Ivachy Opiniones 

90
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Love these shoes. I bought a pair to take on holiday in early spring. They are beautiful and so comfortable. Suitable for every occasion. Well made . Great value for money . Easy to order. Deliv... Ver más

Valorada con 4 estrellas sobre 5

The order was simple and straight forward. The delivery was accurate as per description online. The package has no damage, tidy and smart. The item almost fit perfectly - perhaps an option for wider... Ver más

Valorada con 5 estrellas sobre 5

Great shoes and price, I have seen identical pair on that German higher end label and these are not different to them, so I’m very pleased with my purchase at such an amazing price Would also like... Ver más

Valorada con 5 estrellas sobre 5

I ordered my shoes 2 days ago and they arrived this morning. They are absolutely gorgeous and I’m so pleased with them and the quick response and delivery, that I’m going to order some more in a diffe... Ver más

Información sobre la empresa

  1. Zapatería

Escrito por la empresa

Footwear company established twenty years ago, at the forefront of trends with a very competitive price. We work closely with our team of shoemakers utilising sustainable materials and processes to develop a new kind of fashion


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

90 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 28% de las opiniones negativas

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4,2

Todas las opiniones

(90)

30 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

Bow shoes

I ordered bow shoes and payed next day delivery I didn’t get it the next day so I emailed and they got back to me they said sorry for it and that they would refund my delivery it soon came and Im in love with the shoes.

28 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Cannot get a refund after numerous requests.

I bought a pair of men’s boots which were a poor fit, so I requested a refund. Shockingly poor response after I sent 4 e mails. After 3 weeks of trying to get a response from their various e mail addresses, I’m beginning to think this could be a scam. I hope I’m wrong. No clear returns route.i do not trust this company therefore. Why display several (3) different e mails for returns with no replies? Please check webpage contents for mails shown when making a return.

8 de octubre de 2024
Opinión espontánea
Logotipo de Ivachy

Respuesta de Ivachy

We’re very sorry to hear about your experience and apologize for any inconvenience caused. We understand the frustration caused by communication delays. Unfortunately, your initial emails were not successfully received, which delayed our response. Once we received your latest email, we replied promptly to assist.

Regarding our return policy, we have explained in detail on our website that unless the item is faulty, return shipping costs are the customer’s responsibility. We are committed to providing a clear return process to ensure transparency in our service.

If you have any further questions or need additional assistance, please feel free to reach out to us directly, and we will do our best to resolve the issue.

Valorada con 2 estrellas sobre 5

I've bought 5 different pairs of…

I've bought 5 different pairs of sandals from this company. They were comfortable pretty sandals. Unfortunately they've only ever lasted for less than 9 months. Most recent last 5 weeks. Very poor quality - always straps that break.

1 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I bought cheap trainers for work but…

I bought cheap trainers for work but the size was tight and the sole wasn't fresh so they were either used or incomplete as It looked like spray paint on the sole death trap when only worn on the carpet and I've been refused refund received the 10th reported same day received reply 2 days later stuck with this don't buy from here anyone poor quality

8 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Missing shoes delivered to another property

Recieved a message from courier with picture of delivery to say my parcel was delivered, but the photo is not of my delivery address and don't know where they have been sent
I can't find a contact number for ivachy or the courier

17 de mayo de 2024
Opinión espontánea
Logotipo de Ivachy

Respuesta de Ivachy

Hi Karen

Thank you for reaching out to us regarding your missing parcel. We sincerely apologize for the inconvenience and frustration this delay has caused you.

To assist you further, we need some additional information. Could you please provide us with your order number and any other relevant details? Unfortunately, we were unable to locate any order associated with your name in our system.

Once we have this information, we will be able to investigate the issue promptly and ensure your order is delivered as soon as possible.

Thank you for your patience and cooperation. We look forward to resolving this matter for you quickly.

Best regards,

Valorada con 1 estrellas sobre 5

CUSTOMER SERVICE.

Dreadful company. Ordered a pair of boots
for a Xmas present and my son started to use them in January.They lasted 3 months before they split right open and the laces snapped. Then they refused to refund them due to wear and tear. Consumer law means nothing to this dreadful outfit.

20 de abril de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Fantastic shoes for the price!

Great shoes. Mix up with colours ordered which was a shame as it was a simple order of 2 different size of same colour and shoe. Bit of a faff to sort out a return but got there in the end. Most importantly the shoes are great quality. Fantastic for the price and would certainly shop here again! Recommend.

6 de marzo de 2024
Valorada con 4 estrellas sobre 5

Great product

Great product! But got stung with an extra €20 at customs (Brexit). So will be shopping elsewhere in the future, unfortunately.

14 de marzo de 2024
Valorada con 1 estrellas sobre 5

Unfulfilled Expedited Delivery

Paid extra for next day delivery (ordered in the morning on a Wednesday). Did not receive the items next day. No explanation from Ivachy who happily took the additional payment and delivered 2 days later. No means of contacting the company for an update or to query / cancel the order (missed required date).

Very disappointing and unfortunately unreliable experience.

14 de marzo de 2024

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