I brought a JBW watch from Macys , when I open the package the watch was not working, I assumed it was the battery. I didn’t take it to change the battery until 3 months later. It turns out the watch... Ver más
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Consulta las opiniones de los clientes
My watch looks brand new. This is truly a quality company. They honored the warranty policy and basically only charged me for the shipping to fix diamonds that fell out of my case and my band. MN r... Ver más
I love this company soooo bad. Purchased a watch and matching bangle… very beautiful but I broke my bangle. Contacted them for repair assistance and not only did I get a quick response the turnaround... Ver más
My expectations were exceeded. I am so happy I was able to get my watched repaired with no issues. I reached out to them and they responded back very quickly, when my watch was in their possession the... Ver más
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Información sobre la empresa
Escrito por la empresa
Shop and discover our bold diamond timepieces crafted with luxury materials for men and women. Our watches are made for risk-takers who stand out in the crowd.
Información de contacto
75063, Irving, Estados Unidos
- jbw.com
4,2
Muy bueno
27 opiniones
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
No ha contestado las opiniones negativas
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The way they take care of their…
The way they take care of their customer is Amazing,i just got mine repaired
23 de diciembre de 2024
Opinión espontánea
My Highschool Graduation Watch
I recently had my graduation watch, which holds immense sentimental value, repaired through your customer service team. The watch was returned to me in like-new condition, and I was impressed by the timely manner in which the repair was completed and repackaged in its new branded boxing. The level of customer service and communication throughout the process was exceptional and exceeded my expectations. I am deeply grateful for the care and professionalism shown. This experience has been truly remarkable, and I cannot thank your team enough for restoring such a meaningful item.
6 de diciembre de 2024
Opinión espontánea
Respuesta de JBW
Lynwood, Thank you so much for sharing this with us! We're honored to have been a part of restoring your graduation watch, especially knowing how much sentimental value it holds.
JBW IS AMAZING!
JBW IS AMAZING!! I needed to get my watch repaired. The customer service was top-notch. They kept me informed of the process every step of the way. I received my watch back and it looked just as good as the first day that I received it. Thank you JBW!! I will definitely remain a customer and make another purchase soon!
3 de diciembre de 2024
Opinión espontánea
Respuesta de JBW
Thank you Lakesha, We appreciate your kind words and are happy to have you as a customer.
My expectations were exceeded
My expectations were exceeded. I am so happy I was able to get my watched repaired with no issues. I reached out to them and they responded back very quickly, when my watch was in their possession they gave me updates constantly.
3 de noviembre de 2024
Opinión espontánea
Respuesta de JBW
Thank you so much for your feedback Yasmine! We’re happy to hear that we could exceed your expectations and make the repair process smooth for you.
Great company.. excellent service
I sent my watch in for service. JBW kept me in the loop, returned my watch without a blemish.
10 de octubre de 2024
Opinión espontánea
Respuesta de JBW
Thank you for sharing Alisa, We're always happy to help!
Warning about ordering from this company - Awful customer support
I bought a watch for our anniversary, but my husband noticed that the watch head was slightly bent after a month of ownership so I contacted them, they asked for me to return the watch so I did. However I have bad dyslexia and didn't notice that they asked for a tracking number. Now they are refusing to give me my watch back because I didn't add tracking to the shipment. This is rediculous. I hope anyone ordering from them will use some common sense and look elsewhere!
8 de marzo de 2020
Opinión espontánea
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