J-Life Intrntnl Opiniones 

Initially ordered products in July 2026 and received 90% of what I ordered. I had to reach out to the company to inform them of the missing products. They were not aware of it. They then tell me it’s on backorder. Read email below.

“Hi John,

Thank you for reaching out. I reviewed your order and can confirm that the Queen kakefuton is currently on backorder and was not included with the shipment you received. We are expecting additional inventory to arrive in mid-July, and your kakefuton will ship as soon as it becomes available.

I apologize that you were not previously notified of the backorder. You will receive a shipping confirmation email with tracking information once the kakefuton ships.”

I have sent several emails asking for updates and every time they tell me the product is on backorder. It’s November and I still haven’t received what I ordered. Unacceptable. Would not recommend purchasing products from this company

The futon, sheets, pillow cases, and tatami mat (from the queen full set) took three shipments over two months but look great and go well with my Japanese themed bedroom. The hard lumpiness of the futon, even with the tatami mat, was not good for my back but was eventually solved, mostly, by separately purchasing a Tatalay Latex mattress topper (don't get "memory foam"). I am still waiting after nearly three months for the kakefuton and pillows and when I have repeatedly inquired (and once asked for a refund) I did get responses - which is a positive - but the messages just tell me they are on back order and thank me for my patience, even as the anticipated availability date keeps getting moved back. I have mixed feelings about the experience because of the delivery/service and back issues (I used to have a temper-pedic mattress and slept great - I would probably get that again instead of a futon), but the set does look good (except for the missing duvet/kakefuton and pillows, of course).
[Update: the pillows and kakefuton finally did arrive a few days ago and they were really nice. More by chance, the pillows turned out to be just right for my neck and I'm sleeping better than ever. The kakefuton/duvet is not overly warm, but it works for me and the whole set, finally together, looks really great. I can't give five stars because of the issues with delivery, but I'm bumping it up to 4].

Worst Delivery Service Ever!

I would never buy from J-Life International again. I ordered two Folding Tatami Mat Bundles in August, but my delivery experience has been extremely disappointing. One of the bundles arrived about a week later than expected, and I am still waiting for my pillow, which I purchased in August.

I waited a long time and initially didn’t want to say anything, but I feel I should share my experience to let other customers know what happened. The delays and the fact that I still haven’t received everything I paid for are unacceptable.

I’m very disappointed with their delivery service and the lack of a complete order. If you’re thinking about buying from J-Life International, I recommend being cautious and considering my experience before placing an order.

Unfortunately, this has been one of my worst online shopping experiences

If I could give them negative 5 stars I would. Products they sell are horrible. Their products were so bad I paid and took a loss for them to take them back. Save yourself the headache and your money and DO NOT purchase anything from this business.

Terrible quality. This company is selling Chinese goods pretending to be authentic Japanese. Very low quality and very poor service. EDIT* When I said poor quality I meant the base mats are cheaply made woven straw with fill and arrive dirty, in dirty boxes that smell bad. The futon mattress is single stitched and incredibly over-stuffed with cotton which creates a terrible sleeping experience within 2 months, and does not allow you to fluff or treat the futon as it should be fluffed and treated. This is the worst $800 I have ever spent in my life and I personally think J-Life should no longer be in business. I hope this clarifies my experience more accurately, please stop sending me 10% discount coupons I will never do business with you again.

I bought the 9x9 set from them. The box one came in had a giant hole in it and the mat is crushed on one end. I reached out to jlife to do an exchange after sending pics and they are telling me no. There a significantly better rated companies you can buy this mat from. And I will get my replacement from them.

In the past I bought a 3" thick queen size futon it worked perfectly for 4yrs, and I gave it away when I moved. I bought a 3" cot size from them 2yrs ago and it was great. I just recently bought another cot size one to match the one I have and its a completely different product. Different packaging, different fabric, noticeably lighter than my original cot size futon. It looks much more cheaply made. I'm very disappointed and I want a refund.

Ordered from them and accidentally put in the incorrect ship to address, contacted them immediately and advised they could not change???? How this was impossible, no idea. Then the person whose address it was sent to kept checking and nothing. A month later still nothing. Checked the tracking information was sitting in a warehouse somewhere (keep in mind this is well past Christmas so much for that gift). I contacted customer service to cancel and was told they couldn’t because the order had been fulfilled. I said they don’t seem to understand what fulfilled meant since we didn’t have the product and we wanted to cancel. Lo and behold suddenly the product we no longer want is being sent! Now we’re stuck with it after telling them to cancel the order.

It is a total scam! Do not buy from J-life international! I paid lots of money for a high quality product, they sent me a poor quality one, nothing what was described. Then they refused to refund! On top of that they charged me for shipping, yet they failed to pay to the shipping company and now I get a bill from the shipping company too. Complete scam! There are plenty of other good online companies, but this one is the worst I've ever dealt with!

I initially bought from J Life thinking that all they're products are made in the USA, then I get a box saying that its "Made in China." They did not really make an effort to disclose this anywhere on their tatami mat pages. They hide in the product catalog and you have to click the read more section to even know that its made in China. They also try to claim their products are USA made on their front page while never disclaiming they use Chinese labor to assemble their tatami mats. Very clever, yet scummy marketing. If you told me your tatami mats were made assembled in China I would've never bought them, even if you use materials from Japan.
Later, I emailed the support for a return, now "Kristen" says they want to charge a 25% restocking fee and won't even give me a return label. Ridiculous. You know what you should do Josh? Put the fact that all your tatami mats are ASSEMBLED in China using Japanese materials in your product descriptions AND your front page. Honesty goes a LONG way in Business, and if you were more HONEST I bet your trustpilot reviews wouldn't be so HORRIBLE. This is simply slimey business behavior. I do NOT recommend buying from this company at ALL.

My queen size futon grew mold. I was never able to get anyone to respond to the customer service phone number no matter how many times I called. I owned the futon for 6 months - no reason for it to grow mold in this time unless there was moisture already inside of the futon.

I'm not sure what some people are talking about... Yes there is a turnaround period because everything is made to order. I've called them a few times and they were super helpful and responsive. They even gave me a partial refund because there was a sale a few days after I ordered and they refunded the difference! I've had everything for several months and the quality is amazing. I will be purchasing more products in the future.

I'm in horrible pain 10/10. Each day that goes buy is like weeks. After almost 2 weeks they haven't even began to fulfill my $300 order.

Never again.

Incredibly slow response time on a bulk order. 20 emails later they simply cancel my order, leading me on for weeks, for no good reason. Since reading other reviews too I realised that they’re not very good quality either and very unreliable.

I ordered a tatami mat on the website, thinking it was hand made and exclusive to J-Life. They don't disclose on the ordering pages that the tatami mats are actually mass-produced items made in China with some cardboard parts. The ordering pages imply that they had some say in the making of this product (seeing as they call it "our tatami mats" and say things like, "here at J-Life we use a traditional black cloth for tatami-fuchi",) but that is not true. After it was too late to cancel, I found the exact same mats on other websites from the same manufacturer. In fact, the mat came double-boxed: all J-life did was slide the manufacturer's box into one of their own boxes. The mats are essentially drop-shipped at double the price.

Oh, and their website only allows positive reviews. If you post a negative one, it's instantly deleted.

I had a problem with my J Life International shikifuton. I contacted the company to see about fixing the issue. It took several people and a couple of weeks but I was finally able to get the situation resolved. They were even kind enough to not only replace it but to include a cover at no cost to me.

This site sells poor quality stuff made in China stuff. I was given an item from this website as birthday gift, it is not only poorly copied, the packaging was broke, the color is off and a cheap piece of paper covered the bottom which is piled with junks!!!

I ordered two japanese style pillows on August 19th, 2023. I ordered them for a birthday on September 6th. On September 1st, I reached out to check the status - no one ever answers the phone. No one returned my voicemail message. Again, I called September 6th. No response again. Today I called, September 11th. No one answers and no one replied.

Crappy service.

The response from the company is ridiculous. I had no contact for weeks, even after emailing them directly on their website and calling snd leaving voicemails. Four hours? That’s a joke folks.

I got two futons from them. The futons started to developed a dip after ONE day of use. After two weeks of use the area where the hip/butt rest compressed to one inch (should be 4 inches) and caused sciatica pain for my partner who had to take a week off work unpaid. So almost $700 worth of futons down the drain within 2 weeks! I reached out to J Life on day 16 and they sent me a replacement futon which I didn't request. I just wanted a refund for the two I already got. They wanted me to pay for the return shipping and 25% stock fee which would literally give me no money back after all that. I'm so disappointed with the customer service and quality of these futons. I've never regretted a purchase more in my life.

If you want to see the quality of the futon just look at what a gold bond cot feels like. There is nothing japanese about this business or its products. They use gold bond mattresses, and the tag is literally still on the mattress.

The problem is the quality, I got a second futon from thefutonshop.com and I would choose them or an amazon futon. Honestly very dissatisfied with the product.

I wanted to have a refund. I tried to reason with them because the bed was lumpy, I would have shipped it back but they wouldn't stick with their policy and wanted to charge me for shipping on a 50lb item. I also didn't have the box in good condition enough to use to ship back.