Iron & Velvet - Plastic Free Cleaning Opiniones 

I love the products and the concept of Iron & Velvet and I really want to and try to support them. However, they are let down by Royal Mail. This is the only reason why I have not given 5 stars. I don't know if you have thought about implementing an option where people can pay a bit extra even if spending over £10 when it qualifies for free delivery, to get tracked delivery because I think I would prefer that than having to wait a week before I can report another package not arriving. Granted Iron & Velvet do ship out replacements quickly and without fuss when the packages disappear but how much is this costing them and do they get compensation from Royal Mail? I truly hope so. By the way a replacement package you sent out was delivered to me in one of their clear plastic bags because it had got damaged in the post so that sent the whole plastic free goal down the toilet (ironically I had ordered toilet fizzers....!). Luckily I am someone who takes soft plastic to the supermarket, for what it is worth.
So that's my only gripe. I don't want to stop using Iron & Velvet, I love their kitchen worktop cleaners and I just got the limescale cleaner which has helped my draining board, edge of sink and around the mixer tap base. I left it on for more than the recommended time and with the help of an old blunt knife was able to push away the more stubborn limescale but most of it came off with a scrub.

I have used Iron and Velvet for over 4 years now. The products are effective and smell divine. They take up very little space in my cupboard. The sachets dissolve well. Cruelty free, vegan and no plastic.
I had an issue with a recent order which was crushed in the post. This is the only time this has happened. My deliveries are bi monthly. Emailed customer service and the issue was resolved promptly.
Favourite products are the strawberry/ Lily and coconut/lime cleaners

Love to give custom to small, local businesses. They have such lovely smelling products at reasonable prices and plastic free. Have been using them for a few years now, my favourites being the bathroom (orange & ginger) and anti-bacterial kitchen (coconut & lime). Great company.

Such a great company. I have bought from Iron and Velvet for many years. I currently have a subscription for their cleaning sachets (highly recommend), and they dispatched my December order and notified me. I realised after two weeks that it had never arrived. I let them know via their website and they responded within 24 hours. And they straight away despatched a replacement order without question. Couldn’t ask for better service. The replacement order arrived in a couple of days. So efficient, great products and to top it all the best customer service. A small company so a very committed team and Alex who handled my query couldn’t have been kinder. Tough for them to be let down by the mail service. If you want non toxic, excellent cleaning products this is the place to get them.

Great products, reasonable prices and good customer service. 😊

Being a self employed domestic cleaner, I really like the limescale remover - it works well, fragrance free and kind to my lungs and hands unlike most! And at a very reasonable price.

Love the products, excellent service! Thank you for doing what you do!

Lovely tea and flavours.
Always prompt delivery and well packaged. Thank you

We tried this product a few weeks ago and were happy enough to make a bulk purchase for home!
The little sachets dissolve well in water and you don't have to use much to get a bowl of soapy water for washing up!
The scents are nice, too, which makes it all the better!

Dispatched and delivered in good time and packaged securely in biodegradable packaging!

Long term customer that won’t go anywhere else! Always reliable, consistent and very competitive pricing. Thanks Iron & Velvet

Ordering simple and straightforward. No delivery charge. Great!

Great products and super speedy service

As of the 16/10/25 I have not received my order from the 4/10/25.

Great to be able to refill existing bottles so easily.
Products clean well. Only down side was the delivery by Royal Mail which took a lot longer than expected.

Great products and service. Toilet gel works brilliantly. Scents are great without being overpowering. Even when some products got lost in the post, no hassle with getting replacement sent out.

The order has not arrived. I have no means of tracking it with Royal mail.
No response from from Iron & Velvet, when I emailed them. Very unusual,previous deliveries have been fine. 😞

After reviewing so many eco-friendly options, I was excited to choose Iron & Velvet because of their plastic-free approach. Not only is everything zero- to low-waste, but the products clean well and smell great.

Whilst there were some shipping issues, when I reached out to Iron & Velvet, they responded to my message so fast, then quickly and efficiently arranged for a replacement parcel to be sent out. At every turn, I felt confident that I was heard and well taken care of.

I paid for my items three weeks ago and I haven't received anything. I emailed to check and was promised a replacement that hasn't arrived either. Update it arrived today .

Really great products. Easy to use, good value, nice scent, good eco credentials and not flared my dermatitis on my hands. Highly recommended