Shocking Lack of Compassion and Support for Children with Special Needs
As a mother of a child with special needs, I am deeply disappointed and disheartened by the way we were treated by the staff at this facility. I would strongly advise other parents of children with special needs to avoid this place, as it is evident that some of the staff lack both understanding and compassion for children who require additional support.
After only one hour of leaving my son in their care, I received a call from a staff member named Janine Morgan. She informed me that I needed to collect my son immediately because he was not listening and would not stay in one place. I calmly explained that my son has special needs, to which she responded by saying that there are other children with special needs on the campus who are “fine.” Her words and tone made me feel as though my child was being viewed as a problem or a burden, rather than as a child who needs support and patience.
Shortly after, she began calling me in a highly agitated and hysterical manner, repeatedly asking when someone would collect my son. I was at work and unable to leave immediately, which caused me immense stress and left me in tears for the rest of the day. I had to make frantic efforts to find someone who could pick him up.
I am appalled that individuals like this are licensed and trusted to work with vulnerable children. In my opinion, they showed no empathy, no understanding, and no basic kindness — qualities that are essential when working with children who have special needs. This experience was not only upsetting but deeply traumatic for both me and my son.
14 de abril de 2025
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