Jack Brunsdon & Son Opiniones 

205
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Cannot get hold of JACK at all. I would appreciate if contact details are available!

Valorada con 5 estrellas sobre 5

Really pleased with our awesome, new front door - everyone at JB has been both professional and friendly throughout. There has been clear communication on timings from initial quote right through to f... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Over 3 years ago, we installed JB windows and doors throughout our house in the Chilterns. One of the doors got caught in the wind over the weekend, and the top bracket was bent out of shape due to t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The quote we received for our new front door and side panels was at the higher end of our expectations. However we are delighted. All the team at Jack Brunsdon were helpful and professional, in partic... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de puertas
  2. Fábrica de puertas
  3. Tienda de puertas
  4. Instalador de doble acristalamiento
  5. Servicio de instalación de ventanas
  6. Proveedor de ventanas

Escrito por la empresa

Designers and Installers of hand crafted windows and doors. We promise: Attentive Service, Best Workmanship, Finest Materials and an Excellent Fit.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

205 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(205)

0 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Excellent Product but Check your specification carefully

The quality of the product and the whole installation process was excellent and worth 5 stars. I knocked off half a star because I had to get the document sent to me for approval adjusted before approving as certain specific requirements (e.g. we did not want handles on the outside of our French windows) had not been reflected in the specification and we would have ended up with something that wouldn't have met our requirements if I hadn't picked up on it. I have also knocked off half a star as I perceive the overall price to be quite expensive even given the quality of the product.

15 de octubre de 2021
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Respuesta de Jack Brunsdon & Son

Dear Mr B

Thank you so much for your lovely review, we really appreciate all your kind comments. We will pass on your comments to the installation team who looked after your install, they will be so pleased to hear it.

Sorry that there was some discrepancies in your Product Specification form, I am glad that was picked up and amended. We continually look at improving this process for the customer. Producing a bespoke product presents challenges as there are so many choices and options to be made and need to be specified correctly. This is part of the beauty of the product that it can be altered and designed in so many ways but we will ensure that we pay even closer attention to detail in the future.

Many thanks again for your review and for your custom!

Kind regards

Hannah Wardle
Sales and Marketing Assistant
Jack Brunsdon & Son

Valorada con 5 estrellas sobre 5

High Level of Customer Care

We were impressed by the customer care afforded us by Jack Brunsdon's staff when we reported failed double glazing in part of the Bathroom window. The claim, under the 10 year warranty, was accepted using supporting images and a replacement sash was promised. Due to lockdown we were warned there would be a slight delay before completion.
Despite the exterior difficulties we weren’t too concerned by the delay, trusting in the company’s reputation and the company came through with flying colours.
The sash was replaced by Fitters Richard and Jamie, who were very pleasant, explaining what they were doing and completing the work with the minimum of disruption.
We originally chose Jack Brunsdon's replacment windows throughout because they offered a good match with the style of the property and ther quality. We are not disappointed,

6 de octubre de 2021
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Respuesta de Jack Brunsdon & Son

Dear Mr & Mrs S

Thank you so much for your lovely review and comments! We have passed on your kind words to Jamie and Richard and they will be over the moon to read your review.
We are so happy to have resolved this remedial for you. Thank you for your loyal custom!

Warmest greetings

Hannah Wardle
Sales and Marketing
Jack Brunsdon & Son

Valorada con 5 estrellas sobre 5

Danny and Debs made a beautiful job of…

Danny and Debs made a beautiful job of fitting my new door, I am so pleased with it.

4 de octubre de 2021
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Respuesta de Jack Brunsdon & Son

Dear Mrs H

Many, many thanks for your lovely comments and for sending us a review! I have passed on your comments to the installation team, they will love hearing it.
We hope you have much enjoyment from your new door and thank you for your custom.

Kindest regards

Hannah Wardle
Sales and Marketing Assistant
Jack Brunsdon & Son

Valorada con 5 estrellas sobre 5

An excellent end result

We live in a 10 year old (double glazed) house but wanted to improve the quality, thermal insulation and sound proofing of the windows. All the windows were replaced together with the front and back doors. The entire process with Jack Brunsdon from sales, through survey to final installation was extremely well managed. Time lines were fully explained and adhered to, the sign-off procedure was clear and throughout we were dealing with pleasant, customer focused people.
The installation team were particularly efficient and helpful. The quality of the survey was good which meant there were no surprises and our installers were thorough, extremely careful and paid great attention to detail.
We are very pleased with the final result which has significantly enhanced our property as well as improving the quality of our day to day living.

19 de septiembre de 2021
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Respuesta de Jack Brunsdon & Son

Dear Mr A

Thank you so much for your lovely comments and review! We are so happy to hear that you were pleased with the process all through from sales to installation.

I will ensure that your comments are passed on to the whole Jack Brunsdon & Son team as well as Brendan and Ryan who did your installation. They will be over the moon to hear your comments on their work!

Many thanks for your review and custom Mr A!

Kindest regards

Hannah Wardle
Sales and Marketing Assistant
Jack Brunsdon & Son

Valorada con 5 estrellas sobre 5

High quality materials and finish

High quality materials and finish, sound advice on use and maintenance.

15 de septiembre de 2021
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Respuesta de Jack Brunsdon & Son

Dear Mrs A

Thank you so much for sending in your review! We are really pleased to hear that you are happy with our bespoke product and the service we provide.
We wish you many happy years with your lovely new entrance door!

Kindest regards

Hannah Wardle
Sales and Marketing Assistant
Jack Brunsdon & Son

Valorada con 5 estrellas sobre 5

Brilliant service

Brilliant service! We are very happy with a new windows. Helpful advice from start to finish. The guys who came to install the windows were excellent and installed the windows quickly and tidily. Very happy

6 de septiembre de 2021
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Respuesta de Jack Brunsdon & Son

Dear Kate

Many thanks for your lovely review! It makes us so happy to hear that you are pleased with the service and our beautiful product. I will ensure your commendation for the installation team is passed on. Many thanks for your custom, enjoy your new windows!

Kind regards

Hannah Wardle
Sales and Marketing Assistant
Jack Brunsdon & Son

Valorada con 5 estrellas sobre 5

The service was good

The service was good, and the fitters who came were courteous and considerate, and did a good job. I am very happy with Jack Brunsdon and am a repeat customer.

26 de julio de 2021
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Respuesta de Jack Brunsdon & Son

Dear Mr P

Many many thanks for your review! We are so happy to hear that you are pleased with both the service and the product we provided. I will pass on your comments to the Installation team as they will be thrilled to hear your kind words.

We wish you many happy years with your new installation!

Kind regards

Hannah Wardle
Sales and Marketing Assistant
Jack Brunsdon & Son

Valorada con 5 estrellas sobre 5

Exceptional installation service

Exceptional installation service. The door is of the highest quality and Brendon, the installer, was absolutely charming. We would not hesitate to recommend Jack Brunsdon & Son.

26 de julio de 2021
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Respuesta de Jack Brunsdon & Son

Dear Mr P

Many thanks for posting your review and your comments. We are so happy to hear that you love your new door and the service we provided. I passed on your comments to our hardworking installers and it was much appreciated.
We wish you many happy years with your new door!

Kind regards

Hannah Wardle
Sales and Marketing Assistant
Jack Brunsdon & Son

Valorada con 5 estrellas sobre 5

New stable door

Perfect job done, from beginning to end excellent, service, exactly what I wanted, could not be more pleased.

26 de julio de 2021
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Respuesta de Jack Brunsdon & Son

Dear Mrs D

Thank you for your lovely comments on both our service and product. We are very pleased that you are happy with your new Stable Door. Thank you for your continued and loyal custom!

Kind regards

Hannah Wardle
Sales and Marketing Assistant
Jack Brunsdon & Son

Valorada con 5 estrellas sobre 5

New front door and window…

New front door and front window installed last week and I am absolutely thrilled with the result. Danny and Debbie’s workmanship was excellent, they were professional, friendly and efficient!

23 de julio de 2021
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Respuesta de Jack Brunsdon & Son

Dear Ms H

Thank you ever so much for your great review! We loved seeing the installation photos of your beautiful new door, it looks fantastic. Many thanks for your kind comments. When I passed on your commendation to the installation team they were so pleased. We hope you have much enjoyment from your lovely new entrance door!

Kind regards

Hannah Wardle
Sales and Marketing Assistant
Jack Brunsdon & Son

Valorada con 5 estrellas sobre 5

We are really pleased with the windows…

We are really pleased with the windows and door we purchased from Jack Brunsdon & Son.
All appointments were kept as promised and everythung happened on time as we had been told. The quality and fit of the frames is excellent, and the installation was performed really professionally and with all necessary caution taken during the pandemic. The fitters left everything really neat and tidy behind them and made an excellent job of making good the surrounding walls and finishings. All in all a great service and we are very happy. Thanks.

19 de junio de 2021
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Respuesta de Jack Brunsdon & Son

Dear Mrs B

Thank you so much for your kind comments and brilliant review! We are so pleased that you were happy with both the installation and the product we designed.

We hope you have lots of enjoyment out of your new beautiful windows and doors and thanks again for your comments and loyal custom!

Kind regards

Hannah Wardle
Sales and Marketing Assistant
Jack Brunsdon & Son

Valorada con 4 estrellas sobre 5

Jack Brunsdon in Richmond upon Thames

Jack Brunsdon have just finished a major fit of windows and large door section to the front façade of our house, following a successful rebuild of the windows on the rear façade in 2020. All of the team from the initial sales through to the surveying and the fitting together with the supply of all materials has gone really well and on time. I think you pay for quality and that is what I think we have.

15 de junio de 2021
Opinión espontánea
Valorada con 3 estrellas sobre 5

Disappointing service and slow!

I have no doubt that the end product will be good and of a high quality. However the service and timeframes so far have been lacking. I placed the order and paid a 50% deposit in January. I was given an estimated lead time of 14 weeks. The latest installation date I have been offered is 21st June. That's 20 weeks.

MIstakes were made in the original quote. The surveyor needed to come back as the quoted suggestion wasn't going to work. Email responses are a bit patchy. I was only told about the need for scaffolding (with associated extra cost) after placing the order. It's just been a bit disappointing and disorganised. That said I am sure the end product will be good. But after a wait of 20 weeks and much to-ing and fro-ing and admin mistakes along the way, I'm feeling less enthused about these guys than I should be.

23 de abril de 2021
Opinión espontánea
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Respuesta de Jack Brunsdon & Son

Dear Ms M

Further to our recent correspondence, please be assured that we continue to try to move the installation date forward as much as possible. Our products are hand crafted and such levels of craftsmanship takes time. We pride ourselves on the highest possible finish and I do not want to deliver a substandard product.

As I have previously mentioned, we will carry out a full investigation into the delays. My initial views are that some of the delays were due to the building work which involved a redesign. This will be structurally more secure and will allow more light into your home, therefore, the need for a revisit and a second opinion was required. Our design consultants have a vast experience of the products, our processes and installation procedures but are not qualified surveyors and therefore following the surveying visit, it was found that scaffolding was necessary to support part of your property, rather than gain access for fitting, which was therefore an additional cost.

I do feel that we have suffered during the pandemic with communication as we have been working from home and only returned to the showroom on the 12th April and I sincerely apologise that this has had an effect on your Jack Brunsdon experience.

We apologise that you feel at this stage disappointed so far, however, I have no doubt that you will be truly satisfied once the installation is complete and I very much look forward to seeing the transformation of your home.

Valorada con 5 estrellas sobre 5

Excellent

Absolutely delighted with our new windows.

As a previous customer, we didn't hesitate to return to Jack Brunsdon who as usual, lived up to their reputation for super-high quality. From the initial visit onwards, we received helpful advice and service from everyone we dealt with - all in a friendly and highly professional manner. The fitters, Brydon and Ryan, were a pleasure to have around. They completed the installation with the minimum of disruption and on time. Their work was to a very high standard.

Top marks all round!

28 de marzo de 2021
Valorada con 5 estrellas sobre 5

We are delighted with our new windows…

We are delighted with our new windows and have also received very positive comments from passers by. They are finished to a very high standard and the fitters were quick, clean and efficient and went to extra lengths to make sure we were happy with the end result. Great service.

21 de marzo de 2021
Valorada con 5 estrellas sobre 5

Excellent work by the Jack Brunsdon…

Excellent work by the Jack Brunsdon team, from the initial phone call to express an interest in their doors, to the completion and instillation of our doors. The process was smooth, all staff were courteous and knew their products well enough to answer our many questions. We were kept well informed at every step of the way and the company done what they promised to do in the timeframe given. The end result was the instillation of our beautiful rear and front doors.
The only downside is the actual time it takes for the door to be made.

17 de marzo de 2021
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Respuesta de Jack Brunsdon & Son

Dear Mrs S

Thank you ever so much for sending in these great comments. It makes us so happy to hear that you love your new entrance door and back door and that you enjoyed the whole process with us from the initial contact to the installation.

Thank you for your custom and enjoy your beautiful new doors!

Kindest regards

Hannah Wardle
Sales and Marketing Assistant
Jack Brunsdon & Son

Valorada con 5 estrellas sobre 5

Absolutely love my new stable door

Absolutely love my new stable door. Everyone I spoke to was really friendly and focussed on delivering an excellent product that completely met my needs. Very happy with our decision to use Jack Brunsdon.

24 de febrero de 2021
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Respuesta de Jack Brunsdon & Son

Dear Liz

Thank you so much for your review.! It makes us so pleased to hear you are happy with your new stable door and the service we provided. Many thanks for your custom!!

Warm regards

Charlotte Whelan
Business Unit Director

Valorada con 5 estrellas sobre 5

Cottage windows on heritage building

The salesperson and surveyor visits were easy and informative. We delayed committing for 2 years but Brunsdon held our information and were able to restart when we were ready. The installation was really quick (4 windows, 2 short days) and Brendan and Ryan were polite, made a good job and cleaned up thoroughly. The overall price was competitive (we had 2 other quotes. The finished result looks good and functions perfectly. We especially like that in the cottage window style, the central mullion opens with the "slave" casement, so there is a large opening suitable as a fire exit if needed.

13 de febrero de 2021
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Respuesta de Jack Brunsdon & Son

Dear Mr B

Many thanks for your great review! It makes us so happy to hear the words of our customers as customer satisfaction is what we work so hard for. I will make sure the installation team hear your kind comments it will make their day!
We wish you many happy years with your new windows and thank you so much for choosing Jack Brunsdon & Son!

Warm greetings
Charlotte Whelan
Business Unit Director

Valorada con 4 estrellas sobre 5

Great people

Great people, good product, installed to a high standard.

13 de enero de 2021
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Respuesta de Jack Brunsdon & Son

Many thanks for your lovely review! We are so pleased you are happy with our product and service here at Jack Brunsdon & Son. We wish you many happy years with your new installation!

Warm greetings
Charlotte Whelan
Business Unit Director

Valorada con 5 estrellas sobre 5

We are over the moon with our new windows

We are over the moon with our new windows and front door, they look beautiful and have transformed our house. The process was great too, we received good honest advice throughout the specification process. The team who came to install were equally professional, friendly and considerate and did an amazing job. I’d say we are quite (very) particular and we didn’t have to question anything that was done. Overall very pleased.

8 de enero de 2021
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Respuesta de Jack Brunsdon & Son

Dear Mr Gardiner

Thank you very much for your lovely feedback! It makes us so happy to hear that you are pleased with both the service and the installation process. We will pass on your comments to the installation team that attended.
We wish you many happy years with your new windows and doors and thank you for being a great customer!

Best Regards

Charlotte Whelan
Jack Brunsdon & Son

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