Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We just got back from an incredible East Java tour with JVTO and we're still buzzing! 4 days, 3 nights of pure magic - Tumpak Sewu, Mount Bromo, and Ijen Crater were breathtaking. Huge shoutout t... Ver más

Valorada con 5 estrellas sobre 5

Anjas is a professional tour guide! Safe and responsible! With good English to communicate, easy to understand:) If I come again, I will find him to bring me~ hehe:D He will take lots of photos and vi... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Being a solo traveler it was safe and stress free experience with JVTO. The staffs were on time and friendly. Loved the hotels and food recommendations got from the guides. Thank you for the patience... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Taufik our guide has been great. Hiked up mount ijen with a 12 and 15 years old in the wee hours of morning. For those with children, you will know it is not easy. Taufik ensure all briefing is... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Operador de excursiones
  2. Agencia de excursiones
  3. Servicio de transporte con acompañante
  4. Servicio de transporte

Escrito por la empresa

In the chaotic and often unregulated world of adventure tourism, Java Volcano Tour Operator (JVTO) stands as a singular anomaly in East Java. We are not just a travel agency; we are the region’s only expedition specialist founded and led by an active Tourist Police officer, Mr. Agung ("Mr. Sam") Sambuko. This unique lineage defines everything we do. While other operators compete on rock-bottom prices, JVTO competes on peace of mind. Born from Mr. Sam’s years of experience protecting tourists and witnessing the gaps in local safety standards, JVTO was built to bridge the divide between wild, raw adventure and professional, verified security. When you book with us, you aren't just hiring a driver; you are engaging a team that operates with the discipline and logistical oversight of a security operation, backed by official government licensing (NIB 1102230032918). But safety is just the foundation; connection is the experience. We believe that a tour is only as good as the person leading it. That is why we don’t use random freelancers. Our team consists of local legends like Gufron, who doubles as a professional photographer for your memories; Rendi, our technical specialist for the arduous Ijen crater descent; and Pras, a driver whose safety record is as impeccable as his English. At JVTO, we trade in radical transparency. We will never promise you the "Blue Fire" if nature decides otherwise, nor will we hit you with hidden fees halfway up a mountain. We promise you a private, seamless, and deeply personal journey through the fires of Ijen and the mists of Bromo, knowing that behind every breathtaking moment is a rigorous infrastructure of safety watching your back. This is East Java, verified.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

47 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

We just got back from an incredible…



We just got back from an incredible East Java tour with JVTO and we're still buzzing! 4 days, 3 nights of pure magic - Tumpak Sewu, Mount Bromo, and Ijen Crater were breathtaking. Huge shoutout to guide Taufik and driver Joyo - you guys were amazing, made the trip stress-free and super fun 😊. Hotels, food, and the whole expedition exceeded expectations. They were super professional and went above and beyond to make sure everything we asked for was taken care of. Me and my husband are absolutely thrilled and we totally recommend JVTO for an epic, hassle-free adventure!

31 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Taufik our guide has been great

Taufik our guide has been great. Hiked up mount ijen with a 12 and 15 years old in the wee hours of morning. For those with children, you will know it is not easy.

Taufik ensure all briefing is always done prior to all trips and flexible with timing.

When i wanted to eat local durians, he even we dropped by a well known durian stall to ensure we had it before we left!

15 de marzo de 2026
Opinión espontánea
Logotipo de Java Volcano Tour Operator

Respuesta de Java Volcano Tour Operator

Thank you so much for your kind review, Kevin! ⭐⭐⭐⭐⭐

We’re very happy to hear that you had a great experience with Taufik. He always tries his best to make sure every guest feels well prepared and comfortable during the trip, especially for early hikes like Mount Ijen.

It’s great to know you enjoyed the local experience as well, including the durian stop!

We truly appreciate you choosing Java Volcano Tour Operator. 🌋

Valorada con 5 estrellas sobre 5

Nice trip! Anjas is a professional tour guide

Anjas is a professional tour guide! Safe and responsible! With good English to communicate, easy to understand:) If I come again, I will find him to bring me~ hehe:D He will take lots of photos and videos for you as well! What a great trip in East Java!

13 de marzo de 2026
Opinión espontánea
Logotipo de Java Volcano Tour Operator

Respuesta de Java Volcano Tour Operator

Dear Ivan So,

Thank you for your review. As a team led by Tourism Police personnel, guest safety and professional standards are our #1 priority. We’re pleased to hear that Anjas provided a safe, responsible, and enjoyable experience, with clear communication and great support throughout your trip in East Java.

We will gladly arrange Anjas again for your next visit. Thank you for your trust.

Warm regards,
Java Volcano Tour Operator

Valorada con 5 estrellas sobre 5

Had a wonderful time hiking ijen…

Had a wonderful time hiking ijen crater. Our guide aboy was very helpful and gave us alot of history about the volcanoes and blue flame. Highly recommend.

12 de marzo de 2026
Opinión espontánea
Logotipo de Java Volcano Tour Operator

Respuesta de Java Volcano Tour Operator

Dear Karl Kamiya,

Thank you for your review. As a team led by Tourism Police personnel, guest safety and professional guidance are our #1 priority. We’re glad to hear you had a wonderful experience hiking Ijen Crater and that Aboy’s explanations about the volcano and blue flame added value to your trip.

We appreciate your recommendation.

Warm regards,
Java Volcano Tour Operator

Valorada con 5 estrellas sobre 5

3D2N Bromo and Mount Ijen

We did the 3D2N Bromo and Mount Ijen tour. It was organised very well and our tourguide Rendi as well as our driver Holili were super kind and helpful! Great experience :) the accommodations were very nice as well.

1 de marzo de 2026
Opinión espontánea
Logotipo de Java Volcano Tour Operator

Respuesta de Java Volcano Tour Operator

Dear Nina Kliem,

Thank you for your review. As a team led by Tourism Police personnel, guest safety and service quality are our #1 priority. We’re pleased to hear that your 3D2N Bromo and Mount Ijen tour was well organized and that Rendi and Holili were kind and helpful throughout the trip.

We also appreciate your positive feedback about the accommodations. Thank you for choosing us.

Warm regards,
Java Volcano Tour Operator

Valorada con 5 estrellas sobre 5

Great guide and very efficient

1 de marzo de 2026
Opinión espontánea
Logotipo de Java Volcano Tour Operator

Respuesta de Java Volcano Tour Operator

Dear Javen Kok,

Thank you for your review. As a team led by Tourism Police personnel, guest safety and professional standards are our #1 priority. We’re glad to hear you had a great and efficient experience with our team.

Warm regards,
Java Volcano Tour Operator

Valorada con 5 estrellas sobre 5

Mount Ijen/ Mount Bromo was amazing

Our tour guide (KiKi) and driver (Nur) was amazing. Communication was easy, instructions were clear, and they made the experience fun and safe. Kiki also took amazing photos for us. 100% recommend

2 de marzo de 2026
Opinión espontánea
Logotipo de Java Volcano Tour Operator

Respuesta de Java Volcano Tour Operator

Dear Tan Yong Xue Jayden,

Thank you for your review. As a team led by Tourism Police personnel, guest safety and professional service are our #1 priority. We’re pleased to hear that Kiki and Nur made your Mount Ijen and Mount Bromo experience smooth, safe, and enjoyable, with clear communication and great support throughout.

Your recommendation means a lot to us, and we will pass your kind words to both of them.

Warm regards,
Java Volcano Tour Operator

Valorada con 5 estrellas sobre 5

kiki and nur was both fantastic at…

kiki and nur was both fantastic at their job

1 de marzo de 2026
Opinión espontánea
Logotipo de Java Volcano Tour Operator

Respuesta de Java Volcano Tour Operator

Dear Choa Jared,

Thank you for your review. As a team led by Tourism Police personnel, guest safety and professional standards are our #1 priority. We’re glad to hear that Kiki and Nur did a fantastic job and contributed positively to your experience.

Warm regards,
Java Volcano Tour Operator

Valorada con 5 estrellas sobre 5

It was a very fun trip

It was a very fun trip. The driver, Yandi, took great care of us the whole time and brought us everywhere we wanted to go. The guides, Rendi and Yandi, communicated well in English and helped take really great photos. If you’re planning to travel to Surabaya, I highly recommend this place.

26 de febrero de 2026
Opinión espontánea
Logotipo de Java Volcano Tour Operator

Respuesta de Java Volcano Tour Operator

Dear Pat,

Thank you for your review. As a team led by Tourism Police personnel, guest safety and professional service are our #1 priority. We’re glad to hear you had a fun trip and that Yandi and Rendi took great care of you, communicated clearly, and helped capture memorable photos.

We truly appreciate your recommendation for travelers visiting Surabaya.

Warm regards,
Java Volcano Tour Operator

Valorada con 5 estrellas sobre 5

Rendi&yandi good guide

Rendi&yandi good guide

26 de febrero de 2026
Opinión espontánea
Logotipo de Java Volcano Tour Operator

Respuesta de Java Volcano Tour Operator

Dear Chaiwut,

Thank you for your review. As a team led by Tourism Police personnel, guest safety and service standards are our #1 priority. We’re glad to hear Rendi and Yandi made a positive impression during your trip.

Warm regards,
Java Volcano Tour Operator

Valorada con 5 estrellas sobre 5

We have such a wonderful moments

We have such a wonderful moments
Even in the bad weather ,anyway we can enjoy the trip. All The guides are very kindness, friendly and sincerely especially Yandi and Rendi , two thumbs up!!!!!!

26 de febrero de 2026
Opinión espontánea
Logotipo de Java Volcano Tour Operator

Respuesta de Java Volcano Tour Operator

Dear JzB Bro,

Thank you for your kind review. As a team led by Tourism Police personnel, guest safety and comfort remain our #1 priority, even in challenging weather conditions. We’re glad to hear you still had a wonderful experience and that Yandi and Rendi took good care of you throughout the trip.

Your appreciation means a lot to our team.

Warm regards,
Java Volcano Tour Operator

Valorada con 5 estrellas sobre 5

Well organized from pick-up to send…

Well organized from pick-up to send off. Great assistance from both Yandi and Boy throughout the trip. The visit to Mt Ijen, Mt Bromo and especially Madakaripura was well organized and a must see for all travelers to Surabaya/Bromo.

8 de febrero de 2026
Opinión espontánea
Logotipo de Java Volcano Tour Operator

Respuesta de Java Volcano Tour Operator

Dear Nazeem Nasir,

Thank you for your review. As a team led by Tourism Police personnel, guest safety and operational standards are our #1 priority. We’re glad to hear the trip was well organized from pick-up to send-off, and that Yandi and Boy provided great assistance throughout.

We appreciate your recommendation of Ijen, Bromo, and Madakaripura, and hope to welcome you again in East Java.

Warm regards,
Java Volcano Tour Operator

Valorada con 5 estrellas sobre 5

Ahboy was an amazing guide-…

Ahboy was an amazing guide- knowledgeable, caring and fun. Wr're so glad he showed us ljen.

16 de enero de 2026
Opinión espontánea
Logotipo de Java Volcano Tour Operator

Respuesta de Java Volcano Tour Operator

Dear Evan,

Thank you for your review. As a team led by Tourism Police personnel, guest safety and professional guidance are our #1 priority. We’re glad to hear Ahboy made your Ijen experience knowledgeable, caring, and enjoyable. We’ll be sure to pass your kind words on to him.

Warm regards,
Java Volcano Tour Operator

Valorada con 5 estrellas sobre 5

Amazing trip

Had an amazing trip visiting Bromo, Ijen Crater, and Tumpak Sewu Waterfall! Everything was well organized and the price was really good. The staff were super kind and helpful — special thanks to Yandi (our driver who’s been staying with us the whole trip) and Boy (our guide to Ijen crater). They were so friendly and shared lots of useful info. Even though we had to wake up in the middle of the night, it was totally worth it! Highly recommended

16 de enero de 2026
Opinión espontánea
Logotipo de Java Volcano Tour Operator

Respuesta de Java Volcano Tour Operator

Dear Patarachai Sereerat,

Thank you for sharing your experience. As a team led by Tourism Police personnel, guest safety and service quality are our #1 priority. We’re glad to hear the trip to Bromo, Ijen Crater, and Tumpak Sewu was well organized and worth the early mornings. Your appreciation for Yandi and Boy will be passed on to them.

Warm regards,
Java Volcano Tour Operator

Valorada con 5 estrellas sobre 5

Fantastic trip

The tour guides were extremely friendly and accommodating. One of our friends was injured and they helped him as well. Overall, fantastic planning from the team!

2 de enero de 2026
Opinión espontánea
Logotipo de Java Volcano Tour Operator

Respuesta de Java Volcano Tour Operator

Thank you so much, Jiang Tianjian! 🙏
As a team led by Tourism Police personnel, guest safety is our #1 priority. We’re glad you had a fantastic trip, and we hope your friend has recovered well. We’ll be sure to pass your kind words to Anjas, your escort guide. Hope to welcome you back to East Java

Valorada con 5 estrellas sobre 5

What an unbelievable experience

What an unbelievable experience I don't think there is a better tour guide anywhere than Anjas the personal touch he provides and the knowledge he as over everywhere we went will put this company head and shoulders above the rest. One experience we are never going to forget 😁😘

28 de diciembre de 2025
Opinión espontánea
Logotipo de Java Volcano Tour Operator

Respuesta de Java Volcano Tour Operator

Dear John,

Thank you so much for your amazing review. We’re truly honored by your kind words.

We’re delighted to hear that your experience was unforgettable and that Anjas made such a strong impression with his knowledge, passion, and personal touch throughout the journey. He is indeed a great asset to our team, and your feedback will mean a lot to him.

Creating meaningful, memorable experiences is exactly what we strive for, and we’re very happy to know that your trip stood out and will be remembered for years to come.

Thank you once again for choosing JVTO, and we hope to welcome you back for another adventure in the future.

Warm regards,
JVTO | Java Volcano Tour Operator Team

Valorada con 5 estrellas sobre 5

Professional and Knowledgable Guides

JVTO takes pride in assuring their customers by giving them prompt prior information and were quick to answer any questions we had. The driver Yandi and guide Boy, who were assigned to us, were great. We had a wonderful time at Ijen today, were blessed with good weather, and Boy took wonderful photos for us and took us to the scenic spots. Both of them were helpful and kind through the whole tour.

27 de diciembre de 2025
Opinión espontánea
Logotipo de Java Volcano Tour Operator

Respuesta de Java Volcano Tour Operator

Dear Sisca,

Thank you very much for your kind and detailed review.
We truly appreciate you taking the time to share your experience with JVTO.

We’re delighted to hear that you had a wonderful time at Ijen, enjoyed the good weather, and felt well taken care of by Yandi and Boy. Your kind words about their helpfulness and photography mean a lot to us, and we will be sure to pass along your compliments to them.

Providing clear communication, reliable service, and memorable experiences is always our priority. We’re very happy to know we could deliver that for your trip.

Thank you once again, and we hope to welcome you back to Java in the future.

Warm regards,
JVTO | Java Volcano Tour Operator Team

Valorada con 5 estrellas sobre 5

Great tour

Rendi and Fredi were great tour hosts .all your needs were taken care of throughout the tour . All the days were fully explained in advance what to expect and when to be ready

1 de diciembre de 2025
Opinión espontánea
Logotipo de Java Volcano Tour Operator

Respuesta de Java Volcano Tour Operator

Thank you so much for your kind words 🙏
We’re very happy to hear that you enjoyed the tour and that Rendi & Fredi took great care of you throughout the journey. Your feedback means a lot to our team.

Wishing you wonderful travels ahead, and we hope to welcome you back to East Java again someday😊

Valorada con 5 estrellas sobre 5

Ahboy was a phenomenal Ijen guide from…

Ahboy was a phenomenal Ijen guide from start to end. Not only was he incredibly knowledgeable and went out of his way to make sure everything we needed was sorted out (safety, logistics, equipment), he also made sure to build a strong bond with each one of us. Above all, an amazing and fun person to be around and we’re glad he was able to show Ijen to us!

18 de octubre de 2025
Opinión espontánea
Logotipo de Java Volcano Tour Operator

Respuesta de Java Volcano Tour Operator

Thank you so much, Jason!

We’re truly happy to hear you had such a great experience on the Bromo Ijen Volcano Trip: 3D2N Surabaya – Mount Bromo – Mount Ijen. Ahboy will be thrilled to know that his knowledge, care, and energy made your journey special! 🙌

We hope the memories from Bromo’s sunrise and Ijen’s blue fire stay with you for a long time — and we’d love to welcome you again for another adventure in Java soon! 💚

Warm regards,
Java Volcano Tour Operator Team

Valorada con 5 estrellas sobre 5

Visiting Mount Ijen

Visiting Mount Ijen was such a beautiful experience. We had a great time with our guide Ahboy he was so fun and helpful!

18 de octubre de 2025
Opinión espontánea
Logotipo de Java Volcano Tour Operator

Respuesta de Java Volcano Tour Operator

Thank you so much, Ella! 💚
We’re so glad you enjoyed your Mount Ijen visit and had a fun time with Ahboy — he’ll be so happy to hear your kind words! 😊

Hope to see you again soon for another adventure — maybe the Bromo Ijen Volcano Trip: 3D2N Surabaya – Mount Bromo – Mount Ijen next time!

Warm regards,
Java Volcano Tour Operator Team

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más