Dress is well constructed and fit great! I looked fab on my engagement party. Very satisfied with my purchases.
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Consulta las opiniones de los clientes
Customer service was great! Very quick to respond and very helpful. I wanted to change the size of the dress and few design changes to ensure it fits perfectly for my big day - they responded quickly... Ver más
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Opened the box to reveal a fishy smell, which is indicative of presence of formaldehyde. Cheap material overall. Lace insert on the chest area is off center. Padded cups are extremely cheap. It has th... Ver más
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I bought this wedding dress here in jewelclues and it’s absolutely stunning! The fit is perfect and the fabric feels luxurious. It looks exactly as pictured and made my special day even more memorab... Ver más
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Información sobre la empresa
Escrito por la empresa
At JewelClues, we celebrate fearless women who trust their own style and choose joy in every moment. Every dress—made-to-order or ready-to-ship—is crafted with care, timeless elegance, and sustainable practices. We value every review, whether glowing or critical, as a chance to learn and grow. Fashion is personal, and we invite you to experience ours firsthand—where every dress tells a story, and every woman writes her own.
Información de contacto
Estados Unidos
- hello@jewelclues.com
- jewelclues.com
3,7
Medio
30 opiniones
Ha contestado el 80% de las opiniones negativas
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This website is a scam
This website is a scam!
After they told me they needed 3 additional weeks to make my dress, when I complained they cancelled it without my approval. Then they said I could reorder it with a discount code only to find out later that it would become non refundable if I did that. The dress looks nothing like it does on the website and is poorly made.
13 de abril de 2026
Opinión espontánea
Dress is well constructed and fit…
Dress is well constructed and fit great! I looked fab on my engagement party. Very satisfied with my purchases.
23 de enero de 2026
Opinión espontánea
Respuesta de Jewelclues
Hi Shmuel,
Thank you so much for sharing this—we truly appreciate it.
We’re so glad to hear the dress fit beautifully and that you felt amazing at such a special moment. Knowing our piece was part of your engagement celebration means a lot to us.
Each design is made with care, so it’s incredibly rewarding to hear it made you feel confident and looked just right.
We hope to create something just as special for you again in the future.
Warmly,
Team JewelClues
This website is a scam. Don’t waste your money.
This website is a scam. Don’t fall for it. They say their dresses are “Made to order“ and it takes 30 days at least to get the dress. If you try to cancel an order, they will charge you 50% of the price. Do not order from this company. It is a scam.
2 de abril de 2026
Opinión espontánea
Respuesta de Jewelclues
Hi Rachel,
Thank you for your feedback. JewelClues is a small boutique specializing in handcrafted, made-to-order pieces. Our production timelines and cancellation policies are clearly published and applied fairly to all customers.
Clear terms for custom work are not a scam—they protect the craftsmanship and personalized service we provide. We stand behind the integrity of our business and the trust our customers place in us.
— JewelClues Team
This is my second purchase
This is my second purchase, and once again I’m amazed by the stunning beauty and exceptional quality. I’ll definitely be ordering again.
22 de enero de 2026
Opinión espontánea
Respuesta de Jewelclues
Hi Malea,
It’s wonderful to have you back! We’re so happy to hear your second JewelClues piece is just as stunning as the first. Thank you for your support—we can’t wait to see what you choose next!
Warmly,
Team JewelClues
I am thrilled
I am thrilled with my recent JewelClues purchase! The gown is stunning, with exquisite beadwork that truly stands out. It arrived right on time, and I was delighted to find that no alterations were needed. The customer service team was incredibly responsive and helpful throughout the process. Overall, it was a fantastic experience, and I’m excited to shop here again. Highly recommended!
30 de noviembre de 2025
Opinión espontánea
Respuesta de Jewelclues
Hi Alyson,
Thank you for your kind words! We’re thrilled you love your JewelClues gown and that it arrived perfectly. It means a lot to hear our craftsmanship and service made your experience exceptional. We look forward to delighting you again soon!
Warmly,
Team JewelClues
I'm so thrilled with my dress
I'm so thrilled with my dress! The custom size fits like a dream and matches the pictures perfectly. The material feels amazing, and I can't wait to show it off at a wedding soon. Huge thanks for this wonderful piece!
10 de octubre de 2025
Opinión espontánea
Respuesta de Jewelclues
Hi Whitney,
Thank you for your wonderful review! We’re thrilled to hear your custom dress fits perfectly and feels amazing. Knowing it matches your vision and makes you excited to wear it truly means so much to us.
We can’t wait for you to show it off at the wedding — it was a joy creating this special piece for you.
Warmly,
Team JewelClues
2nd to none Quality and Service!
Product quality and most importantly the overall service is 2nd to None.. Highly recommend!
11 de noviembre de 2025
Opinión espontánea
Respuesta de Jewelclues
Hi Egcaol,
Thank you so much for your amazing feedback! We’re thrilled to hear that you loved both the quality of our products and our service. Your recommendation means the world to us, and we look forward to serving you again soon!
Warmly,
Team JewelClues
great material
great material, and fast delivery. Very happy with my purchase!” Highly recommended
8 de diciembre de 2025
Opinión espontánea
Respuesta de Jewelclues
Hi May Anne,
Thank you for your kind words! We’re so happy to hear that you loved the material and that your order arrived quickly. Your recommendation means a lot to us, and we’re thrilled you’re happy with your purchase. We can’t wait to dress you again soon!
Warmly,
Team JewelClues
It was smooth transaction
It was smooth transaction. I love the dress I got. The fit is good and the quality is great for the price. I highly recommend.
10 de diciembre de 2025
Opinión espontánea
Respuesta de Jewelclues
Hi Carol,
Thank you so much for your wonderful review! We’re thrilled to hear that you love your dress and that it fits perfectly. Your recommendation means a lot to us, and we’re so glad you had a smooth shopping experience. We look forward to dressing you again soon!
Warmly,
Team JewelClues
Stunning Wedding Dress Purchase!
I bought this wedding dress here in jewelclues and it’s absolutely stunning! The fit is perfect and the fabric feels luxurious. It looks exactly as pictured and made my special day even more memorable. Highly recommend to any bride-to-be!
4 de octubre de 2025
Respuesta de Jewelclues
Hi Aisha,
Thank you for taking the time to share your experience! We’re so happy to hear your wedding dress was just what you were looking for and added to the joy of your special day. It’s wonderful to know you’d recommend us to other brides-to-be!
Wishing you a lifetime of love and happiness! 💕
Warmly,
Team Jewelclues
Cocktail Dress
I recently purchased a cocktail dress and I'm thrilled with my purchase! The quality of the fabric is exceptional, offering both comfort and a flattering fit. The design is elegant, perfect for any special occasion. I received numerous compliments throughout the evening and felt truly confident. Shipping was prompt, and the dress arrived beautifully packaged. Highly recommend this to anyone looking for a standout piece!
18 de octubre de 2025
Opinión espontánea
Respuesta de Jewelclues
Hi Ericka,
Thank you so much for your wonderful review! We’re thrilled to hear that you loved your cocktail dress and that it made you feel confident and elegant for your special occasion. Your kind words about the fabric, fit, and packaging mean the world to us.
We can’t wait to dress you again for your next event! Thank you for recommending us.
Warmly,
Team Jewelclues
I felt like a princess on my wedding day!
I had wow effect as soon as I opened my JewelClues package. Dress was as in picture and fits perfectly. No alteration was required. Fit like glove straight from the box. I felt like a princess on my wedding day. Your customer service is amazing and love in every detail. Thanks, you are the best!
4 de agosto de 2025
Respuesta de Jewelclues
Hi Theresa,
Thank you for sharing such a heartwarming review. We’re delighted to hear your gown arrived exactly as expected and fit perfectly on your special day. Knowing you felt like a princess is the highest compliment we could receive.
Your appreciation for our craftsmanship and service truly motivates our team. Thank you for trusting JewelClues with such an important moment.
Warmly,
Team Jewelclues
Luxurious Gown, On time delivery
One of the friendliest customer services, transparent policies, quality craftsmanship and timely delivery makes me a proud customer. 100% in love with JewelClues.
11 de julio de 2025
Respuesta de Jewelclues
Hi Ginger,
Thank you so much for your beautiful review! We’re thrilled to hear that you loved your gown and had a smooth, transparent experience with us. We truly appreciates your kind words about our service and craftsmanship.
It means the world to have you as part of the JewelClues family. We look forward to creating more stunning pieces for you in the future!
Warmly,
Team Jewelclues
It’s more than 5 stars!!!
Delivery and customer service is top notch! My dress is gorgeous, and I’m impressed with the quality and fit of the dress. Looks just as in picture. 100% recommended.
7 de septiembre de 2025
Respuesta de Jewelclues
Hi Jennifer,
Thank you so much for your amazing review! 💛
We’re thrilled to hear that your dress fit perfectly and looked just as expected. Knowing that you loved the quality, delivery, and service truly means the world to us.
Thank you for recommending us — we appreciate you! Enjoy your gorgeous dress!
Warmly,
Team Jewelclues
The team responded quickly, dress received is just as shown on website
Customer service was great! Very quick to respond and very helpful. I wanted to change the size of the dress and few design changes to ensure it fits perfectly for my big day - they responded quickly and adjusted everything as per my liking. Dress arrived earlier than expected and everything turn out beautifully. Fit like a glove. Quality and craftsmanship feel way more luxurious. I got so many complements. Will buy more from Jewelclues soon.
17 de septiembre de 2025
Respuesta de Jewelclues
Hi Sydney,
Thank you so much for your kind words! We’re thrilled to hear that your dress fit perfectly and that you loved the design and craftsmanship. It was our pleasure to help make your big day extra special. We can’t wait to create more beautiful pieces for you in the future!
Warmly,
Team Jewelclues
Love love love Jewelclues
Love love love Jewelclues. Have purchased 2 gowns and both were better than what I was expecting. Fit and Quality top notch. Beautiful dresses and great service. 10/10 would recommend.
31 de agosto de 2025
Respuesta de Jewelclues
Thank you so much, Lisa! We’re thrilled to hear you loved both gowns. It means the world to us that the fit, quality, and service exceeded your expectations. We appreciate your recommendation and can’t wait to dress you again!
Warmly,
JewelClues
Happy to order again
Fast and very helpful Customer Support, good quality, exceptional designs and fit like a glove. Even delivery was much faster than expected. I'm planning to buy more for the holidays. Highly recommend!
24 de julio de 2025
Respuesta de Jewelclues
Hi Alice,
Thank you so much for your kind words! We’re thrilled to hear you loved the design, fit, and delivery — and we can’t wait to have you shop with us again for the holidays. Your support means the world to us! 💖
Warmly,
JewelClues
False advertisement, not as depicted
As demonstrated in prior reviews, the quality and detailing of a dress I recently purchased is not at all as depicted on their website. I would not advise anyone to purchase from this store. As also mentioned, their final sale policy is ludicrous, given the frequent false advertisement. I hope to be completely refunded for a dress that was meant to be a worn on one of the most important days of my life.
12 de noviembre de 2025
Opinión espontánea
Respuesta de Jewelclues
Hi Nicolette,
Thank you for sharing your feedback. We’re truly sorry to hear that your dress didn’t meet your expectations.
We want to clarify the steps we took as soon as we received your email, photos, and your request for a full refund on your custom size, final sale order. Our design team conducted a detailed comparison between the images you provided and the dress shown in our product listing. After reviewing the beadwork, fringe placement, color, and construction, they confirmed that the garment matches the advertised design and custom measurements submitted with your order.
We also noticed that your concerns were posted across multiple review platforms, and we understand how important it is for us to respond transparently and professionally wherever customers may read your experience.
While the dress aligns with the specifications you approved at purchase, we absolutely understand how disappointing it can feel when a custom, handmade item doesn’t align with personal expectations. Formalwear — especially custom-crafted pieces — often requires minor local alterations, and we’re happy to offer guidance and support if needed.
As a small business, we take honesty, craftsmanship, and fairness very seriously. We remain committed to helping you in every way we can within the policies agreed to at checkout.
For the most accurate and personalized support, we kindly ask that you continue the conversation with our care team by email. We’re committed to working with you directly to find the best possible resolution.
— JewelClues Customer Care
Worst Online Shopping Experience — This Company Is a Complete ScamMy experience with this merchant has…
My experience with this merchant has been, by far, the worst I’ve ever had. I truly wish I had read the reviews before ordering from this fraudulent website. And when I say fraudulent, I mean it in every sense — this company is a scam.
The dresses they advertise look nothing like what they actually send to customers. I ordered a dress and waited over a month for it to arrive. When it finally did, I was shocked — it was completely different from what was shown online, poorly made, unfinished, and extremely cheap-looking.
When I reached out to express my disappointment, their response made things even worse. They claimed the dress was a “made-to-order” item and therefore could not be returned or exchanged. Instead, they offered only a 50% store credit — which is completely unacceptable. I’ve never encountered such an unreasonable policy from any legitimate retailer.
I frequently shop online, and every reputable company I’ve dealt with offers fair and responsive customer service, especially when an item is not as described. This merchant’s behavior is deceptive and unethical. They falsely claim their dresses are “custom-made,” but what they deliver is far from custom — it’s cheap, generic, and misleadingly advertised.
I paid nearly $600 for a dress that looks like something worth less than $20. This company is nothing short of a scam. Please, do yourself a favor — stay far away from this merchant.
2 de noviembre de 2025
Opinión espontánea
Respuesta de Jewelclues
Hi Leidy,
Thank you for sharing your thoughts. We take every piece of feedback seriously and always aim to provide a transparent and high-quality experience for our customers. After reviewing our records, we weren’t able to locate any order under the name “Leidy Miyasato”. That said, we want to assure you that every customer is valued and that we operate with full transparency.
To help us assist you further, please reach out to us at hello@jewelclues.com
with your order number or the email used at checkout — our team will be glad to look into this right away.
At JewelClues, transparency and craftsmanship are at the heart of our brand. All of our Made-To-Order dresses — including standard sizes — are individually handcrafted once an order is placed. Full details about our process, production timelines, and return policies are clearly published on our website, including each product page and order confirmation email, so customers can make fully informed decisions.
We take pride in our ethical practices, high-quality craftsmanship, and the trust of thousands of satisfied customers. We welcome the opportunity to review any verified orders and assist promptly.
Warm regards,
Team JewelClues
Loved It
My dress is beautiful, fits perfectly, and is so comfortable! I can’t wait to wear it. The whole experience was wonderful, and customer service was very friendly and helpful. The dress was gorgeous, truly high quality, and fits like a glove. I’m already excited to order another dress for my next event. To everyone at the Jewelclues Team—thank you so much! xoxo
20 de septiembre de 2025
Respuesta de Jewelclues
Dear Kathy,
Thank you so much for sharing your experience! We’re delighted to hear that you love your dress and that it fits perfectly. Our team is always happy to help, and we look forward to assisting you again for your next event.
Warm regards,
Team JewelClues
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