The lady who served me, Tania, went out of her way to help me carry my purchases outside to my car, even when I insisted I could manage. Excellent customer service.
Localización
Cambiar localización2B Chester Retail Park , Old Seals Way, CH1 4RY Chester, GB
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Consulta las opiniones de los clientes
Had a great experience at Jollyes today, Charlotte was super helpful and knowledgeable on dog food and helped us pick a great weight loss food for our dog.
La empresa ha respondido
First time we’d been in to Jolley’s (Chester store) we were very happy with the service we received when looking for some new feeding bowls for our cats and some alternative foods for our fussy eaters... Ver más
The young lady that served us was a credit to your company, the advice and information she gave to us was very impressive, I can assure you that my wife and I will now be calling into your store when... Ver más
Información sobre la empresa
Escrito por la empresa
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Información de contacto
2B Chester Retail Park , Old Seals Way, CH1 4RY, Chester, Reino Unido
- 01244 918800
4,8
Excelente
174 opiniones
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It is my go-to place to buy things for…
It is my go-to place to buy things for my cat. The prices are good, the staff is lovely.
31 de octubre de 2025
The staff at the sealand road Chester…
The staff at the sealand road Chester branch are absolutely brilliant. They helped when I purchased rabbit food online and also the bird seed yesterday. Wonderful service. Thank you.
13 de octubre de 2025
Great service
I was served today by a gentleman but unfortunately didn't get his name. He was very helpful and very polite, a credit to the company
14 de octubre de 2025
Opinión espontánea
Dog food stock up
Easy to find what I needed and my discount was not a problem .carried to my car 😀👍
10 de octubre de 2025
Not impressed
Staff member I had the misfortune of being served by was rude and standoffish, a complete contrast to the young lad who served me a few days before, who was polite and helpful beyond his role.
10 de octubre de 2025
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Not a pleasant visit
Visited the Chester store on Wednesday and bought some natural treats for my dogs. When I went to pay, the assistant said, “What’s in there?” — no hello or friendly greeting. I replied, “Oh, I can’t remember,” as the bag is usually emptied and scanned at the till. She seemed quite put out that she’d have to empty the bag to check, which made me feel rather uneasy.
8 de octubre de 2025
Opinión espontánea
Respuesta de Jollyes The Pet People - Chester
We appreciate you taking the time to share your experience. We're sorry to hear that the checkout process made you feel uneasy. We will address this with our team to ensure a more positive experience in the future.
Great shop good prices excellent…
Great shop good prices excellent service in store
16 de septiembre de 2025
Your new employee does not have a clue…
Your new employee does not have a clue about Customer service or health hygiene. He was miserable and couldn't give a damp. Never said thank you, goodbye just sat down bouncing a ball and never looked up again.
Very surprised as previous assistants have been attentive, smiles and nice human beings.
6 de septiembre de 2025
Respuesta de Jollyes The Pet People - Chester
We appreciate you sharing your experience. We're sorry to hear that the service you received was below our standards and that our new team member was not attentive. We'll address this to ensure our service aligns with what we aim to provide.
Best price around for the dog food I…
Best price around for the dog food I use.
Pleasant staff and good service, all in all well worth travelling a bit out of my way for
5 de septiembre de 2025
Very helpful staff
20 de julio de 2025
Great shopping experience
Went in for dog collars, harness &. dog tags.
Good selection of collars and harnesses. Dog tags were more problematic as the machine to engrave the was p,aging up. The staff member Rose was exceptional , managed to get the machine going and assisted throughout the process.
Very positive shopping experience
19 de julio de 2025
Very helpful staff
18 de julio de 2025
Friendly helpful staff everything I…
Friendly helpful staff everything I wanted was available at good prices
16 de julio de 2025
Friendly service and wide variety at…
Friendly service and wide variety at great prices.
8 de junio de 2025
the service was standard
5 de junio de 2025
First time experience
Great first time experience. Saved over £20 on my usual pet food purchase.
Staff knowledge excellent. Store easy to shop. Wont go anywhere else now
30 de mayo de 2025
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