Jollyes The Pet People - Darlington Opiniones 

859
TrustScore: 4.5 sobre 5

4,7

Jollyes Petfood Store, Darlington North Retail Park, North Road, DL1 2EE Darlington, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Staff alway loverly and helpful my cats love ther treats they are always fully stocked with ther favs

Valorada con 5 estrellas sobre 5

First shop in a while and I'm pleased to say that Jollyes continues to be a super, welcoming shop. The staff are friendly, knowledgeable and helpful. Prices are competitive and the membership allows f... Ver más

Valorada con 5 estrellas sobre 5

Staff are always amazing Great products, good price Your app and website need serious investment and behind the times. Everytime I try to log on, I have to change my password despite iPhone savin... Ver más

Valorada con 5 estrellas sobre 5

The staff where polite and asked if we need anything and they show me the best meds for my white goldfish andi told them that they have a red scales and they said this will help them and just to put o... Ver más


Información sobre la empresa

  1. Tienda de animales
  2. Especialista en el aseo de mascotas
  3. Tienda de suministros para mascotas

Escrito por la empresa

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Información de contacto

  • Jollyes Petfood Store, Darlington North Retail Park, North Road, DL1 2EE, Darlington, Reino Unido

  • 01325 467149

4,7

Excelente

TrustScore: 4.5 sobre 5

859 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(859)

9242 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great staff

Staff alway loverly and helpful my cats love ther treats they are always fully stocked with ther favs

7 de julio de 2026
Valorada con 1 estrellas sobre 5

Staff act like trained vets and offer poor advice

Jollyes is my closest pet shop however I am reluctant to visit again. Asked a member of staff to assist weighing my dog, who then proceeded to accuse me of neglecting my dog and my choice to feed cold pressed based on his weight. Went to the vet the next day for advice and when they weighed my dog he was 1.5kg heavier than in Jollyes! Vet was more than happy with my dog, his condition and my choice of food. Vet also told me not to take advice from a pet shop employee as they are not qualified to give proper nutritional advice.

23 de mayo de 2026
Logotipo de Jollyes The Pet People - Darlington

Respuesta de Jollyes The Pet People - Darlington

We are truly sorry to hear about your recent experience and the distress caused by the interaction with one of our team members. We understand your reluctance to return after receiving such feedback, especially when it contradicted professional veterinary advice. We are taking your comments seriously and will be addressing this internally to ensure our team provides appropriate and respectful assistance. We appreciate you bringing this to our attention.

Valorada con 4 estrellas sobre 5

Sheryl

I would have said 5 star but last Saturday I bought raw meat for my dogs but apparently they had problems with freezers but my dogs are not eating it as it’s not of the same quality they normally eat it straight off but the staff are fantastic and helpful hopefully the problem is solved

13 de junio de 2026
Opinión espontánea
Logotipo de Jollyes The Pet People - Darlington

Respuesta de Jollyes The Pet People - Darlington

We appreciate your feedback and are truly sorry to hear about the issue with the raw meat. We are actively addressing the freezer problems to ensure consistent quality. We're glad our staff was helpful.

Valorada con 4 estrellas sobre 5

I would give a full rating for customer…satisfaction

I would give a full rating for customer service always been polite friendly and helpful.just disappointed that you no longer sell birds and fish. Though I do understand that this is becoming harder due to the cost,but I hope you can continue to make a profit

27 de febrero de 2026
Logotipo de Jollyes The Pet People - Darlington

Respuesta de Jollyes The Pet People - Darlington

Thank you for your feedback, we appreciate your kind words about our customer service!

Kind regards,
Jollyes Customer Care

Valorada con 5 estrellas sobre 5

Very pleased

I was really surprised to see what a good range of products were available. The pet clinic was really good and knowledgeable too.

8 de enero de 2026
Valorada con 3 estrellas sobre 5

The food i normally buy for my dog has…

The food i normally buy for my dog has just disappeared from the shelves. I get purina beta light. There are other types. Puppy, sensitive etc. The staff can't tell me if it will come back. I have to buy it from Amazon. I can still buy the cans and treats but not the dried food.

5 de enero de 2026
Valorada con 5 estrellas sobre 5

Great customer service and 25% off

I visited yesterday and to my delight my dogs food was on offer. When I approached the till the server was friendly, bubbly and chatty taking my details for the pet club and how much I saved. She asked if I wanted to buy an additional item from the counter and when I declined she wasnot pushy and was in agreement with my reaso .

2 de enero de 2026
Valorada con 1 estrellas sobre 5

Cat litter+food no longer sold here

Been buying everything for our cat from this store in Darlington since 2019.
Called in two days ago. You no longer sell the cat litter she is used to or indeed the food tins(purina Gourmet gold). Will therefore close our membership

12 de diciembre de 2025

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