Jokerscostumemegastore Opiniones 

I placed an online order given there were good reviews, from what I could read. Ordering requires doing a body scan on your phone, which I attempted. I followed all instructions, but the phone camera would freeze, despite trying to activate it several times. I thought I’d rely on the size guide and placed the order for cowgirl chaps and a vest.
Costume arrived, it looked great, but is unfortunately too small. Despite reading the sze guide and honestly believing my measurements sat comfortably within that range, the chaps could not go up past my thighs. I tried emailing and eventually go through to ‘sales’

From the date of lodging the request for a refund to now, it has been 20 days and with every attempt to explain the issue I had with the Size scan app, the ill-fitting chaps and my request to send back for a refund, I was always met with a rebuttal and an unwillingness from Jokers to assist me in any way, instead making me feel like I'd done the wrong thing.

Because I had not used the Size Scan app, I was ineligible for a refund. No ifs, ands or buts. That's where they get you.

The Jokers team asked me to send photos of the measurements of the costume to verify it was correct. I did, but they informed me I measured incorrectly (despite following their instructions to lay the garment flat) and that the costume size L did fall within their size guide range.

After 19 emails back and forth, the last photo they just sent me showed the tag size L (apparently) chaps on a model, with a measuring tape noting 95cm around her waist. On the website, their size guide for a size L waist is 74-84cm. I know my maths, so that tells me I’m being fed false information.

In the end I did not get my refund.

There is no willingness from Jokers staff to help. What a terrible experience. Jokers claimed repeatedly that over 30000 customers have used the Size Scan app. I’d love to know how many had proper fitting costumes.

Australia is supposed to have good customer service. But Jokers is a JOKE. Avoid them at all costs.

Placed an online order because of their 'size fit guarantee'. They had good reviews, as far as I could see. Ordering requires doing a body scan on your phone. I followed all instructions, however it came up with 'no recommended size for this costume'. I thought fine, I'll still order, as I'm covered under their size guarantee. I took a screenshot to prove this bizarre method failed.

Costume arrived, it looked great, but is unfortunately too big. I tried emailing twice to both of their email addresses (orders and sales) to request an exchange, however all my emails immediatley bounced back as 'spam'.

So I also contacted them twice via their webpage contact form, 'Thanks for contacting us. We'll get back to you as soon as possible' popped up, however received no email confimation of submitted requests, and therefore no reply. Gave it a couple of days, but still nothing.

Tried phoning today, was immediately told they don't refund or exchange without doing the size app. I advised I did this. Was put on hold, to then be told that their records show that I apparently did the size scan after placing my order, so was ineligible for an exchange!! What on earth?! This was 100% incorrect, I definitiely did the scan first, otherwise what is the point? Luckily, I said I can prove this is wrong shown by the time and date stated on my screenshot and order email. Was asked to email these through (which I have done), and a manager/this girl I spoke to would phone me back to sort out.

I have waited 2.5 hours. No phone call. Have just googled their opening hours, and they are now closed. Despite me advising I'm on a time scale to fix due to overseas travel plans - as I want to take this costume with me.

Where is the customer service? What a terrible experience - was immediately made to feel like I had done something wrong, when I followed all instructions and did everything right. And the fact that I was told that I did the scan AFTER placing my order, which is completley untrue.

Australia is supposed to have good customer service. This place does not. Don't normally write reviews, however this was such a bad experience, I had to warn others. AVOID this company.