JD Gyms - Sunderland Opiniones 

312
TrustScore: 4.5 sobre 5

4,4

Trimdon Street Retail Park, SR4 6AA Sunderland, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great gym got loads of equipment and genuinely no downsides. Has a sauna which I have never seen be full and unlike many other gyms has a t bar row which is a massive bonus. The 16+ requirement is abi... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I have returned to JD Gym again in late December 2025 first time since April 2025. It has actually improved by being a lot cleaner than before in the Male Changing Room plus Sauna, the four times I ha... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I am 74 year old and my daughter supervises me at the gym. On my registration, I was told she will be allowed to come in and help me but will have to be filling out the health and safety form. This is... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Gym is great, clean, comfortable and well equipped. The only place in the men's changing room to shave has a mirror with the urinals directly behind which is not ideal for shavers or people peeing. A... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Gimnasio

Sobre JD Gyms - Sunderland

Escrito por la empresa

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Información de contacto

  • Trimdon Street Retail Park, SR4 6AA, Sunderland, England, Reino Unido

  • 1917319829

4,4

Excelente

TrustScore: 4.5 sobre 5

312 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(312)

4659 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent gym

Excellent gym, equipped with everything you need. Catering for new starters or for someone myself who has trained for 14 years. Been to this gym on and off now for the last 6 years.

Staff are friendly, gym is very tidy and easily accessible at any time you wish to train.

5 de marzo de 2024
Logotipo de JD Gyms - Sunderland

Respuesta de JD Gyms - Sunderland

Hi there

Thank you for leaving a 5 star review! It's great to hear your enjoying using the facilities! We will be sure to pass this onto the team!

Best wishes
The JD Gyms Team 💚

Valorada con 4 estrellas sobre 5

You're just left to do your own thing

You're just left to do your own thing. The staff don't bother you, they are there to help you if you need it. Friendly, always cleaning the equipment down. Just a nice gym

5 de marzo de 2024
Logotipo de JD Gyms - Sunderland

Respuesta de JD Gyms - Sunderland

Hi there,

Thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this.

Best wishes
The JD Gyms Team

Valorada con 5 estrellas sobre 5

All the equipment is top class and well…

All the equipment is top class and well maintained, plus the staff are very friendly and helpful

7 de marzo de 2024
Logotipo de JD Gyms - Sunderland

Respuesta de JD Gyms - Sunderland

Hi there

Thank you for leaving a 5 star review! It's great to hear your enjoying using the facilities! We will be sure to pass this onto the team!

Best wishes
The JD Gyms Team 💚

Valorada con 5 estrellas sobre 5

Joining experience …

I was served with highly professional and customer center person very attentive and answer all my question showed me all the gym facility .

18 de febrero de 2024
Logotipo de JD Gyms - Sunderland

Respuesta de JD Gyms - Sunderland

Hi there

Thanks so much for the 5 star review! Glad to hear that you are enjoying the gym, keep up the great work!!  

Best wishes
The JD Gyms Team

Valorada con 1 estrellas sobre 5

No staff, a mess and smelly.

I have been training in gyms since 1987. Between 2016-2019 was a PT and in 2017 I was a finalist in the National Fitness Awards for PT of the year. I have been involved in customer service and sales and marketing all of my life. I was a member of JD Sunderland in 2021-2022 and I left to go to One Gym Ryhope (simply for a change). I left One Gym last month as I was becoming more and more agitated with the mess in the gym and the constant Instagram Story posting of lasses with their arses out in mirrors. When I came back to JD Sunderland I was happy to see you had added some new equipment and moved some things around. I also like it's location as it's a nice 20 minute walk to the gym and back home so it's an easy 40 minutes cardio. What I was not happy about was the same messy gym and lack of staff on hand to administer rules and be a visual identifier for the brand and gym itself. It's just expected I guess that a member can load up a machine, do a few sets and then just walk away and leave the mess for someone else to tidy up. Why is this not being policed more? As was the same with One Gym, where is your use of social media to remind people of gym rules? Where is the staff to challenge people? Then let's add in the fact that it's 'ok' now for members to train in socks. Is this a good health and safety message? And what about the toilets?...And don't play dumb. Just Google JD Gym Sunderland reviews and you'll see a ton of people complaining about the smell. I don't rate your gym or brand. For me it's purely functional. I need a gym and you're close enough.

Lee Axo
digi - fin (dot com)

4 de febrero de 2024
Logotipo de JD Gyms - Sunderland

Respuesta de JD Gyms - Sunderland

Hi Lee

Thank you for taking the time to leave us a review! Glad to hear you are enjoying the changes to the gym since you were a member last.

We do try our best to encourage our members to return the weights after use and understand it can be very frustrating.

Our fabulous staff are always on hand to help with returning the weights so if you are ever struggling, please don't hesitate to ask! 💚  

Best wishes
The JD Gyms Team

Valorada con 3 estrellas sobre 5

The changing rooms stink bad every time…

The changing rooms stink bad every time i have been in .
The saunas too cold
All good apart from that .

30 de enero de 2024
Logotipo de JD Gyms - Sunderland

Respuesta de JD Gyms - Sunderland

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes
The JD Gyms Team

Valorada con 2 estrellas sobre 5

Absolute circus

Absolute circus, kids misusing equipment, grown men sitting about on machines FaceTiming their mates. Staff watching people kick the boxing bags. Equipment packed together as closely as possible. No the wonder it’s so cheap. Not to mention the place stinks.

30 de enero de 2024
Logotipo de JD Gyms - Sunderland

Respuesta de JD Gyms - Sunderland

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes
The JD Gyms Team

Valorada con 5 estrellas sobre 5

Very good work out options

Very good work out options. Didn't feel unwelcome or unable to ask for help.

15 de enero de 2024
Logotipo de JD Gyms - Sunderland

Respuesta de JD Gyms - Sunderland

Hi there

Wow, we're so pleased to hear you love our gym as much as we do!

Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,
The JD Gyms Team 💚

Valorada con 2 estrellas sobre 5

STINKY changing rooms

The gym itself is good but the changing rooms smell of raw human poo. Like really bad.

20 de diciembre de 2023
Logotipo de JD Gyms - Sunderland

Respuesta de JD Gyms - Sunderland

Hi there

Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.

Best wishes

The JD Gyms Team 💚 

Valorada con 3 estrellas sobre 5

The smell from the changing room is vile

The smell from the changing rooms is vile every time I go in it smells like sewage this needs sorting out tbh everything else is great though

4 de enero de 2024
Logotipo de JD Gyms - Sunderland

Respuesta de JD Gyms - Sunderland

Hi there

Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.

Our staff do regular checks on the cleanliness of the changing rooms but if you feel it's not up to scratch please don't hesitate to let a member of staff know so that they can get this sorted.

Best wishes
The JD Gyms Team 💚 

Valorada con 5 estrellas sobre 5

Easy to sign up

Easy to sign up, worth the money to go there compared to other gyms

27 de diciembre de 2023
Logotipo de JD Gyms - Sunderland

Respuesta de JD Gyms - Sunderland

Hi there

Wow! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes,

The JD Gyms Team 💚

Valorada con 5 estrellas sobre 5

All the start a friendly

All the start a friendly. It is clean. and I am very happy to workout here

13 de diciembre de 2023
Logotipo de JD Gyms - Sunderland

Respuesta de JD Gyms - Sunderland

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes, The JD Gyms Team 💚

Valorada con 2 estrellas sobre 5

To busy can't get on out

18 de diciembre de 2023
Logotipo de JD Gyms - Sunderland

Respuesta de JD Gyms - Sunderland

Hi there

Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.

Best wishes

The JD Gyms Team 💚 

Valorada con 2 estrellas sobre 5

Poor compared to other JD gyms

I usually use the JDs gyms in Leeds, and I wish I could all the time as they're spot on. However, I often have to use the Sunderland location, and it's so behind. The weights are all over the gym, dumbbells are never in the correct place and never paired, nobody ever puts their plates back and there is a lack of trainers (like I've seen at other locations) putting weights back or informing gym goers to tidy up after themselves. If you're big enough to lift the weights, you're big enough to put them back.
I've seen multiple times, someone leaves four 20kg plates on a bar, just for some smaller and first time gym goers to struggle to return the weights. I also rarely see the staff around the gym at all.
I know much of this is down to the people using the gym, but staff could at least attempt to implement some structure to the gym.

15 de diciembre de 2023
Opinión espontánea
Logotipo de JD Gyms - Sunderland

Respuesta de JD Gyms - Sunderland

Hi there

Thanks for the review! Glad to hear you are enjoying the gym. We try our best to encourage our members to return the weights after use.

Our fabulous staff are always on hand to help with returning the weights so if you are ever struggling, please don't hesitate to ask! 💚  

Valorada con 5 estrellas sobre 5

Excellent service from the heart from…

Excellent service from the heart from the management and personal trainers.
Really enjoying the. Membership and glad I enrolled!

4 de diciembre de 2023
Logotipo de JD Gyms - Sunderland

Respuesta de JD Gyms - Sunderland

Hi there

Thank you for taking the time to leave us a review - we absolutely love to hear this. Our team strive to make your experience with us the best it can be.

We are really pleased you're enjoying your JD Gyms experience. 💪

Best wishes
The JD Gyms Team 💚 

Valorada con 3 estrellas sobre 5

Toilet always out of order

Good gym but I don’t like how you can come in once a day and if you want to do another session the same day you have to wait around for a staff member to let you in. Also the disabled toilet is locked all the time and having only 2 toilets is rough when the gym is busy

24 de noviembre de 2023
Valorada con 5 estrellas sobre 5

Excellent equipment

Excellent equipment, clean changing areas, sauna and 24 hours access, only downfall is jumped up steroid freaks, but was put in his place so all good 👍 💪

27 de septiembre de 2023
Valorada con 5 estrellas sobre 5

The gym is 10/10

The gym is 10/10. Great atmosphere, different compared to all other gyms. Great mix of people in there and all at the gym for the right reasons. Staff are lovely the equipment is modern . So pleased I moved to jd gym

29 de octubre de 2023

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