Very disappointing experience and lack of trust
I made a booking for 2 people through Japan Bus Online on September 4, 2026. The date I selected for the journey was October 2, 2026.
A few hours later, when checking my documents, I discovered that the ticket had been issued for September 4 the exact day I made the booking, when I was physically in Europe.
It makes absolutely no sense that I would intentionally purchase a ticket to travel from Tokyo on the same day that I was in Europe. I have documentation proving that my trip to Japan is planned for October.
I contacted Japan Bus Online three times, explained the entire situation and asked them to investigate what happened. Instead of investigating the possibility of a system error, they simply referred me to their general terms regarding changes and refunds after the departure time.
I am not asking for a change because I made a mistake with the date and then changed my mind. I am stating that I selected October 2 and that the ticket was issued with a different date.
I don't want my money back, all I want is to receive the service I actually intended to purchase: two tickets for October 2.
The way this situation has been handled has left me with no confidence in Japan Bus Online. In my opinion, a booking company should properly investigate when a customer presents a legitimate claim of an error in the issuance of a ticket, rather than simply quoting its terms and closing the matter.
I do not recommend this company and, after this experience, I would not use it again.