to keep my gaurantee active i phoned invictus to enquire about a service ,the receptionist was very helpfull and arrannged a service with there own engineers straight away with no problems at all.

Really great service i would definately recommend

8 de enero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

would Recommend Invictous

Fantastic service had my boiler fitted last December was all done within a week very reliable
Just had a service done this December the guy arrived on time was very friendly and professional all done within an hour

30 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

This company has a superb customer…

This company has a superb customer service,spoke to quite a few on the phone always well mannered I think by the accent they have mostly been from St Helens Prescot area..never once ha we had to recall to remind them they had promised a call back..problems dealt with resolving by sending the appropriate person out to deal with issue..sadly some companies take for granted the product is sold by an advert or word of mouth..it isn’t it’s the person who deals with the initial enquiry or sadly a fault these are the companies true ambassadors,and in this company you have the best Well Done ! and thank you all for for your CARING SERVICE Brian ,Crosby.

1 de diciembre de 2020
Opinión espontánea
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Respuesta de Invictus Energy Group

Good afternoon Brian,

Thank you so much for taking the time to write this review for us today. Customer feedback is very important to us.

Many thanks,

Invictus Boiler Grants Team.

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