I was looking for a gift for my nephew who was starting his first year as a middle school English teacher. I thought that a leather messenger bag might be an appropriate gift. Not only did he love it,... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
What a terrific experience! After connecting with half a dozen other leather companies, I hit upon James Leather. Team Member, Ms. Gitte Davis, was absolutely amazing. She answered all my questio... Ver más
La empresa ha respondido
The overall quality is superb! The craftsmanship is top notch. I truely only have one issue that had i looked closer I woukd not have purchased. The magnetic snaps are really cheap and they do not ho... Ver más
La empresa ha respondido
Absolutely LOVE the Artisan Buffalo Leather Duffel! I gave this to my husband as a gift, and strangers are stopping him in the airport to compliment him on it. The leather is very durably and the qu... Ver más
Información sobre la empresa
- Tienda de bolsos y equipaje
- Tienda de bolsos
- Tienda de ropa
- Tienda de accesorios de moda
- Tienda de bolsos de mano
- Tienda de abrigos de cuero
Escrito por la empresa
James Leather was built on a simple belief: leather goods should be tough enough to handle your life and honest enough to improve with age. We make bags, wallets, jackets, and accessories for men and women who want the real thing. Not fast fashion with a leather label. Not bonded material that cracks after a year. Full-grain leather, crafted to develop character the more you use it — the kind of goods that get passed down, not thrown out. Every product in the James Leather collection is designed around durability first. The stitching, the hardware, the cut — everything is chosen to hold up under daily use without sacrificing how it looks. Rugged doesn't mean rough. It means built right. We serve customers across the United States with fast shipping and a team that takes customer service seriously. If something isn't right with your order, we make it right — no runaround, no fine print. James Leather isn't for everyone. It's for the person who's tired of replacing things and ready to own something that lasts. If that's you, you're in the right place. Explore the full collection at jamesleather.com.
Información de contacto
34 Cottage St, 10940, Middletown, Estados Unidos
- 8455810044
- info@jamesleather.com
- jamesleather.com
3,8
Muy bueno
51 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele tardar más de 1 mes en responder
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Magnet snaps not what I was looking for…
Magnet snaps not what I was looking for but ok for day to day and some travel use. Overall feel and finish also not as sturdy as envisioned. Good size and so far utilitarian in uses.
26 de junio de 2026
Respuesta de jamesleather.com
Hi, thank you for the honest feedback! We're glad it's working well for your day-to-day and travel use. We're always looking at ways to improve our hardware and finish, so this is genuinely helpful for us to hear. Appreciate you taking the time to share it!
Bag is too heavy even empty
Bag is too heavy even empty? Need to return. Please send return slip. Thanks
Steven Thompson
23 de junio de 2026
Respuesta de jamesleather.com
Hi Steve, I am sorry the bag was too heavy for you! Leather bags can sometimes be heavy depending on design and size, we sent you return instructions to your email!
Jacket is fake and not made with real…
Jacket is fake and not made with real leather like advertised I did a smell test and it smells of chemicals and not natural cowhide, it’s entirely too smooth for being full grain cowhide and when I dropped water on it it sat on the surface of the jacket, real cowhide leather soaks up the water. The leather is fake
5 de julio de 2026
Opinión espontánea
Respuesta de jamesleather.com
Hi Mackenzie, Our jackets are made of full grain cow leather, we reached out to you to offer you a resolution if you are not satisfied with your jacket, we didnt get a reply from you, we would be more than happy to assist you!
The customer service was very helpful…
The customer service was very helpful and got back to me within a few minutes!
The bag arrived and looks so good and quality is amazing!!
Looking forward to using it daily!
26 de junio de 2026
Opinión espontánea
Respuesta de jamesleather.com
Thank you for your kind words, we are so happy that you are enjoying your bag!
I ordered a leather backpack from James…
I ordered a leather backpack from James Leather. Then I began to read all the bad reviews. I reached out to them and they promptly emailed me back and assured me they would do everything to make my experience a good one. Well in five days I got my backpack and it exceeded my expectations. It was just as pictured and I am loving using it. I will definitely order from them again.
5 de junio de 2026
Opinión espontánea
Respuesta de jamesleather.com
Damon, thank you so much for giving us the chance to make it right and for coming back to share your experience. That takes a genuinely good person and we do not take it for granted. So glad the backpack exceeded your expectations — we cannot wait to have you back! 🙏
Pathetic! Zero accountability
Pathetic. Refuses to acknowledge the defects (major scratches and holes) even after getting order number and photos! They refuse accountability and keep telling me to look at my own photos of the damaged bag they sent! Steer clear. Pleather!!!!!!!
5 de mayo de 2026
Opinión espontánea
Respuesta de jamesleather.com
Hi, thank you for taking the time to share your experience and we are truly sorry to hear you received a damaged item — that is never acceptable and we completely understand your frustration.
We did carefully review all the photos you shared and we want to gently bring something to your attention — the bag in the images shows a "Johnson & Co." logo, which is not our brand. We are James Leather and every product we sell carries our James Leather branding.
It appears this purchase was made with a different company, and we genuinely feel for you in this situation. We would encourage you to reach out directly to Johnson & Co. as they would be the right point of contact to resolve this for you. We hope you get the help you deserve!
Money well spent!
Beyond the bag I purchased which is fantastic, the customer service was amazing. Which is hard to find these days. The team at James Leather goes the extra mile and I’d like to say thank you for an excellent transaction!
27 de mayo de 2026
Opinión espontánea
Respuesta de jamesleather.com
Thank you so much for taking the time to share this — it truly means the world to us and our team. We work hard every day to make sure every customer feels taken care of, and knowing you felt that makes it all worthwhile. We hope to have you back for a long time to come! 🙏
I truly love the buffalo leather sling…
I truly love the buffalo leather sling bag I purchased from James Leather. The quality of the leather is excellent, the craftsmanship is impressive, and the bag is both stylish and versatile for everyday use.
I did experience an issue with the zipper on my original bag, but James Leather handled the situation exceptionally well and promptly replaced it with a brand new bag. I couldn’t be happier with how they stood behind their product and made things right.
I also want to recognize Aian for the outstanding customer service throughout the process. Aian was professional, responsive, helpful, and genuinely cared about ensuring I had a positive experience. It’s refreshing to work with a company that values both quality products and excellent customer support. Highly recommend!
14 de mayo de 2026
Opinión espontánea
Respuesta de jamesleather.com
Thank you for your kind words; it really means a lot to us!
The jacket ordered is low quality
The jacket ordered is low quality. Not only that, the pads are stictched in wrong. The left elbow pad is sewed in shut. You cant even get your arm in it. Do not waste your money with this phony company.
16 de febrero de 2026
Opinión espontánea
Respuesta de jamesleather.com
Hi, we're truly sorry about the jacket — a sewn-shut elbow pad is a clear manufacturing defect and this should never have passed quality control or left our warehouse. We take full responsibility for this. Please email us at info@jamesleather.com with your order number and we will send you a replacement jacket immediately at no cost to you. We've since tightened our quality checks to prevent this from happening again. We hope you'll give us the chance to make this right. — The James Leather Team
I ordered a backpack which took 4+…
I ordered a backpack which took 4+ weeks to receive after 13 emails to check order status. There is no phone number for this business. Once I got the bag I didn’t like the color and zipper placement and wanted to return the item. After several more emails, I was only offered store credit with a restocking fee of $20. Worst shopping experience ever. Return policy is ridiculous. Unable to contact customer service.
16 de noviembre de 2025
Opinión espontánea
Respuesta de jamesleather.com
Hi, we're truly sorry for the experience you had — 4+ weeks with no clear updates and a return process that left you feeling unheard is not acceptable, and we understand your frustration completely. Since then, we've made significant changes: our shipping and fulfillment is faster, customers now receive real-time tracking updates, and our support team is reachable with much quicker response times. We'd love the opportunity to make this right for you. Please reach out to us directly at info@jamesleather.com and we'll work with you on a solution — whether that's an exchange, store credit, or finding the right bag for you. — The James Leather Team
Very hard to make an exchange.
Very hard to make an exchange.
Poor customer service.
15 de enero de 2026
Opinión espontánea
Respuesta de jamesleather.com
Hi, we're sorry for the experience you had — making an exchange should never be that difficult and we understand how frustrating that must have been. We've made significant improvements to our customer service and exchange process since then. If your issue hasn't been fully resolved yet, please don't hesitate to reach out to us at info@jamesleather.com — we'll be happy to assist you right away. — The James Leather Team
Do not buy
Do not buy. SCAM. I ordered a jacket. It was never delivered. Contacted the company. At first they responded. Now. Nothing. Do not waste your money. They scammed me out of 300 dollars and I got NOTHING They will not respond SCAM
12 de enero de 2026
Opinión espontánea
Respuesta de jamesleather.com
Hi William, we're sorry you had a frustrating experience reaching us. Our records show that your Black Retro Distressed Leather Jacket was fulfilled and delivered on January 16, 2026, with UPS tracking confirmation. We understand that if communication along the way was lacking, that adds unnecessary stress. We've since made real improvements — faster fulfillment, automatic tracking updates, and a customer service team that's much easier to reach. We truly apologize for the experience — The James Leather Team
SCAM DONT SPEND YOUR MONEY HERE
This company is horrible. I explained that I accidentally ordering a men’s brief case and wanted to cancel my order with in 5 minutes of hitting submit. They refused stating my order was already being processed, mind you this request was at 11pm. I highly doubt my order was being processed at 11pm. They told me once I receive it to follow their refund policy. So when I received it, I followed their refund procedures for them to tell me it was a sale item and is not eligible for a refund only a store credit. BEWARE DO NOT ODER FEOM THIS SCAM!
27 de diciembre de 2025
Opinión espontánea
Respuesta de jamesleather.com
Hi, we're sorry for the frustration this caused — wanting to cancel minutes after placing an order is a completely reasonable request and we understand how deflating it is to be told no. We also hear you on the store credit policy for sale items — we know that's not what every customer wants to hear. We've worked on improving our cancellation flexibility and how we communicate our policies upfront so customers aren't caught off guard. We appreciate your feedback and we're sorry we fell short. — The James Leather Team
Duplicate Brief Case Order
I ordered a brief case and it was supose to be sent to my home not my business. It was supposedly corrected but after I received the briefcase at my home a briefcase showed up at my office. I wrote duplicate returned to sender on the second brief case package (it was never opened) and took it to UPS to be returned. I was not given any paper work it was straight forward that it was to be returned to James Leather at their expense not mine. To date they have not acknowlwdged its return. Credit card has been charged twice. Credit card company claims I did follow return policy. James Leather did not have a stated return policy that was included with the order.
1 de julio de 2025
Opinión espontánea
Respuesta de jamesleather.com
Hi Mary Lou, we're truly sorry for everything you went through — a duplicate shipment, being charged twice, and then not hearing back from us is an unacceptable experience and we completely understand your frustration. You handled the return correctly and you should never have been left without an acknowledgment or a resolution. If you returned the item and have not yet received your refund, please reach out to us at info@jamesleather.com with your order number and we will sort this out for you immediately. We're sorry we let you down. — The James Leather Team
Handy but a bit on the large side
The Phoenix duffle looks better than expected with those trims. It’s handy for weekends, but I probably wouldn’t use it as my daily gym bag since it feels large when full.
12 de junio de 2025
Opinión espontánea
Respuesta de jamesleather.com
Hi Marcos, thank you for the honest feedback! The Phoenix Duffle is actually designed with travel in mind, so it tends to feel roomier when packed full. For the gym, one of our smaller sizes would likely feel much more comfortable for daily use. Hope that helps! — The James Leather Team
Bunch of thieves
Ordered a briefcase that arrived defective. No phone number to call, they wouldn’t respond to emails. Finally opened a dispute with my credit card and got my money back.
Do yourself a favor and don’t purchase anything from these thieves.
12 de junio de 2025
Opinión espontánea
Respuesta de jamesleather.com
Hi Natalie, we're truly sorry — a defective item with no one to reach is an inexcusable experience and we completely understand why you felt the way you did. We were not where we needed to be in terms of customer support at that time, and we own that fully. Since then we've added multiple ways to reach us and significantly improved our response times so no customer is ever left without help. We're sorry we failed you. — The James Leather Team
Not Leather - it is plastic
The website says genuine sheep leather, hand crafted, shipped from Texas. The coat arrived three weeks late, it is plastic and shipped from Dubai. They are ignoring all my emails. I have disputed the transaction with my bank. Including sending them the packing slip that says “polyurethane” and value of $15. I paid $309. I’m so upset. I’ve never been ripped off like this before.
22 de septiembre de 2025
Opinión espontánea
Respuesta de jamesleather.com
Hi, we're truly sorry for this experience and we want to address your concerns directly. Our products are made from genuine leather — not polyurethane or plastic. The material description on the packing slip reflects a customs declaration label used for international shipping purposes and does not describe the actual product material. We understand how alarming that must have looked and we should have communicated this more clearly upfront. We're also sorry for the delayed delivery and for not responding to your emails — that was unacceptable on our part. We've made significant improvements to our customer communication since then. If your dispute has not been resolved, please reach out to us at info@jamesleather.com and we will make this right. — The James Leather Team
This firm is nothing but a scam!!!
This firm is nothing but a scam I implore anyone to stay clear of this scamming firm. It is not a leather tradesman working out of his workshop in the USA but a workshop in China. I ordered a Dakota leather bag which looked great on the pictures but received a bag a third of the size that looked nothing like the Dakota and was fit to be a handbag only, it was also badly marked. They offered me a 5% discount at first that eventually rose to 40%, trying to play on saving the planet rather than sending the item back. It’s a disgraceful company that is a complete scam.
24 de julio de 2025
Opinión espontánea
Respuesta de jamesleather.com
Hi Malcolm, we're truly sorry for this experience — receiving a bag that didn't match what you ordered in size or appearance is completely unacceptable, and we understand your frustration. We also hear you on how the resolution was handled — offering discounts rather than a straightforward return process was not the right approach and we apologize for that. We've made significant changes to how we handle product issues and returns since then, and our customers now have a much clearer and fairer path to resolution. We're sorry we fell well short of the standard you deserved. — The James Leather Team
Absolute fraud
Ordered a motorcycle jacket with very specific sizing and color requests. Not only was the color wrong, it was so poorly made that I couldn't even lift my arms to reach the handlebars on my motorcycle. Their "customer service" amounted to this:
offer nothing more than platitudes and delays until they got their money from the credit card company and then going completely dark and no longer responding.
DO NOT do business with this company.
22 de junio de 2025
Opinión espontánea
Respuesta de jamesleather.com
Hi Mike, we're truly sorry for this experience — receiving the wrong color and a jacket that restricts your movement on a motorcycle is a serious issue, not just an inconvenience. We also sincerely apologize for how our team handled the follow-up — going silent is never acceptable and we own that completely. If this was never properly resolved, please reach out to us at info@jamesleather.com with your order number and we will send you a replacement jacket in the correct color and fit at no cost to you. We've made real improvements to our quality control and customer service since then and we're committed to making this right. — The James Leather Team
The company advertisements are blatant…
The company advertisements are blatant lies. The product is not leather but plastic.
False high expectations are created on their deceitful website. The return policy comes to a useless in store credit, so my backpack goes into the bin, another lesson learnt!
Complaint replies are nicely worded and AI generated, as are all James' communication to lure you into buyinng more stuff.
Shameless people!
1 de julio de 2025
Opinión espontánea
Respuesta de jamesleather.com
Hi Andre, I hear you — and I want you to know this is a real person responding, not a template. I'm genuinely sorry your backpack wasn't what you expected. Our products are real leather, not plastic, but I understand that if it didn't feel that way in your hands, no reply from us is going to change that experience. What I can tell you is that we've been working hard on improving everything you mentioned — product quality, how we communicate, and making our return process less frustrating. You deserved better and I'm sorry we didn't deliver that. — James Leather Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.