Joint Electrical Services Ltd Opiniones 

208
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My Bora hob extractor was suddenly dead and called Bora for help. They appointed their service partner JES to help. JES was very responsive with immediate follow up to my request and sent their engine... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great communication via emails and texts - thanks to Anne! I was kept up to date of when my technician would arrive. Technician (Michael) gave great recommendations and advice about my two ovens which... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Engineer is superb, friendly and very careful and thorough in all regards. Arrived on time and all repaired fine. The booking a date system does need speeding up as you feel like your request has... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Had a smashed glass top on a Bora hob. Bora contacted JES on my behalf and within 24 hrs a home visit was arranged for 7 days later. Engineer arrived exactly as promised and did a fantastic job i... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de reparación de electrodomésticos

Escrito por la empresa

UK's Leading Indoor & Outdoor Cooking Appliance Specialists in Support, Service, Commission and Installation. A Honest and Upfront company providing a trustworthy & reliable service across the UK for over 30 years. At JES we are your experts when it comes to your Indoor and Outdoor cooking appliances. Whether you require support, servicing, commissioning or installation. Whether it is electrical, gas, water or ventilation services. We are on hand to help you, for life.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

208 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(208)

22 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Super fast and truly excellent service…

Super fast and truly excellent service from the time they received the fault to resolution- thank you!

18 de diciembre de 2024
Opinión espontánea
Logotipo de Joint Electrical Services Ltd

Respuesta de Joint Electrical Services Ltd

Hi Tracey, We are delighted you have had a great experience with JES. We care about our customers, you matter to us.

Valorada con 5 estrellas sobre 5

Very professional and helpful

Very professional and helpful. Would recommend JES!

18 de diciembre de 2024
Opinión espontánea
Logotipo de Joint Electrical Services Ltd

Respuesta de Joint Electrical Services Ltd

Dear Neville, Thank you for your recommendation and taking the time to review us. All of the JES team are grateful for your comments.

Valorada con 5 estrellas sobre 5

Bora recommended JES

Bora recommended JES after we accidentally damaged the glass on the hob. Mark the engineer attended promptly and replaced the glass and fitted a trim. Unbeknown to us the hob had not been fitted properly (not by JES!), Mark pointed this out and rectified the problem. Mark was very thorough, courteous and efficient.

10 de diciembre de 2024
Opinión espontánea
Logotipo de Joint Electrical Services Ltd

Respuesta de Joint Electrical Services Ltd

Thank you for taking the time to review your experience with JES. We are delighted you were happy and Mark rectified a problem extra to what he went to repair. Your comments have been passed on to our engineer. Thank you

Anne Steele
Operations Administrator

Valorada con 5 estrellas sobre 5

Fabulous sevice

JES were appointed by Bora to fix an issue that we had on our Bora Pure S induction hob. It is almost new so it was an in warranty repair. All communication from them was top notch with no delays. The engineer (David) that came gave us a text to let us know he was 30 mins away.
When he arrived he made protecting worktops and flooring his first task. A nicer chap you will not meet.
Very knowledgeable regarding the product and a pleasure to chat with. He fixed the problem, checked everything out, made sure things were clean and went on his way. Many thanks JES, Anne Steele and David.

5 de diciembre de 2024
Opinión espontánea
Logotipo de Joint Electrical Services Ltd

Respuesta de Joint Electrical Services Ltd

Hi Gary, thank you so much for the detailed review given to JES. It is really appreciated that you acknowledge the efforts our engineers go to, to protect customers property.
Your thoughts matter to us and we are grateful for your feedback, especially Dave!

Anne Steele
Operations Administrator

Valorada con 5 estrellas sobre 5

Good communication

Good communication, easy to get an appointment booked in. Engineer was friendly and quickly sorted the problem. Aftercare phone call was also appreciated.

29 de noviembre de 2024
Opinión espontánea
Logotipo de Joint Electrical Services Ltd

Respuesta de Joint Electrical Services Ltd

Dear Customer, we appreciate your feedback and positive remarks on the service received from JES. We are grateful for your custom and your opinion matters to us.

Anne Steele
Operations Administrator

Valorada con 3 estrellas sobre 5

Joint Electrical Services Ltd provides…

Joint Electrical Services Ltd provides good service with knowledgeable and efficient engineers who are calm and clean. They ensure a seamless experience with text messages confirming time slots and tracking arrivals. The engineers, like Mark, are friendly and professional, and the communication from head office, especially from Anne, is thorough. However, the booking system could be faster; it can initially feel like requests aren't being addressed promptly. All in all, they provide reliable service once the booking process is complete.

8 de noviembre de 2024
Opinión espontánea
Logotipo de Joint Electrical Services Ltd

Respuesta de Joint Electrical Services Ltd

Hello and thank you for very much for your positive feedback. We take our customers comments and opinions seriously. If you would like to provide me with your #4number of your job, I would like to look into this and see where we can improve and what may have slowed down your initial process of receiving a date for your service visit.
Anne Steele
Operations Administrator

Valorada con 5 estrellas sobre 5

JES super professional repair service

JES were fantastic in sorting an issue with my Bora hob. Great communication on when the engineer would arrive. The engineer was super professional and knowledgeable and resolved the issue with the hob which also needed engagement with my solar equipment vendor! Would recommend JES for their knowledge and expertise and the great care taken whilst resolving the issue. Thanks Michael!

5 de diciembre de 2024
Opinión espontánea
Logotipo de Joint Electrical Services Ltd

Respuesta de Joint Electrical Services Ltd

Dear Stuart, JES and especially Michael would like to thank you for your review. We pride ourself on giving the best service possible to our customers.

Anne Steele
Operations Administrator

Valorada con 5 estrellas sobre 5

Repair gas cooker

Two of the burners on my 10 year old Barazza gas cooker had stopped lighting. The JES engineer was excellent. Communicated time of arrival, took great care in removing the top of the entire gas cooker. Spent most of the afternoon fixing the problem. Cleaned up and took away waste material. Pleasant individual to have in the kitchen. I would thoroughly recommend.

4 de diciembre de 2024
Opinión espontánea
Logotipo de Joint Electrical Services Ltd

Respuesta de Joint Electrical Services Ltd

John, we would like to thank you for your feedback and positivity of your experience with our engineer.

Anne Steele
Operations Administrator

Valorada con 5 estrellas sobre 5

Professional Outfit

Quite pricey, but very professional, competent service engineer arrived promptly and effected a necessary repair.
I would recommend to use them.

5 de diciembre de 2024
Opinión espontánea
Logotipo de Joint Electrical Services Ltd

Respuesta de Joint Electrical Services Ltd

Hi Kevin, thank you for recognising the professionalism within our company. We all aim for high standards in every aspect, from the guys in the field and apprentice, to us back in the offices.

Anne Steele
Operations Administrator

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service on our Bora hob. Very professional and neat. Thank you

5 de diciembre de 2024
Opinión espontánea
Logotipo de Joint Electrical Services Ltd

Respuesta de Joint Electrical Services Ltd

JES are delighted to have impressed on all levels. Thank you

Valorada con 5 estrellas sobre 5

JES recently repaired a Westin…

JES recently repaired a Westin extraction hood for me and gave excellent service all round from booking the appointment to completion of the job.
Many thanks

3 de diciembre de 2024
Opinión espontánea
Logotipo de Joint Electrical Services Ltd

Respuesta de Joint Electrical Services Ltd

Thank you for taking the time to review JES. We are very grateful for your kind comments

Anne Steele
Operations Administrator

Valorada con 5 estrellas sobre 5

J.E.S Great experience.

J.E.S. Have been exceptional in all matters pertaining to a problem with my Bora extraction units . Bora agreed to complete the work under warranty even though it is 4+ plus years old . This was at the insistence of J.E.S. management. Their communication to both parties has been fantastic at all times and the work was completed quickly and cleanly .
They deserve 6 stars for their effort throughout and cannot recommend them enough .

3 de diciembre de 2024
Opinión espontánea
Logotipo de Joint Electrical Services Ltd

Respuesta de Joint Electrical Services Ltd

Dear Barry
We appreciate you acknowledgement of our efforts. Simon went to great lengths as you know to go above and beyond for this service case. We are delighted you are happy with JES and have a fully functioning hob again.

Anne Steele
Operations Administrator

Valorada con 5 estrellas sobre 5

Service review

Booking process for service visit was easy and clear. On the day the engineer communicated clearly when he would arrive and job was completed without fuss and great attitude towards their trade.

28 de noviembre de 2024
Opinión espontánea
Logotipo de Joint Electrical Services Ltd

Respuesta de Joint Electrical Services Ltd

Dear Brian, JES try to make the process as easy as possible for our customers. We keep you at the forefront of everything we do. Thank you for the positive review.
Check out our service plans on the website: www.jointes.co.uk

Anne Steele
Operations Administrator

Valorada con 5 estrellas sobre 5

We had an issue with our new Bora hob…

We had an issue with our new Bora hob which was sorted out by JES on the same day that I contacted Bora. I was kept updated on the arrival of the engineer at all times and found him to be amiable and competent and the problem was sorted without a return visit.

19 de noviembre de 2024
Opinión espontánea
Logotipo de Joint Electrical Services Ltd

Respuesta de Joint Electrical Services Ltd

Hi Sue, thank you for your comments and recognising we try to keep in touch throughout your whole JES experience.
Check out our service plans on the website: www.jointes.co.uk

Anne Steele
Operations Administrator

Valorada con 5 estrellas sobre 5

Our BORA X BO was delivered with a…

Our BORA X BO was delivered with a distorted outer frame. JES were appointed to remedy. The technician arrived on time and undertook the work with the skill of an avionics engineer! He also checked the installation and recorded every move on a report form. Very impressive service

26 de noviembre de 2024
Opinión espontánea
Logotipo de Joint Electrical Services Ltd

Respuesta de Joint Electrical Services Ltd

Hi David,
Thank you for your review. We are very pleased with your comments regarding your visit, especially our engineer!
Check out our service plans on the website: www.jointes.co.uk

Anne Steele
Operations Administrator

Valorada con 5 estrellas sobre 5

Great all round service

Helpful, responsive and punctual. Great communication and JES were helpful in finding an available time slot. Engineer was very pleasant and phoned with arrival time.

25 de noviembre de 2024
Opinión espontánea
Logotipo de Joint Electrical Services Ltd

Respuesta de Joint Electrical Services Ltd

We appreciate your feedback and positive comments from your JES experience.
Check out our service plans on the website; www.jointes .co.uk

Anne Steele
Operations Administrator

Valorada con 5 estrellas sobre 5

UnlnownAn engineer visited to attend to a Bora…

An engineer visited to attend to a Bora job issue. Very professional, curious and clean &tidy. Attended on time & issue resolved. Excellent service

11 de noviembre de 2024
Opinión espontánea
Logotipo de Joint Electrical Services Ltd

Respuesta de Joint Electrical Services Ltd

Simon, thank you for the review of your experience with JES . We are delighted it was positive.
Check out our service plans on the website: www.jointes.co.uk

Anne Steele
Operations Administrator

Valorada con 5 estrellas sobre 5

Bora Hob smashed glass

Had a smashed glass top on a Bora hob. Bora contacted JES on my behalf and within 24 hrs a home visit was arranged for 7 days later.

Engineer arrived exactly as promised and did a fantastic job in repairing. He took great care in protecting the surfaces he was working on and cleaned up impeccably. Hob was repaired and induction rings and extract fan were all tested.

Would have no hesitation in recommending these guys.

22 de noviembre de 2024
Opinión espontánea
Logotipo de Joint Electrical Services Ltd

Respuesta de Joint Electrical Services Ltd

Dear Rob, thank you for your review from all the JES team.
Check out our service plans on the website: www.jointes.co.uk

Anne Steele
Operations Administrator

Valorada con 5 estrellas sobre 5

Amazing service

Amazing service. Call out was quick, I was kept fully informed at all times. The engineer was knowledgeable and friendly. Issue was fully resolved. Thank you.

21 de noviembre de 2024
Opinión espontánea
Logotipo de Joint Electrical Services Ltd

Respuesta de Joint Electrical Services Ltd

Hi Gordon, we are pleased you were happy with JES and the service you received. thank you for taking the time to review us.
Check out our service plans on the website: www.jointes.co.uk

Anne Steele
Operations Administrator

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