Jaipur Rugs Opiniones 

97
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

After looking everywhere for wool mix rugs that fix our uniquely sized space, we ended up deciding on a custom sized rug from Jaipur Rugs based on one of their standard designs. The online quoting a... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

it took three attempts to get me a rug that was not damaged. Original rug came damaged, it was literally stabbed by a forklift and had holes through it, it was replaced again and same thing. Finally... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Jaipur rugs lives up to its name for beautiful and designer carpets. Their online store is aptly supported by their sales team and Ruchika helped visualize and finalise the design as per our needs. On... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had bought a couple of rugs on sale and after receiving them, I felt I had not picked the right ones. I contacted their customer service and I cannot believe how prompt and helpful there were. After... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Fabricante de alfombras
  2. Tienda de alfombras

Escrito por la empresa

From traditional to contemporary, you'll find a variety of rugs in 10,000 plus designs and 1,000 plus colors that are ideal for every space. All our rugs are handmade by skilled artisans in India. Moreover, you can also customize and design your rugs with us. Make the most of free virtual consultations with our rug experts, who will guide you through rug selection and styling tips. Additionally, we provide FREE delivery. Our multiple secure payment methods guarantee that you can shop hassle-free. Swatches available


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

97 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

Todas las opiniones

(97)

10 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

After sales services are worst

I bought 3 carpets from them but the time when i decided to get them washed. Real nightmare started for me. I called them, whatsapp them, email them but no reply from their side. Whenever you called the store, they will say. You have to email. It’s been more than 3 months now still got no response.

I will not recommend them at all. Till the time you’re paying,They’ll be quick in reply, afterwards you are nobody to them.

16 de septiembre de 2024
Opinión espontánea
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Respuesta de Jaipur Rugs

Dear Ms Bhawana,
We sincerely apologize for the inconvenience caused by our after-sales service. Kindly share the details at shop@jaipurrugs.com so we can assist you further.

We look forward to hearing from you.
warm regards,
Arpita Jain
Manager - Online Sales

Valorada con 5 estrellas sobre 5

Thank you , Ruchika , thank you Jaipur rugs !

I want to take this opportunity to say a big thank you to Ruchika Jain from Jaipur rugs. Ruchika has been a tremendous help in making my vision a reality. She was kind enough to share some specific rug photos based on my ask and the layout and color scheme of my room. Then she took my shopping experience a step ahead and created the renders of how the rugs that I had liked would look in my room. It was super helpful as I could make up my mind about which one to buy so easily. From there on … the payment link was sent to me … and before I knew, my rug was delivered to me. To top it all … this entire conversation happened on WhatsApp … I did not have to chase anyone , call repeatedly … nothing … just super easy and efficient and the quality of my rug was fabulous. They even sent me a complimentary rug … thank you Jaipur rugs for making my shopping experience easy breazy .. Ruchika hain - you rock !!

23 de octubre de 2024
Opinión espontánea
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Respuesta de Jaipur Rugs

Dear Ms Bhavna, Thank you so much for sharing this wonderful feedback! We are delighted to hear that Ruchika provided you with such a seamless and personalized shopping experience. It's our goal to make the process easy and enjoyable for our customers, and we’re thrilled that the renders and prompt service helped bring your vision to life.

We're especially glad you found the WhatsApp communication convenient and effective, and that the entire experience, from selecting your rug to receiving it, exceeded your expectations. Ruchika and the entire Jaipur Rugs team deeply appreciate your kind words, and we look forward to assisting you with any future needs.

May you cherish your beautiful new rug and the complimentary piece!

warm regards,
Arpita Jain
Manager - Online Sales

Valorada con 1 estrellas sobre 5

Worsted company in Jaipur

This company is utter useless, they don’t even value their own product! Peak of politics and favorism happens here and if you know your work then u have no place here, the uneducated managers will push u down to resign. All the product team manager, content team manager, ecom managers are incapable. This company doesn’t know how to hire then cry all the time saying we don’t have adequate resources.Dhang ke hire kroge tab milega na

16 de octubre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very bad after sales service all they…

Very bad after sales service all they care is to be paid after payments no reply and what you order and what gets delivered there's a big difference I would suggest go for some other brand

MONEY MINDED COMPNY......

10 de octubre de 2024
Opinión espontánea
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Respuesta de Jaipur Rugs

Hello Mr Maulin Shah,

We apologize for any inconvenience this may have caused. At Jaipur Rugs, our goal is to ensure 100% customer satisfaction. Kindly share your order details or sales invoice so we can assist you further.
Look forward to your revert

Warm Regards
Arpita Jain
Manager - Online Sales

Valorada con 5 estrellas sobre 5

great service and experience

great service and experience

30 de julio de 2024
Opinión espontánea
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Respuesta de Jaipur Rugs

Dear Alekya Reddi,

Thank you for your valuable review and sharing the overall experience of buying a rug. We hope that you are cherishing the rug you own now.

Warm Regards
Arpita Jain
Manager - Online Sales

Valorada con 5 estrellas sobre 5

Ordered a custom size carpet from…

Ordered a custom size carpet from Jaipur Rugs. Not only did they deliver it before time, they also gave excellent finishing on the carpet. Must say the quality is fantastic.

16 de agosto de 2024
Opinión espontánea
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Respuesta de Jaipur Rugs

Hello Mr Abhishek,

Thank you for your valuable review and sharing the overall experience of buying a rug. We are delighted to hear that you are cherishing the rug you own now.

Warm Regards
Arpita Jain
Manager - Online Sales

Valorada con 5 estrellas sobre 5

Absolutely wonderful company

Wonderful company! I was a little apprehensive ordering a rug from overseas but I couldn’t be happier with my rug. The communication was excellent and my rug only took two weeks to arrive from India to Australia with tracking all the way. The rug itself is stunning and a beautiful quality. I would recommend Jaipur rugs to anyone. Brilliant company!

19 de agosto de 2024
Opinión espontánea
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Respuesta de Jaipur Rugs

Dear Heather Parker,

Thank you for your valuable review and sharing the overall experience of buying a rug. We are delighted to hear that you are cherishing the rug you own now.

Warm Regards
Arpita Jain
Manager - Online Sales

Valorada con 1 estrellas sobre 5

Very bad after sales service all they…

Very bad after sales service all they care is to be paid after payments no reply and what you order and what gets delivered there's a big difference I would suggest go for some other brand

6 de agosto de 2024
Opinión espontánea
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Respuesta de Jaipur Rugs

Hello Mr Nikhil,

We apologize for any inconvenience this may have caused. At Jaipur Rugs, our goal is to ensure 100% customer satisfaction. Kindly share your order details or sales invoice so we can assist you further.
Look forward to your revert

Warm Regards
Arpita Jain
Manager - Online Sales

Valorada con 5 estrellas sobre 5

Our rugs from Jaipur were more lovely…

Our rugs from Jaipur were more lovely than the pictures. Customer service was outstanding! Everyone was so helpful and they always answered within 24 hours or less! I highly recommend this business!

10 de agosto de 2024
Opinión espontánea
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Respuesta de Jaipur Rugs

Hello,

Thank you for your valuable review and sharing the overall experience of buying a rug. We are delighted to hear that you are cherishing the rug you own now.
Warm Regards
Arpita Jain
Manager - Online Sales

Valorada con 5 estrellas sobre 5

Excellent service and top quality rugs

I literally ordered our rugs via whatsapp after looking through their website. We had a sample sent out and we were very happy with the quality so went ahead and ordered. Paid 50% up front and remaining prior to them being shipped. I was kept up to date on the progress of the rugs at all times. I loved that we could order to the size we wanted, not just standard off the shelf sizes. I even ordered a hall runner to match the other 2 rugs. From first enquiry to delivery I was very impressed. Would highly recommend!
We are based in Glenelg South Australia

9 de agosto de 2024
Opinión espontánea
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Respuesta de Jaipur Rugs

Dear Vanessa,
Thank you so much for taking the time to share your experience! We're thrilled to hear that you were impressed with both the quality of the rugs and the level of service you received. Customizing the sizes to fit your space perfectly is something we take pride in, so it's wonderful to know you appreciated it.
We're delighted that the hall runner matched perfectly with the other rugs, and that the process—from your first inquiry to delivery—was smooth and satisfying for you.
Your recommendation means a lot to us. We're always here if you need anything in the future!
Warm regards,
Arpita Jain
Manager - Online Sales

Valorada con 5 estrellas sobre 5

We had a great experience working with…

We had a great experience working with Jaipur rugs. Especially with Salman , he was very prompt and at given point and handled everything with eas and made it much more easier for us to select the perfect rug for our clients. Within such a short period of time from sourcing the shortlisted rugs to sending them to clients to review Salman and his team were so cooperative and made sure that we had no hustle in selecting one. Big thanks !!! Cheers !! Keep up the great work you do Salman.

31 de julio de 2024
Opinión espontánea
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Respuesta de Jaipur Rugs

Dear Kashif Khan, Thank you so much for sharing your wonderful experience with Jaipur Rugs! We are thrilled to hear that Salman and his team provided you with such exceptional service. It’s great to know that the prompt and efficient handling made your rug selection process smoother and hassle-free.

Your kind words mean a lot to us, and we are delighted that we could assist you in finding the perfect rug for your clients. Salman and the entire team at Jaipur Rugs are dedicated to ensuring our customers have the best possible experience, and your feedback is truly encouraging.

Thank you once again for your appreciation. We look forward to serving you again in the future!

Regards
Arpita Jain
Manager - Online Sales

Valorada con 4 estrellas sobre 5

Good rugs, good designs and good customer service

I have purchased multiple pure wool rugs from them. It was indeed great working with their sales and design team. So far, I have been satisfied with their products and look forward to doing business with them in future. The local artisans and weavers did a wonderful job on one of the custom made rugs that I ordered. My orders were handled by Salman and team, who took the responsibility of getting the rugs made and delivered on time. The packaging was also done well. Customers will not be disappointed if they wish to get customized rugs created for themselves.
My only request to the higher level management would be to make the prices more competitive and attractive with respect to pure wool higher knot count rugs.

10 de julio de 2024
Opinión espontánea
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Respuesta de Jaipur Rugs

Dear Mr Sharad, Thank you for your kind words and for taking the time to share your experience with Jaipur Rugs. We are delighted to hear that you have been satisfied with our products and services, and we truly appreciate your continued business and your support for local artisans.

It's wonderful to know that as one team, especially Salman and design team, we have met your expectations.

We are constantly striving to improve our offerings more competitive in the market. We will certainly take your feedback into consideration as we work towards enhancing our customer experience.

Thank you once again for your support and trust in Jaipur Rugs. We look forward to serving you again in the future.

Look forward to serving you soon again.
Regards
Arpita Jain
Manager - Online Sales

Valorada con 5 estrellas sobre 5

One of the best

Great company with quality rugs and extensive options . The availability of customization is handled with professionality and the promptness in all stages from production to communication is handled very well.

It is not my first to work with Jaipur Rugs and will keep them on my top options whenever I need rugs for my next projects.

Shipping & packing is also done in a very professional manner and articles arrive on time.

25 de junio de 2024
Opinión espontánea
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Respuesta de Jaipur Rugs

Hello Mr Aziz,
Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with our rugs and services. Your satisfaction is our top priority, and it's great to know that our customization options, production process, and communication met your expectations.

We look forward to continuing to work with you on your future projects. Thank you once again for choosing Jaipur Rugs!

Warm regards,
Arpita Jain - Manager
Jaipur Rugs

Valorada con 1 estrellas sobre 5

Quality is not worth the price they charge

I bought a rug in discount firstly it looked old product even color was faded at few patches and now after few weeks its shredding .
I paid for it it was not for free . Feel cheated

17 de abril de 2024
Opinión espontánea
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Respuesta de Jaipur Rugs

Dear Mr Saurabh,

Thank you for bringing this issue to our attention. We sincerely apologize for any inconvenience caused. It is disappointing to hear about this, and this is not the experience we wish for our customers.

Could you please share the order details with us? This will help us take the appropriate steps to resolve the matter and ensure it does not happen again.

Thank you for your understanding and cooperation.

Kind Regards,
Arpita Jain
Manager - Customer Support

Valorada con 1 estrellas sobre 5

Do not purchase

I purchased a $2500 Konstruckt Kelle hand woven 8 x10 carpet (60% Wool and 40% viscose). Had it for a couple of days and my friend's dog had urinate a very small amount on the carpet. I immediately blotted and cleaned with a small amount of water and then had it professionally cleaned. What started as a small mark got much larger and turned yellow. The carpet is ruined. According to the Jaipur - the viscose fibres turn yellow if they get wet. Seriously, that's ridiculous. You can't even spill a glass of water on the carpet.

23 de enero de 2024
Opinión espontánea
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Respuesta de Jaipur Rugs

Dear Michelle,

Its sad to hear about your experience with Jaipur Rug. We are waiting to hear from you on your order details so we can assist you further. Please share your sales invoice

Kind Regards,
Arpita Jain
Manager - Customer Support

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