I'VRE  Opiniones 

303
TrustScore: 3.5 sobre 5

3,5

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Nope as they deducted too much from my account with them. And I never received anything from them, previously they said that they are closing down n I received an email regarding they r closing down n... Ver más

Valorada con 5 estrellas sobre 5

I shared the I'vre Perfect Trio subscription with my friends, as we all really like perfumes. We love that we are able to sample various fragrances in 8ml sizes, and make sure that they complement our... Ver más

Valorada con 4 estrellas sobre 5

This is a great way to try multiple perfume without committing to an entire bottle. Perfect for people on the lookout for a scent that like, or generally someone who just like to change things up on... Ver más

Valorada con 5 estrellas sobre 5

I’m so glad to come across I’VRE as it’s really helps with my choices of perfume and trying out different scents before knowing which scents is the one I love .. I love the travel case as I have subsc... Ver más

Información sobre la empresa

  1. Perfumería

Escrito por la empresa

I'VRE is Singapore's first and only perfume subscription service that offers over 100+ designer fragrances for consumers to choose from.


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

303 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,5

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(303)

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Valorada con 4 estrellas sobre 5

Affordable way to try scents

I love the concept so much. The subscription allows me to try different scents at a reasonable rate, so it’s pretty value for money. They have got a good range to choose from. But shipping takes a long time.

3 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Impressive Brand and Service

Both my man and I really are impressed with both the amazing service and the product itself (atomiser, packaging and the design)!

The chatbox is very efficient too. If there is no response within the first few minutes of the inquiries, you don’t have to worry because they’ll reach back out to you on WhatsApp to answer to your inquiry!

26 de mayo de 2023
Opinión espontánea
Valorada con 3 estrellas sobre 5

Ups and Downs

Been subscribed since Jan 2023 and my experience with I'VRE has been okay thus far, up till my recent 2 orders.

Their site seems to have lots of technical glitches, my order was processed twice and had to contact them for a refund which they promptly issued.

One of my orders has 1 scent missing, it look them 2 weeks to get the replacement delivered, and they forgot to label the replacement bottle with the name of the fragrance so that's an issue when I have almost 12 I'VRE atomisers.

It is clear that their atomisers has flaws every once in a while, and other reviewers say the same too. Scratches and other cosmetic issues I can overlook as it does not functionally affect the product, but my most recent order has a completely faulty atomiser!

The rotation of the atomiser suppose to have 2 points where it stops, 1 when it's closed and 1 when it's open for use. The most recent atomisers I have is so difficult to twist and even worse still, it is able to rotate a full 360 degrees, which is a clear sign that the product is faulty. Hopefully I can get a replacement for this, because if I'm going to bring this when I travel, I need the products to be reliable and functional.

With regards to shipment delays, it is understandable that Ninjavan has been giving problems to many companies, as well as this period of switching to a different courier partner, but I feel like more can be done. In the past I used to get my orders fulfilled on time and I receive them within 1-3 working days, now it's common for 1-2weeks delivery :/ Bummer....

26 de mayo de 2023
Opinión espontánea
Logotipo de I'VRE

Respuesta de I'VRE

Hi Wayne,

Firstly we're sorry to hear that you did not have a positive experience with us.

I believe that one of our customer service agents had reached out to you to find out more about your experience and we will definitely take your feedback into consideration so that we can improve as a company.

Should you have any further queries do feel free to contact us via any of our contact channels.


Best Regards,
I'VRE SG Team

Valorada con 4 estrellas sobre 5

Overall a great experience and value!

Overall great experience. My recent bottle had a defect of not being able to be twisted properly but overall the the service is a great value for money.

Shipping time can be improved. My first scent took only 2 days (probably priority shipping?) but my scents after that took close to 1-2 weeks.

17 de mayo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible service

Long delivery of 2 weeks even thought their website states a 1-3 working day delivery. No date given after the delay and even a tracking number is hard to get from them.

Cancellation of subscription is also difficult given their "high volume of inquiries". Beware.

27 de abril de 2023
Logotipo de I'VRE

Respuesta de I'VRE

Hi Wei,

Firstly, we're sorry to hear that you did not have a positive experience with our services.

We'd like to sincerely apologise for the delay in your order as we were faced with issues from our courier partner. We've rectified the situation and have also provided further information to our valued customers.

We promise to do better and to ensure that such situations does not occur once more.

Should you have any further enquiries, do feel free to contact us via any of our contact channels.


Best Regards,
I'VRE SG Team

Valorada con 2 estrellas sobre 5

Item received was slow and it has…

Item received was slow and it has scratches on the bottle. It would be better if the bottle is in a better quality as the company portraying LUXURY perfume. What could be done is get a better quality of package and solid bottle. Maybe for subscribers, the next monthly perfume that come after, the company could just provide them with the refillable bottle inside without the case to save money on a better quality product.

Just a thought. Wasn’t as exciting when I received the package. Hope things will improve in the future for a better and pleasant experience.

1 de mayo de 2023
Logotipo de I'VRE

Respuesta de I'VRE

Dear Rizz,

We're sorry to hear that you did not have a positive experience with us.

We greatly appreciate your feedback and we will definitely look into this and further improve as a company.

Should you have any further enquiries, do feel free to contact us via any of our contact channels.


Best Regards,
I'VRE SG Team

Valorada con 1 estrellas sobre 5
Logotipo de I'VRE

Respuesta de I'VRE

Hi Gin,

Firstly we're sorry to hear that you did not have a pleasant experience with our services.

We'll definitely look into this and bring it up to the team to further improve our services and to ensure that this does not occur once again.

Should you have any further enquiries, do feel free to contact us via any of our contact channels.


Best Regards,
I'VRE SG Team

Valorada con 1 estrellas sobre 5

A Cautionary Tale: Ivre's Fragrance Subscription is a Disappointment

I had been intrigued by Ivre, a subscription-based perfume brand that promised a delightful olfactory experience delivered straight to my doorstep every month. Unfortunately, the service proved to be more of a bitter disappointment than the sweet scent of satisfaction I was hoping for.

My initial order was plagued by delays. As a new customer, I expected a certain level of punctuality in delivery, especially as punctuality is a key feature advertised by the brand. However, my order arrived a few days late. I chose to overlook this hiccup, attributing it to unforeseen circumstances and the occasional logistical mishap. But, as I would soon find out, this was only the tip of the iceberg.

My second delivery from Ivre was not just a few days late - it was an astounding three weeks behind schedule! The brand that claimed to provide a seamless fragrance journey now seemed to be more preoccupied with dragging its customers through a frustrating maze of delays and unresponsiveness.

Contacting customer service was, unfortunately, a futile exercise. I reached out to them, hoping for an explanation, an apology, or even a token gesture of service recovery, such as a free month's subscription. However, all I was met with was silence and indifference. The lack of response was a shocking display of customer neglect, leaving me to question the legitimacy of the brand itself.

My overall experience with Ivre was nothing short of abysmal. The tantalizing promise of a unique perfume experience was overshadowed by tardy deliveries and an absolute disregard for customer satisfaction. I'm left with a lingering scent of dissatisfaction, and a stern warning to other potential customers.

Ivre's lack of consistency, coupled with their disinterest in acknowledging their mistakes or attempting to rectify them, leads me to believe that they might not be a legitimate enterprise. It's with a heavy heart that I say this, but I highly recommend steering clear of Ivre. What I initially perceived as a minor setback now feels like a glaring red flag indicative of a potential scam.

In the world of online shopping and subscription services, trust and reliability are paramount. Unfortunately, Ivre seems to lack these fundamental principles. I hope my experience serves as a cautionary tale to others considering subscribing to their service. Stay vigilant, and think twice before giving them your hard-earned money. I, for one, am left with a sour taste and a lighter wallet.

10 de mayo de 2023
Opinión espontánea
Logotipo de I'VRE

Respuesta de I'VRE

Hi Sudirwan,

Firstly we're sorry to hear that you did not have a positive experience with us. Upon checking your first order, we'd like to enquire as to what you mean by delivered late. As you placed your order on the 27th of March 2023, it was delivered on 3rd April 2023. This is in line with our shipping policy of Monday & Friday dispatch and 1-3 working days for our courier partner to deliver to you.

In regards to your second order, the next available dispatch date was 1st May 2023, however as it was a public holiday no dispatch was made and your order was subsequently sent out on 5th May 2023.

Upon checking our conversations, it seems apparent that you were expecting a free month worth of subscription as a form of apology, however this was not offered due to the shipment being aligned with companies policy. Should you have any further enquiries, do feel free to contact us via any of our contact channels.


Best Regards,
I'VRE SG Team

Valorada con 5 estrellas sobre 5

overall great experience

overall great experience! I love the scents I got and the bottles are so compact, I bring it everywhere 😍 can’t wait for my next subscription!

9 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Helpfulness

Ms.Pau did a great job by assisting me iny orders. Also she was patient and understanding. Very help staff IVRE HAS. .

9 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

process was easy

process was easy. loved the scents. great for people who want to try new scents without breaking the bank.

1 de abril de 2023
Opinión espontánea

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