Joe Fortune Casino Opiniones 

I deposited money, played normally, and won $500. When I requested a withdrawal, Joe Fortune cancelled it, disabled my account, and confiscated the winnings. They refunded only my deposits and cited a generic “clause 6.2” without providing any evidence or explanation.

I contacted support and received no meaningful response. My account was closed immediately after I asked for clarification.

This behaviour is unacceptable from a licensed operator. I have now filed a formal complaint with the Curaçao dispute resolution body. Players deserve transparency and fair treatment, not vague accusations and withheld winnings.

I strongly advise caution when using this casino.

This website is a scam. I tried to withdraw my funds, but my account was suddenly suspended and they told me they were keeping my money. I did nothing wrong, yet they falsely accused me of violating Section 6.2 of their platform’s terms of service.

I contacted their support team and offered clear proof showing that I had not broken any rules, but they completely ignored the evidence and refused to help resolve the issue.

Based on my experience, I strongly warn others to avoid this platform. I will also be reporting this matter to fraud investigators and consumer protection agencies so action can be taken against this website.

Ive been a long member. Its shit now absolute scam.

I currently have a withdrawal of $12,000 that has been pending for 3 days with no clear resolution.

I have completed all required steps, including account verification, and followed the platform’s withdrawal process correctly. Despite this, the withdrawal has not been processed, and I have not been given a valid explanation for the delay.

I have contacted customer support multiple times, but the responses have either been delayed or unhelpful. This lack of communication is very concerning, especially when dealing with a significant amount of money.

At this point, I am still waiting for my funds and a proper update. This experience has seriously affected my trust in this platform.

I would strongly advise others to be cautious until this issue is resolved.

Please do not use this casino, they are unethical and full blown robbery. I to have fallen prey to the disabled account when winnings are attempted to be withdrawn. I will be reporting them to the gambling watchdog so that they can ban this casino from robbing people. I wish I had of read these reviews sooner. They are absolute snakes. Most likely have gone broke themselves after ripping off so many people and losing so many clients.

Warning too all players. This casino locks your account if you win and try withdrawing any money. I deposited $1500 over 2 days. After playing for a short time I won a total of $12,000. I requested a withdrawal of $6100. After a few hours they cancelled my withdrawal and disAbled my account claiming they needed 48 hours too review my account. The was 6 days ago. I have asked for updates but seems I get the same generic response advising to stay patient while the relevant department conducts a review. I feel Iv been robbed and won't be seeing my money or my winnings. Do not play here

Probably the worse casino on the internet 100% rip off (DO NOT PLAY)

Used to be great for abit of fun and extra cash on the side. Unfortunately recently, the only two games I used to play of pokies on there , were completely deleted from the website 🙄 these also happen to be the two biggest payout games (no suprise there). Since then, nothing pays out anymore. Even $1 bets would often give small wins of $1-8 on a regular, now it's 0.05-50¢if you are lucky.. ridiculous.. it's s bullshit. You don't win anything anymore. Money Melts away just like that. They are greedy and money hungry definitely don't play fair. I've since deleted my account.

99 percent of the time, customer service chat are uber friendly and helpful, When my conection is cut, the chat history is lost, so I didn't see her response. Instead she treats me like an idiot and doesn't respond to my request. i asked the minimum amount required to deposit for etherum. the amount she said i did not see, she then tells me to go online and check for myself, and when i explained i lost my chat history, she just copied and pasted a link 3 times, instead of simply telling me a number in au dollars... she then tries to educate me that cryptocurrency can fluctuate... i mean like dur I Know that... i then explained again i did not see the number she wrote due to my conection being cut, she then repeated the same thing, that crypto can fluctuate. instead of typing and copy and pasting all she had to do as hit the keypad and enter a number. Instead she says she said it 4 times,, um no she did not, it took me to say "please help me" in capital letters and then "pretty please with a cherry on top" she then said it condescendingly.. I mean Lo***a my dear I am a long serving customer and it is your job to serve the customer... Instead of being rude and snarky, Her first response was " ?* " When I give my verification information. Your job is to help customers instead of telling them to figure it out themselves. Even if you don't like the customer.. customer service,. Serve the customer..

I have never met such a rude customer service woman.. I am a Titanium level customer too, Joes has taken thousands of my money! I helped pay customer service. I'm going to go play elsewhere as a result. I was going to go one star but in actuality their custom service is quite nice and helpful. Just one bad egg on a bad day.

Joe Fortune closed my account after I deposited and won fairly. I used my personal bank account and did nothing wrong. They claimed “suspicious activity” but won’t explain or return my winnings. I’ve filed a formal complaint and will keep escalating until this is resolved. Be careful.

Joe fortune are a scam.
Opened an account last night and started playing. I made 3 deposits and ended up with a winning of $700.60
I went to login this morning only hrs later and I go to log back in to withdraw my winnings and my account is disabled. I received a very baseless email false alleging my account was disabled and I can never join again due to fraudulent activities with no clarification on what fraudulent activities occurred.

From other users it appears Jor fortune is known for using these tactics to avoid paying out winnings.

Email I received is attached

Hello,

While conducting our investigation, it was found that your account is in breach of our Terms of Service and Player Agreement. Due to this breach, the decision was made to terminate our business relationship with you and discontinue all services and products offered. Please refer to the below clause as per our Terms of Service.

Terms Broken:

6.2. Fraudulent, unlawful, dishonest or improper activity

We ask that you refrain from creating any other accounts. Discovery of any accounts created and/or accessed by yourself will result in immediate termination of your account and any associated balance voided. This decision was made with careful consideration given all the evidence brought forth and judge this decision to be final.

Regards,

I also deposited litecoin 11.13am still hasn't landed at 5.51pm I'm happy hearing I'm not alone

Deposited litecoin and it has not shown in my account.
Have tried the email and chat but neither work. Customer service has disappeared and is now uncontactable.
Seems like a sinking ship in general would avoid and use a different online casino