Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

So expensive!!! Have now gone back to my usall landline number that costs me £7.95 a month. Wont be using this JailTele service no more !!!! Cost me around £70-£80 in 1st week the minutes seem like th... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

The service is brilliant to use in the sense my partner never has to worry about credit ti stay in contact but the fact you can’t change your forwarding number yourself if you change your phone number... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service. Helpful and supportive staff. Emailed with concerns about my new plan. Informed I had purchased wrong plan. My plan was changed immediately - no problems. Quick responses to ema... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Highly recommend, i get the platinum bundle at 1000mins for only £22 its really cheap for my partner to ring us and can talk for hours! You can change your bundle according its not a set price so if... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de servicios de telecomunicaciones

Información proporcionada por diversas fuentes externas

JailTele.com provides local phone and FreePhone numbers in United Kingdom to significantly lower the cost of calls from inside the prison. The company aims to be the first and cheapest option on the market.


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

155 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,4

Todas las opiniones

(155)

12 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

10i/10 services

10i/10 services . Perfect for staying intouch with loved ones. Thank you

12 de enero de 2024
Logotipo de JailTele

Respuesta de JailTele

Thank you for your review!

Valorada con 1 estrellas sobre 5

So expensive!!

So expensive!!! Have now gone back to my usall landline number that costs me £7.95 a month. Wont be using this JailTele service no more !!!! Cost me around £70-£80 in 1st week the minutes seem like they burn so quick!!! Strongly do not reccomend this company. Better off using virtual landline it costs the prisoner 60p for 20mins & £7.95 a month for me & goes direct to my mobile phone number.

11 de enero de 2024
Logotipo de JailTele

Respuesta de JailTele

Dear Customer,
please note you're comparing the FreePhone service to the landline which is totally different. The FreePhone service doesn't charge the inmate inside which is a huge benefit.

Valorada con 5 estrellas sobre 5

Fast friendly service. Fixed my issue within minutes …

Twice tonight I mucked up my order and did the wrong thing. First time I got my refund and second time they fixed my mistake . After sending live chat it was all done within minutes. Great service to stay intouch with loved one. Thank you for all the stuff yous do to help stay connected to our family in jail. Would definitely recommend

12 de enero de 2024
Opinión espontánea
Logotipo de JailTele

Respuesta de JailTele

Thank you for your review!

Valorada con 5 estrellas sobre 5

Jailtele

So much cheaper for my fiancé to call me and it’s good value for money

13 de noviembre de 2023
Logotipo de JailTele

Respuesta de JailTele

Thank you for your review!

Valorada con 4 estrellas sobre 5

Good service!

Good service!

Saved us money in the long run as costs my partner half the price using the phone in there. Had no issues 1st month of using it was great. Since then our calls are cut off after 15 minutes, then other times they last longer and today my partner tried calling twice and the calls were failing and my mobile never rang. As you can imagine it doesn’t go down too well when your partner thinks you’re rejecting his phone calls. I emailed jailtele over a week ago raising the issue of my phone calls cutting off after 15 minutes but still awaiting a response

4 de septiembre de 2023
Opinión espontánea
Logotipo de JailTele

Respuesta de JailTele

Thank you for your review!

Valorada con 5 estrellas sobre 5

Really great it dose what it says I…

Really great it dose what it says I have the pay as you go and my inmate has not had to top up his phone once every time I had a question I have had a replay really nice and helpful and polite and always helped with what I need would recommend the pay as you go one

11 de agosto de 2023
Logotipo de JailTele

Respuesta de JailTele

Thank you for your review!

Valorada con 3 estrellas sobre 5

Unfortunately I made a mistake on there…

Unfortunately I made a mistake on there and purchased the wrong package Iv been waiting on a response to get this solved asap as time is precious when trying to contact a loved one but responses are very slow :( but it’s a good thing to have

26 de agosto de 2023
Opinión espontánea
Logotipo de JailTele

Respuesta de JailTele

Thank you for your review!

Valorada con 1 estrellas sobre 5

Calling issue

I bought the line for one of my friends he’s in jail. He can’t make more than one call a day and I’ve paid £22 for 1000 minutes.

17 de julio de 2023
Logotipo de JailTele

Respuesta de JailTele

Thank you for your review!

Valorada con 5 estrellas sobre 5

Perfect

Very good l can speak more

8 de julio de 2023
Logotipo de JailTele

Respuesta de JailTele

Thank you for your review! :)

Valorada con 5 estrellas sobre 5

Amazing service

Amazing service , made it so me and my partner can talk endlessly whilst he's away

12 de junio de 2023
Logotipo de JailTele

Respuesta de JailTele

Thank you for your review! :)

Valorada con 1 estrellas sobre 5

You had my money then ?????

9 de abril de 2023
Logotipo de JailTele

Respuesta de JailTele

Dear Customer,
you can get in touch with our support team at any time if you have any questions or concerns. We will contact you shortly to find out how we can assist you as apparently you are not happy with our service somehow.

Valorada con 2 estrellas sobre 5

The service is brilliant to use in the…

The service is brilliant to use in the sense my partner never has to worry about credit ti stay in contact but the fact you can’t change your forwarding number yourself if you change your phone number is a big downfall for me! You have to contact customer service and wait for a response which I’m STILL waiting for. It takes too long and I just know my partner will be trying to contact me! Not happy about that at all

29 de junio de 2023
Opinión espontánea
Logotipo de JailTele

Respuesta de JailTele

Dear Customer, thank you for your review. Your forwarding number has been updated.
We're glad you found our service useful to stay in touch with your inmate.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más