Irisheupassport Opiniones 59

Called Customer Service today to try and establish the status of an application. I was told it could take up to 16 months to process. I asked if they had received my information in the post and if my grandfathers birth certificate was with them. I was told they couldn't check that. I went on to ask further questions regarding the application and the girl hung up on me. Awful customer service. Awful attitude of young girl on phone. Disgusting that anyone gets paid to treat people like this

Applied for Irish passport 9 months ago and I have to say what a shower of incompetent fools they seem to be....

My wife and I got our passport renewal photos taken by a very helpful chemist last Friday morning. He used dedicated software to tweak them to be acceptable under the passport rules. Our online application went in that afternoon. I was bowled over to receive two new passports in the post this Monday morning! Absolutely brilliant service. Thank you to all involved.

PASSPORT OFFICE STAFF NEED TO BE CHANGED ASAP
Such people should be well trained, helpful, friendly and fast. There is no option direct contact with a real person, only by phone or email. Asking clients about the same things, ignoring fact that documents were sent already or/and simply careless. People send sensitive documents which should be send back quickly (not waiting somewhere on their office). In fact, documents are sent on the beginning of any application so what's a point to send them again ? Online application no better. Mails sent by mistake, many other false, answers from different people, etc. How long we can wait for a new passport ? Technology should help if people know how to use it correctly. Fix online communication, correct applications, photo details. Garda men are laughing how many times they need to sign the same docs. Move on guys, you are national service ! Shame to be slow like this. 24 hrs work shift needed for such service and more people !!!

Application over target time. When I called the rude staff didn't care and just said you have to wait with information of where your application is up to.

Extremely disrespectful and incompetent Cork office.Applied in February and still waiting for a passport...

Not fit for purpose. Needs a whole restructure and staff that don’t put the phone down on you!

Sent my application in the start of January, they were over the estimated processing date and 3 days before my holiday,( mid march) told me i didn’t have the right documents which would take another month. After those documents were sent, it took another month and a half (well after the estimated processing date) for them to tell me there were more problems. Process is very slow and they should be more clear and helpful on what to send earlier on. People through the phone number told distractedly different things every time i phoned, very unhelpful and unprofessional.

If I could give a minus I would, applied online for my mum's passport in Jan 24, estimated date 6th march which came and went, I rang nearly every day after that to be told it was being processed, 5 days before are travel date they said a supervisor would look into it, later that day I rang again to be told something hadn't been signed, which was bull dust eventing was in order before I sent it 3 separate people looked over it for me, I begged them if they would let us come and provid the paperwork needed and complete application but it was a definite NO, my mum missed her dream cruise and probably won't get the chance to go again due to her dementia declining, very upset and completely dissatisfied with the service, and to top it all we still waiting for passport 😭
2nd may 2024 still waiting absolute joke

Everything I call a mesage says they cannot answer my call as they are busy. Also I have to listen to this message in Irish then English before I find i am getting no where. It would be helpful and waste less time if I was first asked to push a button for which language I needed. I need to speak to someone but its not going to happen so maybe we have to step backwards and write letters again.

I'm bowled over with the fabulous online renewal service.
Expecting loads of issues as not too techno savvy it was so simple to apply and the guidance re taking pasport photo was seamless.
I applied on 22nd march, was advised that expected delivery would be 9th April.
I got it by express post on 26th March .
Fantastic, brilliant .
THANKYOU FOR MAKING IT SO EASY

I contacted the Dublin Irish passport office to speak on behalf of my wife. My wife told the operator she had given me permission to speak on her behalf. I was nice and polite, I just wanted to sort an issue out. However, when I was in mid sentence, the operator put the phone down. I was gobsmacked.
I immediately filed a complaint. I got a response the next day to say as the application was in my wife's name,it is she who must make the complaint.
Their logic defies explanation. Their standards are in the gutter.
In future, I will use the post office on South John Street Liverpool. They seem far more organised and helpful.
I rarely, if ever,write a poor review, but this passport office takes some beating.

Outstanding extraordinary efficient…
Outstanding extraordinary efficient service on applying online for passport for me and my husband
Thanks so much

I cannot believe it i am shocked to the bone I applied on the 9 Feb online from Leeds West Yorks and the thing dropped through the letterbox at 10 am on the 16 Feb If thats not the personification of good practice and efficiency what is That is in the light of my own experience others i am sure will have had quite the opposite outcome Credit where its due T HANKS

Total disaster..sent application for passport July 23 and am still waiting on it February 24. All appropriate documents have been provided: long birth cert, short birth cert, driver licence, marriage cert, 4 photo suitably countersigned, my old passport. All details have been correctly submitted - all forenames correlate between documents. They appear to be trying to stall the process by querying and finding fault when there is no fault! Ironically, turnaround for online British passport is ONE WEEK.

don't bother. a total shambles. They told me that i did not submit my id verification form with my proof of address letters.
Then when they returned the proof of address forms guess what. in the middle was the form they said they did not get.
Then when you try to talk to them they put the phone down when you explain whet they have done.

Thank you for processing my first time application from the UK. It did take 4 months which was longer than I expected, but I am grateful to all the staff who worked very hard which undoubtedly a huge backlog of applications. Staff on the telephone were so polite, helpful and encouraging- thankfully a real person to talk to. The webchat was fairly easy to get through on, had to wait longer sometimes, but I always got an update, am very grateful, and thank you again.
I speak as I find, so well done everyone.

Worst service in all my life appiled dec time online and months down line only I rang the lady said oh yours is ok and went to print the nxt day. That was fine however my sons needed more ID sent all away that same day and still nothing he flys 27th june never have been through so much hassle. The mistakes this office has made and I wrote letter complaint still waiting . Avoid it get British passports guys .

applied online for a Irish Passport, the office in Dublin received the application on 7/01/22. You can check the progress of the passport by a visual display on line.
The display said the passport should be ready by the 4/04/22 ??. the display did not move for 4 weeks. I was getting very worried. I rang the Passport office 54 times, but only got through 1 time, the person said he would try and hurrry things along????. (it did not). I also had 5 Web chats, what a waste of time these were.
I received my passport today 23/04/22, over 3 Months & 3 weeks. What a nightmare.
Should have gone on a Cruise 20/04/22, Missed that.
Could not book any holiday (no passport) and the passport office had my old passport.
Could not speak to anyone?. Spent over 2 hours on the phone. This should not have taken the time it did.