I received an email telling me that I was being billed for an upcoming renewal. Sent in a support ticket to cancel and then they billed me £450 anyway. I've since contacted them twice via online chat... Ver más
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I received an email telling me that I was being billed for an upcoming renewal. Sent in a support ticket to cancel and then they billed me £450 anyway. I've since contacted them twice via online chat... Ver más
La empresa ha respondido
As my support rep told me today, I have been with them for 131 months. I think that speaks volumes on their quality of service at a price that undercuts most other hosts. After more than 10 years on a... Ver más
I've been a Jolt customer since 2011 (the business then traded as Web Hosting Buzz until Jolt bought them out towards the end of 2015). That's now 14 years that they've been hosting my websites w... Ver más
I honestly cannot recommend Jolt enough. Server uptime and stability has been perfect since I joined (almost a year ago) and the few support queries I have put in have been answered rapidly an... Ver más
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Great support and always a fast fix to the issues I encountered with my account.
Greatest Platform ever, when it comes to hosting. Everything is just superb, its like these guys are next door here in Zimbabwe when they are overseas.
Please keep up the standards. Great excitement hosting with you. You the best on earth.... your support team is super natural.
I purchased a dedicated server from them then realised there was no access to reinstall the server's OS, shutdown, restart anything I did not have access. I only had access to SSH I was not happy about this from the start and then there were issues with my website loading someone elses website instead of my website when I tried to visit my website. I can't login to my server and I have contacted their live chat support about this and other things and they are so rude and they have no respect for me even though I was provided the most respect from the start, they also have bad grammar at times. I am fed up, I requested a refund and was declined, I was persuaded to close the paypal dispute and they will fix all my issues quickly, still waiting 5 days later for all these issues to be resolved. I will be going further with this if I don't hear back with a refund.

Respuesta de Jolt
I host a few sites with Jolt and have never had any issues. Support is always fantastic.
Excellent customer service. Even complex issues I have are solved quickly by the online chat team.As a result, I would highly recommend them as a web hosting provider.
I've been using Jolt for my hosting for a few years now, but decided to add a review following my recent experience migrating my email system over to Gmail. The team were responsive as always, and the problem I was scratching my head about for good while, was sorted within a short time frame.
I moved to Jolt in early 2019 from another large hosting company. The free migration service made the whole process incredibly easy and with a fantastic 24/7 support team, I wish I'd found Jolt years ago!
Thank you team Jolt, you guys are the best!
EDIT 24th January 2020 - I've just been notified that prices on reseller accounts are going up by nearly 100%, apparently due to cPanel changing their pricing structure. This makes Jolt very uncompetitive compared with other hosting companies. I have subsequently moved my reseller account to zFast.
I've been with Jolt for about 5 years now and it is a pleasure to work with this company.
Support is very fast, usually within 20 minutes of a ticket being raised.
The uptime is as near as 100% as is possible and their services are very reasonable priced.
I did a lot of research before deciding to go with Jolt, and I'm glad I chose them.
We've been doing internet marketing, affiliate marketing and search engine opiimisation since 1999 and as a result have used a number of hosting companies over the years, to host our clients' and our own web sites. We have had some appalling experiences in the past, with other companies.
We were lucky enough to come across JOLT.co.uk some years ago and have never looked back. We have always found JOLT.co.uk to be very friendly, helpful and professional. Their servers are fast and reliable and we rarely, if ever, experience any downtime. Apart from their highly competitive prices, their support is ALWAYS available.
We have never waited longer than a couple of minutes for a tech to answer our questions on online chat - no matter what time of day! How many other web hosting companies offer that level of support? This level of support response is priceless when you have an issue that needs resolving quickly.
By the way, at the time of writing, you can get 75% OFF Shared, Reseller and Dedicated Hosting. To take advantage of the discount, apply coupon code besthostingisjolt on checkout!
Highly recommended.
Having signed up for Reseller Hosting from this company, I am more than disappointed. This is for several reasons;
* They claim to be a UK-based company but are in fact in the Ukraine.
* Their 24/7 Live Chat and support has been offline for the majority of the weekend and overnight.
* When you manage to speak to live chat they are not much use.
* Their servers are poorly configured and when provided with evidence they simply blame the customer.
* Over 12 hours to respond to a 'missing critical' ticket is utterly unacceptable.
* I paid for a dedicated IP address that was never provided.
I have since made a claim on their 'Money Back Guarantee' - so I'll wait for a refund.
Jolt have hosted client sites on a reseller package for me since 2015 and I was with Webhostingbuzz before that.
I have always found their support excellent and speedy and their staff knowledgeable.
I can heartily recommend them.
I cant fault Jolt at all. I moved from Heart Internet as I was having massive issues. Jolt managed to solve all of these and put my mind at rest. I have been with them for 3 years now and everything is fine. What sets them apart from the rest is the instant chat support. No more waiting around for tickets to be answered. Instant help when you need it. Thanks guys.
Though I have had two policy and billing issues with them recently they promptly made an effort to remedy both situations and were very polite and helpful with their customer service... which shows me that I, as a customer, matter to them. I would definitely recommend Jolt if you are looking for a service provider.
I have been using Jolt to host my domains for a number of years (using a reseller account). Had very few issues, uptime has been great.
Where there has been an issue, it has either resolved itself quickly, or the customer support team has been able to help.
Perfect for my needs
Have been a customer with a reseller hosting account for over 2 years and never has a major issue. I've even found their hosting faster than many CDNs out there. Support has always been quick to respond and resolve issues.
Jolt have hosted our site for a number of years. Support is fast, friendly and helpful. Uptime is more than the 99.9% they advertise, I can count the number of issues we have had over the years on 1 hand.
Coming from other UK hosting this is a breath of fresh air.
this is trully the worse ever hosting company i have ever come across, believe me, i've come across a few bad apples, i fell for a deal i thought was too good to be true, so i asked them about it, they said it was a fantastic deal and that i should go for it, i went for a walk, and when i came back i ordered, but after payment i realised that the offer was not included, also service did not start straight away as i was lead to believe, when it started i notice a few more issues, i thought i will give them a chance, but as about 95% of the answers i was getting from support wasn't adding up, i dicided to not wait any longer but ask about the offer that i did not receive with my order, thier response was that it ended over 3months ago so i won't get it, i was taken aback by that, i told them i was assured that it was true and that i should order to claim it, the response came back again that the offer was no longer available that i wont get it, even when i told them that i had screen prints of everything and that i will report it to trading standards and asa, they still claimed that it ended 3 months ago and that i won't get it, so i've reported it to asa, and i advice everyone to report them to asa and trading standard, i will be reporting to trading standard and cab in the morning, even now the still have the link on their site to con more people into bying.
EVERYONE, PLEASE STAY AWAY FROM THEM AND WARN EVERYONE ELSE ABOUT THIS SCAMMERS
Invoice 47207 sent on 20/05/2019
i received an apology from the company earlier today by email from Dennis S.Billing Team saying it was an oversight and that the tech department didn't know about the deal, now a few hours later, i've received another email from someone named Irina Leyba( does not say what department) trying to pull a fast one again even after all this evendence i've shown them, honestly. is this company incompetent or just fraudulent?
In reply to a team made a mistake, it's worse than a mistake, if you still can't see that, then you are worse than I thought,faulty towers springs to mind
I've been using Jolt hosting for almost 2 years now and all I can say is that I am very satisfied with the performance and specially the friendly tech support that helped me with my questions and requests.
So far, I haven't experienced any downtime and problems, maybe because I don't usually check my website 24 hours a day but based on my website monitoring program, all looks well.
The tech support is one of the highlights for me as they really helped me transfer all my big websites from my old web hosting to Jolt. It was a successful transfer and I was very happy.
I would gladly recommend Jolt hosting to my friends and to new business man that are searching for a reliable web hosting.
Happy with Jolt. I have been using Jolt for many years, including it's previous incarnation. I have had a few problems, all caused by me. They have always helped me sort them out. I am on the lowest cost subscription, but they still respond very quickly.
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