Jollyes The Pet People - Peterborough Opiniones 

530
TrustScore: 4.5 sobre 5

4,7

Maskew Avenue, The Rex Trade Centre, PE1 2AS Peterborough, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Everytime I go in this store the staff are always busy making sure the store is tidy , clean well stocked and you are never left waiting ages . The staff are also very well presented in appearance. Cu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I went to Jolly’s to purchase some hypoallergenic for my dog the my vet had recommended. I couldn’t find what I was looking for so asked a very nice young man for help (I’m annoyed I can remembe... Ver más

Valorada con 5 estrellas sobre 5

I had an idea of type dog food required. Shown to the shelves by your kind Assistant who was very knowledgeable about products sold. Able to purchase, and take away without ordering online. Thankfully... Ver más

Valorada con 5 estrellas sobre 5

I visited the Peterborough branch yesterday morning & was delighted that some of the items I required (budgie honey bars) were on offer @ buy two & get one free. Staff efficient & friendly.


Información sobre la empresa

  1. Tienda de animales
  2. Especialista en el aseo de mascotas
  3. Tienda de suministros para mascotas

Escrito por la empresa

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Información de contacto

  • Maskew Avenue, The Rex Trade Centre, PE1 2AS, Peterborough, England, Reino Unido

  • 01733 301 430

4,7

Excelente

TrustScore: 4.5 sobre 5

530 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(530)

9229 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

came in today for some of the classic…

came in today for some of the classic 24 tins and you had none so i asked a member of staff which was a male he wasnt very helpfull said we havent got any asked if you did and other multipacks of tinned cat food he said we have these lil tins so i replied i have 4 cats tht wont feed them so i ask do u knw when u will get any in his reply we had a delivery today so i dont knw he gave no i can check for u nothing i proceeed to the till no plz no thank u think this guy needs to learn customer service have been using u since u first opened my worst experience ever

12 de diciembre de 2024
Opinión espontánea
Logotipo de Jollyes The Pet People - Peterborough

Respuesta de Jollyes The Pet People - Peterborough

We understand your frustration with the experience you had at our store. It's disappointing to hear that you weren't able to find the specific cat food you needed and that the staff member wasn't able to provide you with more helpful information. We value your feedback and will use it to improve our customer service.

Valorada con 3 estrellas sobre 5

A good store, but…

I visited your pet shop in Peterborough this weekend and was pleased to find everything I needed. Your store is well-stocked, and the cashier who helped me at checkout was friendly and personable.

However, my experience was marred by an incident at the entrance. When I entered the store with my niece, she slipped on the wet floor, fell, and injured her elbow. It was clear that the floor was very slippery, and there was no wet floor signage present to warn customers.

When I informed the cashier (not the same one who served me later) of what had happened and suggested placing a wet floor sign, she responded with disdain and failed to acknowledge the seriousness of the situation. There was no effort to assist us or even inquire about my niece’s well-being.

I strongly recommend that your team receives a refresher on health and safety protocols, especially regarding customer safety and handling incidents appropriately. This kind of oversight and lack of empathy reflects poorly on an otherwise well-run store.

30 de noviembre de 2024
Valorada con 5 estrellas sobre 5

Friendly

They are always so helpful in here, will always give you options. I won’t go anywhere else and always have some great offers on .

28 de octubre de 2024
Valorada con 3 estrellas sobre 5

This was my first visit

This was my first visit to the Peterborough store.
I've normally shopped at pets at home but wanted to try a different company.
There looks like a good variety and quantity in the store, the prices are average hence the average score.
Yes I will be back.

23 de octubre de 2024

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