Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

They cancelled my order because I assume they didn't want to sell at that price. Product is now advertised on their website at higher price. Could be a ruse to advertise at a lower price just to get y... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have used John Bell and Croyden for some years when I have either worked near or, for a short time lived near, the shop. Even though I am further out of London now, I continue to purchase as I find... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Purchased a MASON PEARSON Handy Sensitive Bristle Hairbrush SB3. This is an excellent hair brush. I wish I had discovered this hairbrush brand a long time ago. It stops the static build up and transf... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Love this company, been buying from them, mostly in person, since 1975 when my daughter was born and it was the only shop that sold disposable nappies small enough. Online is great, they’ve never let... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Farmacia
  2. Tienda de artículos de belleza
  3. Exportador de medicinas
  4. Mayorista de productos farmacéuticos
  5. Tienda de vitaminas y suplementos

Escrito por la empresa

John Bell & Croyden is the Wellbeing Emporium and Pharmacy setting standards in providing bespoke and truly holistic health solutions under one roof. We have experience gained from over 200 years in the business and have earned a global reputation for delivering excellence, innovation and first class products and service.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

307 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 1 mes

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Lovely choice of beautiful soaps… Easy…

Lovely choice of beautiful soaps… Easy to order. Great website. Good packaging in a strong box. Arrived quickly with regular updates.. Wonderful service. Also answered a query straight away.

25 de junio de 2025
Logotipo de John Bell & Croyden

Respuesta de John Bell & Croyden

Dear Jayne,

Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.

We hope to see you again soon!

Kind regards,
Soraia
Customer Experience Team

Valorada con 1 estrellas sobre 5

Complete Waste of money

Complete Waste of money, this wax got zero hold, just like a grease which doesn’t even come off hands, u gotta use handwash to clean. Tesco £5 wax is much better than this product. I would want refund as it’s not like it described

28 de mayo de 2025
Logotipo de John Bell & Croyden

Respuesta de John Bell & Croyden

Dear Ali,
Thank you for your feedback.

We are sorry to hear about your disappointment with the product you purchased from us. We strive to provide high-quality products and it seems like we have not met your expectations.

Please reach out to us at jbc@johnbellcroyden.co.uk and we will do our best to resolve the issue.

Kind regards,
Natalia,
JBC Customer experience team

Valorada con 5 estrellas sobre 5
Logotipo de John Bell & Croyden

Respuesta de John Bell & Croyden

Dear Edwina,

Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.

We hope to see you again soon!

Kind regards,
Soraia
Customer Experience Team

Valorada con 5 estrellas sobre 5

Speedy delivery and beautifully packaged

Speedy delivery and beautifully packaged

27 de mayo de 2025
Logotipo de John Bell & Croyden

Respuesta de John Bell & Croyden

Dear gloria,

Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.

We hope to see you again soon!

Kind regards,
Soraia
Customer Experience Team

Valorada con 5 estrellas sobre 5

Good prices, fast delivery, thank you!

Good prices, fast delivery. Many thanks!

27 de mayo de 2025
Logotipo de John Bell & Croyden

Respuesta de John Bell & Croyden

Dear CW,

Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.

We hope to see you again soon!

Kind regards,
Soraia
Customer Experience Team

Valorada con 5 estrellas sobre 5

Fast efficient service

Fast efficient service

27 de mayo de 2025
Logotipo de John Bell & Croyden

Respuesta de John Bell & Croyden

Dear Gary,

Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.

We hope to see you again soon!

Kind regards,
Soraia
Customer Experience Team

Valorada con 5 estrellas sobre 5

The most wonderful company

The most wonderful company
I used to visit your beautiful store in London ,at least once a week , Now living in the depths of the country I don’t get to visit so much it’s great to be able to order on line and with the DPD delivery it’s perfect
Thank you

27 de mayo de 2025
Logotipo de John Bell & Croyden

Respuesta de John Bell & Croyden

Dear customer,

Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.

We hope to see you again soon!

Kind regards,
Soraia
Customer Experience Team

Valorada con 5 estrellas sobre 5
Logotipo de John Bell & Croyden

Respuesta de John Bell & Croyden

Dear Elodie,

Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.

We hope to see you again soon!

Kind regards,
Soraia
Customer Experience Team

Valorada con 5 estrellas sobre 5

very efficient

very efficient. couldn't get the toothbrush heads
anywhere else. Such diverse stock - marvellous

24 de abril de 2025
Logotipo de John Bell & Croyden

Respuesta de John Bell & Croyden

Dear Patricia,

Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.

We hope to see you again soon!

Kind regards,
Soraia
Customer Experience Team

Valorada con 5 estrellas sobre 5
Logotipo de John Bell & Croyden

Respuesta de John Bell & Croyden

Dear Fro,

Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.

We hope to see you again soon!

Kind regards,
Soraia
Customer Experience Team

Valorada con 5 estrellas sobre 5

Quality product and very good mail…

Quality product and very good mail order service

24 de abril de 2025
Logotipo de John Bell & Croyden

Respuesta de John Bell & Croyden

Dear Colin,

Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.

We hope to see you again soon!

Kind regards,
Soraia
Customer Experience Team

Valorada con 1 estrellas sobre 5

No one answers the phone then they cut you off

Having tried the pharmacy ten times this morning with no response to my phone calls I have no choice but to use a different establishment. I saw your response below, but you should update your opening hours online and have suitable information on your answerphone then rather than waste people's time.

20 de abril de 2025
Opinión espontánea
Logotipo de John Bell & Croyden

Respuesta de John Bell & Croyden

Dear Mrs Emma,

Thank you for your feedback.

We apologise for any inconvenience - our pharmacy was closed that day, as it was Easter Sunday, which may explain the lack of response.

We would be happy to assist you - please feel free to contact us during our normal business hours, and we'll do our best to assist you promptly.

Kind regards,
Soraia
Customer Experience Team

Valorada con 5 estrellas sobre 5

Great service and price

Great service and price. Recommended

25 de marzo de 2025
Logotipo de John Bell & Croyden

Respuesta de John Bell & Croyden

Dear Kevin,

Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.

We hope to see you again soon!

Kind regards,
Soraia
Customer Experience Team

Valorada con 5 estrellas sobre 5

Very quick and positive service

Very quick and positive service , will definately use them again

25 de marzo de 2025
Logotipo de John Bell & Croyden

Respuesta de John Bell & Croyden

Dear Mrs Dale,

Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.

We hope to see you again soon!

Kind regards,
Soraia
Customer Experience Team

Valorada con 5 estrellas sobre 5

Good product

Good product, prompt delivery

25 de marzo de 2025
Logotipo de John Bell & Croyden

Respuesta de John Bell & Croyden

Dear Shakirat,

Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.

We hope to see you again soon!

Kind regards,
Soraia
Customer Experience Team

Valorada con 5 estrellas sobre 5

goods arrived well packed and in a…

goods arrived well packed and in a timely manner. all coomunication was good. prices competative

25 de marzo de 2025
Logotipo de John Bell & Croyden

Respuesta de John Bell & Croyden

Dear Theressa,

Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.

We hope to see you again soon!

Kind regards,
Soraia
Customer Experience Team

Valorada con 5 estrellas sobre 5

Everything exactly as expected :)

Everything exactly as expected, thank you!!!

25 de marzo de 2025
Logotipo de John Bell & Croyden

Respuesta de John Bell & Croyden

Dear Customer,

Thank you for your positive feedback!

We hope to see you again soon!

Kind regards,
Soraia
Customer Experience Team

Valorada con 1 estrellas sobre 5

Expiring items

Purchased item expiring in the next few days

25 de marzo de 2025
Logotipo de John Bell & Croyden

Respuesta de John Bell & Croyden

Dear JD,

Thank you for your feedback. We're sorry to hear about your experience.

We've already been in touch with you regarding this matter and offered either a full refund or a replacement for the items. A return label was sent to you so the items could be returned, but as of now, we have not yet received them. Once the return is completed, we'll be happy to proceed with the resolution.

Please don't hesitate to reach out if you require any assistance.

Kind regards,
Soraia
Customer Experience Team

Valorada con 5 estrellas sobre 5

Brilliant service and easy way of…

Brilliant service and easy way of online shopping.

25 de marzo de 2025
Logotipo de John Bell & Croyden

Respuesta de John Bell & Croyden

Dear Elzbieta,

Thank you for your feedback! We're really glad to hear everything went smoothly and that you're happy with our service.

We hope to see you again soon!

Kind regards,
Soraia
Customer Experience Team

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más