ISLA IDA  Opiniones 479

Respuesta de ISLA IDA

22 ago 2023

Hi Marta,

Thank you for taking the time to share your feedback with us and we would like to sincerely apologize for your inconvenience.

I've checked the history of your order and according to Correos, they attempted to deliver the parcel but no one answered the door and your mailbox was too small to leave the parcel behind. The postie left a notice to pick up the parcel but no one claimed it so it was sent back to us. The same information has been sent to you via email along with a couple of options you can choose from to resolve this concern for you.

We look forward to your reply and please don't hesitate to reach out to us for any additional concerns.

Sophie

Respuesta de ISLA IDA

17 ago 2023

Hi Maria,

Thank you for taking the time to share your feedback with us and we would like to sincerely apologize for the delay you've experienced with your order.

We're curious about the items you received, would you mind sharing a photo with us, please? Our team takes pride in crafting high quality jewelries that have passed strict quality control so we'd like to find out what items you received. As for delivery, I'm afraid most posties would leave packages on the mailbox if no one answers the door during drop off.

We look forward to hearing back from you!

Sophie

Respuesta de ISLA IDA

18 may 2023

I'm so sorry to hear that you haven't received your order and we apologize for not getting back to you sooner. This is definitely not the experience we want you to have. Unfortunately, our courier encountered unforeseen shipping challenges causing the delay of our deliveries. We will make things right for you, just kindly send us an email at support@islaida.com. Looking forward to hear from you!

Sincerely,

Rare A.
Isla Ida

Respuesta de ISLA IDA

19 oct 2022

Hi Surià,

Thank you for taking the time to share your feedback with us and we would like to apologize for the delay you've experienced with your parcel's delivery.

Despite timely fulfillment, your package was delayed due to the current global logistics issue plus the recent crisis in Europe. This unfortunately led to a longer wait time before you received your order. I definitely see where we can improve on, please rest assured that we will do better.

I also see that our team has responded to your email. If you are not satisfied with the items, we have a strong Returns Policy that you may take advantage of, please reach out to us and we'll be more than happy to assist you further.

Let us know if you have any additional questions, concerns, or comments.

Sophie

Respuesta de ISLA IDA

17 jun 2022

Hi Mariló,

Thank you for your excellent rating and we really appreciate you helping to share the word about us. ❤️

Your feedback reaffirms our hard work and dedication to providing beautiful pieces of jewelry and excellent service. ❤️Thanks again for being part of a good cause and welcome ISLA IDA Family! Talk soon!

- Sophie

Respuesta de ISLA IDA

12 may 2022

Hi Miren,

I totally understand your frustration and we apologize for we are experiencing high volume of emails and messages that's why we haven't responded earlier. Please send me an email at support@islaida.com and provide your order number so I can check into it. And kindly mention my name somewhere in your email. I will personally take care of your concern and will do my best to sort it out for you. Hope to talk to you via email soonest. 💗



- Rhea

Respuesta de ISLA IDA

23 nov 2021

Hi Gabriela,

We are happy to hear that you love the bracelets you received! We are grateful that you took the time to leave us this delightful review.

Together, we'll continue to give back to various causes and charities worldwide. Welcome to ISLA IDA Family and we’re here for you anytime! We hope to hear from you again soon!

- Sophie

Respuesta de ISLA IDA

5 oct 2021

Hello there!

We are delighted to hear about your 5-star review! ⭐ I will make sure this is shared to Kayla and whole team.

Thank you for being part of the Isla Ida family and we can't wait to see you again soon! 💚

- Evi

Respuesta de ISLA IDA

20 ago 2021

Hi Fatima,

Thank you for taking the time to share your feedback with the community and we would like to apologize for the delay you've experienced with your parcel's delivery.

I've checked the history of your order and despite our timely fulfillment, it appears that Correos experienced unprecedented volume of incoming shipment. Stricter safety measures were also enforced to curb the further spread of COVID-19 which unfortunately led to the delay.

We will definitely continue to work with the courier to limit the impact of the pandemic in our shipping. Please reach out to us at support@islaida.com for any additional questions, concerns, or comments and we'll definitely take care of you.

- Sophie

Respuesta de ISLA IDA

5 ago 2021

Hi Esperanza,

Thank you for taking the time to share your feedback with us and we would like to sincerely apologize for all the trouble with the order.

I've checked the history of your order and despite our timely fulfillment, it appears that your package is still in transit. It also looks like our team has been in constant communication with you and we've given you specific instructions on contacting us back so we can continue to help you.

I also see that you placed on the 3rd week of July, may we please request you to double check the date on your order confirmation email to make sure we are on the same page.

We are working very hard to prevent any limitations and constraints from COVID-19 that may hinder your shopping experience and we will continue to do so to improve on our service overall.

Please reach out to us at support@islaida.com and we will continue to take care of you.

-Sophie

Respuesta de ISLA IDA

22 jul 2021

Hello Ana,

I'm sorry to hear that you still haven't received the package. This is in no way our intention to happen. I would like to personally assist you with this.

Can you please send your order number or shipping address to support@islaida.com? Please mention my name, Evi, and I'll make sure to take care of you.

Hope you give us a chance to turn around this bad experience.

- Evi

Respuesta de ISLA IDA

5 jun 2021

Hello Antonia,

We are thankful that you took the time out to leave us a review. Your feedback helps us to improve our products as we as our service for everyone. We take pride in knowing our valued customers are happy with the online shopping experience!

Delays in shipment is really a challenge nowadays but we continue to work hand in hand with the couriers to minimize the delays.

Thanks for sharing the good vibes! 🌴⭐

- Evi

Respuesta de ISLA IDA

5 jun 2021

Hi Miri,

Thank you for letting us know about this and I am very sorry if you still haven't received the package yet. But don't worry, I'll help you out!

I am trying to look for an order associated to your name but I did not find one. Can you please do me a favor? Please email us at support@islaida.com and mention my name, Evi, and I promise to assist you from there on.

Hope you give us a chance to turn around this experience for you.

- Evi

Respuesta de ISLA IDA

14 abr 2021

Hi Patricia,

Thank you for bringing this to our attention and we would like to sincerely apologize for all the inconvenience you've experienced. Please know that we're always here for you and we are listening.

I'm trying to find an order matching your name but I can't seem to find one on our files. Since you mentioned that you haven't had a resolution at all, may I please request you to send us an email at support@islaida.com? When you reach out, kindly mention my name, Sophie, and your order number.

I'll be waiting for your email so I can personally take care of this for you.

-Sophie

Respuesta de ISLA IDA

6 abr 2021

Hi Teresa,

Thank you so much for the wonderful review! We're glad to hear that you love the bracelets you received and we definitely look forward to hearing from you again! Thank you for being a part of a great cause and for being part of the ISLA IDA Family. ❤️ Talk soon!

-Sophie