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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Do not order from this company their return portal doesn't work i needed to return my order as what i ordered was not as advertised on website.Needed to do this as a return at £4.95 an item ! Shockin... Ver más

Valorada con 3 estrellas sobre 5

The initial website etc is lovely, randomly stumbled onto this website while looking for a new everyday black bag. Ordered a personalised one almost a week ago and have not have any delivery info.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Timely delivery. Beautifully packaged. Bag bought for holiday to contain a bottle of water, passport, phone, hotel key etc more elegant than a backpack using the canvas/nylon crossbody strap. It's... Ver más

Valorada con 5 estrellas sobre 5

Just bought my second JLR bag, a slightly bigger one this time. Absolutely love it and still able to use cross body as it comes with a detachable long leather look strap. The embellishments..,,tassel... Ver más

La empresa ha respondido

Información sobre la empresa


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3,1

Medio

TrustScore: 3 sobre 5

813 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,1

Todas las opiniones

(813)

4 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great communication

Great communication! I mistakingly ordered a bag without initials, so I emailed asking if they could be added. JLR replied quickly, made the necessary changes and it was despatched the next day. I’m looking forward to receiving and gifting my order.

28 de marzo de 2024
Opinión espontánea
Logotipo de Johnny Loves Rosie

Respuesta de Johnny Loves Rosie

It was a pleasure to help you with your order Claire. We hope the recipient loves their beautiful new bag as much as we do! x

Valorada con 5 estrellas sobre 5

Excellent

Amazing cannot do enough and a big thank you to Kelly.

26 de marzo de 2024
Opinión espontánea
Logotipo de Johnny Loves Rosie

Respuesta de Johnny Loves Rosie

Hi Benjamin, thank you for your order and i hope you were pleased with your purchase. x

Valorada con 5 estrellas sobre 5

Johnny Loves Rosie Bag

I love my new Johnny Loves Rosie Bag. It's beautiful! I was looking for a non leather bag and this brand is awesome! I get compliments all the time. A great Bag for a great price! The delivery was also very fast. I live in Florida and it only took a few days. Love the Bag and the company!

21 de marzo de 2024
Opinión espontánea
Logotipo de Johnny Loves Rosie

Respuesta de Johnny Loves Rosie

Hello, I am glad to hear your bag reached you within a few days, Thank you so much for choosing JLR London we do value our international customers. Thank you again.

Valorada con 5 estrellas sobre 5

My friend had a lovely bag from here so…

My friend had a lovely bag from here so decided to copy her Not received my order yet but I love the look of it so far

ordered a black cross body and really wanted a key ring bow, couldn't see one on the site

I contacted them and a lovely lady called Kelly replied straight away saying that they would find me one and match it to my bag

quick and very helpful response can't wait to receive it

20 de marzo de 2024
Opinión espontánea
Logotipo de Johnny Loves Rosie

Respuesta de Johnny Loves Rosie

Hi Joanne, I am glad to hear your experience with our company was a great one. We pride ourselves on our customer service and strive to make every customers experience a great one. x

Valorada con 5 estrellas sobre 5

Excellent company with probably the…

Excellent company with probably the best customer service team I have ever dealt with. The products are gorgeous..I have purchased 3 of their bags and straps in recent months. Ann

19 de marzo de 2024
Opinión espontánea
Logotipo de Johnny Loves Rosie

Respuesta de Johnny Loves Rosie

Ann, Thank you for your kind words and for being a valuable returning customer. We hope to see you back again soon x

Valorada con 5 estrellas sobre 5

Fantastic service and very helpful…

Fantastic service and very helpful customer services team. Highly recommend this company. The bag is absolutely stunning!

19 de marzo de 2024
Opinión espontánea
Logotipo de Johnny Loves Rosie

Respuesta de Johnny Loves Rosie

Alison, I am happy to hear you were happy with your purchase and that the customer service you received from us was up to standard. I will be sure to pass it on x

Valorada con 1 estrellas sobre 5

The worst product I have ever purchased…

The worst product I have ever purchased online. The medium tote bag is not as advertised. Very small bag and the leather is like paper towel. Wasn’t worth the price. Won’t be recommending it. (:.

7 de marzo de 2024
Opinión espontánea
Logotipo de Johnny Loves Rosie

Respuesta de Johnny Loves Rosie

Veronica, I am sorry to hear your shopping experience with us was not up to your standard. If you would like some assistance with your purchase please email our customer service team hello@JLR-London.com and i am sure they will be able to help resolve this for you. x

Valorada con 4 estrellas sobre 5

Underwhelmed

Ordered from JLR but was just underwhelmed when my bag arrived.
I didn't think the quality was good enough for the price paid.
The lining was poor in my opinion.
The product was well packed but was just OK, it didn't make me feel like I was really pleased or would look forward to using it.

7 de marzo de 2024
Opinión espontánea
Logotipo de Johnny Loves Rosie

Respuesta de Johnny Loves Rosie

Helen, Thank you for taking the time to leave us a review. We pride ourselves with the quality of our bags so i am sorry to hear on this occasion it did not meet your expectations. x

Valorada con 2 estrellas sobre 5

Buy it from primark, better off

They make it seem like a high quality bag online and in the videos. Please do not order, very cheap and flimsy material for the tote bag. Buy one from primark, it’s better quality and a lot cheaper

11 de enero de 2024
Opinión espontánea
Logotipo de Johnny Loves Rosie

Respuesta de Johnny Loves Rosie

John, I am sorry that on this occasion you were underwhelmed with your purchase, if there is anything we can do to help rectify this, please email customer services on hello@jlr-london.com. x

Valorada con 5 estrellas sobre 5

Just had a wonderful experience with…

Just had a wonderful experience with Kelly in the customer service team. The item I wanted was out of stock and Kelly took it upon herself to email my when one arrived back as a return before releasing it again onto the website. Such a lovely considerate thing to do and I'm very very happy. Quick responses and very accommodating. Thank you Kelly!

14 de marzo de 2024
Opinión espontánea
Logotipo de Johnny Loves Rosie

Respuesta de Johnny Loves Rosie

Abby, Thank you for taking the time to leave us a review and i will be sure to pass on your gratitude to Kelly. x

Valorada con 5 estrellas sobre 5

I bought my second bag and i love this…

I bought my second bag and i love this one too! They are so stylish and love the accesories and the option to put your initials on it!

7 de marzo de 2024
Opinión espontánea
Logotipo de Johnny Loves Rosie

Respuesta de Johnny Loves Rosie

hello Karen, I am so happy to hear you love our designs and we hope to see you back again soon. x

Valorada con 5 estrellas sobre 5

I love the style of the bag alot the…

I love the style of the bag alot the only thing is because its is a light colour on one side the stitching isn't straight abit wonky and on one of the straps the stitching has come away. Noticed that after a couple of day of receiving my bag.i couldn't be hassled to return the bag.

12 de marzo de 2024
Opinión espontánea
Logotipo de Johnny Loves Rosie

Respuesta de Johnny Loves Rosie

Thank you for taking the time to leave us a review. I am sorry to hear you had a few issues. I would love to rectify this for you. Please email hello@jlr-london.com so we can help resolve this for you, as we want our customers to be 100% happy with their purchase.

Valorada con 5 estrellas sobre 5

I ordered a bag before my honeymoon…

I ordered a bag before my honeymoon (last minute) and realised I needed it soon as possible. I got In touch with Kelly at JLR who helped arrange other means of delivery options so I can get it sorted and was quick to answer my emails the same day and sort delivery the next day!
Outstanding customer service. Thank you once again! Will be ordering from this company again in future!

5 de marzo de 2024
Opinión espontánea
Logotipo de Johnny Loves Rosie

Respuesta de Johnny Loves Rosie

Thank you, I am glad we were able to help and get your lovely bag to you on time. I hope you enjoyed your honeymoon.

Valorada con 5 estrellas sobre 5

My first Johnny Loves Rosie bag and I…

My first Johnny Loves Rosie bag and I am really impressed. It was ordered on Pre-Order but arrived with 7 days of release date, it came with 2 additional straps which I hadn't realise was included but adds the extra versatility to the bag. Leather is soft and the personalisation is perfect. Will definitely be purchasing more in the future.

19 de febrero de 2024
Opinión espontánea
Logotipo de Johnny Loves Rosie

Respuesta de Johnny Loves Rosie

Thank you for choosing to shop with JLR London. I am really happy to see you were pleased with your new bag. We hope to see you back soon.

Valorada con 2 estrellas sobre 5

Disappointed

I ordered the Taylor medium bag in December and it does not hold it's shape. They make it look so nice in pictures but it's honestly so average and for the price, it's very overpriced. Not great quality overall. Very disappointed

20 de diciembre de 2023
Opinión espontánea
Logotipo de Johnny Loves Rosie

Respuesta de Johnny Loves Rosie

I am ever so sorry to hear you are not happy with your purchase. Please contact hello@jlr-london.com with some images and i am sure they will be happy to help.x

Valorada con 5 estrellas sobre 5

Quality bags & accessories

I’ve bought quite a few bags and their accessories from here and they’re all beautiful.
The quality of the bags are top class. The accessories are a brilliant idea as you can totally change the look of a bag just by changing the accessories.
I’m already looking at my next purchase.

23 de enero de 2024
Opinión espontánea
Logotipo de Johnny Loves Rosie

Respuesta de Johnny Loves Rosie

Thank you for supporting our small business and leaving a review it really does mean the world to us. x

Valorada con 3 estrellas sobre 5

Purchased a bag for my partner as a…

Purchased a bag for my partner as a Xmas present and it's already showing signs of wear and tear
Disappointed with this considering the price

21 de diciembre de 2023
Opinión espontánea
Logotipo de Johnny Loves Rosie

Respuesta de Johnny Loves Rosie

I am sorry to hear your purchase has produced some faults if you would like to email hello@jlt-london.com i will be happy to help you. x

Valorada con 5 estrellas sobre 5

Absolutely loves these bags I have just…

Absolutely loves these bags I have just bought number 5 and the price point is great the product is incredible and love that I can personalise the bag 🥰

9 de febrero de 2024
Opinión espontánea
Logotipo de Johnny Loves Rosie

Respuesta de Johnny Loves Rosie

Thank you for leaving us a review and for your continued support. x

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Amazing bag love it♥️

5 de enero de 2024
Opinión espontánea
Logotipo de Johnny Loves Rosie

Respuesta de Johnny Loves Rosie

Vicky, Thank you for leaving us a lovely review we really do appreciate this. x

Valorada con 1 estrellas sobre 5

Don’t order from this company

Don’t order from this company - they don’t supply the goods themselves and it’s done via a 3rd party - very unhelpful to me - I’d avoid at all costs

29 de enero de 2024
Opinión espontánea
Logotipo de Johnny Loves Rosie

Respuesta de Johnny Loves Rosie

Jo, I asm sorry we were unable to cancel your order in time but as we use a third party fulfilment centre to despatch our goods this is not always possible but we do try if we can. I can assure you we supply all goods.

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