Jemca Toyota Croydon Opiniones 

200
TrustScore: 3.5 sobre 5

3,6

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Five stars to Toyota Croydon for a seamless experience. A huge thank you to Mukesh Thakor and his team, who were absolutely brilliant in helping me navigate the mobility scheme. Mukesh took the time... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Had my van recall on doing the work the mechanic didn’t notice 6 inches away that my rubber boot was split . I did email twice and it’s been over a week with no response. I sent photos as well to expl... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Really great experience with my 100k service and MOT today. Smooth drop-off and collection, everything ready same day, car washed and vacuumed on return. Managed to get what would have been qu... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Trying to buy new rear light cover for Yaris. Dealer won't take credit card payment, only in person payment, before ordering, so 2 trips needed. Toyota UK no help, don't sell parts and sent me to eb... Ver más

Información sobre la empresa

  1. Concesionario de autos
  2. Concesionario de vehículos de motor

Escrito por la empresa

Jemca Toyota Croydon is renowned for its commitment to innovation and sustainability. Get ready to explore the cutting-edge features of our vehicles, advancements in hybrid & electric technology, and updates on Toyota's vision for a greener, smarter future. We are here to help: 9am-6pm (Mon-Fri).


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

200 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 92% de las opiniones negativas

Suele responder en menos de 1 semana

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3,6

Todas las opiniones

(200)

42 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Amazing customer service

Amazing customer service. Friendly and professional staff. Appointment booking was instantly confirmed with follow up email. Great communication regarding appointment the day before. Overall very satisfied and definitely recommend their services.

11 de diciembre de 2024
Opinión espontánea
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Respuesta de Jemca Toyota Croydon

Thank you for the positive review, we really appreciate it! - Kira

Valorada con 5 estrellas sobre 5

Good Customer service at Jemca Toyota…

Good Customer service at Jemca Toyota Bracknell

Suzanne front of house
Charlotte Service Manager
Tara Mccarthy Renewals
Mark Ellis Business Consultant
The whole Jemca team

11 de diciembre de 2024
Opinión espontánea
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Respuesta de Jemca Toyota Croydon

Thank you for the positive review, we really appreciate it! - Kira

Valorada con 5 estrellas sobre 5

Every member of staff seems to really…

Every member of staff seems to really care about your experience.
I have been a customer at Jemca Bracknell for a good few years and have never had a bad time at the branch.

11 de diciembre de 2024
Opinión espontánea
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Respuesta de Jemca Toyota Croydon

Thank you for the positive review, we really appreciate it! - Kira

Valorada con 2 estrellas sobre 5

Very welcoming but..........

Very welcoming and informative team at Reception. However my vehicle was in for a recall, I was advised on the phone prior to arriving that the part for the recall would not need to be paid for. However I was given a list of over 10 components that would need to be replaced to get to the recalled part. This came to a cost of over £1000 !!

4 de diciembre de 2024
Opinión espontánea
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Respuesta de Jemca Toyota Croydon

Good Morning, I am sorry to hear about your recent experience with us, please accept my apologies. We would like to investigate this for you, please could you email any further details into customerservices@jemca.co.uk and I will pass your comments onto our senior management team who will investigate this further for you. Thank you.

Valorada con 5 estrellas sobre 5

Sally was a star

Sally was a star. Extremely helpful.

3 de diciembre de 2024
Opinión espontánea
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Respuesta de Jemca Toyota Croydon

Thank you for the positive review! We really appreciate it. - Kira

Valorada con 5 estrellas sobre 5

Muks and Dee have been brilliant very…

Muks and Dee have been brilliant very friendly and welcoming thank you for all your help.

29 de noviembre de 2024
Opinión espontánea
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Respuesta de Jemca Toyota Croydon

Thank you for the positive review, we really appreciate it! - Kira

Valorada con 5 estrellas sobre 5

Great Service and knowledge

Sanjiv our sales executive was outstanding. A real credit to your company. Explained everything in detail when purchasing our new car. Really did go that extra Mike for us. Would definitely recommend him. Also Cloe was very helpful when dealing with the finance. Last but certainly not least Dee was also lovely. Thank you Jemca. This is the second purchase from you and service was exceptional again. Thank You

28 de noviembre de 2024
Opinión espontánea
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Respuesta de Jemca Toyota Croydon

Thank you very much for the kind words, we really appreciate it. I will be sure to pass this onto our team! - Kira

Valorada con 5 estrellas sobre 5

Sanjiv and Dee very helpful will be…

Sanjiv and Dee very helpful will be back in a couple of years for our next Toyota thank you both so much.

25 de noviembre de 2024
Opinión espontánea
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Respuesta de Jemca Toyota Croydon

Thank you for the positive review, we really appreciate it! - Kira

Valorada con 5 estrellas sobre 5

Fantastic friendly service

Fantastic friendly service. Greeted by Dee on arrival and was helped by KD. Many thanks Toyota!

25 de noviembre de 2024
Opinión espontánea
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Respuesta de Jemca Toyota Croydon

Thank you for the positive review, we really appreciate it! - Kira

Valorada con 5 estrellas sobre 5

Really great customer service from Dee…

Really great customer service from Dee and patience of a saint from Mukesh - made the whole experience very enjoyable friendly and professional. Mukesh was fantastic and we immediately knew we made the right decision going with Toyota Jemca.

22 de noviembre de 2024
Opinión espontánea
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Respuesta de Jemca Toyota Croydon

Thank you so much for taking the time to leave us a positive review, we really appreciate it. We look forward to welcoming you back in the future! - Kira

Valorada con 5 estrellas sobre 5

Wouldn’t go anywhere else

I’ve been coming here for approximately 15 years. The reason I initially chose Toyota Bracknell over other main dealerships was purely down to the customer service. It’s amazing and staff are lovely - they know you. Between myself and my family we’ve had 6 cars from them and recommended to others.

22 de noviembre de 2024
Opinión espontánea
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Respuesta de Jemca Toyota Croydon

Thank you so much for taking the time to leave us a positive review, we really appreciate it. We look forward to welcoming you back in the future! - Kira

Valorada con 5 estrellas sobre 5

Excellent service!

Excellent service from Mukesh and Dee. Friendly, efficient, brilliant customer service! Could not have asked for anything more!

21 de noviembre de 2024
Opinión espontánea
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Respuesta de Jemca Toyota Croydon

Thank you for the positive review, we really appreciate your kind words! - Kira

Valorada con 5 estrellas sobre 5

Sallie is an exceptional host

Sallie is an exceptional host, very warm and accommodating! Finley was amazing too, he took extra time to explain everything to me as I had lots of questions & he was extremely helpful. 10/10 experience!

20 de noviembre de 2024
Opinión espontánea
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Respuesta de Jemca Toyota Croydon

Thank you for the positive review, we really appreciate it! - Kira

Valorada con 5 estrellas sobre 5

Despite our deafness

Despite our deafness, at first we had doubt buying another car from Jemca at Purley Way but the atmosphere there was so welcoming with all the staff ( I mean all of them - Martin, Dee, Phil and Chloe). Their attitudes, communications, helpfulness were outstanding! We will come back! Thank you

20 de noviembre de 2024
Opinión espontánea
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Respuesta de Jemca Toyota Croydon

Thank you for the positive review, we really appreciate it! - Kira

Valorada con 5 estrellas sobre 5

I'm so happy to have been given help…

I'm so happy to have been given help and support at Jemca by Miss Dee S. My day has been great and I thank her for finding my documents. Mr Phil Greco too I thank you too sir!

19 de noviembre de 2024
Opinión espontánea
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Respuesta de Jemca Toyota Croydon

Thank you for the positive review, we really appreciate it! - Kira

Valorada con 5 estrellas sobre 5

Great people to deal with

Great people to deal with. Dee looked after us very well. Khurram was professional to deal with.

19 de noviembre de 2024
Opinión espontánea
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Respuesta de Jemca Toyota Croydon

Thank you for the positive review, we really appreciate it! - Kira

Valorada con 4 estrellas sobre 5

I recently visited Jemca Toyota and had…

I recently visited Jemca Toyota and had a positive experience overall. While there were a few concerns about the service quality, such as issues with fluid top-ups and brake maintenance, I found the sales team to be exceptionally helpful. Richard, our sales assistant, was fantastic, guiding us through the buying process with ease and treating us like family. The dealership has a warm atmosphere, with staff like Nico and Andy offering a welcoming, professional service. Despite some areas needing improvement, I felt supported and valued as a customer, which makes me feel confident in recommending Jemca Toyota.

30 de octubre de 2024
Opinión espontánea
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Respuesta de Jemca Toyota Croydon

Thank you for taking the time to leave us a review, we really appreciate it. We will be sure to take your comments on board, and look forward to welcoming you back in the future. - Kira

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