IPREMA LTD Opiniones 22

Respuesta de IPREMA LTD

23 jul 2023

Dear Marina Muslah

IPREMA has no record of an order under your name “Marina Muslah”

To enable us to locate the order you believe you have placed on IPREMA, please could you provide the order number including the full name of the recipient as stated on the shipping address.

Thank you.

We look forward to hearing from you soon.

Sincerely IPREMA
https://iprema.eu
https://iprema.shop

Respuesta de IPREMA LTD

Actualizada el 23 jul 2023

Dear F Akintunde

Thank you for your review.

You have placed two orders with IPREMA, which were both successfully delivered to you:

Your first order was placed on our IPREMA store on the OnBuy marketplace on 31st Dec 2022, which was dispatched on 3rd January 2023.

Product Ordered: EXPIGMENT Cream 4% 30g
Product link:
https://www.onbuy.com/gb/p/expigmentmeloan-cream-4-melasma-hyperpigmentation-skin-bleaching~p54673526/

Your first order can be tracked directly from the following tracking link:
https://www.royalmail.com/track-your-item#/tracking-results/400666323000982BE30EB

Your second order was placed on our IPREMA website store on 30th April 2023, and was dispatched on 30th April 2023.

Product Ordered: EXPIGMENT Cream 2% 30g
Product link:
https://iprema.eu/product/expigment-cream-2-30g/

Your second order can be tracked directly from the following track link:
https://www.royalmail.com/track-your-item#/tracking-results/4806663230009B8A9E8F4

Unfortunately, you did not receive shipping notification for your second order due to our website server being updated. Our sincere apologies for this inconvenience to you.

Regarding the security of the IPREMA websites, please do not worry, all payments made through the IPREMA websites are safe and secure due to strong encryption integrated into the site. The IPREMA websites are protected and are SSL certified represented by the small padlock displayed in the internet address bar seen at the very top of the page. Furthermore, our websites were updated a few months ago with WP Armour which blocks any spam submissions using honeypot anti-spam technology.

Next time you order, please contact us prior to making your order, and you’ll receive a 15% off coupon that you may use on any product in our IPREMA website stores. However, the coupon is not redeemable on the OnBuy marketplace.

Our sincere thanks and appreciation for your valued custom.

Please don’t hesitate to reach out if you have any question or concerns, and a member of the team will respond.

Wishing you a good day.

Sincerely IPREMA
https://iprema.eu
https://iprema.eu

Respuesta de IPREMA LTD

Actualizada el 23 jul 2023

Dear Lina

Thanks for reaching out.

Our sincere apologies for not getting back to you earlier, and for not receiving a response to your query. Did you check your spam/junk, it may have got in there. The other reason you may not have received a response is due to our websites being updated a few months ago, which for a short time interrupted customer communications while our server was updating.

Please feel free contact us on our email address sales@iprema.co.uk, and a member of the team will respond to any of your queries within 24 hours.

Acnelyse cream is in stock available in three strengths, and can be purchased from the following link:

https://iprema.eu/product-category/medical-skincare/acnelyse/

UK Shipping:
Free shipping is available for UK orders. Also, priority shipping, next day delivery is also available for UK orders.

Worldwide Shipping:
Worldwide shipping is available, standard or express. We ship to all four corners of the world.

Dispatch:
All orders placed by 13:00 hours are dispatched same day.

Authenticity:
All creams and gels products sold on IPREMA are 100% original authentic brands exported from Turkey. Please don’t worry about this, you’re also protected with money back guarantee.

Please don’t hesitate to contact us, dear Lina, and a member of the team will respond within 24 hours.

Wishing you a good day ahead.

Sincerely IPREMA
https://iprema.eu
https://iprema.shop

Respuesta de IPREMA LTD

Actualizada el 13 nov 2022

Dear Reena

The Acnelyse cream sold out fast due to the new legislation law now in effect pertaining to all medical creams shipped out of Turkey, which has held up many shipments, which most have been cancelled.  Consequently, your Acnelyse order was put on Back-order.

However, another shipment will arrive at UK warehouse by Wednesday 16 November, latest Thursday.  

Your Acnelyse order will be shipped out straight away with tracking once the shipment arrives to our warehouse.

I'm sincerely sorry for the inconvenience. Your patience is highly valued.

Wishing you a good day.

Sincerely IPREMA
https://iprema.eu

________________________________________________________

Dear Reena

There has been a logistics issue with shipping the following type of items out of Turkey:

Expigment cream
https://iprema.eu/?post_type=product&s=expigment

Acnelyse cream
https://iprema.eu/?post_type=product&s=acnelyse

Also, issues with other creams, which has caused delays to many customer orders.

We have acquired additional certification documentation required for these particular items to be successfully shipped out of Turkey.

A large shipment arrived to our UK warehouse last Wednesday 9 November, and your order was sent on 10 November 2022 via royal mail tracked 48 post.
You may track your order directly from the following track link:

https://www.royalmail.com/track-your-item#/tracking-results/JH902081911GB

Please note, that the UK royal mail track site was temporarily down when I checked the status of your shipment today. However, this does not affect the progress of the shipment moving through the delivery network. You should receive your order within 3-4 days.

Should you wish to place another order next time, please contact us prior to placing your order, and we'll send you a 25% off coupon to use against any purchase.

Please don't hesitate to contact us, dear Reena, if you have a question or concern, and a member of the team will respond.

I'm sincerely sorry for the inconvenience. Your patience is highly valued.

Wishing you a good day.

Sincerely IPREMA
https://iprema.eu

Respuesta de IPREMA LTD

24 sept 2022

Dear Gurinder Singh

You should have received your order by now. It was sent by International Post via royal mail.

Would you like us to resend your order via secure tracked shipping?  And you should receive in 8 days.

Or do you wish to be refunded instead?

We have also replied to your email.

I am sincerely sorry for the inconvenience.

We wait your reply.

Yours sincerely
IPREMA
sales@iprema.shop
https://iprema.shop/

Respuesta de IPREMA LTD

21 ago 2022

Dear Hafi Gbadamosi

We're delighted to read your review. Thank you so much!

We hope we have the opportunity to serving you again with more great skin products.

Your IPREMA Team
https://iprema.shop/

Respuesta de IPREMA LTD

29 jul 2022

Dear Diego Sánchez García

Thank you for your review.

Your order is currently in transit on its way to your country. You may track it directly from the following track link:

https://global.cainiao.com/detail.htm?mailNoList=0082800082808613117644001&spm=a3708.7860688.0.d01

Track site: https://global.cainiao.com
Track No: 0082800082808613117644001

Please be rest assured, your order will arrive.

We thank you for your kind patience.

We really value as an IPREMA client. Please don't hesitate to contact us if you have a question or concern, and a member of the team will respond.

Your IPREMA Team
https://iprema.shop/

Respuesta de IPREMA LTD

27 jul 2022

Dear Henry

We're delighted to read your review. Thank you so much!

We cannot ship directly from Turkey to Germany due to strict customs in your country specifically for this type of product.

However, we have recently improved delivery time to Germany. We now have a warehouse in United Kingdom stocking Acnelyse cream shipping directly to Germany 7-14 days delivery time, that's including other countries in Europe having same strict customs issue, too.

Please don't hesitate to contact us, dear Henry, if you have a question or concern and a member of the team will respond.

Wishing you a pleasant day.

Your IPREMA Team
https://iprema.shop

Respuesta de IPREMA LTD

27 jul 2022

Thank you for your review, dear Richard.

Our sincere thanks and appreciation for your valued custom.

We are passionate about improving our service to our customers because we actually care about you.

I wish you a good day.

Your IPREMA Team. https://iprema.shop/

Respuesta de IPREMA LTD

1 may 2022

Thank you, dear Judy, for your Excellent review! We are very grateful.

We hope we have the opportunity to serve you again with great products, and an excellent service.

Yours sincerely
IPREMA
https://iprema.shop

Respuesta de IPREMA LTD

21 abr 2022

Thank you, dear Jamila, for your excellent review regarding Tretin 0.05% Tretinoin Cream. We truly value you as an IPREMA customer, and hope we have the opportunity to serve you again. Yours sincerely IPREMA https://iprema.shop

Respuesta de IPREMA LTD

Actualizada el 21 abr 2022

Dear Oshry Shamir

I am sincerely sorry for the inconvenience, this was my error, and we'll ensure that this does not happen again with immediate effect.

We did send you another bottle plus a free gift of an extra bottle.

I checked the tracking information from the track link below, and I see that you received the package on 13 April 2022.

https://www.ordertracker.com/track/SYAE009758625

We truly value you as an IPREMA customer, and hope we have the opportunity to serve you better next time.

Please don't hesitate to contact us if you have a question or concern, and a member of the team will respond.

Yours sincerely
IPREMA
https://iprema.shop

Respuesta de IPREMA LTD

1 may 2022

Dear Trisha, we hope you are well and okay. Hey, thank you for your great review. We are very appreciative.

We hope we have the opportunity again to send you great products you'll love.

Wishing all the best, dear Trisha, from the IPREMA team.

Yours sincerely
IPREMA
https://iprema.shop

Respuesta de IPREMA LTD

8 dic 2021

Thank you, dear Beth, for your valued feedback. We look forward to serving you again. We wish you well and send you our love. Yours sincerely IPREMA http://iprema.shop

Respuesta de IPREMA LTD

Actualizada el 8 nov 2021

What a lovely lady. We're thrilled to read your great feedback. Thank you so much, dear Galina. It helps us a lot.

We look forward to your next purchase and to serving you again.

Wishing you a lovely day.

From the IPREMA team with love.

IPREMA
https://iprema.shop