James Porter & SonOpiniones 

560
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My now-fiancée and I first visited James Porter & Sons in January, and met with Molly Maciver who shone light on every aspect of designing our ring together. From the daft questions to the hyper-spe... Ver más

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Valorada con 5 estrellas sobre 5

We bought my engagement ring and our wedding rings from James Porter and the ladies in the shop made both experiences so special. So attentive and listened exactly to what we liked and showed us all t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The packaging my Farer watch arrived in along with the handwritten note added a whole lot of class to my timepiece purchase experience. Setting the time on the Farer was a nice touch. I will be a retu... Ver más

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Valorada con 5 estrellas sobre 5

My partner and I visited James Porter & Son today and we were served by the most helpful, patient and lovely Sarah Gillan. We spoke at length about what engagement ring I wanted and we found the perfe... Ver más

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Información sobre la empresa

  1. Joyería
  2. Joyero
  3. Servicio de reparación de joyería
  4. Servicio de reparación de relojes de pulsera
  5. Relojería

Escrito por la empresa

James Porter & Son is a family-owned jewellery and watch specialist with three dedicated boutiques located in Glasgow's world-famous Argyll Arcade. Founded over 160 years ago, it is one of Scotland's oldest businesses and is now in its 5th generation with great-great-grandson Simon Porter at the helm. With a rich heritage spanning over a century, this independent establishment has built an unshakeable reputation as one of Scotland's premier destinations for diamond engagement and wedding rings, high-end jewellery, and luxury timepieces. The name James Porter & Son is synonymous with quality, trust, and impeccable craftsmanship. Beyond the glittering displays, what truly sets James Porter & Son apart is their unwavering commitment to customer service. Knowledgeable and friendly staff offer personalised consultations – in-store and online – guiding clients through the process of selecting or even crafting the perfect piece for any occasion, be it an engagement, anniversary, or a gift to mark a significant milestone. With a premier e-commerce platform, James Porter & Son offers a seamless and intuitive online shopping experience with stringent security measures guaranteeing safe transactions and backed by a dedicated customer support team, ensuring timely deliveries and hassle-free returns. Situated in the bustling metropolis of Glasgow, yet offering an oasis of luxury and serenity, James Porter & Son is not merely a store—it is an experience.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

560 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(560)

43 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Long-Standing Trust and Exceptional Service

I have been using James Porter & Son since the early 90s, and my experience with them has always been outstanding. Over the years, they have consistently provided top-notch service, and I’ve never been disappointed.

What truly sets this company apart is its staff. They are not only professional but also incredibly friendly and approachable. It’s clear that they genuinely care about their customers, and that’s something that can be hard to find these days.

Whether it’s the attention to detail or the friendly demeanor, James Porter & Son has earned my trust and loyalty. I wouldn’t hesitate to recommend them to anyone looking for excellent service backed by years of expertise.

Joe Sweeney

9 de abril de 2025
Opinión espontánea
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Respuesta de James Porter & Son

Thanks for this lovely review Joe! It is wonderful to hear you have been receiving that kind of service for 30 years from us now! It is always a pleasure to see you in store :)

Valorada con 5 estrellas sobre 5

Helpful and efficient

Really helpful on the phone. Completed the order on the website and the item was in the post same day.

1 de abril de 2025
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Respuesta de James Porter & Son

Thanks for taking the time to leave us a review Mark! We hope we can assist again in the future :)

Valorada con 5 estrellas sobre 5

Easy to purchase from website and very…

Easy to purchase from website and very pleased with the watch.
Not their fault but the delivery was messed up due to Royal Mail.
Otherwise I would definitely recommend James porter & son.

1 de abril de 2025
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Respuesta de James Porter & Son

Thanks for the review Jon! Sorry to hear about the delivery mess up. let us know if there us anything we can help with :)

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service and beautiful earrings. Always delighted to shop here.

31 de marzo de 2025
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Respuesta de James Porter & Son

Glad you are happy with your order! Hope we can assist again in the future :)

Valorada con 5 estrellas sobre 5

Great communication and speedy service

Easy process and great communications from the team, checking is ordered the right size and then informing me when my ring had been dispatched

25 de marzo de 2025
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Respuesta de James Porter & Son

Glad you are happy with your purchase :) We hope we can assist again in the future.

Valorada con 5 estrellas sobre 5

Absolutely first class service!

Absolutely first class service!! Highly recommend this company!

21 de marzo de 2025
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Respuesta de James Porter & Son

Thanks for taking the time out to leave us a review! Hope we can help again in the future :)

Valorada con 5 estrellas sobre 5

Very helpful and responsive customer service

There was a couple of questions we had regarding a piece of jewelry, an email sent to James Porter was quickly replied to, by Clare, with an attached video of the item she created helpfully answering all questions.
When ordered confirmation came through quickly and delivery was next day.

13 de marzo de 2025
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Respuesta de James Porter & Son

Thank you for taking the time out to leave us this lovely review! Glad you are happy with your order and we hope we can assist again in the future :)

Valorada con 5 estrellas sobre 5

Excellent customer service and…

Excellent customer service and communication. I wanted a specific necklace for my partner and Claire and the team at James Porter went above and beyond to make it happen. Highly recomended.

12 de marzo de 2025
Opinión espontánea
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Respuesta de James Porter & Son

Thank you Steve, it was a pleasure being able to assist you with your purchase :)

Valorada con 5 estrellas sobre 5

High quality jewellery beautifully…

High quality jewellery beautifully parcelled. Really appreciated the gift bag that accompanied the order. Very prompt delivery so very good service all round.

4 de marzo de 2025
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Respuesta de James Porter & Son

Thank you or the review Christine! Glad you were happy with the service :)

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service and prompt delivery.

3 de marzo de 2025
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Respuesta de James Porter & Son

Thank you! We hope you will shop with us again in the future :)

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, ordered watch and within a couple of days the order was confirmed, strap adjusted, and shipped. Excellent value on price, excellent customer service, fast, reliable, honest, and straight forward, very happy, I have no reservation to highly recommend these jewellers .

13 de febrero de 2025
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Respuesta de James Porter & Son

Thanks for the lovely review! We hope we can assist you again in the future :)

Valorada con 5 estrellas sobre 5

Excellent service

Excellent communication, service, and rapid delivery.

27 de enero de 2025
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Respuesta de James Porter & Son

Thank you for taking the time to leave us a review! We hope we can assist again in the future :)

Valorada con 5 estrellas sobre 5

Excellent customer service

It made all the difference that I was able to speak to someone who answered all my questions in a helpful and friendly manner. My purchase was as described, it arrived well packaged and swiftly. I would recommend this business.

30 de enero de 2025
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Respuesta de James Porter & Son

So glad you are happy with your purchase. We hope to assist you again in the future :)

Valorada con 5 estrellas sobre 5

Visited James Porter again today and…

Visited James Porter again today and received the customary exemplary service from Jacqueline Henderson. Thanks for excellent advice as ever and recommendations. We always appreciate the service she gives us and her genuine delight in helping people shines through. She takes a genuine interest in her customers and ensures a personal tailored approach. We will visit you soon again Jacqueline! Thank you, MM

1 de febrero de 2025
Opinión espontánea
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Respuesta de James Porter & Son

Thanks for this lovely review! Your feedback means a lot to us and we are thrilled you had a lovely experience in store with Jacqueline! We hope to see you again in the future :)

Valorada con 5 estrellas sobre 5

My watch arrived well packaged up the…

My watch arrived well packaged up the day after I ordered it.
The order acknowledgement was swift and the delivery was as promised.
Would certainly shop with James Porter again.

8 de enero de 2025
Opinión espontánea
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Respuesta de James Porter & Son

Thank you for the review Rosie! Lovely to ear your feedback, and hope you will shop with us again in the future :)

Valorada con 5 estrellas sobre 5

Like clockwork

From ordering the watch to receiving said watch was a easy and hassle free.

3 de enero de 2025
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Respuesta de James Porter & Son

Thank you for the feedback! We hope we can assist you again in the future :)

Valorada con 5 estrellas sobre 5

A pleasant though brief experience

A pleasant though brief experience. Friendly and accomodating staff in a store full of awesome watches.

31 de diciembre de 2024
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Respuesta de James Porter & Son

Thanks for taking the time to leave us a review. Glad we could help, however brief and hope to do so again in the future :)

Valorada con 5 estrellas sobre 5

Seiko SLA073J1

Fantastic watch. Great discount on offer and very quick delivery.

18 de diciembre de 2024
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Respuesta de James Porter & Son

Thank you for the review Peter, happy to help! :)

Valorada con 5 estrellas sobre 5

First Class Service

My Fiancé and I purchased an engagement ring approximately two years ago, with multiple diamonds. We were delighted with the professionalism of the ladies in the Argyl Arcade branch and their hospitality. Unfortunately, two years later one of the stones came loose on the ring and was lost. On presenting the ring to the team in the Argyle Arcade branch they decided to investigate the reasons for the stone coming out. After four weeks the shop called us and informed that they would replace the stone and make the ring as good as new at their cost. The quality of the ring repair and assistance from the staff was second to none. I would highly recommend James Porter & Sons to anyone seeking to purchase fine Jewlery, as this level of customer service from a retailer is very rare these days.

James / Cumbernauld

1 de diciembre de 2024
Opinión espontánea
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Respuesta de James Porter & Son

Thank you for the review James! Glad we were able to provide you with your aftercare too and hope to see you again in the future :)

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