Sunny Side Travel Opiniones 

161
TrustScore: 4.5 sobre 5

4,3

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We booked 2 times through their website Join Excursions and we really had a very good experience. They are correct and everything went by plan. A lot of fun and pleasure! We really recommand them ! Mu... Ver más

Valorada con 5 estrellas sobre 5

We booked twice from them. One for Quad bike and one Antalya city tour, both experience has been great with them. Easy, helpful and fast response compared to others who take like hours or even days t... Ver más

Valorada con 5 estrellas sobre 5

10/10 what a trip!!!! Prompt pick up and fantastic your my husband and daughter both loved their dive. Every dive is with at least one instruktor holding your hand. Superb. We will be back. Super w... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Vor unseren Urlaub buchten wir das Delfin Schwimmen. Wir haben u s so riesig darüber gefreut, als der Tag dafür gekommen ist. Der Tranfer war pünktlich organisiert. Dort vor Ort eine Katastrophe. 2... Ver más

Información sobre la empresa

  1. Agencia de viajes
  2. Servicio de alquiler de embarcaciones
  3. Agencia de turismo náutico
  4. Agencia de viajes en crucero
  5. Proveedor de viajes culturales
  6. Agencia de excursiones

Escrito por la empresa

JoinExcursions.com is an online excursion booking platform operated by Sunny Side Travel, a fully licensed travel agency in Turkey and an official member of TÜRSAB (Association of Turkish Travel Agencies) with licence number 16322. Our operations are managed by BAUM Travel & Tourism Ltd. We connect travelers with a wide range of trusted excursion providers across Turkey, offering carefully selected daily tours, activities, and multi-day experiences in the country’s most popular destinations. Our mission is to make discovering Turkey easy, reliable, and affordable. By working with professional local partners, we ensure our guests receive high-quality experiences, competitive prices, and excellent service. From cultural tours and nature adventures to unique local experiences, JoinExcursions.com helps travelers explore the rich history, stunning landscapes, and vibrant culture of Turkey with confidence.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

161 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,3

Todas las opiniones

(161)

43 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

they were very helpful and super kind…

they were very helpful and super kind totally recommended

1 de octubre de 2025
Opinión espontánea
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Respuesta de Sunny Side Travel

Response from Join Excursions Management

Dear Guest,

Thank you so much for your kind words! 🌟
We’re really happy to know that you found our team helpful and kind. Your recommendation means a lot to us — hope to see you again soon! 🙏😊

Warm regards,
Join Excursions Management Team

Valorada con 5 estrellas sobre 5

the pirate boat was a fantastically fun…

the pirate boat was a fantastically fun experience, thank you to the crew and fast and easy booking :) good luck to your company and see you soon

11 de octubre de 2025
Opinión espontánea
Logotipo de Sunny Side Travel

Respuesta de Sunny Side Travel

Response from Join Excursions Management

Dear Guest,

Thank you so much for your kind words! 🏴‍☠️⚓
We’re delighted to hear you had a fantastic time on the Pirate Boat — it’s always a guest favorite! We truly appreciate your warm wishes and look forward to seeing you again on your next holiday. 😊

Best regards,
Join Excursions Management Team

Valorada con 5 estrellas sobre 5

Nice experience

We bought 3 paket tours: boat trip, paragliding and quad safari .It was really good. No any delays, nice service and professional guides 👌👌🙏Highly recommended

27 de septiembre de 2025
Opinión espontánea
Logotipo de Sunny Side Travel

Respuesta de Sunny Side Travel

Response from Join Excursions Management

Dear Guest,

Thank you so much for your kind words and for trusting us with your tours! 🌟
We’re truly happy to hear that you enjoyed the boat trip, paragliding, and quad safari — and that everything went smoothly. Our team always aims to provide safe, well-organized, and memorable experiences for all our guests.

Your recommendation means a lot to us, and we look forward to welcoming you again on your next holiday in Turkey! 🙏😊

Warm regards,
Join Excursions Management Team

Valorada con 5 estrellas sobre 5

Quad toer.

Een leuke middag gehad.Van ophalen tot terug brengen naar hotel.
Goed georganiseerd team.
Helpen/denken mee waar kan.
Prijs is prima, voor de tijd dat je er spendeert. Een kleine pauze was er. Water kan je zelf meenemen. (Geen eten ).Voor ons was het de eerste keer, dus hadden een paar euro extra aan uitgaven daar gespendeerd ( fotos op usb stick, stofmasker , ijsje).
Voor de rest 👍

14 de octubre de 2025
Opinión espontánea
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Respuesta de Sunny Side Travel

Bedankt voor je mooie review! 😊
Fijn om te horen dat jullie een leuke middag hebben gehad en dat ons team goed heeft kunnen helpen. We waarderen je feedback over de pauze en extra’s, dat nemen we zeker mee. Hopelijk zien we jullie nog eens terug voor een nieuwe avontuurlijke ervaring! 🚀

Met vriendelijke groet,
Het team van Join Excursions
🌐 www.joinexcursions.com

Valorada con 1 estrellas sobre 5

When booking our excursions we were…

When booking our excursions we were told a price when booking. Once we arrived for our excursion we were told we had to pay another 50 euros.

The way they treat you is disgusting! Left a family of 5 stranded and did not offer to help with a return!!

I would not use this company to book any excursions! I would stay well away they are disrespectful and try and get more money out of you once you arrive.

14 de octubre de 2025
Opinión espontánea
Logotipo de Sunny Side Travel

Respuesta de Sunny Side Travel

Dear Mr. Matt Holmes.

We are truly sorry that you felt disappointed with your recent experience. However, after carefully reviewing all communication between you and our representatives, we would like to clarify the situation with complete transparency.

From the very beginning, our team provided you with the official details of the tour, including the total price and the information about additional government or service fees. The quotation and tour description were clearly communicated in writing before your arrival. These terms are standard for all of our customers and are also publicly listed on our official platforms.

You mentioned that you did not book through our website and therefore were unaware of certain details. However, the same information is always explained during the booking process via WhatsApp as well. You were provided with the full cost and the link to the tour description for your reference. There was never any attempt from our side to hide or change prices — our company policy strictly forbids any form of misleading or unclear communication with guests.

Upon your arrival, our local operator explained that the difference was due to mandatory government and transport fees, which are not charged by our company but by the local authority. Despite this, we offered several solutions to make the situation easier for you — including a discount and even a personal contribution from our representative to reduce your total cost. Unfortunately, all offers were refused.

We fully understand that you were frustrated at that moment, especially as you were traveling with children. However, it is important to note that our team never refused to assist you. Our staff repeatedly tried to help and communicate calmly, even when the conversation became very offensive and disrespectful toward our employees. Despite the inappropriate language used against our staff, we continued to respond politely and sought ways to resolve the situation peacefully.

You also mentioned being “left stranded.” In reality, our operator had offered transportation options and assistance. You chose to leave the meeting point on your own decision and arrange a private taxi instead. Our staff were not informed in time to organize the return transfer.

We strongly reject any accusation of “scam” or “dishonesty.” Our company has a long-standing record of serving thousands of satisfied guests every season. We are a licensed agency working under TURSAB regulations, and all our operations, payments, and taxes are handled in accordance with Turkish law.

We would also like to emphasize that we are fully ready to share all WhatsApp correspondence between you and our team — with your personal information kept strictly confidential — with any potential guest who wishes to review the facts for themselves. We believe that transparency is the foundation of trust, and we will never allow our company’s reputation to be damaged by unfair accusations or attempts at blackmail.

Join Excursions values every guest and always strives to ensure satisfaction. We regret that this misunderstanding caused you frustration, but the facts clearly show that our team acted professionally, responsibly, and in good faith at every stage.

Thank you for your understanding.
We wish you and your family a pleasant continuation of your holiday.

Kind regards,
Join Excursions Management Team
🌐 www.joinexcursions.com

Valorada con 1 estrellas sobre 5

Left us stranded in Turkey after trying…

Left us stranded in Turkey after trying to bump up the price

13 de octubre de 2025
Opinión espontánea
Logotipo de Sunny Side Travel

Respuesta de Sunny Side Travel

Dear Mr. Matt Holmes.

We are truly sorry that you felt disappointed with your recent experience. However, after carefully reviewing all communication between you and our representatives, we would like to clarify the situation with complete transparency.

From the very beginning, our team provided you with the official details of the tour, including the total price and the information about additional government or service fees. The quotation and tour description were clearly communicated in writing before your arrival. These terms are standard for all of our customers and are also publicly listed on our official platforms.

You mentioned that you did not book through our website and therefore were unaware of certain details. However, the same information is always explained during the booking process via WhatsApp as well. You were provided with the full cost and the link to the tour description for your reference. There was never any attempt from our side to hide or change prices — our company policy strictly forbids any form of misleading or unclear communication with guests.

Upon your arrival, our local operator explained that the difference was due to mandatory government and transport fees, which are not charged by our company but by the local authority. Despite this, we offered several solutions to make the situation easier for you — including a discount and even a personal contribution from our representative to reduce your total cost. Unfortunately, all offers were refused.

We fully understand that you were frustrated at that moment, especially as you were traveling with children. However, it is important to note that our team never refused to assist you. Our staff repeatedly tried to help and communicate calmly, even when the conversation became very offensive and disrespectful toward our employees. Despite the inappropriate language used against our staff, we continued to respond politely and sought ways to resolve the situation peacefully.

You also mentioned being “left stranded.” In reality, our operator had offered transportation options and assistance. You chose to leave the meeting point on your own decision and arrange a private taxi instead. Our staff were not informed in time to organize the return transfer.

We strongly reject any accusation of “scam” or “dishonesty.” Our company has a long-standing record of serving thousands of satisfied guests every season. We are a licensed agency working under TURSAB regulations, and all our operations, payments, and taxes are handled in accordance with Turkish law.

We would also like to emphasize that we are fully ready to share all WhatsApp correspondence between you and our team — with your personal information kept strictly confidential — with any potential guest who wishes to review the facts for themselves. We believe that transparency is the foundation of trust, and we will never allow our company’s reputation to be damaged by unfair accusations or attempts at blackmail.

Join Excursions values every guest and always strives to ensure satisfaction. We regret that this misunderstanding caused you frustration, but the facts clearly show that our team acted professionally, responsibly, and in good faith at every stage.

Thank you for your understanding.
We wish you and your family a pleasant continuation of your holiday.

Kind regards,
Join Excursions Management Team
🌐 www.joinexcursions.com

Valorada con 1 estrellas sobre 5

I've done quad biking all around the…

I've done quad biking all around the world, this experience was the worst, If your happy to do only 10mph, this is your place.

12 de octubre de 2025
Opinión espontánea
Logotipo de Sunny Side Travel

Respuesta de Sunny Side Travel

Hello again Dear Matt Holmes,

Are they not your words to us after your Quad biking experiance?:

''Thankyou, collection was good and the price, I'll be in touch for more excursions this week. Thankyou for being so helpful''

What you are attempting is a result of failing to achieve anything against blackmail and extortion attempts. We are an agency that does not compromise with cheap blackmail and baseless lies. Other readers who read this and the comments below will notice the other negative comments you have written from your fake accounts.

Valorada con 1 estrellas sobre 5

Was sold paragliding on WhatsApp

Was sold paragliding on WhatsApp , agreed price and they tried to change price upon arrival, after refusing to pay more than agreed they left us stranded

14 de octubre de 2025
Opinión espontánea
Logotipo de Sunny Side Travel

Respuesta de Sunny Side Travel

Response from Join Excursions Management

Dear Mr. Matt Holmes.

We are truly sorry that you felt disappointed with your recent experience. However, after carefully reviewing all communication between you and our representatives, we would like to clarify the situation with complete transparency.

From the very beginning, our team provided you with the official details of the tour, including the total price and the information about additional government or service fees. The quotation and tour description were clearly communicated in writing before your arrival. These terms are standard for all of our customers and are also publicly listed on our official platforms.

You mentioned that you did not book through our website and therefore were unaware of certain details. However, the same information is always explained during the booking process via WhatsApp as well. You were provided with the full cost and the link to the tour description for your reference. There was never any attempt from our side to hide or change prices — our company policy strictly forbids any form of misleading or unclear communication with guests.

Upon your arrival, our local operator explained that the difference was due to mandatory government and transport fees, which are not charged by our company but by the local authority. Despite this, we offered several solutions to make the situation easier for you — including a discount and even a personal contribution from our representative to reduce your total cost. Unfortunately, all offers were refused.

We fully understand that you were frustrated at that moment, especially as you were traveling with children. However, it is important to note that our team never refused to assist you. Our staff repeatedly tried to help and communicate calmly, even when the conversation became very offensive and disrespectful toward our employees. Despite the inappropriate language used against our staff, we continued to respond politely and sought ways to resolve the situation peacefully.

You also mentioned being “left stranded.” In reality, our operator had offered transportation options and assistance. You chose to leave the meeting point on your own decision and arrange a private taxi instead. Our staff were not informed in time to organize the return transfer.

We strongly reject any accusation of “scam” or “dishonesty.” Our company has a long-standing record of serving thousands of satisfied guests every season. We are a licensed agency working under TURSAB regulations, and all our operations, payments, and taxes are handled in accordance with Turkish law.

We would also like to emphasize that we are fully ready to share all WhatsApp correspondence between you and our team — with your personal information kept strictly confidential — with any potential guest who wishes to review the facts for themselves. We believe that transparency is the foundation of trust, and we will never allow our company’s reputation to be damaged by unfair accusations or attempts at blackmail.

Join Excursions values every guest and always strives to ensure satisfaction. We regret that this misunderstanding caused you frustration, but the facts clearly show that our team acted professionally, responsibly, and in good faith at every stage.

Thank you for your understanding.
We wish you and your family a pleasant continuation of your holiday.

Kind regards,
Join Excursions Management Team
🌐 www.joinexcursions.com

Valorada con 1 estrellas sobre 5

Stranded in Turkey

Stranded a friend in Turkey by increasing the price on arrival in country before refusing to then honour original price and get them home. Avoid at all costs.

14 de octubre de 2025
Opinión espontánea
Logotipo de Sunny Side Travel

Respuesta de Sunny Side Travel

Response from Join Excursions Management

Dear Mr. Matt Holmes.

We are truly sorry that you felt disappointed with your recent experience. However, after carefully reviewing all communication between you and our representatives, we would like to clarify the situation with complete transparency.

From the very beginning, our team provided you with the official details of the tour, including the total price and the information about additional government or service fees. The quotation and tour description were clearly communicated in writing before your arrival. These terms are standard for all of our customers and are also publicly listed on our official platforms.

You mentioned that you did not book through our website and therefore were unaware of certain details. However, the same information is always explained during the booking process via WhatsApp as well. You were provided with the full cost and the link to the tour description for your reference. There was never any attempt from our side to hide or change prices — our company policy strictly forbids any form of misleading or unclear communication with guests.

Upon your arrival, our local operator explained that the difference was due to mandatory government and transport fees, which are not charged by our company but by the local authority. Despite this, we offered several solutions to make the situation easier for you — including a discount and even a personal contribution from our representative to reduce your total cost. Unfortunately, all offers were refused.

We fully understand that you were frustrated at that moment, especially as you were traveling with children. However, it is important to note that our team never refused to assist you. Our staff repeatedly tried to help and communicate calmly, even when the conversation became very offensive and disrespectful toward our employees. Despite the inappropriate language used against our staff, we continued to respond politely and sought ways to resolve the situation peacefully.

You also mentioned being “left stranded.” In reality, our operator had offered transportation options and assistance. You chose to leave the meeting point on your own decision and arrange a private taxi instead. Our staff were not informed in time to organize the return transfer.

We strongly reject any accusation of “scam” or “dishonesty.” Our company has a long-standing record of serving thousands of satisfied guests every season. We are a licensed agency working under TURSAB regulations, and all our operations, payments, and taxes are handled in accordance with Turkish law.

We would also like to emphasize that we are fully ready to share all WhatsApp correspondence between you and our team — with your personal information kept strictly confidential — with any potential guest who wishes to review the facts for themselves. We believe that transparency is the foundation of trust, and we will never allow our company’s reputation to be damaged by unfair accusations or attempts at blackmail.

Join Excursions values every guest and always strives to ensure satisfaction. We regret that this misunderstanding caused you frustration, but the facts clearly show that our team acted professionally, responsibly, and in good faith at every stage.

Thank you for your understanding.
We wish you and your family a pleasant continuation of your holiday.

Kind regards,
Join Excursions Management Team
🌐 www.joinexcursions.com

Valorada con 1 estrellas sobre 5

Sold an excursion but tried charging…

Sold an excursion but tried charging more money on arrival

14 de octubre de 2025
Opinión espontánea
Logotipo de Sunny Side Travel

Respuesta de Sunny Side Travel

Response from Join Excursions Management

Dear Mr. Matt Holmes.

We are truly sorry that you felt disappointed with your recent experience. However, after carefully reviewing all communication between you and our representatives, we would like to clarify the situation with complete transparency.

From the very beginning, our team provided you with the official details of the tour, including the total price and the information about additional government or service fees. The quotation and tour description were clearly communicated in writing before your arrival. These terms are standard for all of our customers and are also publicly listed on our official platforms.

You mentioned that you did not book through our website and therefore were unaware of certain details. However, the same information is always explained during the booking process via WhatsApp as well. You were provided with the full cost and the link to the tour description for your reference. There was never any attempt from our side to hide or change prices — our company policy strictly forbids any form of misleading or unclear communication with guests.

Upon your arrival, our local operator explained that the difference was due to mandatory government and transport fees, which are not charged by our company but by the local authority. Despite this, we offered several solutions to make the situation easier for you — including a discount and even a personal contribution from our representative to reduce your total cost. Unfortunately, all offers were refused.

We fully understand that you were frustrated at that moment, especially as you were traveling with children. However, it is important to note that our team never refused to assist you. Our staff repeatedly tried to help and communicate calmly, even when the conversation became very offensive and disrespectful toward our employees. Despite the inappropriate language used against our staff, we continued to respond politely and sought ways to resolve the situation peacefully.

You also mentioned being “left stranded.” In reality, our operator had offered transportation options and assistance. You chose to leave the meeting point on your own decision and arrange a private taxi instead. Our staff were not informed in time to organize the return transfer.

We strongly reject any accusation of “scam” or “dishonesty.” Our company has a long-standing record of serving thousands of satisfied guests every season. We are a licensed agency working under TURSAB regulations, and all our operations, payments, and taxes are handled in accordance with Turkish law.

We would also like to emphasize that we are fully ready to share all WhatsApp correspondence between you and our team — with your personal information kept strictly confidential — with any potential guest who wishes to review the facts for themselves. We believe that transparency is the foundation of trust, and we will never allow our company’s reputation to be damaged by unfair accusations or attempts at blackmail.

Join Excursions values every guest and always strives to ensure satisfaction. We regret that this misunderstanding caused you frustration, but the facts clearly show that our team acted professionally, responsibly, and in good faith at every stage.

Thank you for your understanding.
We wish you and your family a pleasant continuation of your holiday.

Kind regards,
Join Excursions Management Team
🌐 www.joinexcursions.com

Valorada con 1 estrellas sobre 5

Tried to bump the price up on arrival

14 de octubre de 2025
Opinión espontánea
Logotipo de Sunny Side Travel

Respuesta de Sunny Side Travel

Response from Join Excursions Management

Dear Mr. Matt Holmes.

We are truly sorry that you felt disappointed with your recent experience. However, after carefully reviewing all communication between you and our representatives, we would like to clarify the situation with complete transparency.

From the very beginning, our team provided you with the official details of the tour, including the total price and the information about additional government or service fees. The quotation and tour description were clearly communicated in writing before your arrival. These terms are standard for all of our customers and are also publicly listed on our official platforms.

You mentioned that you did not book through our website and therefore were unaware of certain details. However, the same information is always explained during the booking process via WhatsApp as well. You were provided with the full cost and the link to the tour description for your reference. There was never any attempt from our side to hide or change prices — our company policy strictly forbids any form of misleading or unclear communication with guests.

Upon your arrival, our local operator explained that the difference was due to mandatory government and transport fees, which are not charged by our company but by the local authority. Despite this, we offered several solutions to make the situation easier for you — including a discount and even a personal contribution from our representative to reduce your total cost. Unfortunately, all offers were refused.

We fully understand that you were frustrated at that moment, especially as you were traveling with children. However, it is important to note that our team never refused to assist you. Our staff repeatedly tried to help and communicate calmly, even when the conversation became very offensive and disrespectful toward our employees. Despite the inappropriate language used against our staff, we continued to respond politely and sought ways to resolve the situation peacefully.

You also mentioned being “left stranded.” In reality, our operator had offered transportation options and assistance. You chose to leave the meeting point on your own decision and arrange a private taxi instead. Our staff were not informed in time to organize the return transfer.

We strongly reject any accusation of “scam” or “dishonesty.” Our company has a long-standing record of serving thousands of satisfied guests every season. We are a licensed agency working under TURSAB regulations, and all our operations, payments, and taxes are handled in accordance with Turkish law.

We would also like to emphasize that we are fully ready to share all WhatsApp correspondence between you and our team — with your personal information kept strictly confidential — with any potential guest who wishes to review the facts for themselves. We believe that transparency is the foundation of trust, and we will never allow our company’s reputation to be damaged by unfair accusations or attempts at blackmail.

Join Excursions values every guest and always strives to ensure satisfaction. We regret that this misunderstanding caused you frustration, but the facts clearly show that our team acted professionally, responsibly, and in good faith at every stage.

Thank you for your understanding.
We wish you and your family a pleasant continuation of your holiday.

Kind regards,
Join Excursions Management Team
🌐 www.joinexcursions.com

Valorada con 1 estrellas sobre 5

Awful

Awful. Tried to bump the price up on arrival. Disgusting room. Very rude and unhelpful staff. Avoid at all cost

6 de octubre de 2025
Opinión espontánea
Logotipo de Sunny Side Travel

Respuesta de Sunny Side Travel

Response from Join Excursions Management

Dear Mr. Matt Holmes.

We are truly sorry that you felt disappointed with your recent experience. However, after carefully reviewing all communication between you and our representatives, we would like to clarify the situation with complete transparency.

From the very beginning, our team provided you with the official details of the tour, including the total price and the information about additional government or service fees. The quotation and tour description were clearly communicated in writing before your arrival. These terms are standard for all of our customers and are also publicly listed on our official platforms.

You mentioned that you did not book through our website and therefore were unaware of certain details. However, the same information is always explained during the booking process via WhatsApp as well. You were provided with the full cost and the link to the tour description for your reference. There was never any attempt from our side to hide or change prices — our company policy strictly forbids any form of misleading or unclear communication with guests.

Upon your arrival, our local operator explained that the difference was due to mandatory government and transport fees, which are not charged by our company but by the local authority. Despite this, we offered several solutions to make the situation easier for you — including a discount and even a personal contribution from our representative to reduce your total cost. Unfortunately, all offers were refused.

We fully understand that you were frustrated at that moment, especially as you were traveling with children. However, it is important to note that our team never refused to assist you. Our staff repeatedly tried to help and communicate calmly, even when the conversation became very offensive and disrespectful toward our employees. Despite the inappropriate language used against our staff, we continued to respond politely and sought ways to resolve the situation peacefully.

You also mentioned being “left stranded.” In reality, our operator had offered transportation options and assistance. You chose to leave the meeting point on your own decision and arrange a private taxi instead. Our staff were not informed in time to organize the return transfer.

We strongly reject any accusation of “scam” or “dishonesty.” Our company has a long-standing record of serving thousands of satisfied guests every season. We are a licensed agency working under TURSAB regulations, and all our operations, payments, and taxes are handled in accordance with Turkish law.

We would also like to emphasize that we are fully ready to share all WhatsApp correspondence between you and our team — with your personal information kept strictly confidential — with any potential guest who wishes to review the facts for themselves. We believe that transparency is the foundation of trust, and we will never allow our company’s reputation to be damaged by unfair accusations or attempts at blackmail.

Join Excursions values every guest and always strives to ensure satisfaction. We regret that this misunderstanding caused you frustration, but the facts clearly show that our team acted professionally, responsibly, and in good faith at every stage.

Thank you for your understanding.
We wish you and your family a pleasant continuation of your holiday.

Kind regards,
Join Excursions Management Team
🌐 www.joinexcursions.com

Valorada con 1 estrellas sobre 5

Fraudsters

Tried to change the price after we got there and left us stranded.

14 de octubre de 2025
Opinión espontánea
Logotipo de Sunny Side Travel

Respuesta de Sunny Side Travel

Response from Join Excursions Management

Dear Mr. Matt Holmes.

We are truly sorry that you felt disappointed with your recent experience. However, after carefully reviewing all communication between you and our representatives, we would like to clarify the situation with complete transparency.

From the very beginning, our team provided you with the official details of the tour, including the total price and the information about additional government or service fees. The quotation and tour description were clearly communicated in writing before your arrival. These terms are standard for all of our customers and are also publicly listed on our official platforms.

You mentioned that you did not book through our website and therefore were unaware of certain details. However, the same information is always explained during the booking process via WhatsApp as well. You were provided with the full cost and the link to the tour description for your reference. There was never any attempt from our side to hide or change prices — our company policy strictly forbids any form of misleading or unclear communication with guests.

Upon your arrival, our local operator explained that the difference was due to mandatory government and transport fees, which are not charged by our company but by the local authority. Despite this, we offered several solutions to make the situation easier for you — including a discount and even a personal contribution from our representative to reduce your total cost. Unfortunately, all offers were refused.

We fully understand that you were frustrated at that moment, especially as you were traveling with children. However, it is important to note that our team never refused to assist you. Our staff repeatedly tried to help and communicate calmly, even when the conversation became very offensive and disrespectful toward our employees. Despite the inappropriate language used against our staff, we continued to respond politely and sought ways to resolve the situation peacefully.

You also mentioned being “left stranded.” In reality, our operator had offered transportation options and assistance. You chose to leave the meeting point on your own decision and arrange a private taxi instead. Our staff were not informed in time to organize the return transfer.

We strongly reject any accusation of “scam” or “dishonesty.” Our company has a long-standing record of serving thousands of satisfied guests every season. We are a licensed agency working under TURSAB regulations, and all our operations, payments, and taxes are handled in accordance with Turkish law.

We would also like to emphasize that we are fully ready to share all WhatsApp correspondence between you and our team — with your personal information kept strictly confidential — with any potential guest who wishes to review the facts for themselves. We believe that transparency is the foundation of trust, and we will never allow our company’s reputation to be damaged by unfair accusations or attempts at blackmail.

Join Excursions values every guest and always strives to ensure satisfaction. We regret that this misunderstanding caused you frustration, but the facts clearly show that our team acted professionally, responsibly, and in good faith at every stage.

Thank you for your understanding.
We wish you and your family a pleasant continuation of your holiday.

Kind regards,
Join Excursions Management Team
🌐 www.joinexcursions.com

Valorada con 1 estrellas sobre 5

Rep decided to negotiate a price on…

Rep decided to negotiate a price on WhatsApp with us , only to try spring 50 euros on us upon Arrival, we were left stranded with no lift home, then tried to use website small print even thought our booking wasn't made via the website.

14 de octubre de 2025
Opinión espontánea
Logotipo de Sunny Side Travel

Respuesta de Sunny Side Travel

Response from Join Excursions Management

Dear Mr. Matt Holmes.

We are truly sorry that you felt disappointed with your recent experience. However, after carefully reviewing all communication between you and our representatives, we would like to clarify the situation with complete transparency.

From the very beginning, our team provided you with the official details of the tour, including the total price and the information about additional government or service fees. The quotation and tour description were clearly communicated in writing before your arrival. These terms are standard for all of our customers and are also publicly listed on our official platforms.

You mentioned that you did not book through our website and therefore were unaware of certain details. However, the same information is always explained during the booking process via WhatsApp as well. You were provided with the full cost and the link to the tour description for your reference. There was never any attempt from our side to hide or change prices — our company policy strictly forbids any form of misleading or unclear communication with guests.

Upon your arrival, our local operator explained that the difference was due to mandatory government and transport fees, which are not charged by our company but by the local authority. Despite this, we offered several solutions to make the situation easier for you — including a discount and even a personal contribution from our representative to reduce your total cost. Unfortunately, all offers were refused.

We fully understand that you were frustrated at that moment, especially as you were traveling with children. However, it is important to note that our team never refused to assist you. Our staff repeatedly tried to help and communicate calmly, even when the conversation became very offensive and disrespectful toward our employees. Despite the inappropriate language used against our staff, we continued to respond politely and sought ways to resolve the situation peacefully.

You also mentioned being “left stranded.” In reality, our operator had offered transportation options and assistance. You chose to leave the meeting point on your own decision and arrange a private taxi instead. Our staff were not informed in time to organize the return transfer.

We strongly reject any accusation of “scam” or “dishonesty.” Our company has a long-standing record of serving thousands of satisfied guests every season. We are a licensed agency working under TURSAB regulations, and all our operations, payments, and taxes are handled in accordance with Turkish law.

We would also like to emphasize that we are fully ready to share all WhatsApp correspondence between you and our team — with your personal information kept strictly confidential — with any potential guest who wishes to review the facts for themselves. We believe that transparency is the foundation of trust, and we will never allow our company’s reputation to be damaged by unfair accusations or attempts at blackmail.

Join Excursions values every guest and always strives to ensure satisfaction. We regret that this misunderstanding caused you frustration, but the facts clearly show that our team acted professionally, responsibly, and in good faith at every stage.

Thank you for your understanding.
We wish you and your family a pleasant continuation of your holiday.

Kind regards,
Join Excursions Management Team
🌐 www.joinexcursions.com

Valorada con 5 estrellas sobre 5

Would recommend

Very good communication and the trip was very well organised. The pick up and drop off at the hotel made everything much easier. Would definitely recommend.

11 de octubre de 2025
Opinión espontánea
Logotipo de Sunny Side Travel

Respuesta de Sunny Side Travel

Thank you so much for your kind words! 🌸 We’re delighted to hear that you enjoyed the trip and that everything went smoothly from pick up to drop off. Your recommendation means a lot to us, and we’d be happy to welcome you again anytime! 🙏✨

Kind regards,
Join Excursions Team
🌐 www.joinexcursions.com

Valorada con 4 estrellas sobre 5

I have used them more than 3 times…

I have used them more than 3 times different excursions but I have never been disappointed. Much respect to a dear guy I have never met but always so helpful ...Michael 🌟🙏🏼.
May Allah continue to bless your good work y'all💕

23 de septiembre de 2025
Opinión espontánea
Logotipo de Sunny Side Travel

Respuesta de Sunny Side Travel

Thank you so much for your trust and kind words! 🌟 It truly means a lot to us that you have chosen our excursions multiple times and always felt satisfied. Your respect and appreciation are deeply valued, and we’ll be sure to pass your message on to Michael as well. 🙏🏼💙 May Allah bless you too, and we look forward to welcoming you on more adventures in the future.

Kind regards,
Join Excursions Team
🌐 www.joinexcursions.com

Valorada con 5 estrellas sobre 5

I would recommend this trip to everyone…

I would recommend this trip to everyone
Affordable, perfect timing ,everything was 5 star
Ismail the guide explained everything he is very confident, polite also the driver was very good he drove the bus very smoothly calm and picked up promptly on time very good trip safe
First I was bit worried as we were both ladies but I found it very safe and enjoyable trip thank you so much again .

19 de septiembre de 2025
Opinión espontánea
Logotipo de Sunny Side Travel

Respuesta de Sunny Side Travel

Thank you so much for sharing your lovely experience! 🌟 We’re delighted to hear that you enjoyed the trip and felt safe and comfortable throughout. Ismail and our driver will be very happy to know their efforts made your day special. 💙 Your recommendation means a lot to us, and we’d be honored to welcome you again on another excursion. 🙏✨

Kind regards,
Join Excursions Team
🌐 www.joinexcursions.com

Valorada con 5 estrellas sobre 5

This short trip is a must try…

This short trip is a must try experience if you are in Antalya, it is very nice and suits ppl who like nature, sea or just fun activities. The staff are very helpful and professional and even the lunch included was very good. Very much recommended for families, couples or even solo travelers

17 de septiembre de 2025
Opinión espontánea
Logotipo de Sunny Side Travel

Respuesta de Sunny Side Travel

Thank you so much for your wonderful feedback! 🌟 We’re happy to hear you enjoyed the trip, the activities, and even the lunch. 😊 It’s great to know you found it suitable for all types of travelers — families, couples, and solo adventurers alike. Your recommendation means a lot to us, and we look forward to welcoming you again in Antalya! 🙏✨

Kind regards,
Join Excursions Team
🌐 www.joinexcursions.com

Valorada con 5 estrellas sobre 5

We had a lovely time during our trip

We had a lovely time during our trip! I was skeptical at the beginning but so glad we ended up going! Will recommend 100%.

14 de septiembre de 2025
Opinión espontánea
Logotipo de Sunny Side Travel

Respuesta de Sunny Side Travel

Thank you so much for your kind words! 🌟 We’re delighted that you decided to join and even happier to hear you had such a lovely time. Your recommendation means the world to us, and we’d be glad to welcome you again on another trip in the future. 🙏✨

Kind regards,
Join Excursions Team
🌐 www.joinexcursions.com

Valorada con 5 estrellas sobre 5

Very kind and helpful

Very kind and helpful, We want again to have contact
See you soon

9 de septiembre de 2025
Opinión espontánea
Logotipo de Sunny Side Travel

Respuesta de Sunny Side Travel

Thank you so much for your kind words! 🌟 It was our pleasure to assist you, and we’d be more than happy to welcome you again on your next adventure. Looking forward to seeing you soon! 🙏✨

Kind regards,
Join Excursions Team
🌐 www.joinexcursions.com

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