John Payne Residential Opiniones 155

TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

All of the staff at John Payne, Blackheath were courteous and highly professional. Selling one’s home is stressful and to have helpful and experienced people along side to guide and help you through t... Ver más

Valorada con 5 estrellas sobre 5

Karen and the Blackheath John Payne team made our experience of selling our mother’s house as smooth as possible. The team were highly efficient and communication was excellent. I would not hesitat... Ver más

Valorada con 5 estrellas sobre 5

Karen Hedges at John Payne Blackheath helped us purchase a new house. She helped us by getting us in to view properties that we hadn't thought about. Once we found the one we loved she helped solve pr... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

John Payne recently sold my property for me, one I bought from them seven years previously. I dealt with Max, Chris, and Will who were all extremely helpful. When my initial sale fell through (proble... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia inmobiliaria

Escrito por la empresa

The Acorn Group (incorporating John Payne) is much more than just the various estate agency brands you now see on the high street, and 2022 saw us join forces with Leaders Romans Group to become part of a 260-strong branch network with over 2,600 employees. Through the unique way our branches and brands work together, we can offer something no other agent can. We provide support and infrastructure to allow staff throughout the company in many different locations to work seamlessly with each other, benefiting from a shared database and massive marketing spend, whilst at the same time retaining the autonomy to provide clients with a completely bespoke service.


Información de contacto


4,4

Excelente

TrustScore: 4.5 sobre 5

155 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Karen Hedges at John Payne Blackheath…

Karen Hedges at John Payne Blackheath helped us purchase a new house. She helped us by getting us in to view properties that we hadn't thought about. Once we found the one we loved she helped solve problems along the way, was extremely supportive and seemed to genuinely care about us getting the outcome we wanted. We really appreciated how she kept us in touch and explained what was happening at each stage . It was really reassuring to have her knowledge and experience through what is a stressful process.

23 de enero de 2024
Opinión espontánea
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Respuesta de John Payne Residential

Thanks Victoria for leaving a review of your experience. We are very pleased that you were happy with service you received from Karen during your recent move.

Valorada con 5 estrellas sobre 5

Karen from John Payne was so kind

Karen from John Payne was so kind, friendly and professional throughout my buying experience. She kept me well-informed throughout the process and couldn't have been more helpful. Really grateful to Karen, and the rest of the JP team. Thanks so much!

5 de enero de 2024
Opinión espontánea
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Respuesta de John Payne Residential

Thanks Hannah for leaving a review of your experience. We are very pleased that you were happy with service you received from Karen and her colleagues during your recent sale.

Valorada con 4 estrellas sobre 5

Karen and her colleagues were helpful…

Karen and her colleagues were helpful and dealt promptly w ith enquiries

4 de enero de 2024
Opinión espontánea
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Respuesta de John Payne Residential

Thanks John for leaving a review of your experience. We are very pleased that you were happy with service you received from Karen and her colleagues during your recent sale.

Valorada con 5 estrellas sobre 5

Great service

Great service, stress free process

4 de enero de 2024
Opinión espontánea
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Respuesta de John Payne Residential

Thanks David for leaving a review of your experience. We are very pleased that you were happy with service you received.

Valorada con 4 estrellas sobre 5

Great experience

Great experience and supported us selling our flat in a challenging market this year. Courteous and professional throughout when dealing with us but also tenacious in helping the sale to go through. Would recommend using them

1 de noviembre de 2023
Opinión espontánea
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Respuesta de John Payne Residential

Thanks Martin for leaving a review of your experience. We are very pleased that you were happy with service you received during your recent sale.

Valorada con 5 estrellas sobre 5

Top Class Service

John Payne estate agent dealt with the sale process very professionally. They provided updates in every step and well coordinated the parties. It was a pleasure working with John Payne. Many thanks to Sam Wilkins who provided a top class service and managed the sale process very smoothly. I used John Payne second time and the quality always the same. I highly recommend them everyone.

6 de noviembre de 2023
Opinión espontánea
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Respuesta de John Payne Residential

Thanks Ahmet for leaving a review of your experience. We are very pleased that you were happy with service you received from Sam and his colleagues during your recent sale.

Valorada con 5 estrellas sobre 5

Fully appreciated the personal touch.

After having several Estate Agents value the house it was an easy choice to pick John Payne. Obviously very knowledgeable on the local market, but most importantly very easy to work with. Everyone I dealt with at the branch in Lee-SE12 was great, from Will's valuation, Max's sale and the support of Pauline and manager Chris. It was rather daunting to be selling a vacant property from some distance away, but the team kept in touch and helped me through all the steps of the sale. I would have no hesitation to recommend them.

28 de septiembre de 2023
Opinión espontánea
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Respuesta de John Payne Residential

Thanks for leaving a review of your experience. We are very pleased that you were happy with service you received from our Lee team during your recent sale.

Valorada con 5 estrellas sobre 5

Amazing Estate Agent in Lee especially Romi

Romi and the team at John Payne Lee have been fantastic in helping our move to Lee. From the first viewing, making an offer, and signing documents until getting the keys to our new rental, Romi was so helpful and really quick to respond. We only had 2 weeks from the viewing date to move out, and Romi made the experience stress free.

13 de septiembre de 2023
Opinión espontánea
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Respuesta de John Payne Residential

Thanks Azrin for leaving a review of your experience. We are very pleased that you were happy with service you received from Romi and the Lee team during your recent tenancy.

Valorada con 1 estrellas sobre 5

Sneaky Estate Agent Natalie

Sneaky Estate Agent, just saying anything to get us to purchase the property. Questioned damp on inside of window and was told that was only moisture as house had been unoccupied. Then later viewed the garden and the occupants washing was outside! Unless they'd left it for a 6 months to dry we didn't really appreciate the need for an outright lie

1 de agosto de 2023
Opinión espontánea
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Respuesta de John Payne Residential

Dear Minam. I am sorry that you were unhappy with the service you received. There are many reason why a house may have moisture on the inside of the windows but very unlikely would it be caused by "damp" whether rising or penetrating. Most likely was condensation caused by the ambient temperature. I hope that you are happy in your new home now.

Valorada con 5 estrellas sobre 5

Outstanding

Max was amazing from start to finish - would highly recommend. Great knowledge, communication and a calm head during what should have been a stressful move. Thank you Max

7 de julio de 2023
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Respuesta de John Payne Residential

Thanks David for leaving a review of your experience. We are very pleased that you were happy with service you received from Max during your recent move.

Valorada con 5 estrellas sobre 5

Flat sale

We recently sold our flat with John Payne and they were excellent. They were extremely responsive, proactive and personable. If it wasn’t for their sales negotiator, we doubt the sale would have got over the line. We were very happy with their service.

4 de septiembre de 2023
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Respuesta de John Payne Residential

Thanks Steph for leaving a review of your experience. We are very pleased that you were happy with service you received from our team.

Valorada con 5 estrellas sobre 5

Amazing and efficient service

We had to let our property as soon as possible.
John Payne’s letting team,Miranda Ellis,Stacey Stanton,Darcie,Romi Borthwick and Darcie Lawrence did an amazing job because they managed to arrange 6 viewings within 2 days and we had 6 offers from which the 3 where 3-5% above our asking price!
Great team, efficient and communicative.
Highly recommended for Greenwich and Blackheath area!

25 de agosto de 2023
Opinión espontánea
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Respuesta de John Payne Residential

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Thanks. Customer Services

Valorada con 5 estrellas sobre 5

I would not hesitate to recommend the John Payne Blackheath Team

The John Payne Blackheath team was super helpful and very engaged throughout the entire sales process. In a landscape that has been throwing curveballs in the property market, the entire team at the Blackheath office stepped up to orchestrate the successful sale of my property.

In particular, Sue, who was fantastic in the closing stages, chased solicitors, and ensured we kept to our planned completion date. Sue was always reachable and kept me up to date right up to completion.

I would not hesitate to recommend them; my experience was fantastic.

12 de julio de 2023
Opinión espontánea
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Respuesta de John Payne Residential

Thank you, we're thrilled to hear that Sue and the team have provided you with a fantastic experience. We're grateful for your recommendation, if we can be of any further help, please don't hesitate to get in touch. Thanks - Customer Services

Valorada con 5 estrellas sobre 5

Excellent

We had an excellent experience when buying our house through John Payne a few years ago, so had no hesitation in using them to sell it for us! Their service is professional, friendly, knowledgeable and extremely responsive - unlike some other agents, replies to emails and calls are prompt, accurate and helpful. Highly recommended. Thanks to Sam and all the team at the East Greenwich branch.

20 de agosto de 2023
Opinión espontánea
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Respuesta de John Payne Residential

Thank you, we're thrilled to hear that the team has provided you with such a positive experience. We're grateful for your recommendation, if we can be of any further help, please don't hesitate to get in touch. Thanks - Customer Services

Valorada con 5 estrellas sobre 5

Very happy. Professional and effective team.

Very, very happy.
I chose John Payne to sell the house as they are an established local Estate Agent who have been serving this area for decades.
Chris oversaw the initial introduction and estimation and was clearly very knowledgeable about the type of house, the local area, the current housing climate and his advice and recommendations were accurate and informative.
Chris and his team, Max & Will, were extremely helpful throughout the process with regular calls and emails alerting me to viewings, feedback from the viewings and timely updates as to the progress of the sale once the sale had been agreed.
Their liaising with the buyers and solicitors was prompt and informative and no chasing was necessary.
The sale of the property was very quick and hassle free and I have no hesitation in recommending John Payne, Lee branch.

27 de julio de 2023
Opinión espontánea
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Respuesta de John Payne Residential

Thank you, Grahame! We're thrilled to hear that Chris, Max, and Will provided you with such a positive experience. We're grateful for your recommendation, if we can be of any further help, please don't hesitate to get in touch. Thanks - Customer Services

Valorada con 5 estrellas sobre 5

We highly recommend Oliver and Max at…

We highly recommend Oliver and Max at John Payne Eltham. We went to them after reading their reviews and we werent disappointed. After struggling to sell our property with another agent, they listened to our concerns, quickly secured a reliable buyer, and led on proactively guiding the rest of the chain through to exchange of contracts. Definitely an estate agent to be trusted to do the job.

10 de agosto de 2023
Opinión espontánea
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Respuesta de John Payne Residential

Thank you, Chloe, for taking the time to review your experience. I am delighted to hear that you were happy with the service you received from Oliver, Max and the team. Thanks. Customer Services

Valorada con 5 estrellas sobre 5

John Payne Lee branch

John Payne, Lee branch, helped us navigate our first house purchase. They were very professional, always responded to us quickly and helped push the sale along. In particular, Chris was very helpful and made sure that things progressed smoothly.

29 de julio de 2023
Opinión espontánea
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Respuesta de John Payne Residential

Thank you, Oscar, for taking the time to review your experience. I am delighted to hear that you were happy with the service you received from the John Payne, Lee Branch. Thanks. Customer Services

Valorada con 5 estrellas sobre 5

They found a reliable and committed…

They found a reliable and committed buyer in record time, before the flat even went on the market, and followed through very effectively until completion.

28 de julio de 2023
Opinión espontánea
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Respuesta de John Payne Residential

Thank you, Nick, for the 5* review! Thanks - Customer Services

Valorada con 5 estrellas sobre 5

Good communication

Oliver kept us updated with the sale of our late mothers home and I would recommend using them.

20 de julio de 2023
Opinión espontánea
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Respuesta de John Payne Residential

Thank you for your 5-star review! Thank you for the recommendation and for choosing us as your estate agent! - Customer Services

Valorada con 5 estrellas sobre 5

Highly recommend this Estate Agent

I have nothing but good things to say about my experience with John Payne/Acorn Estates Eltham. I had been unhappy with my original Estate Agent and decided to move Agents. Dealing with Oliver was a game changer. My house sold immediately and the whole process was very smooth and professional. Selling a house can be very stressful but I would have no hesitation in recommending this Estate Agent, they dealt with everything in a calm, efficient way. They aren't the cheapest but they absolutely get the job done. Money well spent.

15 de julio de 2023
Opinión espontánea

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