JPMorgan Chase & Co. Opiniones 259

Difficult to reach on phone when errors occur, incorrect knowledge of product and time consuming to set up, limited functions

First, I think it's worth mentioning this review is in regards the Retail Banking section of Chase. The one advertised in the UK in a recent campaign in which they boast that there's already 56 Million Americans enjoying the service. The service is for a straight forward Current account, Savings account and a Round-UP account. I've only been sign. up for a little while but the process of opening the account was so straight forward I couldn't help myself but to let people know how good it was. Keep in mind this is a savings account that offers 2% APR and the round-up account offers 5%! The regular current account offers 1% cashback too. I used to use my Amex for all regular purchases for the 1% cashback they offer, but there are so many places that don't accept Amex. So now I get it on my regular spending straight from my current account! How cool is that?!

You shut down Kanye’s account but you kept Jeffrey Epstein’s. Basically you shut down freedom of speech and kept child traffickers and pedos! Sick company.

An extremely well-represented team!

I did enjoy their support and customer service in this endeavour.

Simple application process and great credit line for my credit score. I had the prime rewards card and opened a chase checking account because the website was straightforward and simple to use and chase offered a bonus of $225.00. All banks charge fees you just need to read the fine print. Overall I've closed my prime rewards account with no problems and will close my checking account as soon as my direct deposit is transferred as for the bonus offered I did not receive because of a required promo code.
Typical problem if you don't read the fine print.Customer support was also much more accessible than my other credit cards.

Who does JP Morgan Chase serve? Not us. I'll be banking elsewhere.

I use them as my new bank and I moved my pay check and all my $ go into that account. The service is good an branches are near to my home.

So far so, good. I feel safe financially, I feel they have my back when I had reported a fraudulent activity. I like their customer service people, their easy to navigate online on my account also.
However, it's no fair the amount of interest they pay for your money on savings. But I understand there is a system and banks are here to make money, not to give it away and WE need them. It's a system where government and banks become one together and WE THE PEOPLE have no other options.

I’ve been a chase customer for over 6 years now and hold multiple of their credit cards, business account, business credit cards. They are a great bank to work with. They offer everything and anything once could need.

I have been w chase for 3 years now and they have kept me afloat w there helpful employees and policies. I don't have a lot of money but I trust it to chase.

I love this bank,I have been with them for so long that I can't remember how long it has been so I consider that to be a good thing.
I know I have been with them long enough to have had to have two debit cards sent to me because I wore the other ones out.
I frequently use the atm machines at my local branch. They are so handy especially when there are so many cars in the parking lot and you are not in the mood to stand in line inside, or either you don't have the time.
If someone would ask for my advice for a bank to bank with I would defiently say Chase

I was sent email by Amazon on Feb.18 stating that annual Prime subscription fee would be raised after March 25. Since my renewal date was March 20, I believed that my 2022 renewal would be at PRE-INCREASE price, $119 instead of $139. When I contested this charge, I was told by Amazon to pay up or my subscription would be cancelled. I accepted cancellation, but Chase Bank refuses to reverse this entire charge.

My experience with Chase Bank is very bad. On 06/12/2021, I had received an email from Chase Bank having a promotional offer of $ 400.00 for opening a Business Complete Checking account up to 01/06/22 and Chase bank had sent me a brochure having code #: GP272477CLH2YKE, which narrates that $ 400 will be transferred to our account after 3 months with qualifying activities. Consequent upon this offer, we opened on 05/27/2021 a business account at Sherman TX branch in the name of CVS Hospitality LLC, having Account # ending with last 4 digit 0650. Mr. Michael Valbuena was the Relationship Banker, who opened this account, and we gave him this code.
We fulfilled all requisite conditions and waited for more than 4 months of opening the account but till date, did not get our promotional money. We telephonically contacted the bank, and they informed that branch banker has not registered our promotion code in the system. Since it was an internal matter of the bank and their employee, we sent a formal complaint on the Bank’s “communication system of secure message” and Alma, replied on 05/10/2022 that our account is not registered under any promotional offer and asked us to contact the branch. We again requested them to verify it from Mr. Michael Valbuena, their banker at Sherman branch. But on 05/13/2022 Jonathan, again replied that our account is not registered in any award and insisted us to meet the banker at branch
As insisted by Jonathan, we had scheduled a meeting with Michael at Sherman branch on 05/16/2022 at 12.00 PM through online, but at 11.30 AM on 05/16 we received a phone from Michael asking about the reason for the meeting, and when explained, he asked us to send the code and assured us that he will apply, and we need not to go there. We sent him the promotion code through our email dt 05/16/2022, and again reminded him on 05/26/2022 but he has not applied the code, as yet, despite our pursuance and his own reassurance through his email dt 05/26/2022, to do so. We again approached the bank and informed the situation through our note dt 05/30/22, to which Kristina replied: “Chhater, we apologize about the coupon code that hasn't been applied on your account yet. We sent your information about the cash bonus that was not applied on your account to Michael, so they can help you and give an update about the cash bonus offer. You will be contacted within two to three business days. Thank you for your feedback. We will share it with the appropriate team”.
We again reminded them on 05/31/2022 & 06/07/2022,” and finally, on 06/08/2022, Alex, informed that “unfortunately we are unable to check the status of your complaint about cash bonus that was not added through this platform and again asked me to contact the branch where the account is opened to determine the resolution for this matter”.
From the above, it could be seen that we have been made shuttle cock between Chase Bank and Michael. No one is listening to us and applying the promotion code and we are feeling deceived. It appears that the Bank don’t want to give us our right full money despite our tremendous CHASE.

Caution Chase stole 4200 out of my account , I went to the branch on capitol expw in san josa ca, to complain to a real live person , the tellers told me i have to speak to the branch manager , who was never in.
chase still owes me 4200 dont bank at chace, you can call me if you have trouble with chase 408-607-5632 Andrew Douglas ceo founder of Andys Hydraulics

The amount of time I've spent on the phone to use a simple flight credit I had from a refund.... first call, 1 hour, second call, 30 minutes, third call, more 30 minutes, and now fourth call 40 minutes and going... And they still can't figure out how to book my trip. No consideration for me waiting. No one offers to call me back (they offer automatic callbacks that don't help. The rep that calls is not even briefed about the issue, it's the same as calling and starting all over again). It's infuriating. Stay away from Chase, and Chase Business Ink Credit Cards, they are the worst!

We received a notice in mail, Chase removed withdrew money $3500.00 form my account from a deposited check, with no explanation as to why. Call the customer service number provided to find out. 5/17/22 Four call to Chase, person picks up, asks for info, tells me they can't help me and needs to transfer me to someone else. Once I get transferred on hold for at least 10 minutes, hung up on. Call my branch, they can't help me I need to call 800 #, did that can't get info. Finally give up. Call today 5/18/22, same deal rep asks for info, can't help puts on hold for 5 min., the person she said could help can't, asks someone else, they can't help. Transfers me to supervisor, she can't help, puts me on hold tells me they can help. So 10 minutes later she says these people can't help, she need the people in the "back office"??? and that is a 50 minute hold. I don't have 50 additional minutes to wait, already been on hold for 41 minutes. So basically I have to wait for 2-3 days for someone to maybe call me back. My friends this is JPMorgan Chase customer service.

Well, I'm a saver type and always look for the best interest rates (easy access accounts). So, I stubbled over Chase (1.5% interest rate). Well, fine, let's do the application. I had done that before with PayPal debit master card = 5 minutes and also with Virgin Money = 5 minutes. Chase? First, you need the phone app. No application over browser. Okay, I installed the app. Take a photo of passport or driving licence. Done. Selfie done. Error message. Why? No idea. "Something" went wrong. Okay, I started all over again. Error message. What the heck...and again and again. No way to find out what's wrong exactly. So I grabbed my phone and called them. After some waiting time I got the explanation: the selfie wasn't good enough. Ah, it was always good enough for all the others. So, I asked them via email if there is an option to upload the hopefully good enough selfie separately (because everything else was fine apparently). No answer. I gave up and stick to Virgin money's 1%. O you people from Chase: improve your software, please. Make it easier!

This company was actually helpful to me for the first couple weeks within being with them. They were responsive, attentive, and actually kept in contact with me. Lately they haven't been answering my emails and they've completely ghosted me lol. Not sure what's going on.

Great customer service at branch, but horrible banking experience. I have never worked so hard to make my own funds available. I deposited a check using mobile check load. The check was processed and cleared the sender’s account on 4/15 and was supposed to be available 4/20. I go to my mobile bank app on 4/20 and my account is restricted. I called customer service and couldn’t get anyone to give me a clear answer of why this happened. I eventually was told after many phone calls that I needed to go in and verify my identity. I go to a nearby branch and their systems were down. The next day I go to the Denver Quebec branch and verified my identity. Come to find out this wasn’t enough either. They wanted to verify through the issuer even though I provided statements from them as well as a bank statement showing that the check cleared. The President and Vice President of the branch worked very hard to resolve this matter with Chase, but the issuer wasn’t allowed to verify checks due to confidentiality so I’m still waiting to receive my funds and for them to unblock my account. Shout-out to Jordan McKnight and Barry Malcom-Reed at Quebec for their help and prioritizing my concerns, but I am surely closing my account and transferring to another bank when my funds are finally released. Very inconvenient and the only reason for two stars is because of the wonderful people at this branch! Five stars for them, but overall if I could give Chase 0 stars I would.

WHY? I have been a loyal customer since 2009 when we moved all 4 accounts to Chase from BoA because of poor service. I have a couple credit cards with lines between 7 and 17K but this place where I bank will not approve or offer an Chase or Chase sponsored cards with a line of 500.00. WHAAAAAAT?????????
Maybe I should give Citi or Capital One my banking business they are offer very good bonuses to move over to them.