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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Chloe was so friendly. I actually felt comfortable discussing my finances with her and never felt like I was being judged at all. She also made things clear to understand which helped tremendously.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Keanue’s service was outstanding. So easy to work with and provided so much detail of how the team could assist me. He clearly explained the steps ahead and successfully had me connected with the depa... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Zavier and Tom really helped me with my financial situation. I explained my finances and they came up with a plan that was too good to pass. I’m now on no stress worrying about paying this and pay... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

If you make any negative comments against this company, they will retaliate against you, and have no problem ruining you financially instead of trying to calm someone who is obviously distressed

La empresa ha respondido

Información sobre la empresa

  1. Servicio de reducción de deuda

Escrito por la empresa

Just Budget is here to offer caring & effective financial support when you need it most. Our aim is for you to regain control of your finances and enjoy a positive financial future. From debt relief to informal debt arrangements, to personal loans, we are here to support you in any way we can.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

112 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 50% de las opiniones negativas

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4,4

Todas las opiniones

(112)

6 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Keanue was so amazing at explaining…

Keanue was so amazing at explaining everything I needed to which made me feel at ease as I was really sceptical about the whole thing thank you again Keanue for putting up with all the questions
Matt

12 de septiembre de 2024
Opinión espontánea
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Respuesta de Just Budget

Thank you, Matt! We’re glad Keanue could help ease your concerns and answer all your questions. Your feedback is greatly appreciated!

Valorada con 5 estrellas sobre 5

Keanue was so lovely


Keanue was so lovely, very easy to talk to and very understanding and not judgemental at all. He deserves a pay rise!

5 de septiembre de 2024
Opinión espontánea
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Respuesta de Just Budget

Thank you, Isabel! We're glad to hear that Keannu made you feel comfortable and understood. We’ll be sure to pass on your feedback!

Valorada con 5 estrellas sobre 5

100% recommend this service

Keanue was an absolute pleasure to deal with! He was friendly, professional and efficient with handling my enquiry - leaving no pages unturned or sparring any details. Even with the initial phone call, a massive relief was lifted off my shoulders

16 de agosto de 2024
Opinión espontánea
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Respuesta de Just Budget

Thanks so much, Shantelle! We’re delighted that Keannu made the process a relief for you. Your kind words mean a lot to us!

Valorada con 5 estrellas sobre 5

Keanue from just budget was great and…

Keanue from just budget was great and professional thank you for explaining everything clear to me I will recommend to others 😊

12 de agosto de 2024
Opinión espontánea
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Respuesta de Just Budget

Thank you, Carmelo! We’re pleased to hear that Keannu provided clear and professional service. We appreciate your recommendation!

Valorada con 5 estrellas sobre 5

Keanue was very supportive and patient…

Keanue was very supportive and patient with my application… now I am able to get on top of my finances with breathing room !

16 de julio de 2024
Opinión espontánea
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Respuesta de Just Budget

Thanks April, it's great to hear that Keanue was able to assist you in such a positive way!

Valorada con 5 estrellas sobre 5

Keanue was absolutely amazing

Keanue was absolutely amazing. His non judgmental ways made me feel so comfortable to talk to him. He put me straight at ease and would recommend keanue to everybody.

4 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

was kind and caring and concerning

was kind and caring and concerning. Made it feel really easy top open up about financial difficulties and situations in my current life. Made it comfortable to want to proceed

30 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

The gentleman did not judge my…

The gentleman did not judge my circumstances and put me at ease I am pretty overwhelmed at the help offered

29 de mayo de 2024
Opinión espontánea
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Respuesta de Just Budget

Thank you for your review Melinda. We are so happy to hear that we were able to put you at ease!

Valorada con 5 estrellas sobre 5

Keanue ☺️

Keanue was very helpful. Making sure I didn’t leave out other pending debts. He fully understood my circumstances and responded as a sympathetic person. Which I really appreciated

21 de mayo de 2024
Opinión espontánea
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Respuesta de Just Budget

Hi Jessika, thank you for your kind words about Keanue. We're pleased he could provide sympathetic and thorough assistance with your pending debts.

Valorada con 1 estrellas sobre 5

Do yourself a favour and avoid this…

Do yourself a favour and avoid this company, they will put you into more debt, dodge your questions, lie, ignore your emails, threaten you, not take accountability and the list goes on.
They will hide their fees and have trouble being completely transparent with their customers.
They do not personalise your experience and therefore you never know who you’re speaking with. They will even attempt to charge you cancellation fees, even after you’ve been with them for longer than 18 months. This happened to me, lucky I was one step ahead of them and checked their website for my rights as a customer.
They even attempted to threaten me by saying that my creditors will cut off all agreements and my monthly payments will go back to over $3K when that was the figure when I initially signed up, since then my debt has reduced dramatically and the monthly payments were way less. It’s how they install fear into their customers, to get what they want. Then when you call them out, they don’t respond to you.
Overall they’re an extremely unprofessional and unreliable company, they don’t even know their own rules.
Trust me - they’re not worth it.

17 de abril de 2024
Opinión espontánea
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Respuesta de Just Budget

After reviewing your file, we aim to address and clarify certain assertions made in your review.


Upon your initial engagement with Just Budget, you faced 17 outstanding debts to various creditors.
Your monthly debt repayments amounted to approximately $3,500.
It was evident that managing all your debts alongside your other monthly expenses posed significant challenges.


During the 18 months of your involvement with Just Budget:

- Your total monthly repayments were successfully reduced by approximately 66%, decreasing from around $3,500 to just $1,200.

- This adjustment provided you with greater financial flexibility while your debts were being managed.

- Instead of juggling 17 separate debt repayments, you only had to make repayments to Just Budget in one simple payment plan.

- You were relieved of the burden of directly liaising with or paying your creditors, significantly simplifying your financial responsibilities.

- Within this timeframe, 10 of your creditors were successfully paid off.

- Our team meticulously handled your entire financial file on your behalf, expanding considerable time and effort. This includes sending over 180 emails and SMS messages to yourself and your creditors.

Addressing your concerns regarding our communication and personalisation:

- At Just Budget, customer service is paramount, and we take pride in our service to each client. Your dedicated concierge, Sam, personally managed your file. When Sam was unavailable, another team member provided support, ensuring you never felt isolated.


Furthermore, our fees are transparently communicated before any client engagement. We cannot proceed without clients signing the necessary documents and appointing us as their representative. Just Budget prides itself on transparency.

It's crucial to emphasise that we have never threatened any client. Before signing with Just Budget, clients are duly informed that if they prematurely terminate their arrangement, the original debt amounts may be reinstated by creditors, depending on the duration of their engagement before cancellation.

Remarkably, 10 of your creditors were fully settled through your arrangement with Just Budget, significantly reducing your total debt.

Equally remarkable is our ability to provide you with much-needed financial relief during a challenging period. Therefore, it's disheartening to have positively transformed your financial situation only to receive such a response.

We wish you the best in your future endeavours. Despite your discontent, we're gratified to have assisted you.

Valorada con 5 estrellas sobre 5

Keanue was very helpful and made me…

Keanue was very helpful and made me feel very comfortable. Friendly and made sure to be transparent in every step of the process.
Very pleasant experience

18 de abril de 2024
Opinión espontánea
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Respuesta de Just Budget

Hi Loren, thank you for your feedback about Keanue! We're glad he made you feel comfortable and was transparent throughout the process.

Valorada con 5 estrellas sobre 5

Highly recommend

The customer service rep was understanding, thorough and demonstrated he had the knowledge. Was very professional and very polite.

11 de abril de 2024
Opinión espontánea
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Respuesta de Just Budget

Hi Ryan, thank you for your review. We're pleased our representative could provide professional and knowledgeable service.

Valorada con 5 estrellas sobre 5

Receives Rave Reviews from Client

The over-the-phone service provided by Keanu was exceptional due to several key factors. Firstly, the representatives were highly knowledgeable and adept at addressing my inquiries promptly and accurately. Secondly, their friendly and courteous demeanor made the interaction feel personalized and welcoming. Additionally, the efficiency of the service, with minimal wait times and quick resolution of issues, contributed to a positive experience. Overall, the combination of expertise, warmth, and efficiency made my experience with keanu over-the-phone service truly outstanding.

12 de abril de 2024
Opinión espontánea
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Respuesta de Just Budget

Hi Christine, thank you for your detailed review. We're delighted Keanu could provide exceptional service with expertise, warmth, and efficiency.

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